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Den Bosch, 7 november 2017
Robotisering
feit of fictie?
16.15 - Robotics; feit of fictie? Remo Antonis Ricoh Nederland
16.45 - RPA in de praktijk Diederik Quant Kofax
17.15 - Kofax Kapow demonstratie Diederik Quant Kofax
17.45 - Afsluiting Jos Saris Flevum Executive
18.00 - Netwerkborrel
Agenda
Even voorstellen
Remo Antonis
Accountmanager Business Solutions
Financiële dienstverlening
Sinds vorig jaar werkzaam voor Ricoh Nederland
Technologische ontwikkeling
Vraag
Robotisering Automatisering
Met robotisering
wordt bedoeld dat een
toenemend aantal
taken, dat eerst door
mensen werd
uitgevoerd, door robots
wordt uitgevoerd.
Automatisering is het
vervangen van
menselijke arbeid door
machines of computers
en
computerprogramma's.
Vraag
Welke vormen van robotisering kent u?– Robotic Process Automation (RPA)
– Artificial Intelligence (AI)
– Machine Learning
– Invoice Processing
– Document Capture
Wat is het verschil tussen RPA en AI?
RPA vs AI
Robotics by KPMG
Evolutie van Robotics
Landschap van robotics oplossingen
Doctor Watson
RPA by PWC
Robotic Process Automation
Digitale
medewerkers
Mate van automatisering
Mogelijkheden voor
Robotic Process
Automation
Wanneer RPA?
Repeterend, handmatig werk
Systeemintegratie niet mogelijk– Technisch
– Kosten
Korte time-to-market
GDPR: de “forget” robot
RPA versus Capture
Ricoh en Kofax Kapow
Internationaal erkende RPA oplossing
Grote organisaties in Nederland gebruiken al Kapow
Ricoh en Kofax al bijna 20 jaar partners!– Ricoh Nederland heeft meer dan 200 klanten die Kofax gebruiken
– Kapow is onderdeel van de Kofax Total Agility suite
Kofax Kapow EnterpriseImprove your operations with a Server RPA Platform
Diederik Quant – Senior Sales Engineer
Kapow intelligent bots part of a broader Kofax solution offering
19
Mobile
Analytics
Robotics Transact digitally
eSignature
& signature
verification
Customer
communication
management
Automate processes
Case
management
Workflow &
process
automation
Capture information
Multichannel
capture
Extraction &
verification
Content
management
Search
Manage content
Insurance Financial
services
Government Healthcare Retail Manufacturing Business process
outsourcing
Education
Kofax Kapow - Intelligent robots for all business needs
Web Robots
Acquire and integrate
hard to reach external
web data
Data Robots
Accelerate consolidation
of applications
(migration) and
optimization of content
Process Robots
Integrate sources, &
automate information-
driven activities
One Product many practices
No coding design environment
At a fraction of time it takes integration projects
One Product many practices
No coding design environment
At a fraction of time it takes integration projects
Kofax Kapow RPA – Many use cases
Cross-Industry
Information &
Services Provider
Competitive intelligence and
price monitoring
Brand monitoring and fraud
protection
Data aggregation
Screening and risk
management services
Equity research
Compliance and risk
management
Web Robots
Cross-Industry
Logistics
Healthcare
Banking
Insurance
Finance and accounting
Sales operations
Reporting
On- off boarding
Patient eligibility
Physician credentialing
Customer service
Mortgage lending
Compliance reporting
Customer service
Claims processing
Compliance reporting
Customer service
Order scheduling and tracking
Invoicing and credit
collections
Researching loads
Manufacturing
Supply chain automation
Retail, Travel
Website A-B Testing
Website 401 Testing
(Batch) product updates
Financial Industry
Data quality
Batch data modification
Finance and accounting
Sales operations
Content Migration
Data validation
Cross-Industry
Banking
Process Robots (RPA) Data Robots
Kapow server based RPA
“Intelligent
Software Robots”
Agile development
No coding
Web services
and API’s
Excel
Digital PDF’s
Terminals
Databases
Data files
Web based
Systems
PDFPDFXML
Kapow server based RPA and Device Automation
Kofax Kapow Device Automation Kofax Kapow Server based RPA
“Intelligent
Software Robots”
Agile development
No coding
Kapow
agent
XML?
24
Competitive intelligence – Customer sentiment and pricing
Competition /
Open Sources /
Social Media
Analyses /
Update Portal
Own pricing
Product data
• Prices
• Sentiment
• Availability
Automated Process
• Exception Handling
• Downloading orders
• Customer interaction
• Tracking
• Updating portals
• Order management
• Audit trail
• Bidding
• Compliance management
• Quotes
• Collections
• Customer Services
• Invoice & billing management
• Customer On boarding
• HR Automation
Bu
sin
ess P
art
ne
rs
Replicate Human Behaviour
API Integration,
EDI, XML
Logistics – What Kapow can do for you
SPAR NORD – Optimizing processes
Challenges:
Time consuming and expensive manual processes: Conversion
of mortgages, Interest Purchase, Sales process, etc.
Manual tasks of about 30 min length per task, several times a
day
Results:
Kapow automated these manual processes.
Saving the equivalent of 50 people’s manual work.
More agile process
Better and faster service
Reduced cost
Spar Nord Bank A/S
(OMX: SPNO) is a bank
based in North Jutland,
Denmark.
Spar Nord Bank is now
saving the equivalent of
50 people’s manual work
27
ABN AMRO – Customer Due Diligence
The Challenge:
ABN AMRO must carry out extensive Customer Due Diligence (CDD) and Know-Your-Customer
(KYC) checks.
Previously, the bank relied on manual methods to complete these investigations.
ABN AMRO found that the cost and effort of ensuring compliance was fast becoming
unsustainable.
The Solution:
ABN AMRO used Kofax® Kapow™ to automate data-gathering processes linked to CDD and KYC
investigations.
Kapow robots will trawl the group’s internal systems and databases, as well as external sources, to
verify the customer’s identity and confirm that they are not linked to any illicit activity.
Results:
2 minutes to complete data-gathering work that previously took up to 25 minutes.
Cuts costs and reduces risk of regulatory non-compliance with fast, accurate customer checks.
Frees up highly skilled analysts for more strategic work: boosting employee satisfaction and
retention.
ABN AMRO Bank N.V. is
a Dutch bank with
headquarters in
Amsterdam.
Integrated Internet data feeds for the award-
winning 3G MMI in-dash navigation system
Business Drivers
Deliver real-time data feeds—entertainment,
restaurant, weather—to the dashboard of every new
Audi A8
Multiple data vendors needed to provide custom APIs,
but late deliveries jeopardized the launch
Solution and Results
Built 7 data feeds with Kapow in only one week
Allowed Audi to change vendors as needed,
eliminating risk and lowering cost
Audi: German Automobile Manufacturer
Audi has Built 7 data
feeds with Kapow in only
one week. This Allowed
Audi to change vendors
as needed, eliminating
risk and lowering cost
Hundreds of hours saved per month by
eliminating manual quoting and invoice
processing
Business Drivers
Key suppliers were not providing established B2B
interfaces for quoting and invoicing resulting in hundreds
of hours of manual work
Solution and Results
Expect to save 850+ hours per month of manual work
required to process quotes and invoices
Shortened the cycle time, assuring 100% data accuracy
and increasing customer and employee satisfaction
Arrow Electronics: Global Provider of Products & Solutions
29
Manufacturing