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Public Sector Collection and Disbursements
IBU Public Sector
Course Prerequisites
© SAP 2007 / Page 2
SAP Financials
Relevant Public Sector Experience
Target Group
© SAP 2007 / Page 3
Audience:
Project team leaders and members responsible for the implementation of SAP’s Public Sector solution
Consultants
Presales
Duration: 5 days
Introduction
© SAP 2007 / Page 4
Trainer
Participants
Name Organisation Role in projects Objectives
General
Course Overview
© SAP 2007 / Page 5
Course Goals
Course Objectives
Course Content
Course Overview Diagram
Main Business Scenario
Contents:
Course Goals
© SAP 2007 / Page 6
Understand the scope of public sector-specific processes in PS Collection and Disbursement
Gain an understanding of the interaction of PSCD, SAP CRM and other components in the context of Tax and Revenue Management
Describe and configure key processes within the PSCD product
Identify the integration points between PSCD and other SAP ERP accounting modules
Note: This course does not cover in-depth interface design to core operational public sector systems
This course will prepare you to:
Course Objectives (1 of 2)
© SAP 2007 / Page 7
Create, display, and maintain business partners, contract accounts, contract objects
Understand the use of the tax & revenue accounting functionalities and other accounting processes
Post and clear (manually) open items for obligations
Perform detailed account balance display
Trace and view the flow of documents through SAP ERP
At the conclusion of this course, you will be able to:
Course Objectives (2 of 2)
© SAP 2007 / Page 8
Configure key customizing parameters for processing control
Create installment plans, payment lots, return lots, and update the general ledger
Execute periodic activities and closing operations
Understand the concept of invoicing in FI-CA
At the conclusion of this course, you will be able to:
Symbols
© SAP 2007 / Page 9
Terms and Definitions
Business Examples; Business Considerations
Customizing
Additional Technical Information (most of these pages are not taught in class)
IMG
These symbols will guide you through the workshop. They mean:
Agenda
Introduction
Master Data
Specific Posting Processes
Payment Run and Transfers
Clearing Control / Ac. Maint.
Documents
Transactions
Payments and Clarification
Installment Plans / Promise to Pay
Security Deposits
Correspondence
Dunning
Integration Accounting
Returns
Interests
Business Pains for the Director of Tax & Revenue
© SAP 2007 / Page 11
Fragmented access for taxpayers
Registration,Account
Maintenance
Collect Tax Information
Returns Filing& Processing
Filing CompliancePayments,Collections
Disputes & Appeals
Audits,Tax Inspection &
Detection
Accounting
Measurement
Single revenue and tax type limitations
Limited view of taxpayer
Undetected fraud & tax evasion, low enforced revenues
Low voluntary tax compliance and revenues
High taxpayer burden
Slow revenue reconciliation to general fund
Cannot measure revenue agency effectiveness, low revenue per dollar spent
Low collection efficiency, high cost of operations, low payment efficiency
Redundant systems for each tax, revenue and receivable type, multiple sources of taxpayer data
High cost per return filed
Legacy, custom-built, disconnected systems for each step in tax lifecycle
SAP Increases Revenue Collections and Compliance
© SAP 2007 / Page 12
Provide multiple taxpayer access points
Support all revenue and receivable types
Improved voluntary tax compliance and revenues
Higher enforced revenues, increased % of receivables collected
Collect money faster, lowered cost of operations, make payments faster
Foster “constituent” oriented service
Accelerate revenue reconciliation to general fund
Demonstrate public accountability, increased revenue per dollar spent
Standardized solution connecting the tax & revenue management lifecycle process
Lowered cost per return filed
Offer “single view of taxpayer” across tax types and tax lifecycle
Collections & Disbursements
Audits, Inspection & Detection,
Taxpayer Case Management
Revenue Accounting, Performance Benchmarking Registration,
Account Maintenance and Service Support
Online Forms, eFiling, Returns
Processing
Filing Compliance
Disadvantages of Stand-alone Applications
© SAP 2007 / Page 13
Calculation1
Citizen Account1
Registration1
Collection1 ...
Calculation2
Citizen Account2
Registration2
Collection2
Calculationn
Citizen Accountn
Registrationn
Collectionn
Higher maintenance costsLess information visibleMore inconsistent dataUncomfortable for constituentsLess compliance
Advantages of Integrated Solutions
© SAP 2007 / Page 14
Calculation1
Citizen/Business Account
Registration(ONE for ALL)
Calculation2
Calculationn
Collections/Delinquencies
Generic IT-Framework Consistent view of citizen/business Verified and reconciled filing data Timely and automated mass processing Central information on payment history E-Services: simple for constituents,
low costs for the public
SAP Tax & Revenue Management Package
© SAP 2007 / Page 15
SAP CRMSAP ERPE
nter
pris
e P
orta
l
Budget
FinancialCustomer Care
Tax Estimation
Tax Analysis
Case/Records Management
SAP NetWeaver
Business Intelligence
Documents
Rules Engine Workflow
Revenue Accounting
Collections Management
Controlling
Financials
Public Sector Collection & Disbursement
Enterprise Extension – Public Sector Audit CaseBankruptcy
Case
Taxpayer Online Services
Registration
Returns Processing
Receivables & Payables Management
e-Filing
e-Payment
Account Information
Collaboration
Activities Overview
Public Sector Collection & Disbursement (PSCD) - Product definition
© SAP 2007 / Page 16
Public Sector Collection and Disbursement
(PSCD)
Public Sector Collection and Disbursement
(PSCD)
Technical ComponentTechnical Component
Product ComponentProduct Component
Industry Solution – Public Sector Contract Accounting
(IS-PS-CA)
Industry Solution – Public Sector Contract Accounting
(IS-PS-CA)
Solution ScenarioSolution Scenario
Tax and Revenue ManagementTax and Revenue Management
Grantor ManagementGrantor Management
Social Services & Social SecuritySocial Services & Social Security
Border ManagementBorder Management
How is PSCD being developed?
© SAP 2007 / Page 17
TelcoRM-CA
UtilitiesIS-U
FI-CA
PSCD
FI
FI-CA
IS-U
...
Public SectorPSCDInsurance
FS-CD
FI-CA
Why “Contract Accounting“ ?
© SAP 2007 / Page 18
ContractAccountContractAccount
... to being a Business Partner.
From being a Citizen, Business Owner, Taxpayer....
One Citizen Account – different Contract Accounts
© SAP 2007 / Page 19
Citizen
Business
Business
Partner
Business
Partner
Leisure
Tax
Leisure
Tax
Property
Tax
Property
Tax
PSCD
SAP‘s concept of Mass Data Processing
© SAP 2007 / Page 20
Ability to Administer Process Mass Records With many Business Partners Processing Millions of Open Items
i.e. in Performance Test based on 5 M. Business partners:– Posting run 3,600,000 items per hour– Correspondence 8,900,000 items per hour
Ergonomic Back-office activities
Integration with Front-office activities
Optimum Performance
© SAP 2007 / Page 21
Public Sector Collection and Disbursement (PSCD)achieves optimum performance through the followingtechnical features:
1. Designed for Mass Data processing e.g. by Contract Accounting architecture or by Parallel runs
2. Open Item Management in a Sub ledger with periodic G/L-Update
Technology: Mass Processes in FI-CA
© SAP 2007 / Page 22
Indicators of large data volumes:
Target: Processing time can only be reduced if processesare split up
Parallel processing of the dataset
Payment run
Mass calculation of interest
Dunning notices
Correspondence print
Generation of bills
Technology: Splitting-Up Processes
© SAP 2007 / Page 23
Job 1Business partner:
From 100,000 to 699,999
Job 1Business partner:
From 100,000 to 699,999
Job 1Business partner:
From 100,000 to 349,999
Job 1Business partner:
From 100,000 to 349,999
Job 2Business partner:
From 350,000 to 401,000
Job 2Business partner:
From 350,000 to 401,000
Job 3Business partner:
From 400,001 to 699,999
Job 3Business partner:
From 400,001 to 699,999
Job 1-3end at nearly the same time
Job 1-3end at nearly the same time
End of runtimeNot in parallel
RuntimeRuntime
Interval separation issupported by the system
Parallel runs
Technology: Parallel Processing - Interval Creation
© SAP 2007 / Page 24
Intervalsize = 3
Intervalnumber
= 4
Intervalnumber
= 3
IntervalSize = 4
Interval_1Interval_2
Interval_3
Interval_1
Interval_2
Interval_3
Interval_4
BP_1
BP_3
BP_4
BP_5
BP_9
BP_19
BP_20
BP_30
BP_21
BP_35
BP_40
BP_31
Technology: Parallel Processing - Portioning
© SAP 2007 / Page 25
Challenges/Problems
How is the dataset to be portioned?The dataset is not distributed evenly:
Contract account numbers or business partner numbers are generally more concentrated in some number intervals than in others.
Contract accounts have varying numbers of items.
How many portions are to be assigned to each process? Each processing run does not contain the same processes or number of processes:
Processes on different servers have varying degrees of "performance".
Furthermore, performance is dependent on other processes that are being carried out at the same time.
Technology: Parallel Processing - Realization
© SAP 2007 / Page 26
mOIs
mOIs
mOIs
...
Interval1
Interval4
Interval9
Interval3
Interval6
Interval2
Interval10
Server AJob 1
Server AJob 2
...Server X
Job n
Dispatcher formass data program
m = Block value
Enhancements I
© SAP 2007 / Page 27
Enhancement Concept for Industry Solutions andCustomers:
Posting areas (FQC0)
Process / event
Different applications use different application indicators (for example „P“ = Public Sector, „R“ = IS-U, „V“ = IS-IS/CD...)
System brings in all relevant tables(SI_INCLUDE, CI_INCLUDE)
Master data are built with Business Data Toolset (BDT)
Enhancements II
© SAP 2007 / Page 28
Example Dunning activity run:
Framework program (with parallelization, determination of open items, protocol, reads dunning history....)
3 events, i.e. user exits (grouping, set dunning locks, check tolerance days...)
Technology: Event Concept (1)
© SAP 2007 / Page 29
Yes
Yes
No
No
FI-CA program(Event)
FI-CA program(Continuation)
Customer-Specific
Industry- specific
Standardprogram
ISprogram
Customerprogram
Allows flexibilitywithout modifyingSAP programs
Technology: Event Concept (2)
© SAP 2007 / Page 30
Standard functionalityTFKFBM
Event
2000............
Text
Interest key determ.............
ABAP/4 modules
FKK_SAMPLE_2000............
Industry functionalityTFKFBS
Event
0350............
Text
Dunning Activities............
ABAP/4 modules
ISU_0350............
Customer functionalityTFKFBC
Event
...
...0260
...
...
Text
...
...Return charges
...
...
ABAP/4 modules
...
...FCS_0260
...
...
SAPxxxxx
program.
...event 2000 ...
...event 0350 ...
...event 0260 ... ... ...
SAP ERP Central Component (ECC) - SAP ERP 6.0
© SAP 2007 / Page 31
Industry solutions shipped in SAP ERP 6.0 are technically realized:
within the cross-industry application’s Core
as Industry & Enterprise Extensions of SAP ERP to be activated via the SAP Switch Framework
Business Function Sets Public Services:
BF Contract Accounting Funds Management
BF Collection & Disbursement BF Grantor Management BF Tax & Revenue
Management
C
IE
FormerAdd-On
SAP Web Application Server
SAP ECC Core
FormerAdd-On
FormerAdd-On
FormerAdd-On
Add-On
SAP ERP 6.0
SAP NetWeaver Add-On
EE EE EE PSCD IE IE
Industry & Enterprise Extensions
SAP ERP 6.0: Industry Extensionscan be activated via the Switch Framework
© SAP 2007 / Page 32
SAP Switch Framework
SAP Discrete Industries Mill Products
SAP Media
SAP Telecommunication
SAP Oil and Gas
…..
SAP ECCSAP ERP Central Component 6.00
Industry Business Function Sets
Generic Business Function Sets
Financial Services
Global Trade
…..
Only ONE Industry Business Function Set can be activated via Switch
…..
SEVERAL Generic Business Function Sets can be activated via Switch
SAP Enhancement Packages
© SAP 2007 / Page 33
SAP offers a new method to enhance the SAP Business Suite and ERP solutions
Update the SAP enterprise software solutions with minimal disruption to business and IT operations
Industry leading technique to evolve and expand capabilities of the organization software solutions
“Expand on demand”
In our experience applying the principles of lean manufacturing to Application Development and Maintenance can increase productivity
by 20 to 40 percent while improving the quality and speed of execution.”
The McKinsey Quarterly, May 2007
“
Lean
User interface
Functionality
Enterprise services
NetWeaverfoundation
EhA EhB
EhC EhD
EhE EhF
EhA EhB
EhC EhD
EhE EhF
EhA EhB
EhC EhD
EhE EhF
Enhancement Package
New SAP Release Strategy
© SAP 2007 / Page 34
INNOVATION
Adoption of processes when required Easy introduction of new processes New user groups Modernized user interfaces
STABILITY
Stable core processes Legal compliance Stable technology platform Sufficient maintenance schedule No need for major upgrades
NEW RELEASE STRATEGY
Flexibility to implement new processes and scenarios
Innovation delivery without disruption
Switch framework provides flexibility to chose what functionality to use
SAP NetWeaver
SAP ERP 6.0
Enhancement Packages
SAP ERP 6.0 Overview
© SAP 2007 / Page 35
SAP NetWeaver
SAP ERP 6.0
Enhancement Packages
Quick Facts About SAP ERP 6.0 Launched in June 2006 Built on SAP NetWeaver 7.0 More than 3,400 productive systems
(07/2007) Platform upon SAP will deliver future
software innovations Software innovation delivered via “SAP
enhancement packages” SAP enhancement package 4 for SAP ERP
went into ramp-up in November 2008
What Are Enhancement Packages? Optionally installed and activated software innovations for SAP ERP 6.0
Software innovations include; UI simplifications, functional enhancements, industry specific capabilities and enterprise services
Cumulative in nature; current enhancement packages contain the entire content of earlier packages
Enhancement packages are not support packages
SAP Enhancement Packages for SAP ERP
© SAP 2007 / Page 36
Man- datory
Optional
Legal/Tax Changes, Corrections
Enhancement Packages
Support Packages
New/Improved Functionality
Switch Framework
Enterprise Services
A New Approach to Software Upgrades with SAP ERP 6.0
© SAP 2007 / Page 37
Functionality
Application Platform
User interface
Enterprise services
Managing Traditional Software Upgrades
No options, “All or None” Non-targeted software
innovation Heavy - high adjustment effort
User interface
Functionality
Enterprise services
ApplicationPlatform
EhA EhB
EhC EhD
EhE EhF
EhA EhB
EhC EhD
EhE EhF
MES Integ.
EBPP
E-Recruit.
HCM forms
Credit Report
Budget Executio
n
Enhancement Package
E-Recruitment
Managing SAP Enhancement Packages
Optional, “Pick and Choose” Targeted software innovation Lightweight – low adjustment
effort
Comparison of Software Delivery Methodologies
Benefits of the Enhancement Concept
© SAP 2007 / Page 38
SAP publishes test case templates for every business function
SAP documents details of ERP enhancements by business function
All details are available to customers in advance: http://service.sap.com/erp-ehp
Test Case Templates
Streamlined Documentation
Customers have flexibility to activate business functions that meet business needs
Training and acceptance testing is isolated to a defined area of SAP ERP
Selective Changes
- Simplified budget estimation and project planning
- All necessary information centrally available along the project lifecycle
- Less effort needed for test preparation
- More efficient test execution for key users
Adoption of software innovation can be activated on demand
Avoids “big-bang” upgrade projects
Isolates testing effort and accelerates time to value
Benefits for the customer:
Summary of Enhancement Packages
© SAP 2007 / Page 39
SAP is changing the game with enhancement packages: Innovation without disruption
Sustainability All Enhancement Packages follow SAP ERP 6.0 maintenance cycle
Pick and Choose Switch framework provides flexibility to choose what functionality to use
Stability AND Innovation Predictable projects and isolated testing and adjustment effort
Deploy as you go All SAP enhancement packages are optional
Advantages of Contract Accounts Receivable and Payable
© SAP 2007 / Page 40
Optimized use of storage space due to a special type of document structure
Parallel mass runs
SAP Business Partner concept
Documents are assigned to business partners and contract accounts (and contracts - depending on the industry)
Summarization of general ledger information (summary records)
Agent-friendly processing of accounting transactions infront office and back office
Basis for industry- and customer-specific functions
Integration to other SAP applications (CRM, FSCM, BI, …)