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ادارة المعرفة

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ادارة المعرفة

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1 ) ( / 2007 2 ==.it ..it t == +t 1t i.| =i= =t.t ts=i . ts.i =it .=. =. .t = .s= tt t i 82 ( iit 1s =. 1t =i=. is t i= iit = + . ==t s. iit ==.= s.tit t. =. t s =.=it -t.. 1ts| .t =. .it= | | is s =is t. =i . tt . .. t. i . =iit . +tit =i t.j 3. ... -. .... ,. .ii ... |:. ..t.|| .u,u.||. ,..+| )..|| .+t. ai.. . .t|||. ....|| :1 .. 2 .. 3 . . 4 .. 5 .. 6 . . 7 . . .t=it =.= =s= ... =t.t==j 4.||+| ,i. ....| ...i.|| ....| .t.i-. ..t.|| .u. ... 1 . / 2 . / 3 . / 4 . / 5 . / 6 . / 5 ..= ..... = . 2007 . . @aa O [email protected]@[email protected]@ 6{{{j] l^{{{ .............................................................................................................................................11 ............................................................................... ...............................................................12 II m|I @,aII gaakI IaaII ................................................................................................................................. ............13 +.i . t.. L... t.. ....| ....i. ...t......| )| .t.t..|| ,. . 16 1 -................. ...... ..................................................................................................................16 2 -.................................................. ....... ........................... ... .....................................................16 3 -................................................................................................... ...................... ... ...... ......... ...17 t..t. . t..t. ... t..|. .t..i..| ....u. ..................................... . ......... 18 1 - .................. .............. .............................. ........ ..18 2 - ... ........................ ........ .. ........ ....... ...18 3 - ... .............. . . .............................. ........ ..19 4 - ... .............. . . .... ........ .................... ................. ....... ...19 t.|t. . ....| a.... ..... ........................................................................ ................................. .. ......... 22 - Further Attributes of Knowledge :23 t..| . ....| .|..i . ..... .......................................................................... ................................. .. ......... 24 1 - (Explicit knowledge)24 72 - (Tacit Knowledge)24 t.t. . ....| .|.| ...t. . ..... ................................................................ .......................... . ........ 25 - .. ................................................................... ... ............................. . .........25 t.t . .. .|.+| a.x.. ....-. ....i| .a.|| . ..... ...... .... .. ......... 27 1 - .. ........................................................... ................................. .. . ...... . .......27 2 - .................................................. ...................... ..... ........ ...27 3 - Intellectual Capitals ........... . . .... ...28 t..t . ..|ti ....| ).. ..... ........... ................................................................................ .... .. ......... 29 t..t. . .|| .t...|| .t..i..| .|.| ..|...... ...................... . ............................... ......... 31 t.t. . . .t..i..i| ,a..| .|..+| ....| .... ...................... . ......................... ......... 32 |.t. . ....| .|.|. )..|| .....|,| ... .... ...................... . ......................... ......... 34 .. ,.t.| . .t...t..|| ..t.. .,.| ,a. ....................... . ......................... ......... 36 - .. ..................................................... ............................... .. .........36 .. ,.t.|| . ....| .|.| ,... ....- ..................................... . ..... ................... . .. ......... 38 - .. ..................................... ...... ...... .. .........40 .. .|t.|| . ....| .|.| .. .. ................................................ . ........................ . .. ......... 42 .. ..||| . .....i..| ).+| .i .t.t..i..| )t,Communicating Information42 1 - .. ........................................ ................................. .. ....... ...... . ..43 2 - .......... .. ....... ...48 8 m|I _a|I @,aII mbaI a|1II d,|I I

+.i . ....| ,.. .i .... ,..-. ................................................ . ...................... .. . .. ......... 52 t..t. . ....| .|.| ,u.. .................................................................... . ........................ . .. ......... 55 t.|t. . . ...|| , ....| .|.| )t............................................... . ....... ............... . .. ........ 55 1 - ................................................................. . ........... ....... ...55 2 - )(57 3 - Knowledge Mapping ................................ ....... .58 4 - ..................................................................................... . ............ ....... ..60 5 - Connected Learning .................. ..... ...61 t..| . .....| ..t..|| .|... ....| .|.| ........................... . ...................... . .. ......... 63 t.t. . ....| ).. ,i. ....|. .i..i ......................................... . ........................ . .. ......... 66 1 - ......................................... . ........................ . .. ...... ....................................... ....... ...66 2 - ............................................ . ........................ . .. ...... .................................. ..... . ....... ..69 t.t . ....| .|.+ ..i..|| ..|..| ............................................. . ...................71 1 - .............................................. . ... ...... ..................................... .. ...71 2 - ) ( ..................................................72 93 - 4 -73 t..t . ....| .|.| ,a. ............................................................................................ ................... 74 1 - ComponentsofKM Programs 74 - People ......................... ...................................................................................74 2 - Activities of Managing Knowledge 75 3 - Knowledge Productivity Systems75 4 - .................................... ....................................................................................76 5 - ............................................................................77 6 - GROUPDECISION-SUPPORT SYSTEM (GDSS)77 t..t. . ...| ,...| .|.| , ....| .....|,+| .|.|| ,...80 1 - KnowledgeAssets Map81 2 - ................ .............................. ................82 3 - ....................... . ..82 t.t. . ,..,-|+| ...||. ,.i..|| e-learning ....| .|.|.84 1 - ......... ............. ..................................................................... ......85 2 - .......... .. . ............. .........................................................................85 3 - ........... ...................................... ................................................. ........................88 104 - ........... ............. . ... .............................................89 5 - ........... ............. ................................. .... ...................90 |.t. . ..a..t. .....| ..t.-|| t.. ,u ........... ..... . ........ .............................. 91 - ........... ................................... . ...... ................................. .... .....................92 .t.| . ... ................................................................................................... ........ ..... . ........ ................................. 99 .+.| ... ............................................................................ ................ ....... ..... . ........ ................................. 101- - ... ................................................................... ........ ..... . ........ .................................101- - ... ................ ................................................... ........ ..... . ........ .................................102 ..|.| ...t. ... ..................................................................................................... ........ ..... . ....... ... ............... 103 11

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- (Knowledge Management) - 14 . . 80 90 % .)1( 60 %.)2(

1-ChristophScherrer,NewEconomy:Explosive Growith Driven by a Productivity Revolution?, , 1999, page 131. 2-NickBontis,Intellectualcapital:anexploratorystudythatdevelops measuresandmodels,1997,Journal:ManagementDecision,Year: 1998 Volume: 36 Issue: 2 Page: 63 - 76 . 15 .)3( Valuable KnowledgeCapitalCriticalSuccess Factor.)4( )5( .)6( 3-2003 7 - 8 .4- ConsultingandFacilitationServices:KnowledgeManagement, American Productivity & Quality Center (APQC)6.htm 5- /2003 143 - 168 .6- 23 . 16 . _ I ^e