1. [] . - , , [ 2 0 1 4 . 0 4 . 2 2 . ]

2. (,) / / 3. Research1 [] , . 9 . 4. Research[]1 29 49 24 1. 2. 3. 4. 5. ( .) 6. 7. 1. , 2. -2 - 2 3. . 4. , 5. 6. 1. 2. 2~3 3. 4. , , 5. , 5. 25 35 55 1. , , . 2. , 3. , 4. . 5. 6. , , 1. . 2. , 3. , 4. , . . 5. , 6. , 1. , , . 2. , 3. , 4. . 5. , 6. , Research[]2 6. 24 1. , , 2. 3. , , , 4. , 5. . 6. 7. : / : , : 17 1. , 2. 3. 4. 5. . 6. 7. , , 26 1. (+), 2. 3. , 4. 5. 6. , 7. , Research[]3 7. Research2 [] , . 9 . 8. ( -) ( ) . 6:00 6:20 7:00 7:30 7:40 Research[]1 , 29 - () 9. 7:00 7:40 8:00 49 Research[]2 - () 10. 6:00 6:20 7:00 7:30 7:40 . 24 Research[]3 - () 11. 25 1) : '' . 2) : : 3) : : , 4) ( ) 5) 4 . (,, ) . 6) , . 7) 2 ' ' (,,) . 8) , , . Research[]4 - 12. 25 1) : '' . 2) : ( PC. . .) 3) ( . .) 4) - / ( ) - , 5) . . 6) . (, , , ) - Research[]5 13. Goal Specification , , , . . . 24 _ , , , * . . Research[]6 - () . 14. 18:00 18:20 / / / 19:00 19:10 50% 30% 19:20 . 19:30~21:00 Research[]6 - () 15. Goal Specification . . _ _ , _ , ,, . , 4 . . Research[]7 - () . . 17 16. ( , , , ) . 19:30 . . . 19:35 . . 19:40 . 19:42 . 19:50 . . . . Research[]7 - () 17. 50 Goal , Research[]8 - () Specification . . . 18. 22:30 . , , , 22 : 50 . . 23:10 . 08:00 . Research[]8 - () 19. Goal Specification . , . _ , . . . . Research[]9 26 , . , . - () 20. 19:30 / 16:30 , , 18:00 . . . . . 18:15 18:16 . 18:20 . 18:25 , . 19:25 . Research[]9 - () 21. & (Needs) , . 22. 1 . 2 > ( : , , , ) 4 . ( : , ) 3 23. 1) : 2) : 3) : [ : / / ] [, , ] [/, ] / [///] [//] / [, , , ] [Focus] 24. [] . , , , . , . [ ] . ) / . . , . [] . [Deatail] 25. [] [] . , . . [ ] , . [Deatail] 26. & 3 . . 27. : : 28 : Specification Primary Use Goals Influences Frustrations & Pain Points : 3 : , : - - - - , . , . Main Persona 28. , . . , . [ ] . (Scenario)1 29. [ ] . . , . (Scenario)1 30. : : 49 : Specification Primary Use Goals Influences Frustrations & Pain Points : 5 : , : . . - , - , - . . , . , . . Sub Persona 31. . . , , . (Scenario)2 32. . . . . . . (Scenario)2 33. : : 33 : Specification Primary Use Goals Influences Frustrations & Pain Points : 1~2 : . , : USB - . - - . , . Main Persona 34. . . . . . . . (Scenario)3 35. . XX , . . . (Scenario)3 36. & , . 37. Task Model() . / / 1. . , . . . . . , , . . GOAL : . . . , . 38. User Journey( ) . GOAL : . / . / [/] . / . . . , , . 39. . , . 40. Wire frame( ) 41. Wire frame( ) 42. Wire frame( ) [ ] ( ) / () , , (), (, ) 43. .