Steven Lambert - COO, MCS

Integrated Software and Advisory for Real Estate, Facility & Workplace Managementwww.MCSsolutions.com

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The Digital WorkplaceWhat it means for you

FMP, CAMBRIDGE OCTOBER 2016


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Your speaker today

Steven LambertCOO MCS

Provider of CAFM and Smart Building technology across Real Estate, Workplace and FM

Frequent speaker in Real Estate and FM :

Facilities Show, UK

European FM conference, Italy

MIPIM, France

Inserv FM, Germany

Digit Immo, Switzerland


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Belgium

France DACH

Nordics

UK

USA

South Africa

India

Norway

BalkansMCS Hub

Partner ME

Integrated solutions for Real Estate, Workplace and Facility Management

MCS

myMCS software- Integrated - Modular- Configurable

25+ years experience 1 mio+ users 90+ countries Worldwide partners

Advisory services- Domain experts - Independent advice


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MCS references

‘MCS is one of the few technology providers focused on enabling the user experience in the digital workplace, by addressing real life use cases rather than pushing technologies.’ Carol Rozwell, VP Distinguished Analyst in Digital Workplace, Gartner


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REAL ESTATE

Property management; Lease contract administration; Cost allocation

WORKPLACESmart working; Activity-based space allocation;

Activity measurement; Projects

ENERGY MAINTENANCE

Maintenance planning and operations; Inspections and condition assessment

MEETINGS & RESERVATIONS

Reservations made easy; Meeting room services; Reception and visitor handling

BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS

Sensors; Internet of Things

FACILITY MANAGEMENT

Helpdesk and work orders; Quality monitoring; FM operations; IFM and sourcing

Building performance reporting; KPI tracking; Big data analytics

Sustainability; Metering to benchmark and optimize building energy

performance; Waste reduction

myMCS solutions


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REAL ESTATE

Property management; Lease contract administration; Cost allocation

WORKPLACESmart working; Activity-based space allocation;

Activity measurement; Projects

ENERGY MAINTENANCE

Maintenance planning and operations; Inspections and condition assessment

MEETINGS & RESERVATIONS

Reservations made easy; Meeting room services; Reception and visitor handling

BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS

Sensors; Internet of Things

FACILITY MANAGEMENT

Helpdesk and work orders; Quality monitoring; FM operations; IFM and sourcing

Building performance reporting; KPI tracking; Big data analytics

Sustainability; Metering to benchmark and optimize building energy

performance; Waste reduction

myMCS solutions


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The importance of choice

Death of the office phone

Kill meetings before they kill you

Get out of PPT jail

The changing workplace


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Catering to different worker personas

Personas vary in :

Mobility (indoor, offsite)

Maverick vs process

Technology adoption

Content or Social


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As Workplace Manager, you transition from managing a building to enabling the user experience

Workplace performance

Collaboration

Avoid wasteCosts

ProductivityOccupancy

Well being


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• Affordable• Easy to deploy• Low implementation cost

Wireless sensors

• Accurate• Multi-purpose• Easy to set up

Indoor positioning

• Descriptive – Predictive – Prescriptive • Machine learning• Virtual assistance

Big Data Analytics

• Touchscreen kiosk / Digital Signage• Mobile apps / Wearables• Skype

Touchpoints

New technologies to digitalise the workplace


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Examples of IoT sensor types

CO2

Temperature

Humidity

Electricity Consumption

Smoke

PresenceOccupancy

Parking

Door counter

Traffic flow*

Positioning**Mostly based on LoRa wireless* Camera powered by ethernet** Beacons w. tags or smartphones


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Start with the end in mind : Use Cases

Refill the coffee/water points when empty

Replenish paper in the printer pro-actively

Choose a flex desk based on real-time availability

Find an available meeting room

Find a friend

Clean the toilets based on actual usage

Collect elevator data to get insight on usage


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Making your buildings talk


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Sensor network

USER SATISFACTIONOCCUPANCY

OCCUPANCY

TRAFFIC FLOW

DOOR COUNTER

PARKING

POSITIONING

POSITIONING

ENERGY WELL-BEING

ELECTRICITY

GAS

WATER

WASTE

TEMPERATURE

CO2

HUMIDITY

SMOKE

FEEDBACK POLLING

Big data platformOTHER INPUTS

CAFM / IWMS

PERFORMANCE BENCHMARKS

3RD PARTY DATA

ACCOUNTING

BMS

CAD / BIM

ADVANCED ANALYTICS

DATA VISUALIZATION

USER OUTPUT

IMPROVEMENT INITIATIVES

END USER APPS

KIOSKS

myMCS Smart Buildings


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Happy or not

Occupation

Check-inBook

Comfort

Mobile work

Meeting room display

Touchpoints


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SMART SOLUTIONS

Room Assistant

Well-beingMonitor

Energy Monitor

CleaningManager

Maintenance

Assistant

Parking Assistant

Indoor Positioning

Self Reception

Security Assistant


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What is the biggest disease in the workplace ?

QUESTION


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SMART SOLUTIONS

Room Assistant

Well-beingMonitor

Energy Monitor

CleaningManager

Maintenance

Assistant

Parking Assistant

Indoor Positioning

Self Reception

Security Assistant


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Room Assistant - Kiosk

Screen to view occupancy, book rooms & workplaces

Real time occupancy through sensors


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Room Assistant – Kiosk


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Room Assistant – Mobile App


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A new Skype friend “Sumi”Answers lots of questions on room availability, room location,…

Learns and improves content based on past questions

This “friend” appears in your conversation history in the same way as a chat with another user

Room Assistant – Natural Language Personal Assistant


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Room Assistant – find using your personal assistant


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Benefits

Room Assistant

• Avoid walking to find room• Activity based working –

find the room that fitsUsers

• Optimize occupancy• Avoid booked rooms that

remain empty

Workplace Manager


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What is the biggest cost in Facilities ?

QUESTION


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SMART SOLUTIONS

Room Assistant

Well-beingMonitor

Energy Monitor

CleaningManager

Maintenance

Assistant

Parking Assistant

Indoor Positioning

Self Reception

Security Assistant


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Service models

Input based Output based Outcome based


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Direct the daily cleaning capacity where needed

Traffic camera Occupancy Mobile app

Cleaning – Sensors (activity, traffic, feedback)

Ad hoc requests from users

Clean-me-now button

Detect poor quality from user feedback

User polling

Trigger intervention based on usage frequency

Door counters


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Cleaning – Frequency based on activity


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Assign cleaning tasks through mobile devices using sensor data

Cleaning – Trigger based on occupancy


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Cleaning Manager – Mobile app for cleaners

Floorplan- based highligh

ts

Sensors &

trigger based tasks

Add adhoc tasks


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Benefits

Cleaning Manager

• See impact where most needed• See responsiveness to specific

demandsUsers

• Feel connected to the business• Less repetitive

Cleaning personnel

• More value for cleaning budgetFacility

Manager


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What is the focus of energy metering ?

QUESTION


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SMART SOLUTIONS

Room Assistant

Well-beingMonitor

Energy Monitor

CleaningManager

Maintenance

Assistant

Parking Assistant

Indoor Positioning

Self Reception

Security Assistant


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# of Servings

Electricity

Boiler temperature

Issue:Boiler temperature constant during weekends

Action:Turn off machine during weekends

Result:Reduced electricity consumption

Hot Chocolats

A building is like a connected coffee machine


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TriggerData

Fix Issue

Analyze results

Control

The hidden treasure : Getting insights from BMS

Sensors

BMS


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Abnormal heat pump consumption based on usage

- 13% saving on annual consumption. ROI within 1 month.

Energy consumption – heat pump


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- - Early detection of waterleak can save thousands of GBP

Water leak detection


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Benefits

Energy Monitor

• Better comfort• Fewer complaintsUsers

• Only maintain when needed• Be proactive• Avoid downtime

Maintenance manager

• Reduce consumption• Avoid wasteEnergy Manager


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Getting started

DIGITALISING THE WORKPLACE


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What data do I need to measure?

Right way to invest in the digital workplace ?

How to make it ‘consumable’ by users?

Will it bring the expected benefit?

How to get started


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Building blocks – From scenarios to output


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The Digital Workplace

WWW.MCSSOLUTIONS.COM

Business

Steven Lambert - COO, MCS