Ob ppt communication 21 sept

Communication…

Coverage....

• Leader/Manager & communication• .

Leadership Roles – what a Leader does• Have a vision. • Communicate vision and rally people around it.• Set values & behaviors.• Get people with required skill and attitude/behavior• Bring the best out of people.• Take key decisions – strategy & others• Instill hope & optimism• Build organization for future – culture, more leaders..

Leadership Roles – what a Leader does• Have a vision.

Gandhi, Mandela, Steve Jobs, JRD…

Big, beyond personal agenda & for organizationPassion. What passion does?

• Communicate vision and rally people around it.Build shared vision. People see role for themselves & make the vision their own

JFK…

• Set values & behaviors.Gandhi –inclusiveness & non violence

GE – integrity & excellence

• Get people with required skill and attitude/behavior who complement each other.

Leadership Roles – what a Leader does• Bring the best out of people

Clive Loyd, Ganguly-Irfan, Imran -Inzmam

• Take key decisions – strategy & othersTough calls & not popularity contest, Courage.

• Instill hope & optimismCan do attitude, Satish Dhawan..

• Build organization for future – culture, more leaders..

Leader & Communication…• Communication as enabling tool to achieve vision &

goalsBad examples DrGood examples

• Leader & Manager as communicator– Persuasive & forceful communication, The message

relevance to the target audience, Personal credibility– Managerial communication - what, why, when, how,

where. Examples.• Barak Obama as a communicator

Functions of Communication….

• Motivation– Manager foster motivation by clarifying employees what is to be

done, how well they are doing & what can be done to improve performance..

– CEO communicates vision– CEO communicating in crisis

• Control ; Organization/Mgr spell out do’s & don’t as how employees should conduct themselves. Example- Employee Manual, Induction program, Values & behavior standard..

• Information that employees need to make decision• Emotional expression to fulfill social needs...

Communication process..

• Sender.• Encoding• Message.• Channel• Decoding.• Receiver.• Noise.• Feedback.

Communication process..

• The sender initiates a message by encoding a thought• The message is the product of sender’s encoding• Channel is the medium through which the message

travels which is selected by the sender. It is formal or informal.

• Receiver decode the message in the form that can be understood by him/her

• Noise – communication barrier• Feedback is the check – how successful we have been

transferring our message as originally intended

Direction of communication….

• Downward• Upward• lateral

Direction of communication….

What types communication are these?• Manager passing on instruction to sub ordinates• Supervisor giving job instructions• CEO sharing company performance with employees• Manager giving performance feedback to Campus Recruit• Employee sharing his feelings with colleague• Employee sharing his achievements with his Manager• Manager conducting performance review with workmen• Employee satisfaction survey• Employees giving suggestions for performance improvement• All Departmental Heads having discussion about customer

complaints

Interpersonal communication..

• Oral, Written, Non –verbal• How important is body language– Viv Richards/Nelson Mandela– Negotiation between union & Management– Negotiation with suppliers– Manager interacting with customer

Organizational communication….

• Formal small group networks– Chain – rigidly follow the formal chain of command– Wheel – central figure as conduit of all

communication– All channels- free flow of information in all direction/

• The grapevine• Computer aided/Email• Video conf

Performance of Networks

FACTORS WHEEL “Y” CHAIN CIRCLE ALL CHANNELS

Speed Fast Moderate Fast Slow Fast

Accuracy Good High Good Poor Moderate

Emergence of

LeadershipVery

Pronounced Moderate Marked None None

Satisfaction Low Moderate Moderate High High

Organizational communication practices & what it does….

• Workout in GE• Open forum meeting• CEO meeting the young GETs & MBAs• Best practices sharing forum• Inter unit conferences in big organization• Dinner meeting• MBWA• CEO sharing company vision with fresh young

employees

Barriers….

• What is an effective communication– Accuracy– Timely.– Target audience– Desired impact

• Exercise- from your experience ; what are barriers?

Barriers….• Filtering;

– Manager tells his boss what he feels his boss wants to hear. He is filtering information

– Sender purposely manipulating information– More the number of levels, the more filtering

• Selective perception– Our perception is our reality. Many times, we do not see reality, we

interpret what we see & call it reality– Example – IR used to deal with conflicts, interpret celebration as conflict

• Information overload– When individuals have more information then they can sort out, they

tend to select/ignore/forget information

Barriers….

• Emotions.• Language; same word understood differently• Communication apprehension or anxiety– Some people not comfortable speaking in public

• Cultural barrier

What causes distortion or the barriers to understanding/listening?

• Perceptions• Language• Semantics• Personal Interests• Emotions• Inflections

• Environment – noise• Preconceived notions/expectations• Wordiness• Attention span• Physical hearing problem• Speed of thought

Communication Kills

Sender• Language• Emotions• Non-Verbal• Communication skills

Situation / Environment

al

•Noise•Time•Climate•Distance•Channel

Receiver •Interest•Selective Listening•Perceptions•Evaluations•Physical / Mental / Emotional State

Issues...

• Communication between men and women• Cross cultural• Silence as communication

You as Communicator..

• Self evaluate• Take others feedback– On 8 parameters– What I do well & what I need to improve

• Identify one area for improvement.

You as communicator…How do you communicate with others on day to day basis? Rate yourself in 1 to 5 point scale. How do others rate you? Get others feedbackIdentify one are of improvement based on your own score & other’s score.

• Communicate clearly• Know the objectives while communicating with others• Listen to others.• Have an open mind• Aware of my emotions and do not let them affect my

communication negatively.• Other person believe in me• Try to overcome perceptual biases such as stereotypes etc.• Show interest in other people

You as communicator…Score• 25 & below; Below Average• 25 to 30 Average• 30 to 35 Good• 35 & above Very Good

COMMUNICATION

• Process of exchanging information and understanding between people

Replies Responds

No Reply (One-Way

Communication

No Replay End

Communication

Communication Networks

Performance of Networks

FACTORS WHEEL “Y” CHAIN CIRCLE ALL CHANNELS

Speed Fast Moderate Fast Slow Fast

Accuracy Good High Good Poor Moderate

Emergence of

LeadershipVery

Pronounced Moderate Marked None None

Satisfaction Low Moderate Moderate High High

What causes distortion or the barriers to understanding/listening?

• Perceptions• Language• Semantics• Personal Interests• Emotions• Inflections

• Environment – noise• Preconceived notions/expectations• Wordiness• Attention span• Physical hearing problem• Speed of thought

Communication Kills

Sender• Language• Emotions• Non-Verbal• Communication skills

Situation / Environment

al

•Noise•Time•Climate•Distance•Channel

Receiver •Interest•Selective Listening•Perceptions•Evaluations•Physical / Mental / Emotional State

Johari Window

http://www.reneevations.com/professionaldevelopmentblog/wp-content/uploads/2009/08/FM-Image.png

EFFECTIVENESS

ARENA BLIND

PRIVATE DARK

ARENA BLIND PRIVATE EFFECTIVENESS TYPE OF PERSONALITY

SMALL HIGH TASK-ORIENTED

SMALL LOW CLOSED

LARGE LOW SUPERFICIAL

LARGE HIGH OPEN

LARGE HIGH SELF-CONFIDENT

LARGE LOW UNPERCEPTIVE

SMALL HIGH PERCEPTIVE

SMALL LOW OVERLY-CAUTIOUS

LARGE HIGH GOOD-LISTENER

LARGE LOW SECRETIVE

SMALL HIGH FRANK

SMALL LOW EGO-CENTRIC

Cross Cultural Communication

• http://www.youtube.com/watch?v=2EwsNKkVPog&feature=related