คู่มือ PCA2012

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(PCA)

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  • (CUP)

    (PCU)

    (Primary Care Award) (Primary Care Award : PCA)

    6.

    5.

    4.

    3.

    1.

    2.

    7.

    Primary Care Award Primary Care Award :PCA:PCA

  • (Primary Care Award) (CUP) (Primary Care Award) (Primary Care Award) PCA - (SAR : PCA )

    (Profile Report : PCA )

    (PDCA/CQI) ( Primary Care Award) (CQI Report : PCA )

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • Malcolm Baldrige National Quality Award ( Primary Care Award :PCA )

    (Primary Care Award) Malcolm Baldrige National Quality Award (Research and Development) (CUP) (PCU) (Primary Care Award) (Primary Care Award)

    .

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (Primary Care Award : PCA)

    Malcolm Baldrige National Quality Award ( Primary Care Award :PCA ) CQI (Continuous Quality Improvement) /

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (CUP)

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (Primary Care Award)

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • : Preventive action) .

    PCA /

    CUP

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    CUP .

    . . . Primary Care Award

    - - (CUP) (Primary Care Award) . P, , .., .. .

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

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    Profile ( )

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    - - // ( )

    - - - Action Plan - - CUP Board - / .. * * * - - - - Case

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • /

    (Telling story) -

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    - Case (Telling story) -

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • .. P, , . ()

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    / SWOT ,

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • -

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    .. .. PCA

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    .. PDCA CQI

    / / . PCA

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    TREND, , - .

    PDCA / CQI

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    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (CUP)

    . / .

    . (-)(-)

    .

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • /

    /

    PCA

    PDCA/CQI

    / ( (Goal) (Trend) (Standard))

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • . /

    . / . . . .

    . . .

    /

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    /

    PCA

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • PDCA/CQI

    PDCA/CQI

    /

    .

    . PDCA /CQI

    . .

    . /

    . /

    . / ( )

    .

    . PCA TQM/CQI .

    . (Coaching) . priority, simplicity, integration

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • . .

    .

    . . . . . . . /

    .

    . feed back

    . .

    .

    . //

    . / . . .

    . .

    . .

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • . . Verify

    () ( )

    .

    . ( Best Practice)

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • /

    .

    .

    /

    .

    . PCA

    .

    Maturity -

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • - (P) ( ) ( ) -

    - ...

    -

    - (P) (

    ) ( ) -

    - - ...

    -

    ( - )

    - ( IC )

    - ... -

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (Primary Care Award)

    .-. .-. .-.

    Malcolm Baldrige National Quality Award (MBNQA) : .

    .-. (Primary Care Award) : .

    .-. .-. Core Value PCA

    : . .-. PCA : Self

    Assessment() ()

    : . .-. .-. PCA : Self

    Assessment() ()

    : . .-. .-.

    : . .-. PCA : PCA

    Profile() ()

    : . .-. .-. PCA : PCA

    Profile() ()

    : . .-. .-. PCA : PCA

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • Profile() ()

    : . .-. .-. (Primary Care Award)

    : . .-.

    PDCA/CQI PCA : PCA Profile() ()

    : . .-. .-.

    PDCA/CQI PCA : PCA Profile() () : .

    .-. PCA : .

    .-. (Surveyor and Auditor)

    (Primary Care Award)

    .-. .-. .-. (Primary Care Award)

    : . .-. (Coaching)

    : . .-. .-. Knowledge Practitioner

    : . .-. Knowledge Practitioner

    : . .-. .-.

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • : . .-.

    : . .-. PCA

    : . ... / PCA : PCA Profile()

    () : .

    .-. .-. (Overall Scoring PCA)

    PCA : PCA Profile() ()

    : . .-. .-. (Overall Scoring PCA)

    : . .-. PCA : PCA Profile() ()

    : . .-. Profile PCA PCA :

    PCA Profile () () () : .

    .-. .-. (Overall Scoring PCA)

    PCA : PCA Profile () () () : .

    .-. : .

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • PCA

    (Accreditation PCA )

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (Self Assessment : PCA )

    (Accreditation PCA )

    ........................................................ ................................ ...............

    Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • Primary Care Award 2011, Surinpho. W.Somchai Ph.D

  • (SAR : PCA ) .............................. P / : .................................................................................................................................................................................... .................................................................................................................................................................................... .................................................................................................................................................................................... .................................................................................................................................................................................... .................................................................................................................................................................................... .................................................................................................................................................................................... : .

    . ) :

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