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E-Marketing Unit 6. Product Strategy. Instructor: Safaa S. Y. Dalloul. Elements of Lecture. Product Strategy. Product Characteristics and Classifications. Components of Market Offering Product Levels Product Classifications Differentiation Product System Brand Packaging and Labeling. - PowerPoint PPT Presentation
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Instructor: Safaa S. Y. Dalloul
E-MarketingUnit 6
Product Strategy
Elements of Lecture
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Product Strategy
Product Characteristics and Classifications
Components of Market OfferingProduct LevelsProduct ClassificationsDifferentiationProduct SystemBrandPackaging and Labeling
Components of Market Offering
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Components of Market Offering
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Many people think that a product is a tangible offering, but a product can
be more than that.
A product is anything that can be offered to a market to satisfy a want or
need. Products that are marketed include physical goods, services,
experiences, events, persons, places, properties, organizations,
information, and ideas.
Components of Market Offering
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Marketing planning begins with formulating and offering to meet target
customer’s needs or wants.
Components of Market Offering
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Product Levels
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Product Levels
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Product Levels
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Fundamental level : Core benefits
Basic Product
Expected Product
Augmented Product
Potential Product
Product Levels
Fundamental Basic Product Expected Augmented Potential
Hotel Rest and Sleep Bed, Bathroom Clean Bed Internet Access ATM Machine
Car Leisure Chairs and Windows
Radio, Air Condition
GIS (E-Map) Robot
Examples of Product Level
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Product Classifications
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Product Classifications
Durability and Tangibility
Durable: Many uses such as refrigerators
Non-durable: Normally consumed such as soap
Services: intangible such as legal advice
Consumer Goods Classification
Industrial Goods Classification
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Durability and Tangibility
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Durability and Tangibility
Durable Goods
Non-Durable Goods
Services
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Customer Goods Classifications
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Industrial Goods Classifications
Material and Parts
Capital Items
Supplies and Business Services
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Differentiation
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Differentiation
Differentiation: process of adding a set of meaningful and
valued differences to distinguish the company’s offering form
competitor’s offering
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Differentiation
Product form
Features
Performance quality
Conformance Quality
DurabilityReliability
Reparability
Style
Design
Product Design
Parameters
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Differentiation
Ordering ease
Delivery
Installation
Customer Training
Customer Consulting
Maintenance & Repair
ServiceDesign
Parameters
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Product System
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Product System
Product System: A group of diverse but related items that function in a
compatible manner, eg, cellular phone with earphone, battery, radio and
cameras.
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Product System
Product MixProductLine 4
ProductLine 3
ProductLine 2
ProductLine 1
Sweets Snakes Soft Drinks Coffee
Mars Pizza In Tang Nescafe
kinder Burger Coca Cola Bream
Twix KFC Meranda Sanca
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Brand
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Brand
Brand: A name, term, sign, symbol, or design, or a combination of these,
intended to identify the goods or services of one seller or group of sellers
and to differentiate them from the competition.
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Brand
Brand Levels
Attributes: A brand brings to mind certain attributes.
Benefits: Attributes must be translated in to functional & emotional
benefits
Values: The brand say something about the product (Mercedes-
Safety)
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Brand
Brand Levels
Culture: It may represent a certain culture (Mercedes- German)
Personality: It project a certain personality
User: It suggests the kind of consumer who buys or use the product.
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Packaging, Labeling, Warranties
and Guarantees
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Packaging, Labeling, Warranties and Guarantees
Packaging: is all activities of designing and producing the container
for a product.
Primary Package
Secondary Package
Shipping Package
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Packaging, Labeling, Warranties and Guarantees
Function: create convenience and promotional value, a styling
weapon, attracting consumers.
Self-Service: providing info and attracting customers.
Consumer affluence: consumers’ willingness to pay more.
Company and brand image: instant recognition of the brand
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Packaging, Labeling, Warranties and Guarantees
Innovation opportunity
Innovative packaging can bring large benefits to consumers and
profits to producers.
Companies are incorporating unique materials and features such
as resalable spouts and openings.
Fragrance bottle design and soft drinks.
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Packaging, Labeling, Warranties and Guarantees
Package design
Establishing the packaging concept: deciding what should be or do
for the package
Designing the package: size, shape, materials, color, text, brand
mark
Packaging test: engineering tests, visual tests, dealer test and
consumer test
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Packaging, Labeling, Warranties and Guarantees
Labeling
Sellers must label products. The label may be a simple tag attached
to the product or an elaborately designed graphic that is part of the
package. The label might carry only the brand name or a great deal
of information.
Labels eventually become outmoded and need freshening up.
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Packaging, Labeling, Warranties and Guarantees
Functions
Identification,
Grading
Description, producer, instruction, expiry date,…
Promotion: through graphic or color on the label
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Packaging, Labeling, Warranties and Guarantees
Warranties
All sellers are legally responsible for fulfilling a buyer's normal or
reasonable expectations.
Warranties are formal statements of expected product
performance by the manufacturer.
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Packaging, Labeling, Warranties and Guarantees
Warranties
Products under warranty can be returned to the manufacturer or
designated repair center for repair, replacement, or refund.
Warranties, whether expressed or implied, are legally enforceable.
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Packaging, Labeling, Warranties and Guarantees
Guarantee
many sellers offer
Reduce the buyer’s perceived risks
Suggesting that the product is high quality and that the company
and its service performance are dependable
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Packaging, Labeling, Warranties and Guarantees
Guarantee
Effective when:
The company or the product is not well-known
The product’s quality is superior to the competition
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Packaging, Labeling, Warranties and Guarantees
Warranties Guarantees
A warranty attracts charges as the insurance policy.
A guarantee is always free
If product is found defective then the product will be repaired within given time period of the warranty.
If product is found defective then the product will be replace with new one within given time period by the guarantor.
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