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Recruiting Employee Potential: Case Studies Recruitment Account Officer (AO)
HR management systems in companies run implementable strategies ranging from
stage human resource planning, human resource management, and human resource
development. The third stage of the management system is structurally managed by HR. So
the optimization of the functional role of human resource management functions run by
pillars HRMS (Human Resources Management System).
HR planning needs related to the recruitment and selection of employees. eeds of
employees in the organization is determined by the management as a strategic planner. This
is according to Mathis and !ac"son (#$$$% ) HR information systems related to the
planning process became the basis of the most vital in the competitive strategy of the
organization of a company to maintain the competitiveness of the organization, analysis and
assessment of HR effectiveness must be done by the company. Thus the organization can
achieve its ob'ectives.
HR recruitment usual cases have encountered is the presence of several
considerations underlying the demand for employees in the company, among others, the
eistence of vacant positions *ithin an organizational position, the need for additional human
resources to improve organizational productivity, adding area mar"et share, as *ell asorganizational development plan for structure of the ne* office for future business
development. +nalysis is the consideration of the human resource needs of the early stages of
planning processes that are tailored to the organizations goals and strategies. The systematics
by Mathis - !ac"son (#$$$% /) *ould be very effective in integrating the ob'ectives and
business strategy factors *ith planning re0uirements for the achievement of the strategy.
The second stage is a stage in human resource planning human resource needs
assessment plan. The assessment process is applied to companies *ith *hom *e are human
resources recruitment and selection. 1ale (#$$2% &) defines that the recruitment and selection
is to achieve the desired end hasl, getting the right people for the 'ob. Recruitment and
selection process starts from the 'ob3posting process in the media, the administration file
selection, calling employees and intervie* process either by managers or directors directly.
The main method used in the measurement of employee selection process that did
not 'ust simply use the intervie* alone. ntervie* method *as effectively done as a
consideration in the decision receipt of 0ualified candidates. t is not enough to provide an
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assessment of the validity and reliability of measurement ob'ectivity in the selection process.
+s epressed by 1ale (#$$2% &) that the most commonly used method is a face3to3face
intervie*s, only has a coefficient of $.#. t added that based on the method means there is a
huge possibility to obtain the best candidates. Therefore need to be supported *ith other
methods to sho* the method of selection of the 4best4. 1ale (#$$2% &) *rote that the method
of selection of the 4best4 has a predictive validity coefficient of $.5. t has a good level of
probability to predict that the subse0uent performance of each candidate *ill be in
accordance *ith the criteria.
6sychological testing is one method that can be used in the measurement of human
selection. +nastasi - 7rbina (#$$5) *rote a psychological test as a measure that has
ob'ective standards that can be used *idely, and can actually be used and compare the state
of psychic or individual behavior. Measurement using the method of psychological tests in
the selection of important human resources. 6sychological test method is standardized
ob'ective method. 6sychological testing methods have high levels of reliability and validity in
the measurement.
Seeing the importance of basic psychological test methods in human resources needs
assessment, it is necessary to the implementation of psychological tests as part of a
comprehensive "eefe"tvitasan selection methods. mplementation of psychological tests in
this case is to find a viable potential candidates and fill positions +ccounts 8fficer (+8).
Methods of selection a comprehensive needs assessment can provide ob'ective measurement
of individual competence in accordance *ith the standards of competence in the account
officer positions. 6otential candidates certainly have a positive correlation to achieve high
performance in office. 9enefits and purpose *ill get is%
&. 8btain measurement results that correspond to the needs of human resource selection
#. :etting a picture of an individuals competency in accordance *ith the standards of
office organization.
2. :et a candidate profile in the contet of 4potential people4.
. Recommend candidates *ho have the potential to conform to the re0uired standard of
competence in the selection of human resources.
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Measurement aspects of competence for this +8 recruitment cases, among others% the
ability of analytical thin"ing, conceptual and strategic thin"ing, technical epertise, +8, *or"
persistence, motivation, interpersonal communication, persuasive communication,
negotiation s"ills, decision ma"ing, team*or", *or" responsibilities , *or"ing speed, *or"
accuracy and endurance *or".
The test "its are used *ith measurements above customized competency
re0uirements, among other uses% Test ST, 6api"osti", ;arteg Tests, Tests 9+7M - 1+6,
and 6auli test. 6resentation of the results of the recruitment models is a description (profile)
of the individuals that lead to the recommendation is accepted < not account for the position
of 8fficer (+8) is. =ample: "candidates have pretty good communication. Candidates were
Able to mingle with other people, and be Able to collaborate with others to make it Easier in
the process of extracting information related to the ob. !his is supported by the attitude of
openness in interaction with the social environment. Candidates ncluding one who Able to
be flexible in providing services to others. candidate himself Able to place well in serving
others # customer. Candidates Able to $emonstrate a proactive attitude to customers
primarily related to ob duties. he was able to provide information with regard to both
employment areas under their control ".Therefore, by their competence potential candidates,
then the corresponding recommended < suggested to fill the position of +ccount 8fficer (+8)in accordance *ith the potential to 7nfold.
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Merekrut Karyaan yang !erpotensi : Studi Kasus Perekrutan Account Officer (AO)
Sistem mana'emen S1M di perusahaan ber'alan secara implementatif mulai dari
tahapan strategi perencanaan S1M, pengelolaan S1M, serta pengembangan S1M. >etiga
tahapan sistem mana'emen tersebut di"elola secara stru"tural oleh HR1. !adi secara
fungsional peran optimalisasi mana'emen S1M di'alan"an oleh pilar fungsi HRMS (%uman
&esources 'anagement (ystem).
6erencanaan S1M ber"aitan dengan "ebutuhan, re"rutmen dan sele"si "arya*an.
>ebutuhan "arya*an didalam organisasi ditentu"an oleh piha" mana'emen sebagai
perencana strategis. Hal ini menurut Mathis - !ac"son (#$$$% ) sistem informasi S1M
ber"aitan dengan proses perencanaan tersebut men'adi dasar yang paling vital dalam
persaingan strategi organisasi dari suatu perusahaan untu" men'aga daya saing organisasi,
analisis dan penilaian efe"tifitas S1M harus dila"u"an perusahaan. 1engan demi"ian ma"a
organisasi tersebut dapat mencapai tu'uannya.
>asus re"rutmen S1M yang biasa saya 'umpai adalah adanya beberapa pertimbangan
yang men'adi dasar permintaan "ebutuhan "arya*an di perusahaan tersebut antara lain,
adanya posisi "osong didalam suatu 'abatan organisasi, "ebutuhan a"an tambahan S1M
untu" mening"at"an produ"tivitas organisasi, penambahan area pangsa pasar, serta rencana
pengembangan organisasi untu" stru"tur 'abatan baru untu" pengembangan bisnis "edepan.
+nalisa pertimbangan "ebutuhan S1M tersebut merupa"an tahapan proses a*al perencanaan
yang disesuai"an dengan tu'uan dan strategi organisasi. Sistemati"a tersebut menurut
Mathis - !ac"son (#$$$% /) a"an sangat efe"tif dalam mengintegrasi"an antara fa"tor tu'uan
- strategi bisnis dengan "ebutuhan perencanaan untu" pencapaian strategi tersebut.
Tahapan "edua dalam perencanaan S1M adalah tahap penilaian a"an rencana
"ebutuhan S1M. 6roses penilaian tersebut yang diterap"an perusahaan yang men'adi mitra
"ami adalah pere"rutan dan sele"si S1M. 1ale (#$$2% &) mendefinisi"an bah*a pere"rutan
dan sele"si adalah untu" mencapai hasl a"hir yang diingin"an, mendapat"an orang yang tepat
untu" suatu 'abatan. 6roses pere"rutan dan sele"si dimulai dari proses ob)postingdi media,
sele"si ber"as administrasi, pemanggilan "arya*an, dan proses interviewbai" oleh mana'er
maupun langsung dire"si.
Metode utama yang dipa"ai dalam pengu"uran proses sele"si "arya*an yang saya
la"u"an tida" hanya hanya mengguna"an *a*ancara sa'a. Metode *a*ancara memang
efe"tif dila"u"an sebagai pertimbangan dalam pengambilan "eputusan diterimanya calon
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"andidat yang memenuhi "ualifi"asi. Hal tersebut belum cu"up memberi"an penilaian
terhadap validitas dan reliabilitas obye"tivitas pengu"uran pada proses sele"si. Seperti yang
diung"ap"an oleh 1ale (#$$2% &) bah*a metode yang paling sering diperguna"an yaitu suatu
*a*ancara tatap mu"a, hanya memili"i "oefisien $,#. 1itambah"an pula bah*a dengan
berpedoman pada metode tersebut berarti ada "emung"inan yang sangat besar untu"
memperoleh "andidat yang terbai". 8leh "arena itu perlu didu"ung dengan metode lain
untu" menun'u""an metode sele"si yang ?terbai"?. 1ale (#$$2% &) menulis"an bah*a
metode sele"si yang ?terbai"? memili"i "oefisien validitas predi"tif $,5. Hal tersebut
memili"i ting"at "emung"inan yang bai" untu" mempredi"si bah*a "iner'a selan'utnya dari
masing3masing "andidat a"an sesuai dengan "riteria.
Tes 6si"ologi adalah salah satu metode yang dapat dipa"ai dalam pengu"uran sele"si
S1M. +nastasi - 7rbina (#$$5) menulis"an tes psi"ologi sebagai alat pengu"ur yang
mempunyai standar obye"tif sehingga dapat diguna"an secara meluas, serta dapat betul3betul
diguna"an dan membanding"an "eadaan psi"is atau ting"ah la"u individu. 6engu"uran
mengguna"an metode tes psi"ologi dalam sele"si S1M penting dila"u"an. Metode tes
psi"ologi merupa"an metode yang terstandar yang obye"tif. Metode tes psi"ologi memili"i
ting"at realibilitas dan validitas dalam pengu"urannya.
Melihat dasar pentingnya metode tes psi"ologi dalam asesmen "ebutuhan S1M, ma"a
perlu dila"u"an penyelenggaraan tes psi"ologi sebagai bagian dari "eefe"tvitasan metode
sele"si yang "omprehensif. 6enyelenggaraan tes psi"ologi pada kasus ini adalah untu"
menemu"an "andidat yang berpotensi dan laya" mengisi posisi Account Officer (AO).
Metode asesmen "ebutuhan sele"si yang "omprehensif dapat memberi"an obye"tifitas
pengu"uran "ompetensi individu sesuai dengan standar "ompetensi pada 'abatan account
officer. >andidat yang berpotensi tentu sa'a memili"i "orelasi yang positif untu" dapat
mencapai high performancedalam 'abatannya. Manfaat dan tu'uan yang a"an saya dapat"an
adalah%
&. Memperoleh hasil pengu"uran yang sesuai dengan "ebutuhan sele"si S1M
#. Memperoleh gambaran "ompetensi individu sesuai dengan standar 'abatan organisasi.
2. Mendapat"an profile "andidat dalam "onte"s @potential people?.
. Mere"omendasi"an "andidat yang memili"i potensi sesuai dengan standar "ompetensiyang dibutuh"an dalam sele"si S1M.
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+spe"3aspe" pengu"uran "ompetensi untu" "asus re"rutmen +8 ini, antara lain%
"emampuan berpi"ir analitis, berpi"ir "onseptual dan strategis, "emampuan te"ni"al +8,
"ete"unan "er'a, motivasi, "omuni"asi interpersonal, "omuni"asi persuasif, "emampuan
negosiasi, pengambilan "eputusan, "er'a sama tim, tanggung'a*ab "er'a, "ecepatan "er'a,
"etelitian "er'a dan "etahanan "er'a.
+dapun alat tes yang dipa"ai disesuai"an dengan "ebutuhan "omptensi pengu"uran
diatas, antara lain mengguna"an% Tes ST, 6api"osti", Tes ;arteg, Tes 9+7M - 1+6, serta
Tes 6auli. Model 6enya'ian hasil re"rutmen adalah berupa des"ripsi (profile) individu yang
mengarah pada re"omendasi diterima
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6embahasan
6si"ologi personalia merupa"an ilmu pengetahuan yang mempela'ari perila"u
indivudu dalam "egiatan organisasi
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