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A TOPSGRUP Presentation1
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Table of contents
November 26, 2008 has Changed the Face of Security in India
TOPSGRUP: Indias First MNC Security Group
Our Services Portfolio
10 Reasons Why You Should Partner with TOPSGRUP
You Can Trust TOPS
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November 26, 2008 has changed the face of security in India
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The threat is not going away
Terrorism is a global phenomenon with no epicenter that can be stamped out
26/11 proved that terrorists are increasingly attacking the nerve centers of an economy for maximum
impact
Terrorists are constantly changing , evolving, adapting and adjusting their modus operandi
So persistent and evolving terrorist threat will remain as a destabilizing force for the next generation
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Post 26/11 changes..
The heightened feeling of vulnerability as terrorists search for new and vulnerable trophy targets,companies and business establishments are in their line of sight.
The 26/11 attack that struck Mumbai in November 2008, caused a n approximate loss of over USD 800
Mn. to the financial capital of India.
The economic consequences of such attacks go beyond impacting business continuity, profits et al. to
the extent of shaking the confidence of India Inc and so corporates are now bringing security into their
DNA.
The Indian security market is experiencing a transformation with customers now looking at security
with a different viewpoint, demanding professional high - end security surveys, training and
technology.
Security is no longer being viewed as an expenditure, but as a long term investment.
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Way forward in corporate security space
Being responsible for protecting people, property, and information is formidable challenge forcorporate and to stay on top of the latest issues, strategies, and technologies they need to look for a
security partner that can provide total security solutions to mitigate enterprise wide risk.
To respond to its own unique security needs it is often advantageous for a corporate to employ the
services of a third party security consultant as there is no single template that will suit the security
requirements of all organizations.
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We underwrite Your security
We understand youWe understand our customers and their business well,
we help assess their current and future risks correctly
and we deliver world-class security solutions to mitigate
financial, human and brand damage.
Your future drives our present
As committed security partners, we learn, we change and
we evolve hand in hand with our customers; with the
primary aim of providing committed, ethical, efficient
and innovative services that will secure our customers
tomorrow today!
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TOPSGRUP
Indias First MNC Security Group
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Undoubtedly Indias most respected security group
TOPSGRUP is a leading ISO 9001:2008certified, Total Security Solutions group
offering bespoke security and safety
solutions to over 8,000 customers in India,
Israel and the United Kingdom.
,
employees, TOPSGRUP offers a holistic
approach to mitigating enterprise continuityrisks across all corners of the world. This
employee strength does not include the
20,000 employees that will be added to our
base post the inorganic acquisition we plan
to close by end of this financial year.
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Wide spectrum of specialized verticals for Bespoke Security Solutions
A TOPSGRUP Presentation
ac war n egra on n orms
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Bespoke solutions befitting the security requirements of our customers
Vertical Services
Threats and Risk Assessment Crisis Management Business Continuity
Planning Audits Security Design
TrainingBasic Training Modules Bespoke Industry Specific Training Modules Counter Terrorism Training Modules Bomb Threat Training Modules and
Cor orate Trainin Modules
Manned Guarding Static Guarding Patrolling Services Quick Response Teams
Design and Implementation of Access Control Fire Systems CCTV
Electronic Security Retail Solutions and Building Management Systems Integrated
Turnstiles Project Management
Investigations
Background Checks Asset Location Insurance Claim Verification
International Investigations
General Investigations
Copyright andInte ectua Property Rig ts In ringement
Emergency Response Topsline 1252 - 9 Minutes Emergency Response Service TOPS Air Rescue
A TOPSGRUP Presentation
Close Protection &
Event Security Celebrity Protection Securing High Profile Events
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Board of Directors of TOPSGRUP
Dr. Diwan Rahul Nanda - Global Chairman
As the Global Chairman of TOPSGRUP, Indias most preferred security solutions brand and the first Indian MNC to acquire Great
Britains leading security company The Shield Guarding Company Limited, Dr. Diwan Rahul Nanda, is by far acknowledged as
the pioneer and the most prominent spokesperson of this burgeoning industry
Major R.C. Nanda (Retd.) Vice Chairman
Major Nanda founded TOPS in 1970 and pioneered the business of professional security in India. His investment in TOPS spans
39 years and his support and backing has ensured companys success
Ramesh Iyer Managing Director, India
Ramesh is responsible for the group's complete business operations in India. He has been tasked with the critical role to build &
',
Joginder Singh Director
. . , .over half a dozen scandals involving country's top politicians and is a proud recipient of two of the highest police medals
Lt. General R.K. Anand (Retd.) - Director
A TOPSGRUP Presentation
Lt. General Anand was commissioned in the elite Second Battalion of the Third Gorkha Rifles in June 1954 and retired as Director
General Infantry. He has been actively engaged as a consultant in the field of Industrial Security Management and a visitingfellow in Security studies at the Edith Cowan University, Perth (Australia)
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Board of Directors of TOPSGRUP
Rajeev Ghanate Director, Acquisitions
Rajeev Ghanate has played various vital roles at TOPSGRUP. He is primarily responsible for identifying and acquiring companies in
the security space in India and abroad
Amar Panghal Director, FinanceAmar's primary responsibility is managing financial risks, shareholder relations and helping fund the mega growth of the group
Prashant Purker Director (ICICI Ventures)
Prior to joining ICICI Venture, Prashant has over 21 years of experience in Global Markets. Prior to ICICI Venture, Prashants mostrecent job was with Nomura India and Lehman Brothers India as the Managing Director & Head Global Finance for India in the
Investment Banking Division
Utpal Sheth Director (RARE Eneterprises)
Mr. Sheth was former head of research at ASK Financial Consultants. His career spanned over companies like Insight AssetManagement, HRS Insight Financial Intermediaries and Enam before joining Rakesh Jhunjhunwala as CEO of RARE Enterprises
in 2003
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Key management Bandwidth of expertise from industry cross section
Niraj Bijlani Director, Guarding
Niraj heads TOPSGRUP core business of Guarding. Niraj has been a Topsman for 5years and counting. Logistics and security have
been a major part of Nirajs 18 of dynamic career in sales
Wajid Ansari President, Operations
Wajid brings with him over 21 years of experience in managing varied businesses. He heads operations of the Guarding Group
and has been a Topsman for 3 years and counting
Brig. M I Jaisinghani (Retd.) President, Business Support
One of the most trustworthy people in the organization, he drives Quality Management, Information Technology and HR and is
.
Nilendu Mitra Sr. Vice President, Consumer Business Group & MARCOM
, ,communications, lead generation and new products. He has been a Topsman for 2 years and counting
Rajesh Chhetri Sr. Vice President , Truman & Events
A TOPSGRUP Presentation
A Topsman for 18 years and counting, Rajesh heads TOPSGRUPs latest venture Truman. He is an industry expert in CloseProtection and Event Security
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Key management Bandwidth of expertise from industry cross section
M. Sashidharan Managing Director, West India
Sashi, as he is fondly called, is one of our oldest Topsmen. He is the head of operations of West India. He has numerous industry
innovations to his credit
Jitendra Jog Managing Director, South India (TOPS)
Jitendra heads TOPS operations in South India and has over 20 years of experience in operations and customer service in service
industry
Vishwanath V. Katti Managing Director, South India (Guardwell)
Recently awarded with the Security Leadership Award, has nearly 30 years of experience in the security industry. He heads the
Balaji Bramha Dy. Managing Director, North India
,
in charge of North India operations. He has been a Topsman for nearly 3 years and counting
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Current investors
enture
One of the largest and most successful private equity firms companies in India with funds
under management in excess of $2.0 billion; Subsidiary of ICICI Bank, the largest private
sector financial services group in India
ICICI Portfolio spread across sectors like information technology, pharmaceuticals,
biotechnology, media and retail, thereby delivering value consistently to its investors;
Experienced over 100 liquidity events
ndivision
Private Equity arm of Future Capital Holdings, promoted by Mr. Kishore Biyani, pioneer of
modern retail in India
$425 million Mauritius based fund (with strategic Investment of USD 100 mn by Goldman
Sachs proprietary arm) focused on consumption and consumption-related sectors in IndiaI suc as , e a, ecur y, n er a nmen , oo an everage, as on, ea care
and Education etc
Rakesh
Jhunjhunwal , .
being fundamentally strong
With an estimated net worth of $500 million, Mr. Jhunjhunwala has invested in top Indian
corporates like Tops Security Limited, Titan, Crisil, Matrix Labs, Nagarjuna Constructions,
Pantaloons, GE Shipping and BHEL
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TOPSGRUP companies
Total Security Solutions
Guarding Group
Manned Guarding Facility
trateg c o ut ons
Group
High end Consultancy
TOPS-SECUREGATE Consultancy
Tops Security Limited
Guardwell Detective Services
The Shield Guarding Company UK
Truman Consultancy Solutions
anagemen
Taylormade Outsourcing
Solutions
First Impression UK
Electronic
SecurityAdtech Systems
Emergency
Response Service
Topsline Life ResponseServices
Close Protection
Tops Security
Security Training
Topsgrup International
Security AcademyAir Ambulance
Service
Tops Air Rescue
Armoured Cash
Services
Tops Armoured Cash
Security
Event Security
Tops Security
Uniforms
Manufacturing
Threadsmith Outerwear
Investigations
Topsgrup Risk Intelligence
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Geographical spread Indias first MNC security group
Israel
TOPSGRUP is networked through 120
offices across India, Israel and the UK with
global head quarters in London
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TOPS Industry firsts -some prominent ones from the 21!
TOPSGRUP has always been a pioneer and has various industry firsts to its credit
Public Limited
Expanded into
Emergency
Response
Awarded
ISO 9001 :
2000
ISO 2001:2008
certification
Introduced
GOI-MoRD project
to train 30,000
Acquisition of the
Shield Guarding,
Uk
Guardwell
Detective Services
Company
Offered free-of-
cost GBP 24Kinsurance cover
ServiceStarted an
international
training /
residentialacademy
certification
Launched Air
Rescue
services
SecurePOST,
automated
attendance system
TOPS-Securegate an
Indo-Israel JV
security guards ec ys ems
1995 1999 2003 2004 2004 2005 2008 2009 2011
* TOPGRUP is the first Indian company to acquire an international security services company
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Growth is the only constant
Rapid ramp-up in financial scale and profitability expected in the next few years
Growth in Revenue Rapid Growth in EBITDA
28.00
37.10
25.00
30.00
35.00
40.00
2.10
3.50
2.50
3.00
3.50
4.00
8.40 8.40 9.10
.
5.00
10.00
15.00
20.00
0.70 0.70 0.70
1.40
0.50
1.00
1.50
2.00
All figures in Rs. All figures in Rs.
-
FY 08-09 FY 09-10 FY 10-11
P
FY 11-12
P
FY 12-13
P
FY 13-14
P
-
FY 08-09 FY 09-10 FY 10-11
P
FY 11-12
P
FY 12-13
P
FY 13-14
P
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TOPSGRUP compares favorably with its Indian and Global peers
Global and Indian Peers
Facilities To s ru Securitas AB G4S SIS ISS-SDB
Manned Guarding
Pan India presence
Electronic Security
Cash Management Services
Marine Patrolling Services
Emergency Response
Consulting and Intelligence
Facilities Mgmt Services
A TOPSGRUP Presentation
Source: Company websites
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Awards reflect our ability to constantly deliver smartly
2010 Brand Leadership Award at CMO Asia Awards for excellence Branding &
Marketing
2011. . . . ,
Mr. Vishwanath V. Katti was awarded the "Security Leadership Award
2009 The Shield Guarding Company (UK) wins 'Security Guarding Company of the Year
2009 Lifetime Achievement award for Major R.C. Nanda (Retd.) at the Global SecurityConference, New Delhi
2007 # The Best Manned Guarding Company # The Best Security Personality Award
# National Business Leadership award # Favorite Security Agency Award
2007Frost & Sullivan Business Leadership Award
Best Security Management at Indias leading exhibition at Pragati Maidan, New
Delhi at ISS&FE 20032003
Best Cash in Transit Company- Security Today Awards2006
2003One of the most prestigious awards, conferred upon TOPSGRUP at the time of
conference on Economic Development by IES
2001 Best Recognized Brand in Security Industry by A&M
A TOPSGRUP Presentation
1995Award conferred on TOPSGRUP towards excellence in productivity, quality,
innovation and management
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Our CSR initiatives driven by our employees
Going Green
Girls Education
Mass Eye Donation
Anti Tobacco Crusade
Blood Donation
Traffic Management
Save Environment
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Over 8,000 delighted customers in India & the United Kingdom
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Our Services Portfolio
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Manned Guarding
Thousands of our licensed security officers around the globe secure trillions of dollars worth of assets at
any point of time. Be it urban terrorism, social unrest, white collared crimes or labour concerns. Our years
of proven expertise combined with the ability to scale and deliver bespoke solutions has brought peace
and comfort of our customers.
Our global operational team comprises of handpicked law enforcement, defence and civilian professionals
who bring years of public and private domain experience to the table. Each security officer from the onset
undergoes rigorous pre-employment screening, selection and training processes conforming to strict
country / state specific training and vetting standard norms.
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Investigations
TOPSGRUP provides risk intelligence investigation services which help clients regain control of their
physical, intellectual property and corporate reputation. Matters like money
laundering, embezzlement, hidden assets, trade secrets, due diligence, hostile takeovers or hostile acts are
assessed and reviewed by TOPSGRUP investigative agencies in the world & have years of national &
international experience. Many of them are Certified International Investigators (USA) or Certified Private
Investigators (INDIA).
We are accredited members of various detective associations & bodies like the Council of International
Investigators (USA), World Association of Detectives Inc (USA) & Al India Private Detective Association
(INDIA).
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Cash Services
TOPSGRUP secures cash and bullion in transit for banks, ATM centers, financial institutions and the retail
industry through its Cash Management Services.
All the mobile units in the fleet are sophisticated and internationally designed, which includes bullet
resistant armored trucks, fire control equipment and the unique double door arrangements with
centralized locking mechanism, all owned and managed by TOPSGRUP.
TOPSGRUP has been providing cash management services to banks & financial institutions through state of
art armoured trucks deployed at several cities in India. The trucks have been equipped , for the first time
in India, with a global Positioning System (GPS) for continuous monitoring & control.
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System Integration
We understand that electronic security is a vital component of any acceptable security solution. Our
strategic tie ups with global technology leaders enable us to deliver world class technology solutions.
Buildings today demand a network based integrated facility management system-one that allows a
multitude of different intelligent devices to communicate and work together to optimize facility
operations.
TOPSGRUP has maintained its leading position in this dynamic industry by providing state-of-the-art
technology building management systems that allow clients to manage their buildings intelligently and
economically .
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Emergency Response
TOPSGRUP is the pioneer of Emergency Rsponse Service in India with the launch of TOPSINE 1252 & TOPS
AIR RESCUE.
TOPSLINE 1252- It has a well-equipped and trained crew and practices rescue and evacuation processes as
per international standards. The service and evacuation processes as per international standards. The
service has over 100 well equipped Life Brigades and Life Patrols. Each brigade is fully equipped with
emergency medical equipment like defoliators, heart-lung machines, ECG, ventilators, and more.
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Consultancy & Training
We prepare our customers to proactively anticipate potential security threats and develop tailor made
operational protocols and procedure to counter them based on real life experiences and proven expertise
in Home Land Security (HLS).Tops-Securegate, our Indo-Israel joint venture company provides todays
facility managers protocols, procedures, training , services and technology to enable a total enterprise risk
management to prepare for and respond instantly to any crisis.
We provide you with a comprehensive review of your enterprise security arrangement and devise a
strategy that enhances your existing security strategy.
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Facility Management
Our group company, Taylormade Facilities Management (India) Pvt. Ltd. provides Total Outsourcing
Solutions to corporate customers throughout India. Our core competency lies in locating the best place for
you, developing it and maintaining it efficiently.
We serve multiple industry sectors including government, manufacturing
industries, hospitality, technology, science, and retail and offer a comprehensive delivery system for
outsourcing services that allows organizations to pro-actively manage change within their facilities.
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10 Reasons Why You Should
Partner with TOPSGRUP
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Get TOPSGRUP on your side
Expertise and Industry leadership
The onl securit rou in India that can rovide ou holistic solutions b the wa of Total
1
Security Solutions , a combination of manned guarding, investigations, cash management
services, executive protection, event security management, copyright protection, facility
mana ement, advanced trainin , securit audits, inte ration of securit e ui ment
amongst others
Nobody understands security in India like TOPS with 40 years of experience in providing
customized security solutions to businesses
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Get TOPSGRUP on your side
Industry specific specialization of services
Unlike other security companies our guarding group across the country is vertically split
2
into 5 business verticals i.e. Prime Business (for Big Ticket, Corporate and
Embassies), Finance & Technology Business (for Finance & Insurance, IT, BPOs, KPOs, Call-
centers, ITES); Retail Business (for Malls, Hotels, Hospitals, Multiplexes, etc), Major
Business (for small and medium enterprises) and Residential and Infrastructure Business
These industry specific specialized business groups have been designed to provide focused
service and meet customer expectations from various segments
Each of the verticals is headed by a Country Head based out of Mumbai and Regional
/Sales Managers based locally for support and relationship management
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Get TOPSGRUP on your side
Structured operations & customer management
ISO 9001:2008 certified rocesses in the form of rocedures work instructions and formats
3
to ensure seamless delivery of integrated security solutions
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Get TOPSGRUP on your side
Ethics & corporate governance
There is 100% com liance to minimum wa es & statutor obli ations and all a ments to
4
our employees are made through bank transfers
All guards are issued ESIC Cards & are tied up with the local ESIC Hospitals
There is a double audit mechanism at branch and cor orate levels and there is a Cor orate
Governance & Ethics Committee in place to oversee ethics and corporate governance
issues
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Non -Unionized employees and licensed with PSARA 2005
TOPSGRUP is robabl the onl securit com an in India which is non-unionized and
5
enjoys the advantage of motivated and committed Topsmen and Topswomen
TOPSGRUP is PSARA 2005 compliant
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Get TOPSGRUP on your side
Brand leadership and technology
We have been voted as the lar est Indian securit brand in the countr *source Advertisin
6
& Marketing Magazine 2001) and have been credited with revolutionizing the security
industry in India
In India securit is s non mous with TOPSGRUP
In the technology front, our JD Edwards ERP solution Nucleus, enables us to provide timely
MIS and effectively control our operations across the country
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Get TOPSGRUP on your side
Customer centric
Ever customer of ours in India has our total commitment and we have health customer
7
retention of over 98% to prove it.
We have 24 x 7 assistance to respond to any vulnerabilities/breach in any of your facilities.
Our 24 x 7 an India control rooms and mobile
operatives are always accessible in any emergency situations
You will get the value-added benefit of our fidelity and professional indemnity cover of up
to INR 50 million absolutely free. Which means that all your facilities & properties under our
protection, will be automatically insured by us against thefts, pilferages and losses during
the pendency of our contract
We offer centralized MIS with all the relevant information on pan-India units for better
control, review & management
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Get TOPSGRUP on your side
24 X 7 accessibility and 100 % Quality assurance
A 24 X 7 365 da s Command and Control Centre that can be
8
reached on a National Toll Free Number 1-800-2255-87
TOPSGRUP is one of the most accessible and customer
friendl service rovider ou will ever encounter. Members
of the top and middle management are accessible 24X7,365
days of the year via email or hand phones
You can always be assured of 100% quality service offering
throughout the tenure of the contract at all your facilities
TOPSGRUP is the first security group in South East Asia, to
achieve the coveted ISO 9001:2008 certification from
Bureau Veritas
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Get TOPSGRUP on your side
Stringent selection process and customized training for all frontline staff
We follow a strin ent selection rocess with back round checks fin er rintin and olice
9
verification so that the very best secure your business
TOPSGRUP provides regular customized training (basic & refresher training) to ensure up-
radation of skill-sets of its frontline staff
There is a 3 Tier Training Program consisting of
Basic Guarding Training
Industry specific Training
Site specific Training
There is a comprehensive On-the-Job (OJT) Training calendar being enforced across all units
Trainers are trained & certified by TOPSGRUP International Security
Academy Pvt. Ltd. (TISA) a benchmark in security training
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Value additions
Re ular Securit Audits
10 President Operations
Assistant Vice President O eration
Escalation Matrix
Corporat
Manage & test security systems installed
and liaison with vendors for
maintenance, re airs & AMCs
General Manager Operations
-
e/Operations
Escalation Matrix will be provided to you
with all contact details for speedy
redressal of issues if any
Corporate Manager - Customer
Relations
CustomerRe
You will have regular interaction with
corporate Customer Care Department as
part of the customer satisfaction study
Dy. Corporate Manager - Customer
Relations
lations
process
You will be a part of our customer loyalty
program with regular seminars and
Regional Heads / Directors
Branch Heads
Zone/Regi
BranchOpera
A TOPSGRUP Presentation
Security Evenings Regional Managers - CustomerRelations
n
/
tions
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Get TOPSGRUP on your side
You dont partner with TOPSGRUP just because it delivers world class security but because it is a
completely ethical and transparent organization accessible 24 X 7
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Future Footprints of
TOPSGRUP
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Future global landscape
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Summary You can trust TOPS
The nucleus of our corporate culture is built around
shared values of responsibility, ownership and
intrapreneurship. Every employee is an owner and
this intrapreneurial culture is what leads us as an
organisation to go that extra mile and deliver worldclass security solutions with a smile.
Our customers trust us with their future and their
businesses. It is this culture of trust and
ownershi which differentiates us from the rest and
helps foster long mutually beneficial partnerships that
we enjoy with all our customers around the world.
A TOPSGRUP Presentation
Dr. Diwan Rahul Nanda
Global Chairman TOPSGRUP48
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Noteworthy Achievements
Committed toCommitted to Securing Your TomorrowSecuring Your Tomorrow TTodayoday
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