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eServices Enablement Framework

Session 3

Business Process Redesign

2Copyright e-Government Program (Yesser)

Agenda

Steps in doing an e-Government projectProjects - according to the action plan

Infrastructure projects e-Service enablement projects

Analysis and RFP Development Project initialization Business Analysis

Mapping existing processes (As-Is) Designing the new processes (To-Be)

Technology Analysis


Steps in doing an e-Government project

Vision and objectives

Stock taking/E-readiness assessment

Service prioritization

PilotProcess mapping Communication Service

implementation

Pilot Process re-design/IT requirements

Bu

siness/ strateg

ic activityIT

activity

• Define a vision of where you want to go and by when

• Articulate objectives with measurable criteria for success

• List all the possible services you offer to your customers with details such as number of users, frequency of use, etc.

• Define criteria for prioritizing services

• Use criteria to prioritize and group similar services together

• Document steps of service delivery, paper flows, owners of process steps, performance, legal and IT requirements of pilots

• Write an Action Plan for the government agency, including all infrastructure projects and service redesigns

• Communicate the new service design to concerned parties explaining the benefits of the new design

• Devise a strategy and plan to address resistance (active and passive) within agency to new designs

• Implement required changes with systems, human resources, etc. to make changes effective

Implementation

• Assess IT readiness of – IT infra-

structure of gvmt. agency

– Agency‘s branches & depart-ments

– Connect-ivity to other govern-mentagencies

• Describe IT business application, underlying IT infrastruc-ture and connectivity

• Describe IT infrastructure and redesign implementa-tion projects

• Specify timeline and budget for implementa-tion

• Implement new business process applications and apply defined standards of applications

• Vision statement for government agency and list of (quantified) objectives

• List of services offered within agency with needed details

• Assess e-readiness of services

• Ranking of services and classification in matrix

• Overview of process of services

• Flowcharts of services processes

• Overview of new process of services

• Flowcharts of new services processes

• Communica-tion plan for stakeholders

• Change manage-ment plan

• Imple-mentednew services processes

En

d p

rod

uct

B

A C

A B C• Redesign pilot services with the objective of simplifying them in terms of ease, dura-tion, user sa-tisfaction, etc.

• Involve key process owners

• Specify new IT require-ments– Infrastruc-

ture– Business

applic.– Connect-

ivity to other gvmt. agencies

• Ensure compliance with YEFI standards*

• Overview of new process of services

• Flowcharts of new services processes

1 2 3 4 5 6Change management

Action Plan

7

Analysis andRFP Development

Projects –Scoping and RFP Development

• Run projects to achieve the goals and objec-tives in the action plan

• Analyse thefunctionalrequirements

• Write thefunctionalpart of RFP

• Analyse thenon-functionalrequirements.

• Write RFP thenon-functionalpart

• The final RFP ready for issuing

• A vendor for thedevelopmentselected

Strategy Strategy


The framework support the Agencies in doing e-Government projects

Project orientated – covers all steps in a e-Service enablement project Adaptable to the individual agency’s / project’s need Based on the business processes of the agency Independent of implementation technology and platform Leeds to a detailed and precise RFP

e-Services Enablement Framework

StrategyStrategy

Vision andobjectivesVision andobjectives

Stock taking/E-readinessassessment

Stock taking/E-readinessassessment

Service prioritizationService prioritization

PilotProcessmapping

PilotProcessmapping

Pilot Processre-design/IT requirements

Pilot Processre-design/IT requirements

Action PlanAction Plan

e-Services enablement project

DevelopmentProjects –Scopingand RFP

Implementation




ImplementationImplementation



Implementation







Implementation






Analysis and RFP Development

The action plan defines and describes the projects to help gaining the agency’s e-Services enablement goals

Infrastructure projects These projects can be networking, hardware and basic IT

infrastructure type projects.

e-Service enablement projects These projects focus on core agency business process re-

engineering and e-enablement.


e-Service Project

Infrastructure Projects

Analysis and RFP Development

Example of an agency’s Infrastructure and e-Services projects

e-Services Project

ProjectinitializationProjectinitialization

TechnologyAnalysisTechnologyAnalysis

Composethe RFPComposethe RFP

RFP issuing and evaluation processRFP issuing and evaluation process

Infrastructure Projects1 2 3 4


BusinessAnalysisBusinessAnalysis



E-Services Projects

1

2a

3 4


2b





E-Services Projects

1

2a

3 4


2b

6

Action Plan


Analysis and RFP Development– Infrastructure projects





Infrastructure Projects1 2 3 4

Ac

tivities

• Use one of many we proven project management methods Prince II, PMI, DSDM or SSADM

• Define/identify final goals and objectives for the project

• Form organization• Define project plan

with objectives and milestones

Deliverab

les

• Project goals and objectives

• Project organisation• Project plan

• Analyse the technical requirements in the areas of – Technical

Architecture– Hardware– Security– Monitoring and

management– Environments –

test, staging and operation

• An analysis of the technical requirements

• Compose the RFP consisting of the elements:– Main RFP – Functional and

non-functional requirements

– Appendicies

• A RFP ready for issuing

• 1st Round of Evaluation– Review & Scoring

• 2nd Round of Evaluation– Top 6** Bidders

• 3rd Round of Evaluation– Bidders Responses

• 4th Round of Evaluation: – Technical Gap

Analysis & Negotiation

• Final Evaluation Report.

• Technical & Financial Scores & Ranking

21 3 4

** Number of invited Bidder can change as appropriate


Analysis and RFP Development – e-Services projects





E-Services Projects

1

2a

3 4


2b

Ac

tivities

• Use one of many we proven project management methods Prince II, PMI, DSDM or SSADM

• Define/identify final goals and objectives for the project

• Form organization• Define project plan

with objectives and milestones

De

livera

ble

s

• Project goals and objectives

• Project organisation• Project plan

• Analyse the technical requirements in the areas of – Technical

Architecture– Hardware– Security– Monitoring and

management– Environments –

test, staging and operation

• An analysis of the technical requirements

• Map existing processes

• Redesign the new processes

• Analyse the functional requirements– Data needed for

the services– The use-cases

definition– Service

specification

• Process flowcharts and description

• Datamodel• Use-case descriptions• Service specification

• Compose the RFP consisting of the elements:– Main RFP – Functional and

non-functional requirements

– Appendicies

• A RFP ready for issuing

• 1st Round of Evaluation– Review & Scoring

• 2nd Round of Evaluation– Top 6** Bidders

• 3rd Round of Evaluation– Bidders Responses

• 4th Round of Evaluation: – Technical Gap

Analysis & Negotiation

• Final Evaluation Report.

• Technical & Financial Scores & Ranking

2a 2b1 3 4

** Number of invited Bidder can change as appropriate


(1) Project initialization

Use one of many we proven project management methods like: Prince II, PMI, DSDM or SSADM

Define RFP development project plan Align with the goals and objectives stated in the Action

Plan Define project plan with objectives and milestones

Form project organization Steering committee Project manager Project members Additional business experts External help – Yesser / Consultants ?


(2a) Business AnalysisA

genc

y

DevelopData/termmodel

DevelopUse Case

Map & Redesign BP

Initial state:- Project initialized

Final state: - functional analysis finished

DevelopServicespecifications


(2b) Technical Analysis

Final state: - non-functional analysis finished

Age

ncy

Initial state:-Project initialized-Business analysis ongoing

TechnicalSolutionArchitecture

Software

Hardware

DevelopmentTest, & StagingEnvironment

Security

Monitoring&Management

Implementation


(2b) Technical Analysis

The Agency has to analyze these technical subjects: Data migration and transformation GSB integration Technical Solution Architecture Software Hardware Development, test and staging environment Security Monitoring and Management Performance and Scalability Implementation (Project Management and Organization) Maintenance and Support Change Enablement and Training Operations Quality Assurance and Acceptance Technical Proposal Financial Proposal


RFP

(3) – Compose the RFP

(4) – RFP issuing and evaluation process

Will be discussed in the next session





E-Services Projects

1

2a

3 4


2b


e-Services Enablement Framework - Tips

It is a framework which means it is adaptable To the project type

Small short term running projects can pick suitable parts Big long term running projects might need to focus on other

subjects – PM, promotion and coordination Special projects might need additional templates

To the agency level of maturity Agencies with low level maturity needs the whole framework High level maturity needs only fragments - if any

To other preferred framework TOGAF, Zachman , etc.

To already existing documentation/development tools.


Questions and answers


Break

Break !

Documents

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