UX Research Portfolio Shailendra Tiwari

LinkedIn Profile Email 0-8262908981

Research Methods & Skills

Contextual Enquiry

Heuristic Evaluation

Personal Interviews Surveys

System Usability Scale

IA Paper Sketching

Wire framing Prototyping

Personas Use Cases

Usability Testing

Scenarios

Market Research Requirement Gathering

User stories

Task Analysis Data Analysis

Product Strategy

Key Projects

1. mPesa: A disruptive mobile payment system by Kotak Mahindra Bank

2. Product Revamp: Bedrock, a big data management platform used by some of the fortune 500 companies for big data management

3. Now Confer: A new disruptive enterprise on the fly teleconferencing solution by TeleDna

4. Product Revamp: Policy Manager (PCRF), a multi-million dollar enterprise system by Mahindra Comviva used to develop strategies and monetize data for telecommunication companies.

Project -1

New Product Development

mPesa, a mobile wallet by Kotak Mahindra Bank

mPESA

Problem statement: Kotak Mahindra bank wanted to build a mobile payment system. The user research project was taken up in 3 cities to understand the user’s pain points, their joys, their desires and mental models and identify the opportunities to build a product with value proposition in the payments ecosystem.

Project Process 1. Market research and product ecosystem study. 2. Heuristic evaluation for Paytm, Pockets, Mobikwik & Free charge 3. Mind mapping 4. Research design and execution across 3 cities 5. Data analysis 6. Product roadmap and recommendations 7. Task flows

Project Approach

Impact & Deliverables

Research Report The research report contains market research insights, user

research and insights, personas, user segmentations product recommendations and roadmap

Taskflows

Project -2

Product Revamp

BedRock

ShopTalk

Problem statement: Identify the user’s pinpoints in the metadata module of bedrock, a big data management system and conceptualize a better UX.

Project Process: 1. Discovery 2. Heuristic Evaluation 3. Remote usability

testing with overseas users

4. Wireframes 5. Prototypes

Key Recommendations 1. Personal configuration

for each persona type as data needs and insight derivation Process for each kind of persona was different.

2. Easing the Explorability of “Entities” with help of robust search.

3. A structured task flow for entity creation, keeping users informed of system status

Balsamiq Wireframes

Balsamiq Wireframes

Balsamiq Wireframes

Impact & Deliverables

Research Report The research report contains usability testing

report, insights and recommendations.

Watch Prototype

Project -3

New Product Development

ShopTalk

ShopTalk

Problem statement: TeleDna an ISO 9001:2008

Certified VAS company wanted to build an “on-

the- fly” teleconferencing solution to challenge the likes of Alkatel, Arkadin

uber conference etc, but needed to know what

features to build and how the UX for the product will

be better than the competitors

Project Process: 1. Discovery 2. Usability testing for

competition products 3. Competitor

Benchmarking 4. User Journey Mapping 5. User Research 6. Data Analysis 7. Product Roadmap &

Recommendations

Key Recommendations 1. Speech to text Minutes

of meeting, no hassle to write MoM.

2. Integration of repository for reports for in call use and discussion

3. One touch solution for key tasks

4. Only feed the contact directory once and create smart groups available for reuse.

5. Dial out instead of dial in.

Impact & Deliverables Watch Prototype

Research Report The research report contains Product

benchmarking, usability testing for uber-conferencing, and join.me, User journey mapping for uberconference, user research report, product

roadmap and recommendations

Project -4

Product Revamp

Policy Manager

PCRF Revamp

Problem statement: Mahindra Comviva wanted to completely revamp one of their key products a PCRF. The product was a legacy system and needed a complete revamp as it was intended to be used by Telecom marketing managers but ended up being used by engineers due to its complexity thus defeating the purpose and adding in-efficiency to the process

Project Process:

1. System Discovery

2. Task Analysis

3. Heuristic Evaluation

4. User Research

5. Usability testing

6. Wire framing

7. Prototyping

8. Usability testing

Issues Identified: 1. Lack of structured task

flow 2. Usage of Programming

jargons 3. “Engineers GUI”-Using

tables throughout 4. Too many non-value

adding tasks 5. Poor system visibility

and feedback 6. Heterogeneous

nomenclature in IA

Impact & Deliverables Watch Prototype

Research Report The research report contains heuristic evaluation,

personas, stakeholder discussion insights, user research insights and recommendations.