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Conflict management
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Conflict Management
It's easy to get the players but Getting team to play together that's the hard part
“Casey Stengel”
Dillon "Casey" Stengel nicknamed "The Old Professor", was an American Major League Baseball outfielder and manager
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Conflict Management Mind Map
After this presentation we will be able to “or suppose”
Define and diagnose team conflict
Identify the outcomes of team conflict
Describe productive uses of conflict behavior
Explain constructive conflict resolution
Apply principled negotiation techniques
Describe the role of managed conflict
What is Conflict?
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
What is Conflict?A fight or battle
A controversy or quarrel
Opposition between interests or principles (a conflict of interest; conflicting opinions)
Discord of action, feeling, or effect (conflicting emotions)
Interference of one event or activity with another (a conflict in schedule)
A mental struggle arising from opposing demands or impulses
A collision
Causes of Conflict
Causes of Conflict
Different values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality
characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality
characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality
characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality
characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Status-seeking rather than team focus
Frustration caused by lack of resolution
Personality & characteristics
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Status-seeking rather than team focus
Frustration caused by lack of resolution
Personality & characteristics
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality & characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality & characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Causes of ConflictDifferent values, goals and methods
The tasking seems Impossible
Issues of group control
Communication
Problems
Functional loyalties
Personality & characteristics
Status-seeking rather than team focus
Frustration caused by lack of resolution
Symptoms of Conflict
Symptoms of Conflict
Members are impatient.
Ideas are attacked before they are Completely expressed.
Members take sides.
Comments are made with emotion.
Anger and dislike are expressed
Symptoms of Conflict
Members are impatient.
Ideas are attacked before they are Completely expressed.
Members take sides.
Comments are made with emotion.
Anger and dislike are expressed
Symptoms of Conflict
Members are impatient.
Ideas are attacked before they are Completely expressed.
Members take sides.
Comments are made with emotion.
Anger and dislike are expressed
Symptoms of Conflict
Members are impatient.
Ideas are attacked before they are Completely expressed.
Members take sides.
Comments are made with emotion.
Anger and dislike are expressed
Symptoms of Conflict
Members are impatient.
Ideas are attacked before they are Completely expressed.
Members take sides.
Comments are made with emotion.
Anger and dislike are expressed
Positive Outcomes of Conflict
Increases energy and creativity
Clarifies ideas
Increases understanding
Improves ground rules
Positive Outcomes of Conflict
Increases energy and creativity
Clarifies ideas
Increases understanding
Improves ground rules
Positive Outcomes of Conflict
Increases energy and creativity
Clarifies ideas
Increases understanding
Improves ground rules
Positive Outcomes of Conflict
Increases energy and creativity
Clarifies ideas
Increases understanding
Improves ground rules
Negative Outcomes of Conflict
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional working relationships
Impaired process improvement
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional working relationships
Impaired process improvement
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional working relationships
Impaired process improvement
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional working relationships
Impaired process improvement
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional* working relationships
Impaired process improvement
* Dysfunctional : incorrectly
Negative Outcomes of Conflict
Decreased productivity
Lack of communication
Negative emotions about teamwork
Poor decision making
Dysfunctional working relationships
Impaired* process improvement
*Impaired: hardly move
Conflict Identification
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team reaches decisions
Cooperative climate
Disagreement is a common problem
Commitment to team goals
High esprit de corps
Members listen
Productive
Disagreement on issues only
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Conflict Identification
Team is deadlocked
Competitive climate
Disagreement is win-lose
Commitment to individual goals
No esprit de corps
Members see own views
Unproductive
Personal attacks
Basic Types of Conflict
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Basic Types of Conflict
Within the individual
Between individuals
Between an individual and the team
Between factions
No esprit de corps
Members see own views
Personal attacks
Conflict Behavior
Conflict BehaviorConflict Behavior "Competing"
I win, you lose (competition—A)
- Assertive and uncooperative
- Pursue own concerns at others' expense
- Power oriented; trying to win
Conflict Behavior
Conflict Behavior "Avoiding = wait/See ”
- Unassertive and uncooperative
- Will not address the conflict
- Withdrawal
Conflict Behavior
Conflict Behavior “Accommodating* = Lose/Win "
I lose or give in (accommodate — B)
- Unassertive and cooperative
- Opposite of competing
- Sacrifice own viewpoint in order to satisfy that of another
* Accommodating : helpful in bringing about a harmonious adaptation (استيعابي)
Conflict Behavior
Conflict Behavior "Compromising = Lose/win"
We both get something (compromise — C)
- The median between assertiveness
- And cooperativeness
- Finds a mutually acceptable solution
- That will partially satisfy all parties
Conflict BehaviorConflict Behavior "Collaborating=win/win”
We both “win”(collaborate—D)
- Assertive and cooperative
- Opposite of avoiding
- An attempt to find a solution by Consensus
Conflict Assessment
How does each team member define the issue?
How do the parties pursue their objectives?
Is each individual aware of the effect of his or her behavior on the other?
Without intervention, what will happen to the team's performance?
What is the win-win outcome?
Constructive Conflict Resolution Principles
Constructive Conflict Resolution Principles
- Rationality
- Understanding
- Communication
- Reliability
- Noncoercive influence
- Acceptance
- Goodwill
The Contract Negotiator’s Competencies Model
The Contract Negotiator’s Competencies Model
Contract negotiations “Essential Elements”
Final Pointers
- Maintain an open atmosphere
- Keep conflict resolution inside the team
- Examine past conflict behaviors
- Consider the consequences
Conclusion
Define and diagnose team conflict
Identify the outcomes of team conflict
Describe productive uses of conflict behavior
Explain constructive conflict resolution
Apply principled negotiation techniques
Describe the role of managed conflict
