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ASTRA WAS FOUNDED ON FEBRUARY 20, 1957ASTRA WAS FOUNDED ON FEBRUARY 20, 1957byby
The late TJIA KIAN TIEThe late TJIA KIAN TIEWILLIAM SOERYADJAYAWILLIAM SOERYADJAYA
AS A SMALL FIRMAS A SMALL FIRMTRADING AGRICULTURAL PRODUCTTRADING AGRICULTURAL PRODUCT
PT ASTRA INTERNATIONAL TbkEstablished 1957, Fully public company, +/-95,000 employees
Automotive Business Non Automotive Business
ASTRA MOTOR I - HONDA
ASTRA MOTOR II - TOYOTA
ASTRA MOTOR III :1.DAIHATSU2.ISUZU3.PEUGEOT4.NISSAN DIESEL5.BMW
ASTRA MOTOR IV – AUTOMOTIVE COMPONENT
ASTRA HEAVY EQUIPMENT
ASTRA RESOURCES-AGRIBUSINESS & WOODBASED
ASTRA SYSTEM 1 -INFORMATION TECHNOLOGY
ASTRA FINANCE
ASTRA SYSTEM II-INFRASTRUCTURE
PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES OPERATIONOPERATION
Main Product Line UpCompact Car for Low Market Segment
Man Power DaihatsuMan Power DaihatsuAstra, Dealers, Authorized & BinaanAstra, Dealers, Authorized & Binaan
367231
512
563
247 398
80111
0
200
400
600
800
1000
1200
1400
2006 2007App M3 M2 M1
2006 2007App 367 231M3 512 563M2 247 398M1 80 111
TOTAL 1206 1303
Jaringan Bengkel DaihatsuJaringan Bengkel DaihatsuAstra, Dealers, Authorized & Binaan 2006Astra, Dealers, Authorized & Binaan 2006
NASIONALASTRA 35DWS 40AWS 43
BINAAN 29TOTAL 147
Facilities
Service Counter with 7 reception table, comfortable Waiting Room for customer
with separate Smoking Room
Facilities
stall Work shop with modern equipment and in compliance with EHS regulation
KEPALABENGKEL
ADMBENGKEL
PARTMAN
MEKANIKKEPALAREGU
CCRSERVICE ADVISOR
PELANGGAN
SISTEM PROSEDUR PELAYANAN PELANGGAN
Menghubungi bkl - Cek jenis pkrjan
- Order part- Konfirmasi jadwal
MenyiapkanPart booking
Datang kebengkel
- Diagnosa- Cek status
-Dengar keluhan-Cek part-Estimasi biaya-Work order-Penjelasan pekerjaan
Menyetujui pekerjaan
-Pembagian kerja-Estimasi selesai-Kebutuhan part
Menyiapkan part
-Kerjakan order-Ambil part-Konfirmasi pkrjan
-Pembagian kerja-Estimasi selesai-Kebutuhan part
-Order selesai-Atur part bekas-Info ke KARU
-Cek hasil-Tulis saran-Lapor pekerjaan-Bagikan tugas -Cek kebersihan kendaraan
-Cek hasil-Input data-informasi
-Cek hasil-Cek dokumen-Hubungi cust
Hubungi cust,Service selesai
-Tagih part-Serahkan tagihan ke Billing
-Periksa tagihan-Terima pemba yaran
-Tagih part-Tghn ke Billing -Ttd invoice
-Tentukan discount
-Siapkan dokumen-Berikan saran-Pembayaran-Serahkan kendaraan
Menerima kendaraan