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A tactic for developing engagement and goal-directed thinking in your team
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© Mike Rother & Bill Costantino TOYOTA KATA
..
Five Questions to
Activate Your Team
Bill Costantino Mike Rother
With: Gerd Aulinger Barb Bouché
Beth Carrington Håkan Forss
© Mike Rother & Bill Costantino TOYOTA KATA
Wehaveonlylimited/meineachworkdaytomakeimprovements,andyourcompe/torsarerightbehindyou.
Ifyou’regoingtoini/ateimprovementac/vity,ensurepeopleareworkingonthosethingstheyneedtoworkontoachieveimportantgoals.
THEIMPORTANCEOFGOAL‐DIRECTEDTHINKINGANDACTING
2
© Mike Rother & Bill Costantino TOYOTA KATA
Thisisalsoimportantbecauseifyouwantyourteamstobeengagedwhentheyworkonimprovementtheyshouldbeworkingonsomethingmeaningful…
…notonlyrandomwastesorproblemssomebodyspo@edonawastewalk.
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© Mike Rother & Bill Costantino TOYOTA KATA
LET'STAKEALOOKATWHAT'SGOINGONINALOTOFCOMPANIES
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© Mike Rother & Bill Costantino TOYOTA KATA
Weconductwastewalks…oHenwithpeoplenotinJmatelyfamiliarwiththeprocess
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© Mike Rother & Bill Costantino TOYOTA KATA
WequicklyidenJfyalistofrandomwastes
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“Wasteswecaneasilysee”• Lengthychangeovers• Walking• Toomanyoperators• Partshortages• Poorcelllayout• Poorpartspresenta/on• Operatorsnottrained• Machinedown/me• Nostandardizedwork• PoorHousekeeping• Inventory
© Mike Rother & Bill Costantino TOYOTA KATA
TheaHermath...WeinvestvaluableJmeandresourcestryingtoeliminatethesewastes
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CIManager
AreaManager
OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?
© Mike Rother & Bill Costantino TOYOTA KATA
Buttheymaynotbewhatweneedtofocusontomeetourgoals
8
CIManager
AreaManager
OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?
© Mike Rother & Bill Costantino TOYOTA KATA
Buttheymaynotbewhatweneedtofocusontomeetourgoals
9
CIManager
AreaManager
OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?
Well,wehaveafuture‐statemap…
© Mike Rother & Bill Costantino TOYOTA KATA
Buttheymaynotbewhatweneedtofocusontomeetourgoals
10
CIManager
AreaManager
OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?
Well,wehaveafuture‐statemap…
…andourcurrentfocushasbeenanewschedulingpa@ernforthisprocess.
© Mike Rother & Bill Costantino TOYOTA KATA
“Iseetoomuchwalking!” “Iseealackofvisualcontrols”
“Iseeadevia9oninStep4”
“Iseetoomuchrework”
“Let'simplementwhatIsawonabenchmarkingtrip”
“Weshoulddo8‐stepproblemsolvingonthat”
“Iseethisproblem.Let'sfixit.”
“Let'sasktheoperatorswhattheythink”“Ijustno9cedthisabnormality”
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BethCarrington
TheWasteWalkapproachisundisciplinedandarbitrary,basedonwhateveraperson’sperspec/vehappenstobeatthatmoment.
© Mike Rother & Bill Costantino TOYOTA KATA
“Iseetoomuchwalking!” “Iseealackofvisualcontrols”
“Iseeadevia9oninStep4”
“Iseetoomuchrework”
“Let'simplementwhatIsawonabenchmarkingtrip”
“Weshoulddo8‐stepproblemsolvingonthat”
“Iseethisproblem.Let'sfixit.”
“Let'sasktheoperatorswhattheythink”
12
BarbBouché
Iagree.Aswelookaroundeachofusisnaturallybiasedinwhatweseeandviewasimportant.
TheWasteWalkapproachisundisciplinedandarbitrary,basedonwhateveraperson’sperspec/vehappenstobeatthatmoment.
“Ijustno9cedthisabnormality”
© Mike Rother & Bill Costantino TOYOTA KATA13
We'reunlikelytobeatthecompe//onthisway.Iknowtroubleshoo/ngisnecessary(thingshappen!).BECAREFULthough,wastehuntsortroubleshoo/ngarenotanimprovementprocess.
© Mike Rother & Bill Costantino TOYOTA KATA14
Yeah,PDCAwithoutatargetcondi/onisliketryingtolearnfromrandomness!
We'reunlikelytobeatthecompe//onthisway.Iknowtroubleshoo/ngisnecessary(thingshappen!).BECAREFULthough,wastehuntsortroubleshoo/ngarenotanimprovementprocess.
© Mike Rother & Bill Costantino TOYOTA KATA15
TheImprovementKataisdifferent.ItinvolvesSystemaJcStrivingtowardadefinedTargetCondiJon.
HåkanForss
© Mike Rother & Bill Costantino TOYOTA KATA16
TheImprovementKataisdifferent.ItinvolvesSystemaJcStrivingtowardadefinedTargetCondiJon.
GerdAulinger
Notjustiden/fyingandaddressingindividualimprovementopportuni/es.Thedifferenceisdrama/c!
© Mike Rother & Bill Costantino TOYOTA KATA
What do we need to do?
TargetCondition
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What can we do?
Judgments
Opinions
Lists of countermeasures
Voting
Blame
No/cethedifferencethiscreatesforyourteam.
© Mike Rother & Bill Costantino TOYOTA KATA18
No/cethedifferencethiscreatesforyourteam.
Prac/cingthepa@ernoftheImprovementKatateachesateamhowtoconductasystema/candscien/ficimprovementprocess.
What do we need to do?
TargetCondition
What can we do?
Judgments
Opinions
Lists of countermeasures
Voting
Blame
© Mike Rother & Bill Costantino TOYOTA KATA19
© Mike Rother & Bill Costantino TOYOTA KATA20
HERE'SASTEPYOUCANTAKE
© Mike Rother & Bill Costantino TOYOTA KATA
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions Thetargetcondi/on
21
MOBILIZEYOURTEAMMORESYSTEMATICALLY
AsktheseFiveQues/onswheneveryourteammeets.
© Mike Rother & Bill Costantino TOYOTA KATA
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions Thetargetcondi/on
22
MOBILIZEYOURTEAMMORESYSTEMATICALLY
AsktheseFiveQues/onswheneveryourteammeets.
That'sakatatoprac2ce
© Mike Rother & Bill Costantino TOYOTA KATA
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions Thetargetcondi/on
23
Whoa,Baby!!
MOBILIZEYOURTEAMMORESYSTEMATICALLY
AsktheseFiveQues/onswheneveryourteammeets.
Whenaskedinthisordereverydaytheseques/onscreateforwardmo2on!
That'sakatatoprac2ce
© Mike Rother & Bill Costantino TOYOTA KATA24
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions
KeeptheFiveQues/onsinmind.
STARTTODAYAddstructureandfocus
© Mike Rother & Bill Costantino TOYOTA KATA25
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions
Hmm…I'llaskthe5QuesJons
KeeptheFiveQues/onsinmind. Tryitandsee.
STARTTODAYAddstructureandfocus
© Mike Rother & Bill Costantino TOYOTA KATA26
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions
Hmm…I'llaskthe5QuesJons Itmaychange
howyouandyourteamthink
KeeptheFiveQues/onsinmind. Tryitandsee.
STARTTODAYAddstructureandfocus
© Mike Rother & Bill Costantino TOYOTA KATA
OnthenextpageisatemplateofquesJoncards.Downloaditandprintitoncardstock.
TakeaquesJoncardalongwheneveryougotoameeJng,huddle,JermeeJngorgembawalk.
GothroughtheFiveQuesJons‐‐inorder‐‐duringthemeeJng,eitherasagrouportoyourself.
ThetemplateisalsodownloadableontheLeanEnterpriseIns/tuteImprovementKata&CoachingKatawebpage
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1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
Five Basic TK Questions
© Mike Rother & Bill Costantino TOYOTA KATA
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
5 Questions for Every Meeting
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
5 Questions for Every Meeting
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
5 Questions for Every Meeting
1. What are we trying to achieve?
2. Where are we now?
3. What obstacle is now in our way?
4. What!s our next step, andwhat do we expect?
5. When can we see what we!velearned from taking that step?
5 Questions for Every Meeting
28
© Mike Rother & Bill Costantino TOYOTA KATA29
DEVELOPNEWHABITS…
© Mike Rother & Bill Costantino TOYOTA KATA30
DEVELOPNEWHABITS…
“Togetwhatyou’veneverhad,youmustdowhatyou’veneverdone.”
~Authorunknown
…TOSEENEWRESULTS!
