Выбор поставщика (CCW - FV)

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  1. 1. 1 Teleperformance Russia & Ukraine 18 2014
  2. 2. RFI RFP RFI RFP BAFO 2
  3. 3. 3 - 1. (RFI) 2. (RFP) 3. 4. (BAFO) 5. . . -. . , : , , : 1. . 2. -. 3. . , e-mail, .. . . . 30% . . 10% . . . 75% 3 -.
  4. 4. 4 RFI, : , , , .. . . . ! . RFP. RFP: . . . RFP. . . . . . . . (Best And Final Offer BAFO). | RFI | RFP
  5. 5. 5 BAFO. BAFO . BAFO . BAFO . . , . . , BAFO . BAFO. , . . . . , . . . . . | BAFO -
  6. 6. 6 1- 2- 3- 4- 5- 6- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 RFI RFP RFP BAFO BAFO - IT Telco
  7. 7. 7 , , : 1- , , ,
  8. 8. 8 RFI RFP RFI () , % - SLA RFP () , , ,
  9. 9. RFI RFP Max / / 5 3 - 1 8 40 40 345000 1 5 500 . 1 3 500 . - 1 6 30 6 185 500 5 500 1000 3 1000 - 1 8 40 40 CS, TS, TM, , 5 , , e-mail 3 - 1 6 30 30 (. ), e- mail, , SM - 5 , e-mail - 3 - 1 8 40 40 1200 1000 5 500 1000 3 500 - 1 6 30 30 220 200 5 200 100 - 3 100 - 1 10 50 50 1300 1000 5 500 1000 3 500 - 1 4 20 20 280 256/ 91% 10 8 6 4 2
  10. 10. 10 1 , 2 , RFI 3 , RFP
  11. 11. 11 1 , Security . ( ..), . : , ..
  12. 12. 12 ASIS 1. : . . 2. : . . . . . . . , .
  13. 13. 13 | TOBE : . . . . . .
  14. 14. 14 BAFO RFI RFT Site Visit 1 96% 94% 92% 2 96% 91% 93% 3 91% 93% 92% 4 95% 92% 81% 5 94% 76% -- 6 87% 85% -- 7 93,5% 83% 84% 8 92% 71% -- 9 83% 64% -- 10 74% 88% -- 11 65% 77% --
  15. 15. 15 BAFO RFP BAFO RFI RFP 1 7,7 7 -9% 7,3 -5% 96% 94% 92% 94% 1 2 8,4 7 -17% 7,6 -10% 96% 91% 93% 93% 3 3 7,64 7 -8% 7,2 -5% 95% 93% 91% 92% 2
  16. 16. 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 26 27 28 29 , - 1 2 1 2 1 2
  17. 17. ! Svetlana Smirnova COO Teleperformance Russia & Ukraine T +7 495 787 4000 ext.2444 Svetlana.Smirnova@teleperformance.com