A presentation given Dr Keith

Horsted Telco-op Ltd at the BizGen

Conference and Expo Lincoln

Business Continuity is

more than just backing up

your computer!

Dr Keith Horsted

DBA, MSc, BA (Hons)

3

Definition

• Business Continuity is any effective

measure required to ensure the continued

operation of a product, service or business in

the event of a temporary or permanent

change of circumstances.

• ©Telco-op Ltd 2011

4

Agenda

•Business Risks

•How to identify your own business risks

•How to mitigate or eliminate those risks

5

Business Risks

•Physical

• Legal

•Operational

•Perception

6

Business Risks

•Physical

•Adverse weather conditions

• Fire, flood, theft

•Cutting power cables or telephone lines

•Super-gluing your locks to prevent entry

7

Business Risks

• Legal

•Health & Safety At Work Act

•Data Protection Act

•Working Time Directive

• Insurance

•Copyright

•Performing Rights Society registration

8

Business Risks

•Operational

• Information Communication Technology

•Commercial

• Financial

•Human Resource Management

9

Business Risks

• Perception is Reality!

• What employees think and say about you

–Uncaring

–Unethical, or worse!

• What customer and suppliers say about you

–Poor service, rude

–Late payers, difficult to work with

10

How to identify your own

business risks

•You or one of your staff is the most qualified person to bring down your business, potentially

• Think like your worst enemy and tell me (keep it to yourself in this instance) how you would stop your business from operating?

Keep it basic, not technical!

11

How to identify your own

business risks

• You wake up and want to get ready for work

• What could stop you?

You set of for work

• What could stop you?

You want to get into your office

• What could stop you?

You are about to start work

• What could stop you?

• You think your work is going well

• What could stop you?

•

What else could stop your business?

12

How to eliminate or mitigate

those risks

• Identify the risk

• Consider the effect of that risk on your business –(direct or indirect)

• Consider the possibility of the risk happening

• Consider the cost of any corrective action

• Consider the cost of doing nothing

Avoid paralysis by analysis!

Ask for help!

13

Telco-op Ltd

More than just

backing up your computer!

Thank You

BizMidlands.co.uk