20150805 rtc

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How to use Resistance to Change

as a positive force for rapid lasting improvement

http://www.goldratt-toc.com


Turn Resistance to Change



into as a positive force for rapid lasting improvement



In four steps



Step 1What is the problem

Changing of the guard Denmark CCroger4336's photostream


http://www.flickr.com/photos/24736216@N07/


ChangeEvery improvement is a change…

NOT every change is Changing of the guard Denmark CCroger4336's photostreamimprovement


http://www.flickr.com/photos/24736216@N07/


Commonly accepted statement

The BIGGER the

change

the greater the resistance

Lets check this assumption



You are offered 10 million euro

as a gift



Will it change your life?



Will it be a change?

big



Do you accept the offer?

You are offered 10 million euro as a gift…



Its a very big change but most will accept readily.

You are offered 10 million euro as a gift…



What we see as an improvement is not necessarily what the other party sees as an improvement



People do not see the situation with your eyes



SoHow can we improve our

ability to implement change

“improvement”



Step 2Change your attitude to how your ideas are

received!



When you walk into a room of people with a great idea – how is it received?

50 reasons not to change



how is this reaction considered?

Typically,

positive or negative?



Negative!



People are not stupid



People have good intuition



Acceptresistance to change

is very positive



People will have their own ideas on

what is the problem



People will have their own ideas on

what is the solution



Step 3Don’t present the idea, solution or

target until you agree on the PROBLEM



Remember resistance to change is the most positive

force for improvement



Use RTC to create better faster longer lasting improvement

Resistance to Change RTC is a positive force for improvement

Step 4Use the TOC Thinking Processes to do this…

The Cloud and the PrT are a good start

http://www.poogi.eu/42M48247UP241920D/Webapps/toctpcollection.html





6levels of resistance to

change



We do not agree on the

problem

1



The people in your team will already

have some ideas on what is the problem



poor management



too much inventory



lead time too long



wrong products



too many products



We do not agree on the direction of the solution

2



The people in your team will already

have some ideas on what should change



better management



reduce inventory



reduce lead time



new products



reduce no products



We do not agree on the details of the

solution

3



obviously if there is no agreement on the direction

the details of the solution will be impossible to agree on



reducing inventory is a very different direction to

introducing new products



We see new potential negatives

caused by the solution

4



if we reduce inventory we will take too long to

satisfy orders



if we introduce new products we will lose

money because we will have to discount all the

existing products



We see big obstacles that will block the

solution

5



we will not be able to introduce 5s because we don’t have time to

train people



we will not be able to introduce 5s because

we don’t have the racks needed to store things

properly



We won’t be supported in the

implementation of the solution

6



whenever we start a new initiative we get

more to do but no extra time money or resource



whenever we start a new initiative we are still expected to do what we

do now as well



When we instigate improvement we do not give each team member 10 million

euro!



To get a rapid lasting improvement

process you need to deal with all 6 levels

of resistance


Business

20150805 rtc