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How to Motivate Gen Y (80's/ 90's) Employees如何激励 80 、 90 后员工

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How would you describe Gen Y?你会如何形容 80 、 90 后一代？

You Cannot Motivate the Employee of the 21st Century Using the Same Methods as the Industrial Revolution

你不能使用工业革命时期的激励方式来激励 21 世纪的员工

The 5% of the population in China

of the UK

Your employees are a lot smarter than you think they are

It is estimated that

According to former USSecretary of EducationRichard Riley…

In the UK,98% of 12 year-olds want

“to do well at school”

And yet, only 38%

look forward to going to

school.

It is estimated that aweek’s worth of The Times…

For students starting a three-year university degree, this means that . . .

half of what they learn in their first year of study will be outdated by the end of their studies.

7 out of 10 teenagers have a

handheld games machine

9 out of 10 teenagers have a home computer, a mobile phone and a games console

84% of young people play computer games at least once a fortnight

72% of teachers never play computer games

......are you ready?

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“Doing the same thing over and over again and expecting different results.”

“ 重复做同样的事情却期望不同的结果”

Definition of Insanity愚痴的定义

Are People Motivated by Money Only?员工是否只会被金钱所激励？

If Not, What Else?如果不是，那还有什么能激励销售人员的呢？

What is Motivation? 什么是激励？ Motive + Action 动机 + 行动

Motive = (Chances of Success + Expected Payoff) - Amount of Effort

动机 = ( 成功概率 + 预期回报 ) - 所需精力

Engaged employees are “enthused” and “in gear.”敬业的员工“充满热情”并且“充满动力”

最大贡献率最大满意度

© BlessingWhite 2010

China has the largest % of disengaged workers 中国不敬业员工的比例最大

最大的满意度

The Honeymooners& Hamsters蜜月者

The Engaged敬业的人

The Almost Engaged比较敬业的人

The Crash & Burners透支着

不敬业的人

17%

23%

14%

29%

18%

China中国 最大的贡献率

China: Satisfaction Drivers中国：满意度驱动因素Driver驱动因素 Overall

Rank总体评分For the Engaged对于那些敬业的人

For the Dis-engaged对于那些不敬业的人

Career development opportunities and training事业发展机会以及培训

1 1 1

More opportunities to do what I do best更多的机会去做我最擅长的事情

2 3 2

More challenging work更多具有挑战性的工作

3 2 5

Driver 驱动因素 Overall Rank 总体评分

For the Engaged对于那些敬业的人

For the Dis-engaged对于那些不敬业的人

Regular, specific feedback about how I‘m doing对我所做事情的表现提出有规律的，具体的反馈

1 1 1

Development opportunities and training创造更多机会以及培训

2 3 2

Greater clarity about what the organization needs me to do - and why对公司 / 组织需要我做的事情以及为什么有一个更加明确的 / 清晰的阐述

3 2 3

China: Contribution Drivers中国：贡献率驱动因素

China: Factors influencing plans to stay:中国：影响留下的因素 What is the most important factor influencing your plans to stay with the organization? (Select only one.) 什么是影响你计划留在你现有公司 / 组织的最重要因素？

My work. I like the work that I do.我的工作。 我喜欢我现在做的工作。 30%

My career. I have significant development or advancement opportunities here.我的事业。 我在我现在的公司 / 组织能够获得很明显的发展机会以及前途 24%

My manager. I am committed to this person. 我的经理人。我忠实于我的经理人。 8%My organization‘s mission. I believe in what we do. 我公司 / 组织的使命。 我相信我们所做的事情。 6%

My colleagues. I have strong relationships on the job. 我的同事们。 我在工作中有很强的关系。 5%

My finances. I expect a desirable salary, bonus, or stock options. 我的财务状况。 我 5%

No desire for change. I am comfortable here. 没有想要改变的渴望。 我对我目前的情况感到很舒服。 8%

My job conditions. I have flexible hours, a good commute, etc. 我的工作条件。我的时间很灵活等等。 9%

The economy. I don‘t think there are other job opportunities for me out there.经济。我不觉得在我所在的职业领域存在着其他更好的工作机会。 4%

China: Factors influencing an impending departure中国：影响离职的因素

My career. I don‘t have opportunities to grow or advance here. 我的事业。我在现有的公司没有机会成长及获得进步 28%

My desire for change. I want to try something new. 我渴望改变。我想要尝试一些新的变化。 12%

My finances. I want to earn more money. 我的财务情况。 我想要赚更多的钱。 14%

My job conditions. I don‘t have the flexibility, commute, etc., that I need.我的工作条件。我的工作不具备我想要的灵活性。 7%

My manager. I don‘t like working for him or her. 我的经理人。 我不喜欢和他 / 她一起工作。 10%

My organization‘s mission. It conflicts with my personal values. 我公司 / 组织的使命与我的个人价值相冲突。 3%

My work. I don‘t like what I do or it doesn’t make the most of my talents. 我的工作。 我不喜欢我所做的事情或者现在的工作不能够充分发挥我的才能。 16%

The economy. I think better jobs in my field are available. 经济。 我觉得在我职业领域中存在着更好的工作。 9%

What is the most important factor influencing your thoughts about leaving the organization? 什么是影响你离开的最重要的因素？

Effective leadership excites people to exceptional performance

有效的领导力能激发人们达到出色的表现

Goffee & Jones

What's the biggest difference between a manager and a leader?

经理和领导最大的区别是什么？

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How do you measure Leadership Effectiveness?

您将如何衡量领导力的绩效？

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How Good Leaders can Add Value优秀领导者是如何增加价值的• Getting team members to go the extra

mile willingly 让队员自愿地作额外的付出（行千里而不劳者，行于无人之地也）• Inspire team members to generate more

creative solutions 启发队员，使他们能够更富有创意地解决问题• Motivating team members to take

initiative with the appropriate actions激励队员，使他们能够自主地采取合适的措施与行动

Leadership Foundations 领导基础

Non-hierarchical非阶层性

Contextual景况性

5.8

Relational关系性

6.1

Anyone you need to excite to deliver exceptional performance任何你需要激发已作出卓越变现的人

•Are followers restricted to your direct reports? 你的跟随者是否尽显你的下属？•Can your manager also be your follower? 你的上司是否能成为你的跟随者？•Can your followers be from other parts of the organization or even outside the organization? 不同部门的人或外界的人是否也能成为你的跟随者？

Follower?跟随者？

Followers Want Leaders to... ...跟随者需要领导……• Build a sense of Community 建立归属感、凝聚力• Be Authentic 互相真诚对待• Let them feel Significant 让对方感到重视• Excite them 激起对方的激情与兴趣

Goffee & Jones

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Sun Tzu's 5 Criteria for Leadership孙子兵法将者 5 律• Intelligence and Wisdom智• Trust and Respect信• Compassion仁• Courage勇• Discipline and Control严

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故合之以文，齐之以武，是谓必取To win, use reason to unite your

people, and use discipline to implement your strategies

Sun Tzu

卒未亲附而罚之则不服；不服则难用；卒已亲附而罚不行，则不可用All punishment and no camaderie will create dissent; All camaderie and no punishment will have poor

discipline

Do You Really Want to be a Leader? 你真的想当领导吗？

Why? 为什么？

行千里而不劳者，行于无人之地也If you can march 1,000 miles and

not feel tired, you will be undefeatable

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Action Planning 行动计划

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What Next?下一步该怎么做？• What should I do more of?我们哪方面应该多做一些？• What should I do less of? 我们哪方面应该少做一些？• What should I start doing?我们该开始做什么？• What should I stop doing?我们该停止什么？• What shall be my action steps now?我的行动计划将是什么？

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Q&A

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