Extending the partnership to the cloud

Extending the partnership to the cloud

BMC Exchange UK 2013

Steve Wanklin

2 Copyright © Capgemini 2013. All Rights Reserved

Presentation Title | Date

Capgemini Delivering simply business cloud...



Market What we see

Disruption Forces

2011 2015

41

Cloud Services

150

63%

18%

19%

65%

28%

8%

40%

54%

11%

39%

CAGR

‘15/’11

Public cloud SI Service provider cloud Client on-premise cloud

Source: Forrester, Everest

SI Service provider cloud

„11

%Total

CAGR

„15/‟11

41% 49%

36% 51%

18% 69%

4% 32%

18% 54%

Dynamic

applications

services

Dynamic

BPO services

Dynamic

infrastructure

services

Total =

$7.5bn

Cloud-based

integration

Buyer preferences are moving to

on-demand, pay-per-use & “as a

Service” models

Market

Development of disruptive

industrialized low-unit cost

business models

Industry

Undifferentiated traditional OS

services are increasingly

commoditized

Services



Trends & Challenges Funding IT Innovation & Transformation

• Procurement is moving out of the IT department

• CFO and CMO agenda gaining greater influence in IT spending

• Outsourcing being replaced by service procurement

• Capital procurement changing to operating expenditure

• Deal sizes and procurement terms are shortening

“By 2017 the CMO Will Spend More on IT

Than the CIO” – Gartner



Business engagement with IT

New

Services

Existing

Services

Service Marketplace

Business Infrastructure

Marketplace

Private

Cloud

Partner

Cloud Legacy

Public

Cloud

ICS Platform, ISV

Platforms. Vertical

Industry Platforms

Microsoft

Salesforce.c

om

Amazon

Rackspace Hosting

Cloud Service

Orchestration

ISV

Services

Customer

Adoption

Services

Service

Dash Board

Business Process

Dash Board



Building the Strategic Path Aligning with and supporting our customers change

Gen Next :Cloud Sourcing

Service Aggregation and Orchestration

Business IT Enablement

Agile Sourcing

Tower

Management

Legacy

Towers

Encapsulated Services

SaaS BPaaS

IaaS PaaS

Service Store Catalogue

Service Aggregation

Service

Configuration

Management

Business Process

Orchestration

Gen 1 : Simple IT

System Management

Business Interface

In-house IT Management

Server / Storage

Applications

Networks

Su

pp

ort

Gen 3 :Tower Sourcing

Tower-Based Service Integration

Business Interface

Service Level & Performance Management

Multi-Supplier Coordination

Tower Integration

Tower

Management

Tower

Management

Tower

Management

Apps

Tower

Infra

Tower 1

Network &

Comms

Tower

Gen 2 : Full Outsourcing

Service Management

Business Interface

Supplier Management

Server / Storage

Applications

Networks

Su

pp

ort

Service Management



Transforming to the premier service orchestrator

Delivering your business goals

Service Management

Service Integration

Service Aggregation

Service Orchestration

Capgemini acts as a single

interface between the client

and its multiple contracted

service suppliers to ensure

that they function effectively

together to provide a

coherent set of services that

deliver agreed and

measurable business

outcomes.

A service brokerage model,

that facilitates the

commercials, solutions and

services for one or many

customers in one or many

vertical markets in an on-

demand model.

Delivers IT service

transformation. We support

a client‟s service delivery

from strategy and design

through to ITSM on-boarding

and operations, enabling

cost reduction and driving

higher service levels for the

client.

Enabling a client‟s IT

organization to aggregate the

changing and complex mix of

IT services, service providers

and technology suppliers.

Allows a client to focus on

meeting changing demands of

the business with reduced

risks and costs, improved

speed of delivery, and

increased flexibility



Streamline the Legacy: an enhanced ‘Business as Usual

• „Aggressive‟ convergence to strategic and preferred partner-based solutions

• Align with goals of reducing mature (legacy) services and migrate to services

which will support greater competitiveness and underpin foundation

• Transform landscape and services to drive out cost inefficiencies.

• Productivity improvements through adoption of common systems, tools,

processes

• Focus on delivery organisation without impact on operations. New services to

be based on the agreed eco-system of strategic partners.

• Embrace self service, leverage workflow and advanced provisioning

capabilities across all layers of development, operational „run-time‟ and

delivery estate

• Move from Automation to continuous Innovation!

Standardise

Industralise

Automate



Standardise; Industrialise and Automate

EMC

HP

BMC

Q3‟11 Q1‟12 Q2‟12 2013 2014 2015 2016

Benefits

Realis

ation

• Standardized storage and data protection

Standardized x86 server architecture across Data Centres

• Migrate 200+ clients to new ITSMaaS solution

• Converged Computing platform

• Data Centre Consolidation strategy

• Global Delivery Network

CMU



Establish Basis for Future Old alliances not always the best

Virtualization Alliances

Thin Clients

Management / Security

Servers / Storage /

Network / equipment

Tools

Applications

De

pth

of

Pa

rtn

ers

hip

Strategic

Strategic

Interactional (examples)



440+ accounts were using the legacy toolsets

12 physical instances

Diversity of service desks (global, regional, country & customer specific)

Capgemini‟s biggest accounts are transitioning

Large volumes transacting through the combined systems

o Incidents logged each month

o Changes raised each month

o Configuration items

o Knowledge Management articles

ITSM in Infrastructure Services Before transformation



Capgemini Cloud Hosting BMC Remedy OnDemand

Infrastructure Services has committed to transform our business into a truly global

entity focused on reducing Total Cost of Ownership (TCO) and delivery excellence in

the area of tools, systems and services by end of 2014.

Partnering with BMC to deliver :

RoD hosting services globally from UK and NA

BMC transformation services into our global

OneITSM program

Delivering transformation programs jointly to our

mutual clients



Building on the capability of RoD - “OneITSM”

The “OneITSM Program” will run Jan 2013 - Dec 2014 to:

Global standards for all ITSM services, contracts & SLA‟s, processes and Remedy On Demand (RoD)

Manage the realization of business benefits: expand to indicate going to a Cloud based software as a Service model – ITSMaaS

Manage business readiness

Implement standard processes and SLA‟s

Deliver user training for RoD

Realise 200+ client transitions from as-is to RoD

Technical transitions by BMC; business change by Capgemini

Build Secure on premise solution for regulated clients

Setup a Migration Factory in India

Industrialisation of the account Transition process



ITSMaaS After transformation

Offered „as a service‟

Predefined data standards

Configuration in Multi-tenant option

High availability, resilient and redundant

Simple and transparent billing

Minimized cost

End to end improvement of IT support to

end users



Our clients recognise the value that we bring

“It is vital that our world-class products, services and people are

supported by equally world-class IT and that is what our new strategy is

designed to achieve. Capgemini as service integrator will be at the

centre of this strategy and we look forward to working in close

collaboration with them in the years ahead.”

Simon Ricketts, CIO, Rolls-Royce (Global)

“Capgemini has demonstrated a great skill to integrate

services in the first phase of the DCS project. The team

clearly understands our challenges as we continue to

implement the new governance model.”

Karen Robinson, DIR executive director, State of Texas

(North America)

“The reason we chose BMC, is that we felt BMC offered us a suite

that was more integrated out of the box than any other solution on the

market.”

Paulette Scheffer, Sr. Director of Infrastructure and

Service Management, Adobe

“Remedy OnDemand was the ideal fit. It allowed us to make a clean start with

our processes and it offered us a significant savings in terms of licensing,

infrastructure costs and staff time required for managing internal systems.”

Mark Harrison, Sr. Strategic Services Officer, Leeds City Council

www.capgemini.com

The information contained in this presentation is proprietary.

© 2013 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

About Capgemini

With more than 125,000 people in 44 countries, Capgemini is one

of the world's foremost providers of consulting, technology and

outsourcing services. The Group reported 2012 global revenues

of EUR 10.3 billion.

Together with its clients, Capgemini creates and delivers

business and technology solutions that fit their needs and drive

the results they want. A deeply multicultural organization,

Capgemini has developed its own way of working, the

Collaborative Business ExperienceTM, and draws on Rightshore ®,

its worldwide delivery model.

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