Everyone has to agree on What They Want Everyone has to agree on Cause & Effect
Our competitors We get brilliant get average results results from average from brilliant people people managing working around broken brilliant processes processes. Fujio Cho Chairman, Toyota Motors
1. Knowledge of the Work 2. Knowledge of Responsibilities 3. Skill in Instructing 4. Skill in Improving Methods 5. Skill in Leading must be able to work with people http://www.artoflean.com/documents/methods.htm
Hard Skill Soft Skill Whole New Mind
Hard Skill : Soft Skill : Hard Skill -> Soft Skill Burn Out ! PM = PM PM Project ? !
B-1B Lancer 10 km , $2
A-10 Warthog , 300m
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Behind the closed doors: Secrets of Great Management 3 4 , 4 5 1 1 1 1 1 1 12 16 19 24
Delete : Get rid of it (or archive it) Delegate Get someone else to deal with it Respond If it takes just a few minutes, do it right now Defer Put it on a TODO list, archive it, and deal with it later Do Handle whatever the email actually needs you to do