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© 2015 goldratt-toc Ltd www.goldratt-toc.com 1
How to use Resistance to Change
as a positive force for rapid lasting improvement
© 2015 goldratt-toc Ltd www.goldratt-toc.com 2
Turn Resistance to Change
© 2015 goldratt-toc Ltd www.goldratt-toc.com 3
into as a positive force for rapid lasting improvement
© 2015 goldratt-toc Ltd www.goldratt-toc.com 5
Step 1What is the problem
Changing of the guard Denmark CCroger4336's photostream
© 2015 goldratt-toc Ltd www.goldratt-toc.com 6
ChangeEvery improvement is a change…
NOT every change is Changing of the guard Denmark CCroger4336's photostreamimprovement
© 2015 goldratt-toc Ltd www.goldratt-toc.com 7
Commonly accepted statement
The BIGGER the
change
the greater the resistance
Lets check this assumption
© 2015 goldratt-toc Ltd www.goldratt-toc.com 8
You are offered 10 million euro
as a gift
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Will it change your life?
© 2015 goldratt-toc Ltd www.goldratt-toc.com 10
Will it be a change?
big
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Do you accept the offer?
You are offered 10 million euro as a gift…
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Its a very big change but most will accept readily.
You are offered 10 million euro as a gift…
© 2015 goldratt-toc Ltd www.goldratt-toc.com 13
What we see as an improvement is not necessarily what the other party sees as an improvement
© 2015 goldratt-toc Ltd www.goldratt-toc.com 14
People do not see the situation with your eyes
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SoHow can we improve our
ability to implement change
“improvement”
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Step 2Change your attitude to how your ideas are
received!
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When you walk into a room of people with a great idea – how is it received?
50 reasons not to change
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how is this reaction considered?
Typically,
positive or negative?
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People have good intuition
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Acceptresistance to change
is very positive
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People will have their own ideas on
what is the problem
© 2015 goldratt-toc Ltd www.goldratt-toc.com 24
People will have their own ideas on
what is the solution
© 2015 goldratt-toc Ltd www.goldratt-toc.com 25
Step 3Don’t present the idea, solution or
target until you agree on the PROBLEM
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Remember resistance to change is the most positive
force for improvement
© 2015 goldratt-toc Ltd www.goldratt-toc.com 27
Use RTC to create better faster longer lasting improvement
Resistance to Change RTC is a positive force for improvement
Step 4Use the TOC Thinking Processes to do this…
The Cloud and the PrT are a good start
http://www.poogi.eu/42M48247UP241920D/Webapps/toctpcollection.html
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6levels of resistance to
change
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We do not agree on the
problem
1
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The people in your team will already
have some ideas on what is the problem
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We do not agree on the direction of the solution
2
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The people in your team will already
have some ideas on what should change
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We do not agree on the details of the
solution
3
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obviously if there is no agreement on the direction
the details of the solution will be impossible to agree on
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reducing inventory is a very different direction to
introducing new products
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We see new potential negatives
caused by the solution
4
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if we reduce inventory we will take too long to
satisfy orders
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if we introduce new products we will lose
money because we will have to discount all the
existing products
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We see big obstacles that will block the
solution
5
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we will not be able to introduce 5s because we don’t have time to
train people
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we will not be able to introduce 5s because
we don’t have the racks needed to store things
properly
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We won’t be supported in the
implementation of the solution
6
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whenever we start a new initiative we get
more to do but no extra time money or resource
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whenever we start a new initiative we are still expected to do what we
do now as well
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When we instigate improvement we do not give each team member 10 million
euro!
© 2015 goldratt-toc Ltd www.goldratt-toc.com 56
To get a rapid lasting improvement
process you need to deal with all 6 levels
of resistance