Partnership with Synergy

PARTNERSHIP WITH SYNERGY

Maria Cris(na (Beng) Coronel President, POINTWEST TECHNOLOGIES Director, PSIA

POINTWEST TECHNOLOGIES The Company that your speaker represents

•  The largest 100% Filipino-‐owned IT/BPO services company

•  With over 700 resources

•  SupporEng companies in Fortune’s List of World’s Most Admired Companies

•  Most Progressive Homegrown IT Service Company (2008 e-‐Services Awards)

•  Best Mid-‐Sized Locally Owned BPO Company of the Year (2008 InternaEonal ICT Awards)

POINTWEST TECHNOLOGIES The Company that your speaker represents

•  2 Delivery Centers in Metro Manila

•  ISO27001-‐cerEfied (InformaEon Security Management System)

•  CMM-‐I Level 3 raEng

•  MicrosoR, Java, Mainframe Legacy, Mobile Apps Dev, TesEng

•  TransportaEon (Airline/Trucking), Banking/Insurance, UEliEes, Retail, Healthcare

The NZ GAS INDUSTRY Case Study

•  REGIME PRIOR TO OCT 2004 – Main gas pipeline

•  owned by MDL (Maui Dev Ltd) available only to the Crown

•  Moved gas from a single producEon field (Maui)

– Vector transmission pipeline system

•  Available to all gas shippers

Industry History


•  New Era for the NZ Gas Industry : Year 2004 –  OPEN ACCESS GAS TRANSPORTATION for both 313 km Maui pipeline from Maui producEon staEon and 2200 km Vector transmission pipeline system

– Maui pipeline will also carry non-‐Maui gas


•  REQUIREMENT: –  Single plaVorm to operate open access arrangements with Vector acEng as technical operator and system operator

–  Vector engaged CGNZ (Cap Gemini)

•  Develop access regime framework

•  SupporEng informaEon systems

BIRTH of OATIS

•  OATIS (Open Access Transmission Informa(on System): the pipeline opera(on system –  facilitates third party access to the Maui Pipeline. –  balances pipeline receipt and delivery nominaEons, –  processes pipeline metering informaEon –  performs other essenEal pipeline operaEons tasks.

•  Scope: – Maui OATIS –  Vector OATIS –  Vector CriEcal ConEngency Operator

•  While waiting for OATIS to be rolled out : SPREADSHEETS

The Applica(on Support

FEB 2007

CHALLENGES

•  SYSTEM COMPLEXITY –  Over 800,000 lines of soRware codes –  140 screens –  39 interfaces –  25 to 30 batch processes –  4000 pages of design documents

•  PROJECT COMPLEXITY –  Staggered delivery of modules –  Over 100 BUILDS

CHALLENGES

•  DELAYS in OATIS development •  RESOURCE Constraints

–  DomesEc ICT company developing applicaEon

–  Vector to do UAT (User Acceptance TesEng)

•  BUDGET Overruns

Risk Management

•  11000 Test Cases on SIT –  35000 man-‐hrs –  Uncovered over 5000 defects in over 100 BUILDS

•  1200 Test Scenarios on UAT –  5000 man-‐hrs –  Uncovered over 600 defects over 3 CYCLES of tesEng

Vector engaged POINTWEST to handle TESTING •  SIT (System IntegraEon TesEng)

•  UAT (User IntegraEon TesEng) •  ONSITE / OFFSHORE TEAM (22 Members)

•  Start date: SEP 2005 – FEB 2007

Project Organiza(on

Business Analysts

Pointwest

Users / Specialists

Technical Support

Development

Client

POST OATIS ROLLOUT

•  Vector engaged POINTWEST to perform PRODUCTION SUPPORT TESTING aRer iniEal OATIS deployment

•  Team of 3 Pointwest Resources based in Manila

•  4 to 5 major MAINTENANCE releases per year

•  Helpdesk Support to producEon users

Produc(on Support Tes(ng

•  17 Major releases (over 3 years) •  15 Minor releases (over 3 years)

•  Helpdesk (Testing Support)

•  User training

•  Testing for Server Virtualisation

•  Testing for Environment Upgrades

•  Testing for System Performance Upgrades, with focus on functional testing

Feedback from the CLIENT (liRed from Oil & Gas Australia, October 2006)

Michael Cummings, Vector’s Divisional CEO, Gas Mr. Cummings warmly acknowledged the team that has worked so hard to get OATIS on board:

‘Working with our IT partners, HP and Pointwest, we have delivered an innovaEve soluEon that has cost significantly less than similar projects in other internaEonal regimes. We have m a n a g e d t o d e l i v e r a n impressive system that should m e e t a n d e x c e e d t h e expectaEons of the users.’

Due to the complexity and industry criEcal nature of the app l i caEon, tesEng was crucial. Vector sought the s e r v i c e s o f P o i n tw e s t Technologies from Manila, a partner it has successfully used in the past.

STRATEGIC PARTNERSHIP

With End-‐CLIENTS

•  Accelerate their IT iniEaEves through RESOURCE AUGMENTATION –  TEAM composed of members at CLIENT SITE and PARTNER’S SITE (in MANILA)

–  Allow Partner team to manage work queue and resource assignment

With NZ ICT COMPANIES

•  Assign TESTING requirements of its applicaEon/soRware products

–  FASTER and LESS COSTLY delivery to clients

•  Assign marke(ng, customiza(on/localiza(on, and implementa(on support

–  EXPAND GLOBAL REACH of NZ ICT Companies’ soRware PRODUCTS

tēnā koe Thank You

salamat

Your PARTNER and BRIDGE to the GLOBAL MARKET