Agenda

• Introduction to Global Bilgi

• Right Tools for

• People

• Customers

AWARDS

ContactCenterWorld.com “Top Ranking Performers Awards”

2014 EMEA’s “Best Outsourced Customer Service ” 2013 EMEA’s “Best Outsourcing Partnership” 2012 World’s “Best Outsourcing Partnership”

2011 World’s “Best Contact Center” 2011 World’s “Best Incentive Scheme”

2010 World’s “Best Outbound Campaign”

European Business Awards

2011 “Employer of the Year”

European Call Center & Customer Services Awards

2014 Best Large Contact Centre & Customer Service Centre Excellence Award

2013 Europe’s Highly Commended “Best Customer Service”

2011 Europe’s Highly Commended “Best Contact Center”

American Society for

Training and Development

2013 “ASTD Excellence in Practice Award” 2010 “ASTD Best Award”

Right Tools for

• People

• Customers