2013 Benchmarking Presentation

Keith McClanahanKeith McClanahan

Facility Issues Facility Issues

(928) 213-9767(928) 213-9767

keithmcc@facilityissues.comkeithmcc@facilityissues.com

Benchmarking Survey Benchmarking Survey Results and TrendsResults and Trends

2013 IAMFA2013 IAMFA

Bench . mark . ing: The search for industry best practices that lead to superior performance

BenchmarkingBenchmarking

IAMFA – Prior Conference IAMFA – Prior Conference FeedbackFeedback Hot topics:

Continue/ expand hot topics discussion to provide more value

Networking time… More of it… Use lunch time for networking – not

presentations Fewer presentations with more time for

discussions…“just a few” presentations

IAMFA – Prior Conference IAMFA – Prior Conference FeedbackFeedback

Provide the final report after the conference

Design the conference to provide maximum value to the attendees

Understand reasons for cost variations

IAMFA – Steering CommitteeIAMFA – Steering CommitteeBrent Adams, Library of CongressJoe Brennan, San Francisco MOMADavid Conine, Folger Shakespeare LibraryKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustPatrick Jones, Art Institute of ChicagoGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesLinda McMillian & Jack Plumb, National Library of ScotlandJames Moisson, Harvard Art MuseumsRandy Murphy, LA County Museum of ArtRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumGreg Simmons, Architect of the CapitolTony Young, Carnegie Museums

IAMFA Steering CommitteeIAMFA Steering Committee

Major Responsibilities…

• Review and adjustment of survey questions for meaningful results

• Assistance in identifying new participants• Format and layout of report• Guidance in establishing the Benchmarking

Practices and Learning Workshop• Always looking for ways to improve & add

value

IAMFA Survey Fees:IAMFA Survey Fees:

Returning participant - $1549 (before sponsors - $1899)

Our sponsors:

Lunch: Whiting-Turner New participant - $999 Energy Survey - $499 NEW Occupancy Survey: $600

IAMFA Survey Fees:IAMFA Survey Fees:

Fee includes: On line survey Technical support Printed report On line filtered reports Benchmarking Practices and Learning

Workshop

IAMFA – ScheduleIAMFA – Schedule

IAMFA Process:IAMFA Process:

1. Develop Benchmarks & Reach Consensus

2. Enroll

IAMFA Benchmarking Process:IAMFA Benchmarking Process:

1. Define Benchmarks & Reach Consensus2. Enroll

3. Gather Data

4. Publish Comparisons

IAMFA BenchmarksIAMFA Benchmarks

2013 Report 2012 Report

Benchmarking Groups Benchmarking Groups Include…Include…

IFMA’s Utility Council Museum and Cultural Institutions (IAMFA) Facility Managers Roundtable (FMRT) Research Facilities Benchmarking Group (Labs) Outsource Providers

IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons

IAMFA BenchmarksIAMFA Benchmarks

2012 Median: $5.44

IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons

IAMFA BenchmarksIAMFA Benchmarks

2012 Median: $3.45

IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons

IAMFA BenchmarksIAMFA Benchmarks

2012 Median: $4.22

IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons

IAMFA BenchmarksIAMFA Benchmarks

2012 Median: $2.43

IAMFA BenchmarksIAMFA Benchmarks

2012 Median: $13.66

IAMFA Benchmarking Process:IAMFA Benchmarking Process:

1. Define Benchmarks & Reach Consensus2. Enroll

3. Gather Data

5. Focus on Those That Appear Better

4. Publish Comparisons

Best PracticesBest Practices

Benchmarking is more than just data collection.

The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

Breakout GroupsBreakout Groups

1. Maintenance2. Janitorial3. Utilities4. Security

Benchmarking Factors – Breakout Benchmarking Factors – Breakout GroupsGroups

System/TechnologySystem/Technology CMMS, BAS, Cameras, Quiet Vacuums… Measurement systems

PeoplePeople Training: multi-skilled, experience,

turnover… Orientation: Bargaining unit/Contracted?

ProcessesProcesses PM programPM program Customer service expectationsCustomer service expectations SOPs (uniformity)SOPs (uniformity) Regulatory requirementsRegulatory requirements

IAMFA Benchmarking Process:IAMFA Benchmarking Process:

8. Repeat

1. Define Parameters & Reach Consensus2. Choose

Partners3. Gather

Data

5. Focus on Those That Appear Better

4. Publish Comparisons

6. Implement Ideas

7. Track

Website: http://www.FacilityIssues.com

Thank You

More Information….More Information….