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name: Zaichenko Andrew residence: Ukraine, Kyiv age: 37 marital status: married invaluable assets: PC: Hansa and Bitrix24(project management), Terrasoft (CRM), Joomla CMS – practical experience in development of 2 e-commerce projects, Adobe Illustrator, MS Office languages: interests: Ukrainian, Russian – native English – upper intermediate (both written and oral) German – elementary Polish – elementary blockchain technology based products and services, travelling, Ayurveda (Jyotish in particular), swimming, psychology, poker personal info: fanatic detail oriented no smoking and no alcohol comfortable in multitasking situation pro-active quick learner with strong analytical skills handle pressure without compromising work quality and efficiency still love people and passion about “unlocking” their values (which is the Key) outgoing friendly person keeping ability to turn myself into napalm out of water

Zaichenko Andrew resume

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Page 1: Zaichenko Andrew resume

name: Zaichenko Andrew

residence: Ukraine, Kyiv

age: 37

marital status: married

invaluable assets:

PC: Hansa and Bitrix24(project management), Terrasoft (CRM), Joomla CMS – practical experience in development of 2 e-commerce projects, Adobe Illustrator, MS Office

languages:

interests:

• Ukrainian, Russian – native • English – upper intermediate (both written and oral) • German – elementary • Polish – elementary

blockchain technology based products and services, travelling, Ayurveda (Jyotish in particular), swimming, psychology, poker

personal info:

• fanatic • detail oriented • no smoking and no alcohol • comfortable in multitasking situation • pro-active quick learner with strong analytical skills • handle pressure without compromising work quality and efficiency • still love people and passion about “unlocking” their values (which is the Key) • outgoing friendly person keeping ability to turn myself into napalm out of water

Page 2: Zaichenko Andrew resume

Unitrade Group trade and service company

Ukraine, Kyiv

Head of export department, 2016/06 – 2016/12

key task – to develop, launch export service business (a new one within the group):

• marketing analysis was provided and the product was shaped in terms of three main services: logistics (transportation and fulfillment), finance (accepting payment, exchange operations) and sales with promotion (own platform, 3rd party platforms);

• roadmap was worked out with appropriate scheduling, correct tasks order and resource defining for pre-launch and main stage activity (individual to do lists were provided for each department);

• business mechanics was built from the scratch including two levels: external – interaction with Client, internal – step by step internal business processes;

• “as it is” analysis of IT-infrastructure (soft) was provided and technical requirements were developed to upgrade the software according to a new business processes needs – business processes were put into software;

• new universal (both export and import operations) software structure was developed, proposed and supported by management to optimize business processes flow and resources within the group of companies as a whole;

• PL of the project was developed based on preliminary fulfilled (a) sales forecast, (b) price and (c) cost price model development.

experience:

Page 3: Zaichenko Andrew resume

experience: GIZ

General Prosecutor’s Office project Ukraine, Kyiv

Project Owner, 2016/02 – 2016/05

key task – to develop and launch GPO Citizens’ Reception Hall:

• the project team was managed and coordinated;

• detailed project plan was maintained and appropriate monitoring and control mechanisms on all resources were

enforced;

• implementation according to work plan and timelines of the project was guaranteed, identifying and

recommending to the steering committee (SC) solutions and alternative management options to problems;

• cooperation, contact and dialogue with project's partners and stakeholders were ensured;

• financial management and administration of the project were supervised;

• internal and external resources were identified under instruction of the SC;

• project related proposals were made to the SC;

• monitoring and reporting on project progress and performance were provided (preparing progress and final

reports for donors);

• staff selection was provided.

Page 4: Zaichenko Andrew resume

Nogi Ruki Golova Ltd. fulfillment company

Ukraine, Kyiv

CEO, 2013/09 – 2015/09

key task – to shape & promote the business:

• marketing tools were developed: site, request and offer forms (example), presentations (example) and brochures; brand name and logo was my own proposition;

• launched new Clients – first contact and presentation, data collection and its processing (pricing), offer and negotiating, contracts signing with further control of software integration process and launch of service;

• provided Client support and troubleshooting in case of need (top management level);

• KPI systems were developed and launched as for Clients, as for internal work-flow optimization purposes;

• HR policy was developed and implemented (up to 26 people in team) basing on motivation program (penalties and bonuses) and KPIs for middle management and low level executive staff – 30% team optimization;

• provided staff selection and operational control taking into consideration efficiency and ability of team members to cooperate with each other – 86% (1 year period) reduced staff turnover – reaching 1 200 000 pcs and 273 000 orders fulfilled since October 2013; operating area – up to 3 000 sq.m.

• formalization was put in place: contracts – both internal and external – were developed and signed;

• managed software development project (WMS – warehouse management system) with customization, upgrades and integration processes; communication with internal developers and Clients’ IT-teams.

experience:

Page 5: Zaichenko Andrew resume

experience: Postman Europe sp. z o.o.

International postal operator Poland, Warsaw

CEO, 2013/12 – 2015/01

key task – to develop and launch the company:

• marketing strategy was shaped basing on a unique selling proposition and market analysis, which included direct top-Clients communication clarifying their wants and needs, key issues with current service providers; base marketing materials were developed (example);

• registration of the legal entity was done in a month – clearing the procedure, finding appropriate local law firm with further coordinating of the process on behalf of investors;

• work-flow was developed including documentation turnover according to local (Poland) and international professional (postal activity) rules and restrictions;

• appropriate infrastructure was developed: - HR selection was completed: data collection (current market situation in terms of salary level, work conditions and legislation), further skype-interviewing and selection of candidates, - warehouse location was chosen according to company’s specific activity basing on market analysis and preset budget level (budgeting was done at the beginning of the project), - contractors were chosen through tender procedures for accounting handling, cross-border transportation, renting necessary equipment (warehouse and IT).

Page 6: Zaichenko Andrew resume

Tochka Ltd. online purchases support service chain

Ukraine, Kyiv

CEO, 2013/04 – 2013/09

key task – to build and launch the national chain (28 cities):

• resource analysis of previously launched cities (4 of 28) was done – several cost items were reduced by 50-55% while a total budget was cut by 25% due to bulk buying and open tender procedure;

• action plan was developed and controlled in terms of expenditures (budget was established), supply process (products and services) and internal infrastructure development;

• contractors were chosen through tender procedures for preparatory works and equipment supply: technics, furniture and clothes (both designs were developed), internal and external navigation signs;

• norms and requirements were developed to proceed with getting HR, locations, tech staff, equipment etc.;

• service mechanics and work-flow were developed including documents turnover;

• appropriate infrastructure was built: - HR selection was completed in two phases: regional heads (5 people) were chosen and trained primarily to support me in middle management selection (23 managers); executive team consisted of about 150 people, - locations were approved and lease of premises contracts were signed after negotiations with owners; - licenses obtaining schemes were developed and support in communication with state bodies – city administration, fire department, traffic police – were provided (paper requests, calls) in case of need;

• site was developed – design, texts – and feedback was collected through built-in request form, processed after;

• support contact center was launched (outsourcing): contractor was chosen and questionnaire was developed.

experience:

Page 7: Zaichenko Andrew resume

Art Interior Ltd. furniture and exhibition equipment production

Ukraine, Kyiv

Deputy Director, 2005/09 – 2010/01

key task – to develop the company and carry customer relationship management:

• sales and CRM support was provided via formal and informal tools: client data base was developed, systematic contacts were organized (calls, e-mails because of birthday or any other significant reason), cross-sales were provided, exhibitions activity was organized (twice a year was a must), referral system was developed & launched;

• project management was provided – pre-production & production cycles control – in terms of timing and quality being clients’ contact person on behalf of our team;

• HR management was provided – the company growth was supported from 1 hired persons up to 24 people team with only 10% fluctuation of manpower (in 2009) while average sector index was about 30-35%;

• cooperation with suppliers was tuned on long term basis which let our team save up to 15-20%, which was crucial on a low-margin market; it let us become more flexible in terms of price policy – more competitive and profitable.

experience:

Page 8: Zaichenko Andrew resume

Leo Burnett Worldwide advertising agency

Ukraine, Caucasus and Moldova

account manager, 2004/07 – 2005/04

account executive, 2004/03 – 2004/07

key task – to serve the Client , develop and implement marketing activity:

• Client service was carried out for Philip Morris Int. – brands L&M and Marlboro – within all ATL and BTL activities: OutOfHome and Print, PointOfSale, DirectMail projects, promo-tour;

• marketing materials and mechanics were developed or adopted in accordance with brand values and marketing plan, Client’s briefing and further comments: design, copywriting, database processing, prizes selection;

• all stages of materials preparation were controlled both on pre-production and production phases: mock-uping, layouting, colorproof preparing, samples production, 3D-modeling;

• new product launch were handled using all permitted marketing channels;

• annual Marketing Plan was worked out and presented to the Client through a “defense” procedure;

• national brand promotion tour was organized: budgeting, staff selection and trainings, tenders organization and work with contractors, branding, materials and mechanics development, troubleshooting;

• status reports were kept through all projects in progress (up to 70-75 simultaneously) with daily update;

• timings were set and deadlines were kept in accordance with MP, production capacity plan or were corrected out of issues not envisaged in the plan – additional urgent projects, fuckups, endless Client’s comments etc.

experience:

Page 9: Zaichenko Andrew resume

Arzinger law firm Ukraine, Kyiv

Partner assistant, 2012/07 – 2013/04

IES Ukraine / IES Holding management company, gas and oil Ukraine, Kyiv

GM assistant, 2010/08 – 2011/10

ANKA Ltd. interior textile Ukraine, Kyiv (Turkish investors)

Marketing specialist, 2010/02 – 2010/08

Omega Trade Ltd. retail Ukraine, Kyiv

Deputy Director, 2002/05 – 2004/03

Accountant, 1997/09 – 2002/05

additional experience:

трейд

омега

project management was carried in two innovations: 5 gas supply companies Project Management Office launch – joint work with “PWC” team – and CRM-system launch in cooperation with “Oracle”,

analytical materials were developed and presentations were prepared for internal meetings, forums and interaction with state bodies,

internal documents turnover was tuned including implementation of control system of orders execution,

keeping meeting protocols, day-by-day planning work, travel support;

CRM was launched structuring Clients’ info (contacts, requests, sales, etc.),

Client service was implemented as such,

stimulating program was launched: referrals for designers, sales bonuses and discount system for POS Clients,

the first shop launch administrative support: lease of premises, work with state bodies while getting licenses, recruitment,

company site development including CRM-instruments;

requests and first contacts with further sales development were handled,

client service support was provided,

complete functional and administrative assistance was provided,

documents workflow was maintained: presentations, research, translations,

specific non-core projects in mining and milling industry were carried out;

product mix was carried basing on sales analysis,

suppliers relationships were managed,

kept books (accounting),

sales team selection was provided.

Page 10: Zaichenko Andrew resume

background:

International Management Institute MBA (in finance)

2000-2001

diplomas: • Master of Business Administration • Foreign Activity Specialist

additional info: • Master’s internship (USA: NYC, Chicago) • appreciation from U.S.AID, Barents Group of KPMG Consulting • topic of the qualification paper - “Internet-based securities trading”

Page 11: Zaichenko Andrew resume

background:

Kyiv National University of Economics Department of Accounting

1996-2000

diplomas:

additional info:

• Bachelor of Arts in Economics

• membership in University Student Government • participation in KVN (ex-USSR the most famous humor club) & basketball team

Page 12: Zaichenko Andrew resume

additional background:

Bitcoin and Cryptocurrency Technologies, 2015 by Arvind Narayanan, Princeton University

Massive Open Online Course (Coursera platform) on the blockchain technology, cryptocurrencies in general and Bitcoin in particular – on future of our society

Genesis – the Butterfly Way, 2011 by Isaac Pintosevich Systems

Personal growth program with firewalking

Arts of Presentation, 2004 by International Institute of Business

Base course on presentation tools and skills

Page 13: Zaichenko Andrew resume

welcome!

mob : +380 67 218 81 89

mail : [email protected]

skype : pi.crew