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systemic design:design thinking meets systems theory
24 February 2016Excellence Dayz, Riyadh
What do designers do?
Complexity and simplicity
Systems thinking
Design thinking
How do they match?
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Wicked Problems: “a class of social system problems, which are ill-formulated, where the information is confusing, where there are many clients and decision makers with conflicting values and where the ramifications in the whole system are thoroughly confusing.”
Rittel, 1974
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Systems thinking
Interventions have unintended consequences.
Failure happens.
There are multiple disciplines and perspectives
Operating characteristics change dynamically.
Complexity comes from socio-technical interactions.
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Design thinking: “a human-centered innovation process that emphasizes observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping, and concurrent business analysis, which ultimately influences innovation and business strategy.”
Thomas Lockwood, DMI President
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How do designers think?
People-centered
Experimenting
Questioning
Visualising
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