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Identify key technologies and technology concepts that have or will affect global mobility. Understand how these technologies may impact your assignees and how you interact with them. And understand what other companies are experiencing from a global mobility technology perspective.
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2012 Human Capital Conference23–26 October
Keeping up with global bilit t h l t dmobility technology trends
Disclaimer
► Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young LLP is a client-serving member firm of Ernst & Young Global Limited located in the US.
► This presentation is © 2012 Ernst & Young LLP. All rights reserved. No part of this document may be reproduced, transmitted or otherwise distributed in any form or by any means, electronic or mechanical,distributed in any form or by any means, electronic or mechanical, including by photocopying, facsimile transmission, recording, rekeying, or using any information storage and retrieval system, without written permission from Ernst & Young LLP Any reproduction transmission orpermission from Ernst & Young LLP. Any reproduction, transmission or distribution of this form or any of the material herein is prohibited and is in violation of US and international law. Ernst & Young LLP expressly disclaims any liability in connection with use of this presentation or itsdisclaims any liability in connection with use of this presentation or its contents by any third party.
► The views expressed by panelists in this session are not necessarily those of Ernst & Young LLP
Keeping up with global mobility technology trendsPage 2
those of Ernst & Young LLP.
Presenters
► Tim Stansel ► Andy Williams► Ernst & Young LLP► tim.stansel@ey.com
y► Ernst & Young LLP (UK)► awilliams6@uk.ey.com
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Objectives
► Identify key technologies and technology concepts that ffhave or will affect global mobility.
► Understand how these technologies may impact your i d h i t t ith thassignees and how you interact with them.
► Provide a forum to better understand what other companies are experiencing from a global mobilitycompanies are experiencing from a global mobility technology perspective.
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Polling question number one
► What technology or technology concept do you think will gy gy p yhave the greatest impact on global mobility in the next 5 to 10 years?► Social networking► Data analytics► Location based computing (GPS)► Location-based computing (GPS)► Workflow► Mobile computingp g
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Polling results
Agenda
► OverviewC► Communications
► Data accessibility► Data analytics► Workflow► Location-based services► Mobile computing
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Overview
Three core uses for technology
► Technology can be used to:gy► Enhance traditional business models► Transform existing business models► Invent entirely new business models
► Examples in global mobility:► Process efficiencies► Short-term business traveler monitoring► “Virtual” relocations► Virtual relocations
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Technology in context
► Technology is full of trade-offs:gyAccessibility SecurityInstant response Technical detailpFreedom ControlSelf-service No servicePersonal ProfessionalStandards Ad-hocI t t d St d lIntegrated Stand-aloneGlobal Local
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Communications
Evolution of communication platforms
Voicemail Instant messaging Wikis Virtual worldsWritten
Time ?
g g Wikis Virtual worlds
Email Blogs Social networksTelephone
► Communication platforms have dramatically changed the nature of our communications
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Impact on global mobility
► The evolution of tax briefings:g► Face-to-face► Telephone► Live meeting/sametime meeting► Web briefings
Cli t t► Client support:► Live meetings► Telephone► Telephone► Email► Chat
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Polling question number two
► Which method of communications will become less important in the field of global mobility in the coming years? ► Face-to-face► Email► Telephone► Telephone► Instant messaging► Social networkingg
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Polling results
Social networks
► Social networks have gained prominenceg p► Facebook recently announced over 1 billion registered
users► Social networks have mostly been nonbusiness focused,
but that is quickly changing:► Yammer► LinkedIn
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Impact on global mobility
► Driven by assigneey g► Easier to monitor, difficult to control
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Polling question number three
► Do you have a personal social network account?y p
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Polling results
Polling question number four
► Do you have a work-related social network account?y
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Polling results
Data accessibility
Web services example
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What just happened?
USPostal Service
“calculator”B d
Upon update, data passed to USPS shipping “calculator”:
Link to shipping
eBay data:► Package size — 14” x 23”► Package weight — 2 lbs► Originating ZIP code — 10940► Delivery methods — priority and parcel
postpp gsection
postPurchaser data:► Originating ZIP code — 07452
Computed shipping costs:
$► $20.05 priority
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Examples of uses for global mobility
► Assignment initiationsg► Status updates► Calculations:► Calculations:
► Compensation► Tax
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Data analytics
Data analytics
► The process of inspecting, cleaning, transforming and p p g, g, gmodeling data with the goal of highlighting useful information, suggesting conclusions and supporting decision-making.
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Analytics: applicability to global mobility
► Workforce planning/talent managementp g g► Compensation management► Candidate selection► Candidate selection► Policy development► Retention► Retention► Return on investment
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Polling question number five
► In which of the following areas do you see the greatest g y gapplicability for analytics?► Benchmarking► Compensation management► Policy development► Talent management► Talent management► Return on investment
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Polling results
Workflow
Workflow
► The automation of a business process, in whole or part, p , p ,during which documents, information or tasks are passed from one participant* to another for action, according to a set of procedural rules.
*Participant — resource (human or machine)
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Benefits of workflow
► Better, cheaper and faster processes, p p► Improved efficiency — mostly through automation of
business processesp► Improved customer service — through consistency in the
processes► Improved process control — helps management and
improves overall quality of the outcomes► Business process improvement — through focus on
business processes
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Challenges of workflow
► Depending on technology, may be inflexiblep g gy, y► Often requires businesses to adopt to technology
constraints► May be difficult to “work around” the system► Can build in inefficiencies to the processp► Workflow can become a task in itself
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Location-based services
Location-based services
► What is it?► Technology that relies on geographic-specific data to provide
relevant information
► How is it applied in global mobility today?► Short-term business traveler monitoring
B fit► Benefits:► Reduced data input► Increased relevancy► Increased relevancy
► Other applications:► Employee monitoring (high-risk areas)► Employee monitoring (high risk areas)► Networking► Real-time location information
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Mobile computing
Mobile computing
► A huge growth in mobile internet has taken place in the g g plast few years.
► It is predicted by Microsoft that mobile internet will p yovertake desktop usage by 2014.
► While 91% of mobile internet access is to socialize, the proportion linked to employment will grow.
► What this means is that employees and assignees will t t i t t ith d i bil d iexpect to interact with vendors using mobile devices.
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Mobile computing
► The market for smartphones and tablets is increasing p grapidly while the market for desktops and notebooks declines.
► As organizations move towards “bring your own”, the impact of this switch will be seen in business.
► Service providers will need to have mobile sites in the first instance and apps in some situations.I f ti d d t ill d t b d li d i► Information and data will need to be delivered in a more effective “mobile” way.
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Questions
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