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1 | Copyright © 2016 HCL Corporation | www.hcl.com
AUTONOMICS ASSISTED, HUMAN LED BUSINESSThe impact of A.I. on Work – An IT Perspective
Kalyan Kumar: EVP and CTO, HCL Technologies
@KKLIVE
2 | Copyright © 2016 HCL Corporation | www.hcl.com
Who we are.
$7B 120K Employees Outcome Oriented
3 | Copyright © 2016 HCL Corporation | www.hcl.com
Machines are “encroaching” on Human domains.
4 | Copyright © 2016 HCL Corporation | www.hcl.com
Is this the beginning of the end?
5 | Copyright © 2016 HCL Corporation | www.hcl.com
IS AI = IRONMAN or SKYNET
vs.
6 | Copyright © 2016 HCL Corporation | www.hcl.com
This is an opportunity to reimagine our relationship with machines…
VS.
7 | Copyright © 2016 HCL Corporation | www.hcl.com
..by making the Human Vs. Machines conversation about Humans.
Human Empowermentvs.
Human Replacement
Custodians of Experiencevs.
Executors of Process
Human-Machine:Mutual Augmentation
8 | Copyright © 2016 HCL Corporation | www.hcl.com
Human-Machine Augmentation
Machine-only Automated Tasks
Machines Augmentedby Humans
Humans Augmented by Machines
Human-centric Tasks
Machine Zone Human Zone
Low-level tasks
Higher Order Tasks
9 | Copyright © 2016 HCL Corporation | www.hcl.com
Human-Machine Augmentation at HCL
SENSE& ACT
PREVENT& HEAL
ENGAGE &COLLABORATE
IDEATE &CREATE
VISUALIZE& INSIGHT
ORCHESTRATE &CHOREOGRAPH
10 | Copyright © 2016 HCL Corporation | www.hcl.com
Automation is an important tool in the IT ToolboxBut IT Automation needs to evolve to meet challenges of the Multi Modal Enterprise IT
LEAN
SIMPLE
AGILE
AUTONOMICS: Use the power of ArtificialIntelligence and Predictive Analytics to Simplify IT through self-healing, self-service,
proactive support Eliminate Waste “Up-place” workforce to handle high level tasks Enable “Elastic IT”
ORCHESTRATION: Use the power of ServiceIntegration and DevOps to enable Programmable Infrastructure Rapid Application Releases Catalog-based Services Agile and Experience-oriented Business
AUTOMATIONAutomating repetitive tasks to Reduce waste Reduce workforce point improvements in efficiency
EVOLU
TION
OF IA
11 | Copyright © 2016 HCL Corporation | www.hcl.com
DRYiCE enables the world’s best automation technology to be consumable as XaaS
12 | Copyright © 2016 HCL Corporation | www.hcl.com
HCL’s Pragmatic IA approach involves identification of “Zones of Impact”
Systems Maturity Roadmap
Automation Maturity Roadmap
Legacy Apps
Modern / Web Apps
Digital / Next Gen Apps
ACTIVE
Event Automation, Basic Runbook Automation, Expert Assist Systems, Virtualization Management, ITPA, Self-Service Systems, Analytics, Self Healing Systems, Machine Learning & A.I. driven RPA, Advanced Capacity Management, Issue Prevention
PROACTIVE DYNAMIC & PREDICTIVE
ASSISTEDAUTOMATION
25% RU reduction Reduced TCO
SELF SERVICE
35-40% RU reduction Reduced MTTR Improved User
Experience Reduced TCO
SELF HEALING &PREVENTIVE
>45% RU reduction Simplified IT Operations with
Y-o-Y decrease in TCO Reduction in IT Incidents
Zone A
Zone B
Zone C
13 | Copyright © 2016 HCL Corporation | www.hcl.com
How is Automation reimagining a services organization?
1,500+ Employees cross-trained in exponential technologies
100% Growth in Profitability / Employee
98% of our customers stay back with us
$7 BILLION ENTERPRISE | 110,000 IDEAPRENEURS | 31 COUNTRIES