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Cognos Government Performance Management Yiannis Lekos SCICOM S.A. Cognos CPM Senior Consultant ess Intelligence in the Public Sector – June 2008

Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

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Page 1: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Cognos Government Performance Management

Yiannis Lekos – SCICOM S.A.Cognos CPM Senior Consultant

Business Intelligence in the Public Sector – June 2008

Page 2: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Cognos: The World Leader in BI & PM Solutions

• Acquired by IBM in Jan 2008

• Global coverage

• 23,000+ customers in 135+ countries

• 80% of Fortune 1000; target Global 3500

• Strong channel network: 3,000+ channel partners

• Cognos employees – a competitive advantage

• 3,300+ employees

• 940+ strong R&D team

• 2,000+ customer-facing field force

• Direct sales 70% - Channel sales 30%

Page 3: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

SCICOM & COGNOS

• 25 years of successful presence in the Greek Information Technology Market as a Cognos Partner

• A Cognos Platinum Reseller Partner for Greece & Cyprus (‘Top Resellers 2005, 2006 και 2007’)

• Strongly recognized in the CPM market

• 200+ clients / 4,000+ users

Page 4: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

BI & Performance Management clients in Greece & Cyprus - Greek Firms

MORGAN YZATIS

Page 5: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

BI & Performance Management clients in Greece & Cyprus - Multinational Firms

Page 6: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

MAJOR THEMES IN GLOBAL GOVERNMENT

• Citizen-centric

• Joined Up

• Results-based

Page 7: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

GLOBAL MOMENTUM FOR RESULTS-BASED GOVERNMENT

• Canada: Management Accountability Framework; Financial Administration Act (FAA)

• United States: Government Performance and Results Act (GPRA)

• France: Loi Organique relative aux Lois de Finances (LOLF) = “"Organic law relating to the Finance Laws"

• U.K.: Resource Accounts

Page 8: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

ACCOUNTABILITY: SIMILARITIES IN PRIVATE & PUBLIC SECTORS

Sarbanes-Oxley Sarbanes-Oxley

(SOX)(SOX)

• 302: Financial Certification

• 404: Internal control certification

• 409: Timely disclosure

• . . .: 66 sections of compliance

Government Government AccountabilityAccountability

Enforcing more accountable government:• More timely information

• Effective controls

• Rigorous oversight of performance

• Compliance through training and tools

• High ethical standards

Page 9: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

CHALLENGES OF GOVERNMENT

• Demonstration of good governance

• Intense public scrutiny

• Demands for accountability

• Continuous budget pressure

• Must show continuous improvement . . . with less resources

Page 10: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

LOTS OF DATA, LITTLE DECISION-READY INFORMATION• Reporting is cumbersome and static; typically

paper-based with many versions of the truth

• Manually intensive analysis processes; ad hoc analysis is rarely supported

• Mainly manual processes for information gathering and collation

• Data are hidden away in departments, databases, applications, geographies; impossible to coordinate

• Data latency, accuracy, completeness issues

Page 11: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

SOLUTION REQUIREMENTS

• Improve visibility into business processes from aggregate to detail

• Monitor, measure, and track performance against strategic objectives and benchmarks

• Make performance information broadly or narrowly accessible, and securely via the Web

• Simply satisfy mandatory reporting requirements

Page 12: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

ORGANIZATIONAL REQUIREMENTS

• Provide foundation for data-driven decision making

• Provide users with tools and information access to make better decisions

• Improve collaboration to monitor and manage readiness

• Technology must be easy to use for multiple stakeholders

• Fast time to benefit

Page 13: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

GOVERNMENT PERFORMANCE MANAGEMENT

Why?How are We Doing?

What ShouldWe be Doing?

Page 14: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

THREE QUESTIONS THAT ADVANCE PERFORMANCE IN GOVERNMENT

Students in grade 3 in School Board 2 are trailing Federal goals

Analysis revealsteacher qualifications lag in key areas compared with other similar districts

Implement program to upgrade skills of teachers; recruit more seasoned teachers into district

Percentage of eligible families served is below target

Analysis reveals low application volumes in Region 2

Re-allocate funds toward targeted outreach program to advise of eligibility

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Page 15: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Single Platform for Decision MakingSingle Platform for Decision Making

SINGLE DEFINITION OF THE TRUTH

Page 16: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

DATA SILOS ARE EVERYWHERE; REPORTING IS TYPICALLY BY SUBJECT AREA

OPERATIONALSYSTEMS

PERSONNEL FINANCIALSYSTEMS

OPERATIONSSUPPLY CHAIN

SUPPLIERS

Page 17: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

SYNCHRONIZING DATA PROVIDES CONSISTENT ENTERPRISE-WIDE VIEW

OPERATIONALSYSTEMS

PERSONNEL FINANCIALSYSTEMS

OPERATIONSSUPPLY CHAIN

SUPPLIERS

Page 18: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

BUSINESS BENEFITS OF COGNOS PERFORMANCE MANAGEMENT SYSTEM

• Speak with one consistent voice across the organization

• Greatly reduce time and effort to produce critical information

• Make better and faster decisions that improve performance and outcomes

Page 19: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

COGNOS GPM IN ACTION

• Social Services – fraud detection, case management

• Tax / Revenue – risk management

• Education – student performance

• Healthcare – patient wait times

Page 20: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

COGNOS GPM IN ACTION

• Public Safety – crime analysis, responsiveness

• Procurement – supplier management

• Human Capital Management – workforce analytics, aging workforce

• E-Government

Page 21: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

SAMPLE COGNOS GOVERNMENT CUSTOMERS AROUND THE WORLD

• Human Resources Skills and Development Canada

• Social Development Canada

• Centers for Medicare and Medicaid Services (U.S.)

• U.S. Army, Navy, Air Force and Marine Corps

• State of Ohio (U.S.)

• New York Police Department

• Australian Tax Office

• Penn State University (U.S.)

• State Police of Lower Saxony (Germany)

• Department of Homeland Security (U.S.)

• London Fire and Emergency Planning Authority (U.K.)

• Department of Finance and Administration (Australia)

• Massachusetts Department of Education (U.S.)

• Alberta Children’s Trust (Canada)

• South Tyneside Healthcare Trust (U.K.)

• Region Västra Götaland (Sweden)

• Direction Generale des Impots (France)

Page 22: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Indicative Customer Case Studies

Page 23: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Central Umbrella Body for Social Security Organizations - FRANCE

Information Needs:

• To restructure its IT architecture & simplify control

• To respond to new requirements

• To optimize management of business processes

Solutions: Cognos Reporting, Analysis, Scorecarding

Platforms: IBM AIX, Oracle

Users: 2.000 +

Benefits:

• Architecture that is more easily managed & more flexible

• Optimization of the organization’s services & performance

• Fewer demands in terms of development and maintenance

Page 24: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Central Umbrella Body for Social Security Organizations - FRANCE

‘Cognos Applications are characterized by ease of implementation and quick user acceptance.

These are two essential criteria for the success of our decision-support project and, therefore, for our goal of

extending analysis to new areas, including Performance Management and the Optimization of the service we

provide to our clients. ’

Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization

Page 25: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Information Needs:

• Real-time & trending information on key expense drivers-labor & supply

• More timely & flexible budgeting

• Elimination of spreadsheets

•Decreased manual intervention for data analysis

Solutions: Cognos Reporting & Analysis

Platforms: • AS400• SQL Server• Windows 2000• Financial data repository• GL, supply chain, billing patient information system

Users: 150

Page 26: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Benefits:

• Access to a comprehensive view of process & system information

• Flexible & real-time budgeting, spending projection, and trending

• Real-time labor expense reconciliation

• Elimination of duplicate payments and missed charges

• Daily cash balancing

• Streamlined reporting

Page 27: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

‘With the financial data repository and Cognos, staff can use real-time wage information based on actual clocked

hours against actual month and actual volume. Accrual is no longer necessary for analysis ’

Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital

Page 28: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Information Needs:

• More & more demands for statistical information from various government bodies, all demanding different data at different times

• Problems of tracking students throughout their careers: which course were dropped, which where taken up, and whether students missed exams for medical reasons

Solutions: Cognos Reporting & Analysis

Users: 200

Benefits:

• Administration, faculty instructors, and

clerical staff have Instant access to

information as required – processes that in many cases used to take days to complete

• Solution to Student registration mix-ups

• Exact postcode analysis & can target the catchment areas for future students

• Estate management

Page 29: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

‘We’ve definitely received return on our investment in Cognos Technology. The administration is run much more

efficiently now that staff can concentrate on their actual jobs’

Robert Roulston, Head of Administrative Support, Queens University Belfast

Page 30: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Information Needs:

• A common enterprise IT environment with a Web-based portal and an enterprise shared data environment

• Fast financial information for management, outside agencies, and troops

• Flexible reporting & analysis that can adapt quickly to changing requirements

Solutions: Cognos Reporting & Analysis

Platforms:

• Homegrown mainframe accounting system

• Oracle 9i

•Other proprietary & transactional systems

Users: 3.600 +

Page 31: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Benefits:

• A BI platform that touches all disparate data sources to provide a single version of the truth

• Information in minutes rather than days

• Reports and insight on areas never before possible

• Cost savings in processing power, lower resource requirements, and less reliance on paper

• Web-based system that delivers information across the globe

Page 32: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

‘The Marine Corps will always do what’s best for our people on the front lines.

Today, tomorrow, and into the future, we are taking Cognos with us into battle. ’

Jarret S. Kuhfahl, Financial Systems Developer, The US Marine Corps

Page 33: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

AMS Needs:

• Tight controls, optimized use of resources, data to support management decisions

• Transparent & flexible information system, with impressive results

Solutions: Cognos Reporting, Analysis, Scorecarding

Project: 500 data cubes, 4.000 potential web users

Benefits:

• Keeping a tight rein of performance

• The scorecarding solution combines labor market targets, processing objectives and customer objectives into a high level view

• Control of funding budget

• Optimization of the use of resources

• Monitor career paths

Page 34: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

‘Now that we have our data together in one place, we’re able to better serve our customers by helping them find

gainful employment ’

Herbet Bohm, Member of AMS Board

Page 35: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

‘The fact that we could deploy this solution across the Web from one central location sold it to us. The change

has been dramatic. Now we can analyze 3 years worth of data and start to identify trends. ’

Phil Freestone, Business Systems Analyst, London Fire & Emergency Planning Authority

Page 36: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

Atlanta Rolled Out Cognos Analysis S/W

$ 2.1 M-plus project for monitoring performance

of all departments

• Cognos 8 BI

• ~1.000 users

‘With Cognos we are able to look at things like the cost per acre to

maintain a park, the cost per work order for field-level operations and the average manpower & materials

costs to repair a traffic light or surface a mile of a city street. ’

Chuck Meadows, Chief of Budget & Fiscal Policy, City of Atlanta

Page 37: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Business Intelligence in the Public Sector – June 2008

References in Finance & Taxation Departments

Solutions: Cognos Business Intelligence

Solutions: Cognos Planning, BI, Scorecarding

1.500 cubes

20.000 users

Dutch Taxation Office

Solutions: Cognos Business Intelligence

3.000 users

Swedish Tax Office

Solutions: Cognos Business Intelligence

16.000 users, Central Government

Page 38: Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Thank You for your attention