View
217
Download
1
Category
Preview:
Citation preview
International and Comparative HRM
Week 5: International HRM and Culture
Alhajie Saidy Khan (alhajie.saidykhan@anglia.ac.uk)
Lord Ashcroft International Business School
Lecture objectives
Define culture and examine the factors that underlie
cultural differences.
Explore the significance of cultural differences to
successful international HRM.
Discuss some of the key theoretical frameworks that
help to identify differences in culture.
Examine how firms can anticipate and cope with cultural
differences.
Discussions: Are ‘cultural’ distinct from ‘institutional’
differences?
What is ‘culture’
“The sum total of the beliefs, rules, techniques, institutions, and artifacts that
characterize human populations” (Rugman and Collinson, 2006, p. 153)
“the collective programming of the mind which distinguishes the members of one
group from another” (Hofstede, 1980, p. 21-22).
“The prevailing pattern of values, attitudes, beliefs, assumptions, norms and
sentiments” (Beardwell & Claydon, 2010. p. 683)
“the collective programming of the mind which distinguishes the members of one
group from another” (Hall, 1976, p. 16).
Thus, Tiandis’ framework of culture as “a set of human-made objective and subjective
elements that … have increased the probability of survival and resulted in
satisfactions for the participants in an ecological niche...” (Triandis, 1972, p.22)
And, Rugman and Collinson’s psychic or psychological levels and Institutional
elements theory of ‘culture
Language
Under lying values, social organisation and how we
think and act
Religion and authority relationships
Customs and norms
Organisation or Corporate Culture
Elements of culture
Language
Language is critical to culture because it is the
primary means used to transmit information and ideas.
Knowledge of local language can:
permit a clearer understanding of a situation
provide access to local people
allows the person to pick up nuances, implied meanings,
and other information that is not obviously stated.
Values, attitudes, customs and norms
Values: basic convictions about what is right and
wrong, good and bad, important and unimportant
Attitude: a persistent tendency to think and act in a
particular way in certain context and toward some object.
Customs: common or established ways of doing things
Norms: behavior regarded as appropriate in a particular
society.
Religion
Religions influence lifestyles, beliefs, values, and attitudes,
and the way people in a society act toward each other and
towards those in other societies.
These includes attitudes to authority and authority relationships
Religion also influences:
the work habits of people
the work and social customs (from the days of the week on which people work to their dietary habits)
politics and business.
Religion Organisational or Corporate culture
Organisational culture: naturally occurring phenomena that all
organisations posses (Brown, 1998)
Or
“Ways management attempts to manipulate and mobilise
values, language, ritual and symbols in an effort to ‘unlock the
commitment and enthusiasm of employees’” (Thompson &
McHugh in Storey, 2001, p. 192-3)
Religion Organisational or Corporate culture
Organisations are considered to be home to and carriers of several cultures
at levels that include function, organisation and business unit, profession
and occupational group, ethnic group, project-based network, regional
institution, geographical and economic region, ideology and religion.
Corporate culture is a term used to characterize organisational behaviour
(how the managers and employees of particular companies tend to behave).
Therefore, often attributed to how HR and senior management might try to
proactively shape behaviour of organisational members (“innovative”,
“open”, “dynamic”, etc.)
Promoting a distinctive corporate culture is associated with enhanced
organisational commitment to shared identity that underpins effective
organizations.
Religion Schein’s 3 levels theory of organisational
culture
Schein, 1985, p.14 in Brewster et al, 2011
Religion Schein’s three level framework of
Corporate/organisational culture
Surface level (manifestations): visible, observable artefacts, rituals and behaviour
At wider cultural level these could be manifest in objects, language, customs,
buildings, etc
At Corporate level: office set up (open v. close), dress code, etc.
Second level – Values and beliefs: invisible underlying values that underpin
surfaced, manifested cultures (this is the level of analysis for most, if not all,
theoretical frameworks of ‘national cultures’
The third level: basic, taken for granted assumptions that individuals hold about
societies and organisations and how they function. Thus, concern human
behaviour, notions of reality and relationship between a people and their
environment
The idea is that across these levels, cultural differences dictate contrasting ideas
and practices about what is good management in general and HRM in particular
Religion The influence of Culture on
International HRM
Culture influences strategic management in a number of ways: Work attitudes
for example: work ethics, organization commitment, etc.
Achievement motivation the desire to accomplish objectives and achieve success
Time and future for example: punctuality, decision-making time constraints, time
expectations on implementation of plans, etc.
Ethics standards of conduct and morality.
Religion Cultural issues in strategic management
Cross-cultural (cross-national) management issues arise
with strategic implications in any of the following
business situations:
within individual firms
Mergers and acquisitions
joint ventures, alliances
buyer-suppliers relationships
dealing with customers
dealing with national institutions.
Theoretical framework about elements of and
differences in national culture (1)
According to Kluckhohn and Strodtbeck basic elements of
national culture lies in responses to the following 6 questions: 1. What is conceptions of locus of human value (who are we), which
relates to McGregor’s Theory X, Theory Y
2. Views about NATURE and especially, how we relate to it (fit in or force
change)
3. What do we do? Emphasis on ascription (what one is) or
achievement (what someone does).
4. Degree of gregariousness (do we think of ourselves as individuals or
as members of a group)
5. Perceptions about TIME: whether locus of time is future oriented or,
views all parts of time (past, present and future) as connected and the
future is relatively less important than the past and present.
6. Thinking about SPACE: the proposition that physical space between
people is culturally determined
Most dominant contemporary theoretical frameworks about
differences in national cultures present development on this theory
Theoretical frameworks of culture (2)
Hofstede’s of dimensions of culture
Power distance: the degree to which less powerful members of accept the
fact that power is not distributed equally
Uncertainty avoidance: the extent to which people feel threatened by
ambiguity & establish institutions and beliefs to minimize or avoid uncertainty.
Individualism vs. collectivism: the degree of gregariousness
Masculinity vs. femininity: the degree to which the dominant values of a
society are success based on material goods OR are caring for others and the
quality of life
Pragmatism v. normative: This dimension describes how people in the past, as
well as today, relate to the fact that so much of what happens around us cannot
be explained.
Indulgence: the extent to which people try to control their desires and impulses.
(Hofstede, 1980, 1991, 2001)
Theoretical framework of culture (3)
Trompenaars & Hamden-Turner’s 7 dilemas
1. Universalism vs. particularism: the belief that ideas and practices can be
universally applicable v. the belief that circumstances dictate the application
of ideas and practices.
2. Individualism vs. collectivism: whether individual rights and values are
dominant or subordinate to those of the collective society.
3. Neutral culture vs. emotional culture: the extend to which emotions are
held in check or naturally openly expressed.
4. Specific vs. Diffuse culture: whether work relationships (eg. manager &
subordinate) are workplace ‘specific’, or diffuse) into the social context.
5. Achievement vs. Ascription measures whether one’s status within
organizations is based on merit (“achieved”) or on class, gender, education
or age (“ascribed”).
6. Sequential vs. Synchronic attitudes toward time: cultures that have a
linear view of time (i.e., order comes from separating activities and
commitments) vs. cultures that view events in parallel over time (order
comes from coordinating multiple activities and commitments
7. Attitudes toward the environment: degree of emphasis a particular culture
places on people’s relationship with nature and the natural environment.
Theoretical framework of culture (3)
GLOBE Project’s 9 dimensions of culture
Indication of connection between culture and leadership style and, generally
concludes that charismatic, team-oriented and participative leadership styles are
most effective
1. Assertiveness. 2. Future orientation. A propensity for planning, investing, and delayed gratification. 3. Gender differentiation. The degree to which gender role differences are maximized. 4. Uncertainty avoidance.
5. Power distance. 6. Institutional collectivism (individualism vs. collectivism). 6. In-group/family collectivism. A pride in small-group membership, family, close friends 8. Performance orientation (much like achievement orientation). 9. Humane orientation . An emphasis on fairness, altruism, and generosity.
House et al.; 2002 in Brewster et al. 2011)
Some critical perspectives on dominant cross-
cultural paradigms of international HRM
External circumstances are generally treated as mere contingency, rather than
as part of complex context where their effects are mutual and often difficult to
unravel (Sparrow et al., 2004)
Tendency for ‘fallacy of surrogacy’ – no clear distinction between nation and
culture (Saidy Khan & Ackers, 2004)
Cultural relativity and the propensity to invoke idealist Western views of HRM
(so-called HPWS) as basis of comparison and ignoring the sometimes subtle
influences of national/cultural contexts on the realities of HRM (Earley and Singh,
2000)
Lack of dynamic discourse of change – unrealistic notion of stable national and
cultural contexts
The assumption of wholesale convergence or divergence as opposed to the
possibility of convergence at some levels, whilst other levels diverge (Child, 1981)
Useful strategies for managing
cultural diversity
Recognize and build diversity issues into recruitment, HRM planning, strategy, location decisions, alliances, and partnerships.
Identify where and to what degree local divisions should be
encouraged or empowered to take the lead in expressing and managing diversity.
Encourage cross-border discussion and interaction as well as
focused training. Aim for a cultural balance in particular areas of strategic and tactical
decision-making. Crucially, note that Although the impact of cultural differences is
important at an individual level, it is more important to understand what effect they can have at the team and organisational level.
Brewster et al, 2011, Rugman and Collinson, 2006
Critical questions/issue to consider in
management of cultural differences
What is culture and how does it affect international business? I
Why is language so critical in understanding international culture? How
can this be dealt with effectively?
Why are work attitudes of importance to MNCs?
How can you as manager in a MNC improve your employees
awareness of the important differences among cultures?
Why is an understanding of the institutional norms, regulations and
practices of other countries important for international firms?
Avoid over-generalization or stereotype on the basis of these
descriptions of generalised characteristics of cultural values. Beware of
existence of “subtractive cultures” in all nations.
Some key reading
Brewster, C, Sparrow, P, and Vernon, G (2011) International Human Resource Management 2nd edition. London,
CIPD Publishing (chapters 2 & 3)
Child, J. (2005), Theorizing about organisation cross-nationally, in Scullion, H. and Lineham, M., International
Human resource management, Palgrave Macmillan, pp. 26 - 54
Earley, P.C., & Singh, H. 2000. Innovations in international and cross-cultural management. Thousand Oaks: Sage.
Hampden-Turner, C and Trompenaars, F. (1997), Ridding the waves of culture: Understanding Diversity in Global
Business, London: McGraw Hill
Hofstede, G. (1980) Culture’s Consequences: International differences in work-related values, London, Sage
Hofstede, G. (1991) Cultures and Organisations: Software of the mind, London, McGraw-Hill
Hofstede, G. (2001) Culture’s Consequences, 2nd edition, London/Thousand Oaks, Sage
Rugman and Collinson, International Business, 4th Edition, Pearson Education, 2006, (Chapter five).
Schein, E. H. (1985) Organizational culture and leadership, San Francisco: Jossey-Bass
Saidy Khan, A. and Ackers, P. (2004) ‘Neo-pluralism as a Theoretical Framework for Understanding HRM in Sub-
Saharan Africa’ Internal Journal of HRM, 15(7) (pp. 1330-1353).
Sparrow, P., Harris, H. and Brewster, C. (2004) Globalising Human Resource Management, London: Routledge.
Trindis, H. C. The many Dimensions of Culture, Academy of Management Executive, vol. 18, no. 1 (2004), pp. 88-94.
Triandis, H. C. (1972). The analysis of subjective culture. New York: Wiley.
Recommended