Yasser Arafat Akhmad Presentations

Microsoft Dynamics 365Yasser Arafat Akhmadyasserarafatakhmad@technosoft.co.id

CRM

Navigation model

Streamlined flow to optimize information display

No pop-ups

Touch enabled

Multi Entity Search Search here

Quick Create Click here

Integration with Outlook and Microsoft Office

CRM ONLINE EXCHANGE ONLINECRM Add-In for Outlook• Choice of email tracked• Synch contacts, appointments, tasks, email• Offline work then synch• Presence with Lync

CRM Online UI• Access from anywhere or any device via Browser• Post Directly to SharePoint Online via Browser• See Activities, Tasks, Contacts in the Browser• Presence with Lync Exchange

Server Side Synchronization• Eliminate Email Router• Synch with Exchange Online or On Premise• Keep Your CRM System & Email up to date

Mobility

SURFACE IPAD ANDROID TABLET ANDROID WINDOWS PHONE

IPHONE

Microsoft Dynamics CRM Online for all devices

• Plans for Enterprise and SMB

• Start with what you need – and grow

Liberating customers from traditional Business Apps Licensing

License by App License by Role

Sales

Field

Service

Customer

Service

OperationsOperations Sales

Field

Service

Customer

Service

License for team members

• Personalized for real world roles

• Simple and transparent