服務設計思考工作坊 (Service Design Thinking Workshop)

  • View
    1.427

  • Download
    5

Embed Size (px)

DESCRIPTION

認識何謂顧客導向式思考,反饋設計思考的啓發。從如何有效地觀察使用者,到系統性的歸納,建立圖表文件。利用遊戲式的小組合作,開始一個具有影響性的產品專案規劃。

Text of 服務設計思考工作坊 (Service Design Thinking Workshop)

  • Service Design Thinking OCT.24 Aidan Wu
  • 65 65
  • This was not designed
  • This was designed
  • Emotion Engagement
  • Service Design(SD)
  • Where does it live ?
  • van der Waals' force
  • What does it like to eat ?
  • G1
  • G2
  • / ()
  • Service Design(SD)
  • Touchpoints Every time there is an opportunity to touch or interact with a customer is a valuable touch point. Its your chance to win over a new customer, who will tell their friends and spread invaluable
  • Brugnoli Gianluca Connecting the Dots of User Experience, Journal of Information Architecture, Issue 1 Volume 1, Spring 2009
  • G3 Touchpoint
  • Service Design(SD)
  • - Jinsop Lee | TEDxTaipei
  • G4 - / /
  • Good customer service + Quality product = brand loyalty
  • 3E
  • Design in Emotion, Empathy and Engagement
  • Emotion Empathy Engagement
  • Emotion
  • Enjoyment
  • Don Norman &The Design of Everyday Things -- Wikipedia
  • (Enjoyment) Don Norman
  • Engagement
  • Empathy Deliver Define / Test / Prototype Ideate
  • TOOL Empathy Map
  • G5
  • Emotion
  • Emotion Empathy
  • Emotion Empathy Engagement
  • Emotion Empathy Engagement
  • Emotion Empathy Engagement
  • Service Design(SD)