Building a-world-class-emergency-response-center

Copyright © 2012 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates

Are you ready?

To handle emergencies?

FOR INTERNAL USE ONLY

The Acid Test严严严严峻的考峻的考峻的考峻的考验验验验

Call for help to DuPont ERT from TEMA (Tennessee Emergency Management Agency)TEMA（田纳西州紧急事务管理署）寻求杜邦应急响应团队的

帮助



Nothing wrong in the container?油罐车的车罐有问题吗？

…

Where did that come from?怎么发生的？



How to deal with it?如何处理？


Our Emergency Response Vision杜邦应急响应愿景杜邦应急响应愿景杜邦应急响应愿景杜邦应急响应愿景

In support of our corporate safety and business objectives, DuPont's worldwide manufacturing operations:

will provide timely and effective emergency response to off-site incidents involving materials we manufacture, use or transport

will assist with other off-site chemical emergencies where DuPont's knowledge and experience is needed to prevent personal injury and protect the environment

FOR INTERNAL USE ONLY6

Emergency Response “House” 应应应应急响急响急响急响应应应应的“房子”的“房子”的“房子”的“房子”

Building The House 如何构建如何构建如何构建如何构建应应应应急响急响急响急响应应应应“房子”“房子”“房子”“房子”

Some Pictures of our House 杜邦杜邦杜邦杜邦应应应应急响急响急响急响应应应应的“房子”的“房子”的“房子”的“房子”

We Live in the Same House 我我我我们们们们同住在一个世界同住在一个世界同住在一个世界同住在一个世界

Building Houses Together 让让让让我我我我们们们们一起构建一起构建一起构建一起构建应应应应急响急响急响急响应应应应的“房子”的“房子”的“房子”的“房子”

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Emergency Response House应应应应急响急响急响急响应应应应体系的构成元体系的构成元体系的构成元体系的构成元素素素素

领导团队领导团队领导团队领导团队

Leadership team

效果验证效果验证效果验证效果验证 Verification

学习和提升学习和提升学习和提升学习和提升 Learning & Development

文化融入文化融入文化融入文化融入 Culture Adoption工具和支持工具和支持工具和支持工具和支持

Tools &Support

执执执执行行行行层层层层面的面的面的面的

构成元素构成元素构成元素构成元素

Building Blocks

for Execution

Equipment设备设备设备设备

People人人人人员员员员

Organization组织组织组织组织

Facilities设设设设施施施施


Leadership team

监监监监督指督指督指督指导导导导委委委委员员员员会会会会

Steering Committee管理管理管理管理

Governance 领导团队领导团队领导团队领导团队

Leadership team


从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到：：：：

我我我我们们们们需要：需要：需要：需要：

管理层的支持

员工的参与

计划

培训和练习

专职领导

Need for management supportemployee involvementplanningtraining and practicedesignated leader


我我我我们们们们欠缺：欠缺：欠缺：欠缺：

对可能发生的情况的理解和预估

用以向员工发出警报的沟通方法

作为整体计划一环的监管要求

切断重要设备的流程

实际发生紧急情况时员工的应对意识

从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到从过往的应急相应指挥中心项目经验中我们认识到：：：：

Lack ofUnderstanding of possible scenarios method of communication to alert employees regulatory requirements being part of the planprocedures to shut down critical equipmentAwareness among employees on what actions when it actually happens







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Define Corporate Principles

for Managing

Crisis/Emergency

To align management team on principles involved in making decisions for managing emergencies/crisis

Baseline Assessment for

Emergency Preparedness

To understand organization’s readiness for management of incidents, emergencies and crises

Stakeholder Identification

& Analysis

To know whom to involve and how to communicate with them about potential issues

Step 1: 现现现现状和愿景状和愿景状和愿景状和愿景 Align Status Quo and Vision with Leadership


Emergency Response

Center Organizational

Design

Design framework, roles and responsibilities with inventory of capability and capacity needs for managing emergencies/crisis

Emergency Response

Standards/Processes

Identify scenarios through

structured processes

Process for specific

emergencies

Design specific detailed parts of the emergency response framework with a focus on addressing specific identified challenges and action items

Capability and Capacity

Planning

Use framework to develop an overall capability and capacity plan

Step 2: 组织结组织结组织结组织结构的提升构的提升构的提升构的提升 Organizational Development


Step 3: 构筑人员和设备的能力构筑人员和设备的能力构筑人员和设备的能力构筑人员和设备的能力 Building Equipment and People

Capacity

People Skills Augmentation

Enhance skills in managing emergency situations, through field application, based on identified needs

Facilities & Equipment

Improvement

Review and upgrade facilities and equipment for managing emergency situations through field application

based on identified needs


Emergency DrillsRefresher and readiness training for existing employees

Learning and

Development

Curriculum

Competence management to ensure the organization maintains full functionality and improvement while employees come and go

Step 4: 导导导导入入入入学学学学习习习习和提升的内容和提升的内容和提升的内容和提升的内容 Install Learning and Development System


Competency driven learning curriculum能力能力能力能力驱动驱动驱动驱动的的的的课课课课程程程程设计设计设计设计

STAGE 1 第一第一第一第一阶阶阶阶段段段段基本知基本知基本知基本知识识识识技能技能技能技能

► Recognition of standards and application in the field

► Awareness of concepts and techniques► Focus is on learning. Level of

experience gained in a classroom and/or experimental scenarios or as a trainee on-the-job. Expected to need help when performing this competency/KSA. Focus is on developing through experience.

STAGE 1Fundamentals基本知基本知基本知基本知识识识识技能技能技能技能

STAGE 2Competent完全合格完全合格完全合格完全合格胜胜胜胜任任任任

STAGE 3Expert/

Specialized成成成成为领为领为领为领域域域域专专专专家家家家

STAGE 2第一第一第一第一阶阶阶阶段段段段完全合格完全合格完全合格完全合格胜胜胜胜任任任任

► Practical application - Able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but can usually perform the competency/KSA independently. Focus is on applying and enhancing knowledge, skill or ability.

STAGE 3第一第一第一第一阶阶阶阶段段段段成成成成为领为领为领为领域域域域专专专专家家家家

► Applied theory - Perform the actions associated with this skill without assistance. Recognized within immediate organization as "a person to ask" when difficult questions arise regarding this competency/KSA. Focus is on broad organizational/professional issues.

COMPETENCY能力能力能力能力

PROFICIENCY LEVEL精通程度精通程度精通程度精通程度

TARGET GROUP目目目目标标标标人群人群人群人群

Front Line Workers一一一一线员线员线员线员工工工工

Supervisors andProfessionals主管与主管与主管与主管与专业专业专业专业

技技技技术术术术人人人人员员员员

Managers andLeaders经经经经理和理和理和理和领导领导领导领导

Initial individual

Assessment初始个人初始个人初始个人初始个人评评评评估估估估

Completionof courses完成完成完成完成课课课课程程程程

observedactivities观观观观察行察行察行察行为为为为

final individual

assessment期期期期终终终终个人个人个人个人评评评评估估估估

Certification证书证书证书证书

COMPETENCY

能力能力能力能力

Front Line

Workers

Supervisors and

Professionals

Managers and

Leaders

► Safety orientation series ► Emergency procedure► Personal Protective Equipment

BASIC初初初初级级级级

► Safety orientation ► First Party Auditing► Regulatory Compliance

Requirements

► Employee involvement► Healthcare Ergonomics:

working to your advantage► Slips, trips and falls prevention

► Safety Meetings► Incident Investigation (1&2)

► FELT Leadership► Safety Meetings and

communications workshop► Regulatory Compliance

Requirements

► Actions Employee Can Take► Take Two for Safety

ADVANCED高高高高级级级级

► Hazard recognition and Control► Managing distractions and

maintaining safety

► Safety Management Systems that work for Operations Leaders► STOP™ For Supervision

► Incident Investigation (3&4)► Job safety analysis► Ergonomics: solving the puzzle

► Management of Change including

organizational change► Management of Change –

Personnel► Ergonomics Leadership Overview

► Root Cause Failure Analysis/Incident

Investigation► Injury/illness recordkeeping► Ergonomics Facilitation ► Training

EXPERT专专专专家家家家级级级级

► Emergency Action Plan

► Contractors Safety Management

► Emergency Action Plan

► Media Training► Second Party Auditing


BASIC初初初初级级级级

ADVANCED

高高高高级级级级

EXPERT

专专专专家家家家级级级级


Example: Curriculum on Safety 安全安全安全安全课课课课程示例程示例程示例程示例

Train the Trainer: self-sustaining model for develo ping and mentoring expert trainers throughout organization内内内内训师训师训师训师培培培培训训训训: 可以在可以在可以在可以在组织组织组织组织内部建立可持内部建立可持内部建立可持内部建立可持续续续续的的的的专专专专家培家培家培家培训训训训力量力量力量力量

Departments

部门部门部门部门

Departments


Departments


Departments


Project Team: Develops Content and Rollout Plan

项目组项目组项目组项目组：：：：开发内容开发内容开发内容开发内容

及推广计划及推广计划及推广计划及推广计划

Project Team: Develops Content and Rollout Plan

项目组项目组项目组项目组：：：：开发内容开发内容开发内容开发内容

及推广计划及推广计划及推广计划及推广计划

Project Team: Develops Learning

Curriculum

项目组项目组项目组项目组: 开发培训开发培训开发培训开发培训

课程表课程表课程表课程表

Project Team: Develops Learning

Curriculum

项目组项目组项目组项目组: 开发培训开发培训开发培训开发培训

课程表课程表课程表课程表

Leadership & Project Team

领导层与项目组领导层与项目组领导层与项目组领导层与项目组

Leadership & Project Team

领导层与项目组领导层与项目组领导层与项目组领导层与项目组

Train trainers Organization

Strategy

内训组织战略内训组织战略内训组织战略内训组织战略

Learning & Development

Program Experts

学习与发展项目学习与发展项目学习与发展项目学习与发展项目

专家专家专家专家

Content / Subject Matter Experts

内容内容内容内容 / 专业领域的专业领域的专业领域的专业领域的

专家专家专家专家

DuPont Delivery Team

杜邦培训实施团队杜邦培训实施团队杜邦培训实施团队杜邦培训实施团队

Trainer 1

内训师内训师内训师内训师1

Department 1 Learners

部门部门部门部门1 学员学员学员学员

Trainer 2

内训师内训师内训师内训师 2


部门部门部门部门2学员学员学员学员

Trainer 3

内训师内训师内训师内训师 3


部门部门部门部门3学员学员学员学员

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Level 1: Incidental Training第一第一第一第一级级级级: 偶偶偶偶发发发发性培性培性培性培训训训训

Source of Ad-Hoc Job Support | Mentoring & Apprenticeship | Emerging Need for Professional Training | SME Focused

Level 2: Training & Development Excellence第二第二第二第二级级级级: 有有有有优优优优秀的培秀的培秀的培秀的培训训训训与与与与发发发发展机制展机制展机制展机制

Source of Designed Instruction | Evolving Governance & Operations Improving L&D Core Processes | Program Focused

Level 3: Talent & Performance Improvement第三第三第三第三级级级级: 人材与人材与人材与人材与绩绩绩绩效的真正提升效的真正提升效的真正提升效的真正提升

Source of Talent Development & Performance. Consulting | Integrated with HR/TM Improving Alignment | Process & Tech Focus

Level 4: Organizational Capability第四第四第四第四级级级级: 组织组织组织组织能力的壮大能力的壮大能力的壮大能力的壮大

Source of Business Performance Capability & Learning AgilityExecutive Driven | Cultural & Systemic Focus

Company Name: Bersin & AssociatesDate of Publication: 11/7/2012Author: David MallonTitle of the Source Publication: Bersin & Associates High-Impact Learning Organization Maturity Model®Research ID: 16032

MethodsExpertise LevelsLeadershipProblems to Be Solved

Use High-Impact Learning Organization® Maturity Mod el高效学高效学高效学高效学习习习习型型型型组织组织组织组织

®成熟度模型成熟度模型成熟度模型成熟度模型

Emergency Response Table Top 应急响应中心模型应急响应中心模型应急响应中心模型应急响应中心模型

Crisis Table-Top

Periodically re-evaluate potential new scenarios to add capability to deal with new, different emergencies


Core value centered Learning and Development leads to a highperforming, agile, highly reliable and fast learning organizationwith self-managing high performing teams以核心价值为中心的学习和发展

将促成灵活可靠和快速的学习型组织与自我管理的高绩效团队

Step 5:导导导导入核心价入核心价入核心价入核心价值观值观值观值观以最大限度地提高效能以最大限度地提高效能以最大限度地提高效能以最大限度地提高效能 Install Core Values to Maximize Performance


Mindsets strategic focuses have to evolve:� from more ”awareness based” to “social based”

� from “procedure-driven approach” to a “social influence approach”

� 从意从意从意从意识层识层识层识层面向社会面向社会面向社会面向社会层层层层面面面面转变转变转变转变

� 从程序向社会影响从程序向社会影响从程序向社会影响从程序向社会影响转变转变转变转变

Step 6:运用运用运用运用DnA杜邦安全管理整合方案建立行杜邦安全管理整合方案建立行杜邦安全管理整合方案建立行杜邦安全管理整合方案建立行为为为为安全文化安全文化安全文化安全文化

Obtain Behavioral Adaptation via DuPont Integrated (DnA) Approach


Preparing and Monitoring

Effectiveness

Install verification and

certification process

PreparationPreparation DiagnoseDiagnose CertificationCertification

A3Development

A3Development

Cascading Events

Cascading Events

KPI Agreement

KPI Agreement

Gap to World ClassGap to World Class Visual BoardsVisual Boards

Performance ManagementPerformance Management

CertificationStrategy

Define Criteria

Set Metrics

Set Standard

Visual Tracking

PerformanceDialogues

Action Plans

6-8 metrics

Goals/Limit/Over Time

Outside

Dashboards

Performance

Measure

Step 7:通通通通过结过结过结过结果果果果验证验证验证验证以确保以确保以确保以确保执执执执行的有效性行的有效性行的有效性行的有效性

Install Verification Process to drive implementatio n







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DuPont Integrated EmergencyResponse and Training Center杜邦整合的杜邦整合的杜邦整合的杜邦整合的应应应应急响急响急响急响应应应应和培和培和培和培训训训训中心中心中心中心


.Training Programs 培培培培训项训项训项训项目目目目

DuPont trains its Teams utilizing in house developed programs that havebeen certified by NFPA - PRO Board asmeeting the requirements of OSHA1910.120 (q) & NFPA 472 Chapter 6 as well as IFSAC / Oklahoma State University Fire Extension Programs.

Programs are designed to improve both knowledge and skills through practical, hands-on training with equipment and fittings that responders are likely touse / find at the scene.

Hazardous Materials TechnicianStreet Smart ChemistryIncident CommandTank Car SpecialistCargo Tank SpecialistInter- Modal SpecialistPesticides SpecialistDOT TrainingPersonal Protective EquipmentEnvironmental MonitoringWeapons of Mass Destruction

A Grab from the Curriculum应应应应急响急响急响急响应应应应培培培培训课训课训课训课程概程概程概程概览览览览


Team Leader Training应应应应急响急响急响急响应团队领导应团队领导应团队领导应团队领导者培者培者培者培训训训训

IER Team Leaders in addition to their training as a teammember must demonstrate:

» leadership qualities» knowledge of DuPont’s emergency and crisis

management plans and their implementation» ability to deal with the public sector and address

their concerns. » knowledge of Incident Command protocol


应急响应培训条件要求

Community Awareness and Emergency Response (CAER) Cars

Hands On Emergency Response Training Tank Trucks







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By 2050, Food production needs to increase by 70% to feed 9

billion people, while sustaining use of natural resources

By 2035, the world will consume 40% more energy than today 1,000,000 people per year lose

their lives to workplace injuries alone

ENERGY能源能源能源能源 PROTECTION安全防安全防安全防安全防护护护护

FOOD粮食粮食粮食粮食

The World needs

solutions to some really

BIG challenges…世界需要解决方案来世界需要解决方案来世界需要解决方案来世界需要解决方案来应对应对应对应对大挑大挑大挑大挑战战战战

Under business-as-usual, CO2emissions will more than double

until 2035

FEEDING THE WORLD REDUCING OUR DEPENDENCE

ON FOSSIL FUELS

KEEPING PEOPLE AND

THE ENVIRONMENT SAFE


But these challenges are too big for any 但是但是但是但是,挑挑挑挑战战战战如此之大如此之大如此之大如此之大,没有任何没有任何没有任何没有任何

one government一个政府一个政府一个政府一个政府

one company, or一个公司一个公司一个公司一个公司

one region of the world一个地区一个地区一个地区一个地区

to address.能能能能够够够够独自独自独自独自应对应对应对应对

FOR INTERNAL USE ONLY 34

Seeds, crop protection, food & nutrition products, and food packaging materials

Food

PV, fuel cell components, energy efficient Tyvek®

materials, lightweight composites for transportation, biofuels, and biomaterials

Protection

Kevlar ®, Nomex® and Tyvek® for worker protection, SentryGlas®, safety services, and environmental protection material solutions

Energy

Mega Trends Focus on the developing world

DuPont opened 4 newInnovation centers in 2011

Open innovation

Together, we can accomplish what no one can do alone

A clear corporate strategy is giving directions to our research and development teams to focus on what, where and how t o innovate

杜邦的杜邦的杜邦的杜邦的战战战战略是引略是引略是引略是引导导导导研研研研发团队专发团队专发团队专发团队专注于开放式注于开放式注于开放式注于开放式创创创创新新新新


35

ConceptEvaluation(Measure)

CustomerQualification(Verify)

PrototypeTesting (Design)

CandidateDevelopment(Analyze)

Launch &Validation(Realization)

UniversitiesStart-upsGovernment Contract ResearchDuPont BUs & Functions

CompaniesTechnology Licensing

Lead UsersToll ManufacturersSuppliers

Contracts JDAs / Alliances / Venture Investments

LicensingJoint Ventures

Marketing Partnerships

Today, DuPont focuses on open innovation, i.e. the use of inflows and outflows of knowledge to accelerate internal in novation, and expand the markets for external use of innovation… 如今，杜邦致力如今，杜邦致力如今，杜邦致力如今，杜邦致力

于开放式于开放式于开放式于开放式创创创创新，如通新，如通新，如通新，如通过过过过知知知知识对识对识对识对内内内内对对对对外的流外的流外的流外的流动动动动加速内部加速内部加速内部加速内部创创创创新、将新、将新、将新、将创创创创新技新技新技新技术术术术引引引引

入更广泛的入更广泛的入更广泛的入更广泛的领领领领域域域域

Ideation (Define)


Building strategies that build Sustainable Growth a nd achieve the benefit for all stakeholders构建可持构建可持构建可持构建可持续发续发续发续发展展展展战战战战略、略、略、略、实现实现实现实现相关利益者的利益相关利益者的利益相关利益者的利益相关利益者的利益

“We affirm to all our stakeholders, including our employees, customers, shareholders and the public, that we will conduct ourbusiness with respect and care for the environment, we will implement those strategies that build Sustainable Growth and achievethe benefit for all our stakeholders without compromising the ability of future generations to meet their needs”

DuPont Website on our Core Values







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应急响应体系的构成元素应急响应体系的构成元素应急响应体系的构成元素应急响应体系的构成元素

Emergency Response Building Blocks

监监监监督指督指督指督指导导导导委委委委员员员员会会会会

Steering Committee


Leadership team

管理管理管理管理

Governance

效果验证效果验证效果验证效果验证 Verification

学习和提升学习和提升学习和提升学习和提升 Learning & Development

文化融入文化融入文化融入文化融入 Culture Adoption工具和支持工具和支持工具和支持工具和支持

Tools &Support

执执执执行行行行层层层层面的面的面的面的

构成元素构成元素构成元素构成元素

Building Blocks

for Execution

Equipment设备设备设备设备

People人人人人员员员员

Organization组织组织组织组织

Facilities设设设设施施施施

杜邦可以提供的服杜邦可以提供的服杜邦可以提供的服杜邦可以提供的服务务务务

Where DuPont can support

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5

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FOR INTERNAL USE ONLY 39

Useful links and references 有用的有用的有用的有用的链链链链接和参考接和参考接和参考接和参考

� DuPont public site on innovation: http://www2.dupont.com/inclusive-innovations/en-us/gss/index.html

� SmartBlog on Leadership interview with Thomas Connelly, DuPont CIO: http://smartblogs.com/leadership/2010/10/29/smartbrief-qa-tom-connelly/

� Davide Vassallo in Environmental Leader on the link between innovation and sustainability: http://www.environmentalleader.com/2012/08/22/when-sustainability-becomes-a-challenge-opportunities-for-innovation-abound/

� Douglas Muzyka, Chief Science and Technology Officer, presentation on DuPont’s science-powered innovation: http://investors.dupont.com/phoenix.zhtml?p=irol-eventDetails&c=73320&eventID=4808816

� Overview of DuPont Sustainable Solutions: http://www2.dupont.com/sustainable-solutions/en-us/dss/sustainable-solutions.html

� Overview of DuPont Emergency Response: http://www.dupontert.com/


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Safety and Health

Environmental Stewardship

Highest Ethical Behavior

Respect for People

The Foundation of DuPont

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CORE VALUES