CASE STUDY

SUMMARY OF THE CASE Food is the basic necessity

of life Most of the time we eat in

hotels We are familiar with the

services at restaurants The experience at the

restaurant may have been a pleasant one or sometimes unpleasant

Service cannot be seen or felt without experiencing it.

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There conventional process at the restaurant is time consuming

The consumers will be frustrated with the delay in serving the food

The process of taking the order, communicating the order to the chef and the chef in turn preparing the food and incase the necessary ingredients are not available in the kitchen he has to communicate it to the waiter who in turn communicates to the customer, and he has to place a new order.

INTRODUCTION

This case is related to the service industry.

In this case both the tangible and intangible variables are seen

With the help of MIS one can provide excellent services in a hotel industry

Meaning of MIS MIS has reduced the time

in serving the customers orders and has facilitated customer satisfaction

1. EVALUATE THE EXISTING SYSTEM. The existing system is

conventional in nature It a time consuming

process It leads to frustration on

the part of the customers and the service providers

Data base is not maintained

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Orders are taken manually The errors in manual order taking

are high The waiter may miss out on some

important detail There is no communication

between the waiters and the cook The existing system needs to be

changed

2. DISCUSS HOW INFORMATION TECHNOLOGY CAN SUPPORT THE ORGANIZATION Information technology can

support the organization in many ways

Successful developments of information technology call for a deep understanding of the structure and dynamics of the organizations

Data processing Transaction processing TQM (total quality

management)

3.WHAT ARE THE INPUT, OUTPUT AND STORAGE DEVICES YOU SUGGEST?

A computerized order placing system can be developed

input devicesWalky-talkyPoint of Sale Equipment:

Keyboards and touch screens

touch screen or a programmable keyboard helps you save time and money.

It doesn't matter which POS equipment you use, make sure you consider the environment where it will be used. Both keyboards and touch screens are available with varying levels of spill and dust-proofing.

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Output devicesPrinters Storage devices: memory , CPU

4. ASSUMING THAT YOU ARE A SYSTEM ANALYST EXPLAIN YOUR ROLE IN THIS CASE. The role of analyst

is to help the organizations to understand the challenges before them to make this transition and to ensure that the needs and expectations of the client are represented correctly in the final solution

To understand the current process

Find out loop holes Design an accurate

system Evaluate the new

system

EXAMPLE Coupon system Kitchen is visible Modern equipments

are used… 1.temperature

controller

CONCLUSION

An organization operates in an ever-increasing competitive, global environment. Operating in a global environment requires an organization to focus on the efficient execution of its processes, customer service, and speed to market. To accomplish these goals, the organization must exchange valuable information across different functions, levels, and business units. By making the system more formal, the organization can more efficiently exchange information among its functional areas, business units, suppliers, and customers.

As the transactions are taking place every day, the system stores all the data which can be used later on when the hotel is in need of some financial help from financial institutes or banks. As the inventory is always entered into the system, any frauds can be easily taken care of and if anything goes missing then it can be detected through the system.

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