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SPREADSHEETS stories+ &
emotions DATA=
"Fuehlometer" (Feel-‐o-‐meter) or "Public Face": Julius von Bismarck, Benjamin Maus, and Richard Wilhelmer
Lindau Island, Germany 2010Berlin, Germany 2012-‐2013
Algorithm created by Frauhenhofer Ins@tute
richardwilhelmer.com/projects/fuhl-‐o-‐meter
DATA challenges are NOT NEW challenges
24%
23%
22%
DATA
TIME/PRIORITIES
EXPERTISE
TECHNOLOGY
MONEY
27%
CHALLENGES MOST CITED BY NONPROFITS (related to data)
6%
NTEN, The State of Nonprofit Data, p.14 (2012)
WE COLLECT IT but WE DON’T USE IT
26%TRACK METRICS(IN SOME FORM)
HOW MUCH OF YOUR DATA IS PUT TO WORK?
99%USE DATA TO
INFORM DECISIONS(ARTS/CULTURE)
NTEN, The State of Nonprofit Data, p.14 (2012)
{ lesson no. 1 }
DATA does not equal ANSWERS
Adapted from McKinsey & Co.
70% of CHANGE projects FAIL
David Poole “The Impact of New Technologies on the Arts” (2013)
SENSE MAKING IS NEEDED
Framework for Thinking
Latest Thing to “change the world”
REACT
RESPOND
ASSESS
MEASURE
?!
What is inherent?
What is conditional?What do I want to do differently?
WHAT HAPPENS AFTER THE HYPE?
Adapted from Gartner, Inc. (1995)
“As we proceed towards profit & progress with data, let us encourage artists,
noelists, performers & poets to take an active role in the conersation.”
—Jer orp
New York Times Data Artist in Residence
“Big data is not the new oil,” HBR blog (2012)
9/11 Memorial by architect Michael Arad. Photo source whitehouse.gov
REFLECTING ABSENCE9/11 memorial by Michael Arad
THE NAMES ARRANGEMENTalgorithm by Jer Thorp
2,982 names + 1,200 adjacency requests
TALENTS for THE ROBOTIC AGE: WHAT HUMANS can BRING to the TABLE
Marty Neumeier (2012)
“Adopt a humble attitude andlook at the problem oma number of perspectives.”
—Marty Neumeier
Metaskills: Five Talents for the Robo:c Age (2012)
Edward De Bono, Six Thinking Hats (1985)
TRY DIFFERENT HATS
!!!!!
MORE BRAINS ARE BETTER THAN ONE
!!!!!!!!!!
Edward De Bono, Six Thinking Hats (1985)
{ lesson no. 2 }
SYSTEMS shape OUTCOMES
BE WARY of TIDY METRICS for COMPLEX PROBLEMS
INDICATORS = cutting CUBES out of CLOUDS
REALITY = ENGAGING COMPLEXITY
AMBIGUITY is more INCLUSIVE = NEW IDEAS
“ere is nothing worse than a sharp image of a fuzzy concept.”
—Ansel Adams
quoted by Ann Markusen: “Fuzzy Indicators, Proxy Data,” Createquity.com (11-‐09-‐2012)
“As any good social scientist knows, we aren’t dealing with a laboratory
here where the effects only of arts interventions can be isolated om
other factors at work…”—Ann Markusen
“Fuzzy Indicators, Proxy Data,” Createquity.com (11-‐09-‐2012)
So
So
SoNow
Now
Now
What do weBELIEVE
Where is our PLACE
How will weSUCCEED
What do we NEED
??
?
??
?
who is OUR who?
who is THEIRwho?
ACTIONS exist in a COMPLEX ECOSYSTEM
Adapted from the Monitor Ins?tute (2013) with thanks to Kevin Hughes (2012)
*nothing happens without people
?= DATA*
Thinking In Systems: A Primer (2008)
WE GET WHAT WE ASK FOR
“Systems, like the three wishes ina fairy tale have a terrible tendency
to produce exactly & only whatyou ask them to produce.”
—Dana Meadows
{ lesson no. 3 }
MEASURE what MATTERS
Tenet of “good clinical research” cited by The Lancet, leading medical journal
ANSWER IT RELIABLY
&ASK AN IMPORTANT QUESTION
GOOD CLINICAL RESEARCH
*Annabel Beerel, Leadership and Change Management (2009)
ANSWER IT RELIABLY
ASK AN IMPORTANT QUESTIONwhat will we change?
responsively
&
GOOD ARTS LEADERSHIP
good*
*define good?
[ h o w ? ]
ASKQUESTIONS
SHARE
LISTEN+
+
+
RESPOND
ASK: WHAT WILL YOU CHANGE?ANSWER: RESPONSIVELY
Adapted from Change Consul3ng Associates, Kubler-‐Ross, On Death and Dying, Conner, Managing at the Speed of Change and IMA, Inc.
TIMEPassive
Active
Immobilization
DenialResponse: avoid confrontation, strengthen relationship, focus on smaller/first steps
Anger
Bargaining
Response: legitimize — anger comes from loss of control, don’t take personally, listen
Response: don’t (will redefine the change), “there can be no deal”
ExplorationResponse: test new options, acknowledge progress, build confidence
AcceptanceResponse: reward and acknowledge progress, identify lessons learned, prepare for new change
DepressionResponse: provide support, note resources available, encourage responsibility, reframe to test
EM
OT
ION
AL IN
TEN
SIT
Y
HOPE
Negative
Change Reaction
Q: must leaders manage individualtransition through the grief cycle?
CHANGE = LOSS
A: only if they are dying! In longitudinal studies on loss, nearly 50% of thepopulation report no debilitating grief at all.
Another 20% recover on their own with no lasting debilitation.
Only 1/3 of the populationis debilitated by loss.
Research by George Bonanno 2002-‐2012 cited by Andrew Zolli
CHANGE = LIFE
Adapted from James Zull, The Art of Changing the Brain, p. 57 (2002)
CHANGE = FEAR PLEASURE&
FRONTBACK
Basel Structures(pleasure)
Amygdala(fear)
what’s going on?!
let’s do this!{
BRAIN{
“People actually LIKE change.ey just don’t like to BE changed.”
—Marty Neumeier
Metaskills: Five Talents for the Robo:c Age (2012)
USE DATA TO SUPPORT ARTS!
thank youSnow Dowd
Arts Leadership MFASeattle University 2013
snow@theMAKERS.com
SPREADSHEETS stories+ &
www.slideshare.net/snowdowd
strategy DATA=
Experience Music ProjectTRG Case Study, SeaHle WA
Online 9cket purchases up from 1% to 22% and growing in 2013.
Tripled patron data captures.Admissions revenue increased $1.5 million in two years—up 37%.
Per 9cket revenue up 27% since 2010.hap://www.trgarts.comhap://www.empmuseum.org
choice DATA=
Invest YYC: City of Calgary, Alberta
Crowd-‐funding for local arts projects.
Launched Feb 26, 2013.Approx. $400,000 invested to develop custom code base now available as a “white label” solu9on.
www.investyyc.com
place DATA=
CultureBlocks: Philadelphia, PAResearch 2009-‐2012
Public access site launched April 30, 2013Office of Arts, Culture & Crea@ve Economy w/ collabora@on from SIAPfunding from NEA, Our Town, ArtPlace
Data sets from local & na9onal sources.
Layered, filtered, custom maps + reports.
www.cultureblocks.com
sharing =DATA
Splash: Sea[le, WA
Mul9-‐year financials available in friendly data visualiza9onsand PDF downloads.
Compelling personal stories about individuals being helped.
splash.org/achildsright
proof DATA=
Proving.it: SplashSea[le, WA
Online mapping to document over 700 clean water projects in 7 countries.
www.proving.it
care DATA=
Improving Care with Data:Sea[le Children’s Hospital
Implemen@ng IBM PureData™ System for Analy@cs
Real-‐3me pa3ent data and treatment with up-‐to-‐date informa3on on outcomes for specific interven3ons.
www.brightlightconsul@ng.com/clients/client-‐stories/seaale-‐childrens-‐hospital
connection DATA=
Hole in Space: Kit Galloway, Kit & Sherrie RabinowitzLos Angeles / New York, November 1980
Funded by The Broadway Department Store, NEA, other private sponsors.
Public Communica9on Sculpture at Lincoln Center, NYC and Century City, LA for three 3 days.No signage, explana9on or sponsor logos.
www.youtube.com/watch?v=QSMVtE1QjaU
Photography | © Galloway, Kit; Rabinowitz, Sherrie
life DATA=
Social Progress IndexLaunched April 11, 2013Skoll World Forum, Oxford UK
Created by Michael Porter (Harvard Business School) as an alterna9ve to ranking on GDP. Social Progress Capacity Index in development.Network of partners in 50 countries. Goal to grow to at least 120 countries.
www.socialprogressimpera?ve.org
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