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DESCRIPTION
The TIMM software suite for telecom operators with CRM, Billing, Interconnect, Roaming and more.
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TIMM–TELECOMNETWORKMODULEMANAGEMENT
Suitepresenta,on
LuísRosa,CTOofTO‐BEE‐mail:luis.rosa@to‐be.pt
AGEN
DA
AboutTO‐BE
CustomerCare
Interconnect
DMP
Equipment
Invoicing
Pricing
OperaLonSupervisor
Provisioning
ReporLng
StoreManagement
Roaming
Page4
Page9
Page14
Page19
Page23
Page26
Page28
Page31
Page33
Page35
Psge39
Page41
ScratchCardManagement Page44
AGEN
DA
SMSCentral
Workflow
RevenueAssurance
DCAS
Page47
Page50
Page52
Page54
AboutTo‐Be
1. YoungandenergeLccompany,basedinPortugal
2. Over9yearsexperienceinIT,mostlyinAfrica
3. Emergingmarketsareourbiggestbet
4. Growingnumberoftrainedtechnicalhumanresources
5. Solidcompany,respectedbyit’sclients
Whoareourpartners
Whatarewedoing?
• CompleteTelecomsoawaresoluLon
• ERPHermessoawarepackageforlargeandmediumsizedcompanies
• BankingspecificsoluLons,speciallyinpaymentsystems• Trainingandemploymentcenterssoawaremanagement
• BusinessIntelligencebusinessunit• StronginNetworkingandserverswithseveralimplementaLonsinAfrica
CustomerCare‐Concept
Clientsarethemost importantaspectofanybusinessandweshouldprivilegethereinteracLonandcommunicaLon.
To reach this objecLve it is important to have a good CRMsoaware and this is where TIMM – Customer Care (CC)presentsitselfasanintegratedapowerfultooltoconnectthesubscriberwiththeoperator.
TIMM‐CCisanintegratedmanagementsystem,builtontopofflexible rules and procedures organized around model of"BusinessProcessManagement"(BPM)
CustomerCare‐Features
Themainpurposeofthissoawareistohelptheoperatororganize,recruitand maintain subscribers trying to reach the full saLsfacLon through abeherunderstandingoftheirneedsandexpectaLonsgivingtheoperatoraglobalviewoftheirbehavior,bythiswayimprovingthemarke,ngtools.
CustomerCareranges3majorareas:
• AutomaLngMarkeLngmanagement• AutomaLngcommercialmanagement,salesforceandchannels
• Clientservicemanagement
Customer Care not onlymanages your clients and commercial agents butalsothroughaggressivereporLngandrapidcampaigndesign,coversalltheneedsofthemarkeLngdepartment.
CustomerCare‐Features
• Contractmanagement• Bynetworktype• Post‐paid,Post‐paidwithcreditcontrol,Pre‐paid
• Accesstypesandfeatures• Access(InternaLonal,NaLonal,OwnNetwork)• Features(SMS,Voicemail,3G,etc.)
• Services• Equipments,FrequentNumbers,Internet,• ProfilePlans,Pre‐PaidSwitchInteracLon,
QualityofService• Etc.
CustomerCare‐Features
• TotalorparLalrecordingofinteracLons,accordingtoparametrizaLon• AuditlogsofeveryacLonmadeonthesystem
• InteracLonclassificaLons• UpgradinginteracLonstotroubleLckets• Queuesofapprovals
Interconnec,on‐Concept
PhysicalandlogicalconnecLonsbetweencommunicaLonnetworksusedbylocalandinternaLonalinorderforthenetworksubscriberstobeabletocommunicateandaccessservicesfromdifferentnetworks.
• SehlementAgreements• Lackofagilitytorespondtothebusinessneeds• HighwaiLngLmefortheinformaLontobeavailable
• Traffic• LackofagilityintheHubbingoffers.• RoutechangesintheswitchestaketoolongforHubbing
agreements.• LatereplyfromengineeringinvalidatestheinformaLonofthe
rouLngandstaLsLcalreports.
Interconnectusualproblems
• OperaLonal• Lackofcontroloftheroutesallocatedandtheirquality• Feedbackandworkflowprocessescarriedoutbyengineeringinthe
routes.• AccounLng
• DifficultyinconsolidaLngtheinternaLonalandnaLonalinvoicesandtheirrespecLveCredit/Debitintheaccounts.
• DifficultyinhavinganovervieworspecificaccounLnginformaLonperoperatorandaccumulateddebt.
• MulLplereportsgeneratedbyhand.• Routes
• Excessivedelayinchangingroutesbrings3majorproblems:• Allworkisdonemanually• Notassurancethereportsandroutesmatch• ExcessivequanLtyofroutechanges
Interconnect–MainFeatures
• InterconnectcalculaLonsnearReal‐Time• InternaLonal90%realLme.
• Customizablereports
• SimulaLons[LCRandsehlementagreements]
• AutomaLcinvoicing
• Switch,Province,NaLonalandInternaLonal• HistoryofInterconnectbyOperator• TotalintegraLonwithTIMM‐OS
• SystemmonitorizaLonandvalidaLon
TIMM‐Icon
TIMM‐DMP‐YourBillingandMedia,onengine
Inmoderndaybillingtherearetwomainconcerns:• InformaLon
• Performance
Usuallytheydon'tmix,meaningthatthemoreinformaLonyouhave,themoreLmeittakes.InTIMM‐DMPtheconcepthaschanged,yougetthespeedandtheinfo.
• TIMM'ssystemfordecodingandprocessingvoiceanddatacalls
• FlexiblearchitectureallowsforeasycreaLonofnewinstances• CompletedecodingofallrecordsinsidetheCDRsallowforallsortsofcampaignsandmanagementreporLng• MulL‐decodingandMulL‐threadssystem
DMPRunningProcess
Begin
GetCDRs Decode
BillingRules
ImporttoDatabase
Processing Export
TheEnd
DMP‐Performance
0100002000030000400005000060000700008000090000
100000
CDRs/min1CPU
CDRs/min2CPU
CDRs/min4CPU
CDRsProcessedperMinute
MPR
DMPGenérico
DMP
TIMM‐Equipment
ManagingtheequipmentthatcanenterthenetworkismoreimportantforaCDMAoperatorthanaGSMorfixedline,buteitherway,it’salwaysimportanttovalidateeachmodelinsidethenetworkorevenforcustom‐brandingsoluLons.
TIMM‐EquipmentistheresponseoftheTIMMframeworktothesesituaLons,makingiteasierfortheoperatortoapproveequipments,requestshipmentsandevenevaluatewhatkindsofdevices(brandandmodel)areoperaLnginsideit’snetwork.
TIMMalsodisplaysaproductcatalogthatwhencrossedagainstusedIMEIsorESNs,allowstheoperatortoknowwhatkindofmobiledevicesyouareusinganddirectspecificmarkeLngcampaignstoyoursubscriberbase.
TIMM‐EquipmentFeatures
• EquipmentValidaLon• RequestValidaLon
• ViewOngoingvalidaLons
• OutgoingRequests
• IncomingRequests
• Contacts
• SampleFiles
• Management
• ProcessRequests
• ContactsConfiguraLon
• SerialNumbers
• RegisterIMEINumbers
• RegisterAKeys
• RegisterSerialNumbers
TIMM‐Invoicing
TheinvoicingapplicaLonisresponsibleforgatheringtheseveralinputsfromthevarioussystems(CustomerCare,DMPandPricing)andcollecLngthemininvoices,separatedbyaccount.
TheinvoicingapplicaLonhasthefollowingfeatureslist:• ProcessBillingCycles
• StartaBillingCycle• SampleInvoices• SampleReporLng• CloseBillingCycle
• BillingCycleReporLng• CycleReporLng• CycleComparison
• InterconnectReporLng• InterconnectCycle• InterconnectComparison
• AdministraLon• CycleConfiguraLon• CycleRules• CycleScheduling• RulesandTables
TIMM‐Pricing
InaneverincreasingcompeLLvemarket,thecreaLvityandLmetomarketarethetwomostimportantfactorsindecidingwhoisahead.
To‐Beisawareofthisfactorsandtheirimportance,sowedevelopedtoolstodecreasethecomplexityandreducedrasLcallytheLmetomarket.Pricingissuchaneasyinterfacetool,thatitspurposeistogivethemarkeLngdepartmentdirectcontroloverthecampaignsandfeaturesoftheBillingengine.
• ProductsandServices• CommercialPricesandServices
• ProfilePlans• Retail• Corporate• DataProfiles
• Components• PricingPlans• PricingPlans–FrequentPhones• PricingPlans–CorporateAgreements• PricingPlans–PromoLons• DiscountPlans• FraudDetecLon• SwitchProvisioningRules• BonusPlans• MMS/SMSPlans• DiscountandCreditPlans
TIMM‐Pricing
• PricingTables• Profiles
• PrepaidSystemEquivalence• RaLngUnits• RaLngUnitsConversionfactors
• CampaignDesigner• GraphicallydrawyourcampaignandputittoproducLon• Workflowprocesses
• CreditControl• Post‐Paidcreditcontrol• ThresholdAcLons
• SMS• CutInternaLonal• CutNaLonal• CutFeatures
TIMM‐Opera,onSupervisor
TheOperaLonSupervisorisageneralmonitoring,configuraLonandinformaLongatheringtooloftheseveralTIMMservices.TheseservicesrangefromCDRdecoderstoprovisioningofswitches.
Overviewconsoleoftheseveralservices• Alarms
• Visual(BigFlatPanelOutput)• E‐Mail• SMS• TIMM‐NoLficaLon
• FaultTolerantSystemController• Constantmonitoringofthesystemsinapermachinebasis• Inter‐MachineMonitoring• AllowsfortheconfiguraLonofautomaLcserviceor
servicesspawningincaseoffailuredetecLononasystemormachine.
• RemoteacLonsonservices• ConfiguraLonChanges• CommandExecuLon• Plug‐inforfeatures(Ex:CDRerrorcorrecLon)
• ReporLngServices• ExtensibleProgramming
• VBScript• Plug‐inInteracLon
TIMM‐Provisioning
ProvisioningisattheheartofeveryOSSsystem,andTIMMisnoexcepLon.Ourprovisioningengineisbuiltonadynamicarchitecturethatallowstoaddseveralswitches,networkfeaturesandacLonsregardlessoftheiniLalenvironment.
• ScalableSystem(ScaleIn&ScaleOut)
• ModularApproach(1Module‐>1typeofswitch)
• TotalintegraLonwithWindowsInstrumentaLonMeasures
• FaultToleranceSystems
TIMM‐Repor,ng
TIMMReporLngenablesthecreaLon,management,anddeliveryofbothtradiLonal,paper‐orientedreportsandinteracLve,Web‐basedreports.AnintegratedpartoftheTIMMbusinessintelligenceframework,ReporLngServicescombinesthedatamanagementcapabiliLesofSQLServerandMicrosoaWindowsServerwithfamiliarandpowerfulMicrosoaOfficeSystemapplicaLonstodeliverreal‐LmeinformaLontosupportdailyoperaLonsanddrivedecisions.
• ReporLngServicesComponentsSummaryComponent
• ProgrammaLcinterfaces‐ProvidesaccesstoSSRSfuncLonalitythroughSOAPandHTTPrequests.
• ReportProcessor‐FacilitatesasetofreportgeneraLonoperaLonsfromdataretrievaltorendering.ReportProcessorinvokesothercomponents,suchasdataextensionstoassistwithreportgeneraLon.
• Data‐processingextensions‐Retrievesreport'sdatafromadatasource.DeveloperscandevelopaddiLonalcustomdata‐processingextensions.
• Command‐lineuLliLes‐ThreeuLliLes,designedtoassistwithscripLngofadministraLvetasks,installedautomaLcallyduringtheReporLngServicesinstall.
TIMM‐Repor,ng
• Renderingextensions‐Transformthereport'sintermediateformat(acombinaLonofreport'slayoutanddata)intoadevice‐specificformat,suchasHTML.Developerscancreatenewrenderingextensions.
• ReportServerdatabase‐StoresreportdefiniLons,reportmetadata,reporthistory,cachedreports,snapshots,resources,securitysewngs,encrypteddata,schedulinganddeliverydata,andmore.
• ReportServertemporarydatabase‐Storesintermediateprocessingproducts,cache,anddata.
• SchedulingandDeliveryProcessor‐Monitorsforevents(suchasLmedsubscripLon),collaborateswithReportProcessortorenderareport,anddeliveryextensionstodeliverscheduledreportstoalocaLonspecifiedinthesubscripLon.
• Deliveryextensions‐Deliverreportstospecificdevices,suchasemailorafilesystem.Developerscancreatenewdeliveryextensions.
TIMM‐Repor,ng
• ReportManager• Providesweb‐basedreportaccessandmanagementcapabiliLes.
• ReportModelDesigner‐GeneratesreportmodelsforuseinReportBuilder.• ReportBuilder‐Providesdrag‐and‐drop,easy‐to‐usereportdesignfuncLonality.Report
Builderisanadhocend‐userreportauthoringandpublishingtoolexecutedonaclientcomputer.
• ReportDesigner‐Allowsdeveloperstodevelopcomplexreports.ReportDesignerisacomprehensivereportauthoringandpublishingtool,hostedinBusinessIntelligenceDevelopmentStudioorVisualStudio.
• Securityextensions‐EnableauthenLcaLonandauthorizaLonofusersandgroups.Developerscan(excludingSQLServerExpressediLon)createnewsecurityextensions.
• SQLServerManagementStudio‐ProvidesadministratorswithWindowsform‐based,integratedenvironmenttomanageSQLServercomponentsincludingSSRS.FromthereportmanagementperspecLve,ManagementStudiohassimilarfuncLonalitytoReportManager,butprovidesaddiLonalcapabiliLes,suchasconsolidatedweb‐farmmanagement.
• ReporLngServicesConfiguraLonTool‐ProvideadministratorswithfuncLonalitytostartandstopReportServerWindowsserviceandreconfigurereportservers.ThisisaWindowsformsapplicaLon.
• WMIprovider‐ProvidesasetofWMIinterfacestomanagesewngsofaReportServerandassistswithSSRSinstancediscoveryonanetwork.
• Performancemonitoringobjects‐ProvideaviewofSSRSWindowsandwebserviceperformance.
TIMM‐StoreManagement
ResponsibleforgeneralstoreacLviLessuchassalesofequipment,creditrecharges,stockmanagement,etc.TIMMstoremanagementisintegratedintheothermajorTo‐Beproduct:Hermes.
TIMMstoremanagementiscomposedof2mainapplicaLons,frontandbackoffice:
• Frontoffice• Invoicemanagement
• ViewingandprinLng• Payments
• Receive• Annulments
• ProductSales• Sell• Return• Annulments
• CashiersControl• Cashiers• Volt
• Backoffice• Bankcontrol
• DirectPayments• ATMPayments
• ConfiguraLon• Taxes• InvoiceLayout• AccounLngRules
• StaLsLcs
Roamingproblems
• SehlementAgreements
• LackofagilitywhennegoLaLngagreementsduetoshortagesofthebillingsystems
• TheavailabilityoftheinformaLonforroamingtakestoolongtobecommerciallyviable.
• TheGSMArequirescertainproceduresandLmestobemet,thatarenotcompaLblewitheverybillingsystem.
• GSMA
• TAPandRAPfilesneedtobeprocessedandquickly• HUR–HighUsageReportsaremandatory
• LackofinformaLonabouttheroamersinsideyourownnetwork.
TIMM‐RoamingAdvantages
• RoaminginalmostReal‐Time• Customizablereports
• UseofBalancedScorecards
• SendingandrecevingofTAPfiles• RecepLonofRAPfiles• AutomaLnginvoicing
• TypesofRoaming
• NaLonal
• InternaLonal
• Roamingoperatorshistory
• CustomerCareforRoamers
• SendingofHUR(HighUsageReports)• TotalintegraLonwithTIMM‐OS
• MonitorizaLonandanalysisofTAPservices
TIMM‐ScratchCardManagement
ScratchCardsareamongstthemostimportantwaystorechargeyourprepaidaccountindevelopingcountries.WithTIMM‐SCMyoucaneasilyrequest,generateandevenprovisionthescratchcardstotheoperator’snetwork.UsingasophisLcatedworkflowprocessmanagement,TIMM‐SCMnotonlyguaranLesthatstepsaren’tskippedbutalsothattheintegrityoftheinformaLonispresent.
• CreateScratchCards• GenerateNumbers• ReceiveScratchCardsfromSupplier• ExportFiletoSupplier• ProvisioningPrepaidSystem• AssignBonus• BlockScratchCardsinPrepaid• ReacLvateScratchCardsinPrepaid• SeparateBoxes
• GenerateVirtualNumbers• GenerateNumbers• ExporttoBanks• RetrievefromBanks
• RequestScratchCards• Order• DeliveryConfirmaLon• OrderCancelaLon
TIMM‐ScratchCardManagement
• ScratchcardSales• Resellers• Distributors• Vouchers• Re‐PrintVouchers
• Reports• Sales• Stocks• ScratchCardsperBoxandWarehouse
• AdministraLon• PointofSaleRelaLonship• Users• ResellersComissions• Distribuitors
• SIMRoaming• CreateRoamingSIMCards• Block• ViewStatus
TIMM–SMSCentral
SMSisabigpartofthetoday’soperator’srevenue,andinTIMMweprovideyouwithatooltotakeadvantageofthistechnology.SMSCentralisanall‐roundsoluLonformarkeLngyourSMSsendingcapabiliLesandclientlisLngstomajorclients,suchasbanks,commercialstoresandtelevisioncompanies.
• EndtoEndsoluLon(fromtheSMSswitchtotheendcustomer)
• ScalableSystem
• ExternalwelldocumentedAPIallowingtheoperatortosellSMSservicestoitsclients
• WebSiteinteracLonforthecustomersallowsconfiguringthebulkSMSsending
• InterconnectandgatewayfuncLonaliLes• FaultToleranceSystem(inconjuncLonwithTIMM‐OS)
TIMM‐Workflow
WorkflowisoneofthecoreitemsofTIMM,beingtheinterconnecLonbetweenallthedifferentmodulesofthepackages.
• StepConfiguraLon• WizardforProcessCreaLon
• AssignacLonstosteps:• Webpages
• T‐SQLStoredProcedures
• .NETreflecLon‐enabledforms
• Sendstepstogroupsorusers• RegistercommentsandaddiLonalinformaLonforsteps
TIMM–RevenueAssurance
LeaksofrevenueareamongstthebiggestproblemsofthetelecomoperatorandTIMMpresentsatooltohelp.
TIMMsRevenueAssurancetoolisdividedinthreemainblocks:
• DataCollecLonLayer• RulesandProcessingLayer• AlertsandRevenueDashboard• ThresholdconfiguraLon• Billingcross‐informaLon
• Switchcross‐informaLon
• AccessfeaturesverificaLonagainstswitches• PrepaidraLngverificaLonagainstPrepaidSystem DataCollecLon
CDRs Prepaid NetworkSwitches
RulesandProcessing
AccessandFeatures CreditThresholds BehaviourAnalysis
AlertsandRevenueDashboard
Alerts RevenueLeakageDashboard
TIMM–DataCustomerAdministra,onSystem
ManaginganISPisatrickybusiness,butDCAS(DataCustomerAdministraLonSystem)isavaluablehelp.Itincludesallthenecessaryfeaturesforahelpdesk,customeracLvaLonandevenacustomerhomepagesothatyoualwayshavetherighttoolstoprovideyourcustomerwiththebestservice.• ClientReports
• LevelsofInformaLon• DCAS DCASServices/StateofServices• TNM ASAMpairconnectedtoservice/Switch• Helpdesk TicketsinprogressbyClient/Closed• Invoices FilterbyState,TypeofService,Date/ViewinPDF• Contracts ViewADSLContractinPDF • ConsumpLons FilterbyMonth/Year.
• Helpdesk/AcLons• ViewTrouble‐Tickets/Requests
• PerGroup(ofusers)• PerProcess• BlockedTickets(perloggeduser)
• NewTicketCreaLon/Request• Includes
• ClientSearch• Formfillingifrequired• TicketcreaLon/Helpdeskrequestinserted
• AdvancedTicketSearch• ViewingPreferences• FAQs
TIMM‐DCAS
• ADSLAdhesion• Eligibility
• RequestSearch/TicketsofthisProcess
• TelecomNetworkManagement
• ASAMPairManagement
• CompletemappingofASAMpairbySwitchandtheirstate
• SwitchcapabiliLesconfiguraLon• PairsBulkRelease• ManualsupplyingofASAMpairtoclient
• StaLsLcs• DistribuLonofrequestsbetweendates(LisLng/Graph)
• HistoryofoperaLonsdoneperrequest/HelpdeskTickets
• TransiLonsbetweenLcketsforagivenprocess
• AverageLmeperTicket/ProcessandState(List/Graph)
• StateofPairsinaSwitch(CircularGraph)
• ContentManagementSystemforClientArea• ProductManagement• FAQs• ContactsManagement• LinksManagement• NewsManagement
• AdministraLon• ApplicaLon
• ApplicaLonPermissions• ApplicaLonErrorLogs
• Helpdesk• Permissions(steps,transiLons)• ParametersConfiguraLon(Lmeouts,layout..)• GroupsandUsers• HelpdeskProcesses(ADSLAdhesion,FixedIP,etc)• ProcessCategories• FAQCategories• NumberingSeries
• Help• HelpOnline(Web)• ApplicaLonManualDownload(PDF,CHM)
ISP–Management
• RealLmeaccesstoNASdata• RealLmeaccesstoRadiusAuthorizaLonandAudiLng
• ExporttoBillingandCustomerSelf‐Care
• GPRS,Wi‐Fiand3GprovisioningbothonGSMandCDMA(evDO)aswellasADSLmanagement
THANKYOU
commercial@to‐be.pt
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