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the game is never done
“Seek simplicity, and distrust it.” alfred north whitehead
Erin Hoffman-John
DESIGN LEADERSHIP TECHNIQUES FROM THE VIDEO GAME WORLD
erin hoffman-johng a m e d e s i g n h i s t o r y
I’m an innovation-centered game designer; I follow trends in technology and leap from startup to startup.
let’s talkfish tanks
Your product isn’t a perfect bubble — it’s an ecosystem. So is your team.
but first
some boring slides
Far far away, behind the word mountains, far from the countries
Vokalia and Consonantia, there live the blind texts.
passionate players
Far far away, behind the word mountains, far from the countries
Vokalia and Consonantia, there live the blind texts.
absolute consistency
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
superconnected users
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
critical delight
why this is difficult
Uber
vsUber World of Warcraft
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so what do we knowabout building highly complexsystems for extremelypicky audiences?
it’s about this choice:
keep the big picture in mind
the devil’s in the details
system says:
keep the big picture in mind
the devil’s in the details
it’s both
system design connectsthe ‘big idea’ to the details
and now
the fish tanks
think ecosystem
Your product isn’t a perfect bubble — it’s an ecosystem. So is your team.
YOURTITLE HERE
so how doecosystems work?
(a triptych)
ecosystems have
loops
+#1:
Balancing loops have STASIS. As one thing INCREASES, another thing DECREASES, keeping the system in a stable state.
If I had enough algae eating fish and snails, as the algae grew it would be consumed in a stable NEGATIVE loop.
balancing (negative) loops --
there are two kinds…
Reinforcing loops INCREASE a resource in the system. This POSITIVE FEEDBACK loop nets a CHANGE in the system.
I am in a neverending battle with the reinforcing algae growth loop in my fish tank.
reinforcing (positive) loops ++
askyourself:
what positive feedback loops are we creating?this is the ‘virtuous cycle’ - what do you want more of? what mechanics would get you there?
what balancing loops are we maintaining?where is the symbiosis in your org? where is the healthy balance, and do we acknowledge that push-pull relationship? how are we embracing conflict to create trust and productivity?
ecosystems have
leverage points
+#2:
YOURTITLE HERE
B R E A K S L I D ES U B T I T L E H E R E
Sign
B r e a k s l i d e B r e a k s l i d e
�����
twelve, to be exact
YOURTITLE HERE
B R E A K S L I D ES U B T I T L E H E R E
Sign
B r e a k s l i d e B r e a k s l i d e
�����
twelve, to be exact
how many rocks? how much sand?
how much water? how big a heater?
how much food/fish? how many plants?
what kind of filtration system?
what kind of tank?
fine-tuning operates down here - what are your constants?
this is the operational level - the rules by which you work. pretty big leverage.
up here lives the ‘why’. change the why and you change your whole org.
askyourself:
do we need big change, or small change?for big change, you need a powerful leverage point; for small adjustments, small leverage
are we getting where we want to go?if you’re spinning your wheels, you may be trying to effect big change by adjusting small points of leverage.
during regime change especially, big orgs tend to turn big leverage dials this scrambles the system
when big leverage points are twisted, massive system disruption results - and you have to state change into recovery, rebuilding, rebalancing.
a note of caution:
ecosystems have
emergence
+#3:
CENTERPICTURE SLIDE
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind
texts.
Beautiful slideSign
stuff happens that you can’t predict!
the school is not a fish,but it requires fish acting independently
askyourself:
what are our emergent dynamics?your design culture is an emergent property. what are its constituent parts? what are the roles?
are we all part of the school?who are the outliers left behind by the emergent culture? what are the core signifiers that create our emergent whole?
what is our core emotion?the result of a system is often an emotion. what is the emotion that is the core of your design experience?
are created by rules, and create either reinforcing (positive) patterns, or
balancing (negative) patterns - both are good when used properly
loopsis how you change a system - and systems have different points of
leverage
leverageis an abstract that emerges from the
system as a whole - it’s the result
emergence
think:
and now
a coda
consider:
the world is hyperconnected
what does it mean to operationalize a
hyperconnected world?Expect instant communication.
Expect elaborate collaboration.
Expect deep personal awareness.
Expect to be examined.
Gossip++
Expect the little things to matter.
being nice is hard.
A hyperconnected world tests our ability empathize with people whose backgrounds we don’t share.
� what space are you making for empathy?
failures of empathy
destroy worlds
confined spaces test our ability to
get along
are confined spaces
In a family, and in a company, when the designers aren’t getting along, everyone knows.
games, worlds, &
orgs
TOP PICTUREBreak slide Break slide
and the flag is emotion
leading this way takes great bravery
as a designer-leader your job is to keep everyone charging toward the same flag
so reach forthe universal
Tell stories.
Connect your work to universal human narratives.
Even if you don’t culturally share a fairy tale, the form of a fairy tale is a cultural connector we all understand.
What’s your fairy tale?
and now
secret bonus slides!
think ecosystem Your product isn’t a perfect bubble — it’s an ecosystem.
So is your team.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
level up organically When you think about the levels in your organization, think
organically, not structurally/architecturally. How does one level lead naturally to the next? How do the levels relate to each other?
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
let passion drive Create structures that access the passion of every designer
and give it an outlet. Insofar as you can, let passion drive what your designers work on.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
community managers
are crucial
Who are the community managers in your organization? Are they empowered? What tools do they have?
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
embracevolunteers What is the role of volunteership in your community? What are
people doing by choice as opposed to strictly because it’s their job? How are you channeling their volunteer energy?
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.
85%Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.