PES Customer Survey 2012

PES Customer Survey 2012

Which of PES’ services do you currently use?

Why did you choose PES?

What is the single, strongest benefit of working with PES?

Which words do you associate with PES?

And your top 3?

How likely would you be to recommend PES?

What can PES do to exceed your expectations?• “Nothing at present”• “No they are pretty good”• “Continue with regular contact in respect of your areas of expertise”• “Better communication in relation to information required to prevent

confusion and ultimately errors. Be specific”• “Currently far exceeds”• “PES already meet and exceed our expectations. Although currently we work

with PES on a relatively narrow range of projects they have performed excellently and I hope to widen the scope of projects we engage them on.”

• “Keeping us up to date on changes”• “We have found PES have exceeded our expectations on all interactions and

projects to date. Please keep the prices down, be as responsive as ever and continue to offer expert advice and you will continue to exceed our expectations.”

What employee benefits do you currently offer?

Do you offer an online employee benefit solution?

Which services are you aware that PES offers?

What would you like to read in an email newsletter?

Which channels do you use for business?

Which publications do you read?

How do you prefer to consume information?

Would you be happy to give PES a testimonial?

PES Customer Survey 2012