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Group 2 Group 2 Knowledge of the business Knowledge of the business
domaindomain- business process- business process
961657 林慈意 Recruitment961661 王冠文 Manufacturing Process961662 郭姿君 Procedure of Emergency961719 蔡柏緯 Marketing Process961724 李思賢 Logistics Management 961734 黃美玲 The Audit Process
Teacher: Dr. Celeste Ng
961601 黃若喬 Quality Control961605 黃奕錞 Customer Service 961606 趙祈雅 Purchasing Process961613 郭紓芸 Accounting961617 余政泰 Outsourcing961644 謝明君 Sales Process961648 唐萬容 Technical Support
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Business ProcessBusiness Process
A A business processbusiness process is a collection is a collection of related, structured activities or of related, structured activities or tasks that produce a specific service tasks that produce a specific service or product for a particular customer or product for a particular customer or customers. or customers.
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Customer Service Customer Service << 客服客服 >>
961605961605 黃奕錞黃奕錞
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DefinitionDefinition
Customer serviceCustomer service is the provision of is the provision of service to customers before, during service to customers before, during and after a purchase. and after a purchase.
Customer serviceCustomer service is a series of is a series of activities designed to enhance the activities designed to enhance the level of customer satisfaction level of customer satisfaction –– that is, that is, the feeling that a product or service the feeling that a product or service has met the customer expectation.has met the customer expectation.
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Customer service personnelCustomer service personnel
Who are the user of the Who are the user of the process ?process ?
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Flow chart Flow chart
Figure 1
Wait for question
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Figure 1.1
Wait for question
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Figure 1.2
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Example Example
Source: http://www.e-bus.taipei.gov.tw/
Figure 2
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Figure 2.1
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Figure 2.2
1212Figure 2.3
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961724961724 李思賢李思賢
Logistics Management Logistics Management 物流物流 << 運籌管理運籌管理 >>
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DefinitionDefinition
1.1.Logistics involves the integration of Logistics involves the integration of information, information, transportation, , inventory, , warehousing, material-, material-handling, and handling, and packaging, and , and occasionally occasionally security
2.2.Logistics is a channel of the Logistics is a channel of the supply chain which adds the value of which adds the value of time and place utility time and place utility
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Who are the user of the Who are the user of the processprocess ？？
The chief of Logistics Distributing The chief of Logistics Distributing Center or the stuffCenter or the stuff
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Figure 3
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Part2
2020
Part3
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Part4
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Procedure of Procedure of EmergencyEmergency<< 急救流程急救流程 >>
961661961661 郭姿君郭姿君
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DefineDefine
Many emergencies cause an Many emergencies cause an immediate danger to the life of immediate danger to the life of people involved. people involved.
such as the entire range of medical such as the entire range of medical emergencies including heart attacks, emergencies including heart attacks, strokes, and traumastrokes, and trauma
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DefineDefine
Some emergencies are not immediately Some emergencies are not immediately threatening to life, but might have serious threatening to life, but might have serious implications for the continued health and implications for the continued health and well-being of the person.well-being of the person.
such as broken limbs, which do not such as broken limbs, which do not usually cause death, but immediate usually cause death, but immediate intervention is required if the person is to intervention is required if the person is to recover properlyrecover properly
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TriageTriage
TriageTriage is a process of prioritizing is a process of prioritizing patients based on the severity of their patients based on the severity of their condition.condition.
The transport destination for the patient, The transport destination for the patient, based upon the special needs of the based upon the special needs of the patient or the balancing of patient patient or the balancing of patient distribution in a mass-casualty setting.distribution in a mass-casualty setting.
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Triage categoriesTriage categories
Class I : require minor treatment and can Class I : require minor treatment and can return to duty in a short period of time.return to duty in a short period of time.
Class II : injuries require immediate life Class II : injuries require immediate life sustaining measures.sustaining measures.
Class III : definitive treatment can be delayed Class III : definitive treatment can be delayed without loss of life or limb.without loss of life or limb.
Class IV : requiring such extensive care Class IV : requiring such extensive care beyond medical personnel capability and time.beyond medical personnel capability and time.
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Who are the user of the Who are the user of the processprocess ？？
Emergency PatientsEmergency Patients Senior nurse Senior nurse PhysicianPhysician
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Star
Emergency Patients
Triage Category
First aid (Performs the surgery)
Registered
serious
slight
Whether to provide the basic
document
Yes
NoAnonymous
(Medical record number)
Physician sees patient
Examine (Ex:blood test) and Makes out a prescription
Estimate the latent hazardous factor
Sustain for observation Pay your expenses at the ER cashier
Arrange hospitalization
Whether to need for drug treatment
Go to the pharmacy for your medications
Finish & go home(Continually tracing)
End
Yes No
Needs to be hospitalized?
YesNo
No Yes
The The Procedure Procedure
of of Emergency Emergency
VisitsVisits
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Star
Emergency Patients
Triage Category
First aid (Performs the surgery)
Registered
serious
slight
Whether to provide the basic
document
Yes
NoAnonymous
(Medical record number)
Physician sees patient
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Examine (Ex:blood test) and Makes out a prescription
Estimate the latent hazardous factor
Sustain for observation Pay your expenses at the ER cashier
Arrange hospitalization
Whether to need for drug treatment
Go to the pharmacy for your medications
Finish & go home(Continually tracing)
End
Yes No
Needs to be hospitalized?
YesNo
No Yes
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Advantages and Advantages and disadvantagesdisadvantages
Advantages:Advantages: Promote the efficiency of emergency Promote the efficiency of emergency
Disadvantages:Disadvantages: Each hospital is different from the Each hospital is different from the
processprocess This process is not complete This process is not complete
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Manufacturing ProcessManufacturing Process<< 製造流程製造流程 >>
961661961661 王冠文王冠文
3333
Definition :Definition :
Manufacturing is the use of machines, Manufacturing is the use of machines, tools and labor to make things for use tools and labor to make things for use or sale. The term may refer to a range or sale. The term may refer to a range of human activity, from handicraft to of human activity, from handicraft to high tech, but is most commonly high tech, but is most commonly applied to industrial production, in applied to industrial production, in which raw materials are transformed which raw materials are transformed into finished goods on a large scale.into finished goods on a large scale.
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Basic ProcessBasic Process
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RAW MATERIAL RAW MATERIAL EXTRACTIONEXTRACTION Material is synonymous with substance, and is Material is synonymous with substance, and is
anything made of matter anything made of matter –– hydrogen, air and hydrogen, air and water are all examples of materials. water are all examples of materials. Sometimes the term "material" is used more Sometimes the term "material" is used more narrowly to refer to substances or components narrowly to refer to substances or components with certain physical properties that are used with certain physical properties that are used as inputs to production or manufacturing. In as inputs to production or manufacturing. In this sense, materials are the parts required to this sense, materials are the parts required to make something else, from buildings and art make something else, from buildings and art to stars and computers.to stars and computers.
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Manufacturing ProductionManufacturing Production
Manufacturing production stage, is a Manufacturing production stage, is a product of the process from raw product of the process from raw materials, basically products are being materials, basically products are being produced here, or semi-finished produced here, or semi-finished products, manufacturing facilities in products, manufacturing facilities in accordance with the size of the various accordance with the size of the various different modes of production is the different modes of production is the most important manufacturing process most important manufacturing process part. part.
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TransportationTransportation
Transport or transportation is the Transport or transportation is the movement of people and goods from movement of people and goods from one location to another. Modes of one location to another. Modes of transport include air, rail, road, transport include air, rail, road, water, cable, pipeline, and space. water, cable, pipeline, and space. The field can be divided into The field can be divided into infrastructure, vehicles, and infrastructure, vehicles, and operations.operations.
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Utilization ReuseUtilization Reuse Disposal RecyclingDisposal Recycling
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Who are the user of the Who are the user of the process ?process ?
Manufacturing process managerManufacturing process manager Product manufacturerProduct manufacturer
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Manufacturing process in accordance Manufacturing process in accordance with each of the different products with each of the different products and have their own production and have their own production process, in accordance with the process, in accordance with the aforementioned five determine their aforementioned five determine their cost of production, also affect the cost of production, also affect the production process.production process.
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EXAMPLE:Steel manufacturing EXAMPLE:Steel manufacturing processprocess
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Slab Storage
FurnaceSteel plate rolling
machine
Heat Treatment Hot mill
1200~1250
Extended to the required range
Very thick cooling bed
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Very thick cooling bed
Oxygen-acetylene cutting
Finished steel
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Cooling Bed
Cutting machine
Divider
Inspection Station
Cold mill
Heat Treatment Hot mill
Finished steel
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Slab Storage
FurnaceSteel plate rolling
machine
Heat Treatment Hot mill
1200~1250
Extended to the required range
Very thick cooling bed
Oxygen-acetylene cutting
Finished steel
Cooling Bed
Cutting machine
Divider
Inspection Station
Cold mill
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Technical Support ProcessTechnical Support Process<< 技術支援技術支援 >>
961648961648 唐萬容唐萬容
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What is technical support?What is technical support?
Technical supportTechnical support basically is a basically is a service that providing assistance service that providing assistance with the products of company sold with the products of company sold (e.g., mobile phones, computers, (e.g., mobile phones, computers, accounting systems), it could be accounting systems), it could be hardware or software. hardware or software.
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How technical support How technical support delivered?delivered?
For basic software problems, it may be For basic software problems, it may be delivered over the delivered over the telephonetelephone or online by or online by e-maile-mail or a or a web site web site or, by using or, by using remote remote accessaccess repair services. repair services.
For more complicated problems with For more complicated problems with hardware may need to be dealt with in hardware may need to be dealt with in person.person.
Larger organizations frequently have Larger organizations frequently have internal technical supportinternal technical support available to available to their staff for computer related problems. their staff for computer related problems.
OutsourcingOutsourcing: Some companies : Some companies specializing in providing technical support specializing in providing technical support to other organizations.to other organizations.
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Product Development Department Product Development Department Development TeamDevelopment Team
Maintenance DepartmentMaintenance Department Support Service PersonnelSupport Service Personnel
Who are the users of the Who are the users of the process ?process ?
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Support request type:Support request type: Technical IssuesTechnical Issues Regular MaintenanceRegular Maintenance
Technical Support Technical Support ProcessProcess
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Technical Issues Technical Issues ProcessProcess
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Regular Regular Maintenance Maintenance
ProcessProcess ConfirmConfirm
the maintenance requestthe maintenance request
ImplementImplement the maintenance requestthe maintenance request
CloseClose the maintenance requestthe maintenance request
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Confirm the Confirm the maintenancmaintenance requeste request
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Implement the maintenance Implement the maintenance requestrequest
NoYes
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Close the maintenance requestClose the maintenance request
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ExamplesExamples
叡揚資訊－代理產品服務部門叡揚資訊－代理產品服務部門
為公司代理的國內外軟體，提供完善售後為公司代理的國內外軟體，提供完善售後服務，以提昇客戶滿意度並延長軟體在客服務，以提昇客戶滿意度並延長軟體在客戶處之服務期限。戶處之服務期限。
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Sales processSales process<< 銷貨銷貨 >>
961644961644 謝明君謝明君
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DefinitionDefinition
AA salesale is the pinnacle activity is the pinnacle activity involved ininvolved in sellingselling products or products or services in return for money or other services in return for money or other compensation. It is an act of compensation. It is an act of completion of a commercial activity.completion of a commercial activity.
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CustomerCustomer Credit departmentCredit department Sales departmentSales department Shipping departmentShipping department WarehouseWarehouse Collecting departmentCollecting department Accounting departmentAccounting department
Who are the user of the Who are the user of the process ?process ?
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Flow chart Flow chart
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When customer purchase an order, sales department check When customer purchase an order, sales department check inventory and give the order to credit department to verify , then inventory and give the order to credit department to verify , then give order confirmation back to customer.give order confirmation back to customer.After order has verified , collecting department start to collect After order has verified , collecting department start to collect and deal with customerand deal with customer ’’s payment information then file the s payment information then file the documents.documents.At the same time , sales department give notice to warehouse to At the same time , sales department give notice to warehouse to pick goods.pick goods.
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Warehouse give a shipping notification to shipping department to ship Warehouse give a shipping notification to shipping department to ship after picking , then shipping department will process the shipping after picking , then shipping department will process the shipping information and file the documents.information and file the documents.Collecting department will invoice receipts and create receipt Collecting department will invoice receipts and create receipt vouchers , then send receipt to customers with goods.vouchers , then send receipt to customers with goods.When accounting department get the receipt voucher will account a When accounting department get the receipt voucher will account a general ledger and file the documents.general ledger and file the documents.
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RecruitmentRecruitment<< 招募招募 >>
961657961657 林慈意林慈意
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DefinitionDefinition
Recruitment is the process of Recruitment is the process of attracting individuals on a timely attracting individuals on a timely basis, in sufficient numbers, and with basis, in sufficient numbers, and with appropriate qualifications, and appropriate qualifications, and encouraging them to applying for job encouraging them to applying for job with an organization.with an organization.
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A department called A department called ““Human Human resource managementresource management”” (HRM) (HRM) managing the process of managing the process of recruitment.recruitment.
The manager of HRM initiates an The manager of HRM initiates an employee requisition. Candidates, employee requisition. Candidates, Interview staff, Clerical staff help to Interview staff, Clerical staff help to accomplish the process. accomplish the process.
Who are the user of the Who are the user of the process ?process ?
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Flow ChartFlow Chart
Candidates
Internal sources
External sources
Internal methods
External methods
Choose selectingmethod
Selecting
Decide recruitingpeople
Human resource planning
Alternatives to recruitment
Recruitment
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Human resource planning
Alternatives to recruitment
Recruitment
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Internal sources
External sources
Internal methods
External methods
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Candidates
Choose selectingmethod
Selecting
Decide recruitingpeople
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ExampleExample
The Audit Process
961734 黃美玲
DefinitionThere are three part of audit First Party Audit Means the internal auditing. Audit the company itself.
Second Party Audit Customer to audit the company
Third Party Audit Authentication organization audit to the company
Definition The internal auditing is in the most important
self-diagnostic tool in the quality control system.
Company always has to spends the huge time and the manpower to completes every year's internal auditing plan.
But the problem is that it sometimes can’t find the real problem in the system.
The worst situation is that the audit is too subjective. It might cause the system plump, consumes the internal cost and the energy.
Who are the user of the process
Auditing group member• One leader audit• Several audits
Task of leader audit• Draws up the auditing plan• Organizes the auditing group• Coordinate, determination, observation shortcoming• Proposes the audit summary report
Task of audits• Collects and analyzes data• To make audit report
Organization of internal auditing
General Manager
leaderof
internal audit
Audits of information management
Audits of human resource management
Audits of finance management
Audits of marketing management
Audits of Production management
Audits of Material management
Definition There are three parts of internal audit
• System audit• Manufacture audit• Product audit
Manufacture audit The system will have the problem when
manufacturing. Many factors run at the same time might
have inconsistent or conflict. Manufacture audit Through the manufacture audit that we
can find the original problem of process and system.
Flow chart
Start AuditAudit
Scheduleapprobate
Audit
Collect &
Analysis
Confirm improve
suggestion
ReviseInvestigate resultRegular Audit
Close the
case
Examine
File
Yes
No
Yes
No
Internal Auditing
There has the different work content according to the company’s organization and different time.• The company just established• The company has completely internal
auditing system• The company wants to seek the reform
Profit from internal auditing
Create a correct concept and technique
Reduce the system problem and waste
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OutsourcingOutsourcing<< 委外委外 >>
961617961617 余政泰余政泰
8080
DefinitionDefinition
OutsourcingOutsourcing business process is a business process is a series of which information activities series of which information activities should outsourced ,and the activities should outsourced ,and the activities may complete and maintain by may complete and maintain by another company. another company.
Outsourcing Outsourcing can improve can improve competitive and reduce the cost .competitive and reduce the cost .
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Who are the user of the Who are the user of the processprocess
Decision Manager Decision Manager use the process use the process choose and manage what should be choose and manage what should be outsourcing.outsourcing.
Employee Employee use the process to get use the process to get report.report.
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Flow chart Flow chart STAR
T
ChooseActiviti
es
Specification
Public Bidding
Outsourcer Implement
Verify
Training Employee
Adjustment and
questionnaire
Maintain Change Demand
s
End
Analyze Specificatio
n
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Analyze Project
activities
Set up Project Group
Decision outsourci
ng activities
START
Part 1Part 1
Public Bidding
Do Nothing
Outsourcing
Outsourcing
NoneNone
Project Group draw up
Specification
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Choose Outsourc
er
Part 2Part 2
Analyze Specificatio
n
Verify
Training Employee
Adjustment and
questionnaire
Outsourcer ImplementAnd Report
Back
PassPassNo PassNo Pass
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Bring upChange Order
END
Part 3Part 3
Regular Maintain
Change Demand
s
NoNo
YesYes
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Example Example
Case 1: Case 1:
Ministry of Finance Bureau of Ministry of Finance Bureau of outsourcing issue profit Lotteryoutsourcing issue profit Lottery
User: Ministry of FinanceUser: Ministry of Finance Outsourcing Item:Outsourcing Item:
IT equipment IT equipment
Lotto processing systemLotto processing system Profit: 235 hundred millions per yearProfit: 235 hundred millions per year
Source: http://www.rdec.gov.tw
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Example Example
Case 2: Case 2:
National science council IT National science council IT outsourcingoutsourcing
User:User:
National science council National science council Outsourcing Item:Outsourcing Item:
IT equipment IT equipment
data managementdata management
Source: http://www.rdec.gov.tw
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Purchasing processPurchasing process<< 採購流程採購流程 >>
961606961606 趙祈雅趙祈雅
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What is purchasing?What is purchasing?
PurchasingPurchasing refers to a refers to a business or organbusiness or organization attempting to acquire goods or sization attempting to acquire goods or services to accomplish the goals of the enervices to accomplish the goals of the enterprise. terprise. Though there are several organThough there are several organizations that attempt to set standards in izations that attempt to set standards in the purchasing process, processes can vthe purchasing process, processes can vary greatly between organizations.ary greatly between organizations.
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Purchasing processPurchasing process
PurchasingPurchasing is the formal process of is the formal process of buyibuying goods and servicesng goods and services.. A requisition is generated, which details the A requisition is generated, which details the
requirements requirements A Request for Proposal (RFP) or Request for A Request for Proposal (RFP) or Request for
Quotation (RFQ) is then raised. Quotation (RFQ) is then raised.
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Suppliers send their quotations in response to the Suppliers send their quotations in response to the RFQ, and a review is undertaken where the RFQ, and a review is undertaken where the best ofbest offer (typically based on price, availability and qualifer (typically based on price, availability and quality) ty) is given the purchase order.is given the purchase order.
The Supplier then delivers the products/service aThe Supplier then delivers the products/service and the customer records the delivery. nd the customer records the delivery.
An invoice is sent by the supplier which is cross-chAn invoice is sent by the supplier which is cross-checked with the Purchase Order and Document whiecked with the Purchase Order and Document which specifying that the goods received. ch specifying that the goods received.
The payment The payment is gave to financial department.is gave to financial department.
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Who are the user of the Who are the user of the processprocess ？？
Material departmentMaterial department Demand departmentDemand department Financial department Financial department Purchasing departmentPurchasing department
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Flow chart Flow chart
PurchasingPurchasing is the formal process of is the formal process of A A purchasing process usually consists of 5 purchasing process usually consists of 5 major processes:major processes:
①① Select SupplierSelect Supplier
②② Negotiate Terms and Pricing Negotiate Terms and Pricing
③③ Prepare Purchase OrderPrepare Purchase Order
④④ Audit InvoiceAudit Invoice
⑤⑤ Place Purchase Order Place Purchase Order
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Example--artificial tooth Example--artificial tooth corp.corp.
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Quality ControlQuality Control<< 品質管理品質管理 >>
961601 961601 黃若喬黃若喬
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What is Quality Control?What is Quality Control?
DefinitionDefinition Quality Control is generally recognized as the form of "control" Quality Control is generally recognized as the form of "control" that is based on inspection with the "quality policy" making the that is based on inspection with the "quality policy" making the quality. quality.
This is the forerunner of quality assurance where one should build This is the forerunner of quality assurance where one should build a system that aims to remove the need for inspection by removing a system that aims to remove the need for inspection by removing the possibilities for error. the possibilities for error. Prevention rather that detection Prevention rather that detection
Main SectionsMain SectionsIQC IQC (Incoming Quality Control)(Incoming Quality Control)
IPQC IPQC (In Process Quality Control(In Process Quality Control ))OQC OQC (Out-going Quality Control )(Out-going Quality Control )
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Main SectionsMain Sections
IQCIQC (Incoming Quality Control)(Incoming Quality Control) The inspection and quality controlling of all raw The inspection and quality controlling of all raw materials.materials.
IPQCIPQC (In Process Quality Control )(In Process Quality Control )
To check the quality of the output of a manufacturing To check the quality of the output of a manufacturing
process.process. OQCOQC (Out-going Quality Control )(Out-going Quality Control )
To check every lot of the products before deliveryTo check every lot of the products before delivery..
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Main SectionsMain Sections
The Sequence of three Main SectionsThe Sequence of three Main Sections
IQC IPQC OQC
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User and OwnerUser and Owner
UserUser The employees of IQC department, IPQC The employees of IQC department, IPQC
department, OQC department.department, OQC department. OwnerOwner
Quality Control manager Quality Control manager
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QC flow chartQC flow chart
騰煒科技騰煒科技 TEN_WEI TEN_WEI
TECNOLOGYTECNOLOGY
Electroplating for Electroplating for LeadLead
frame, LCD, LED and frame, LCD, LED and
etc.etc.
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IQCIQC
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IPQCIPQC
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OQCOQC
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Marketing ProcessMarketing Process<< 行銷行銷 >>
961719961719 蔡柏緯蔡柏緯
110110
DefinitionDefinition
Under the marketing concept, the Under the marketing concept, the firm must find a way to discover firm must find a way to discover unfulfilled customer needs and bring unfulfilled customer needs and bring to market products that satisfy those to market products that satisfy those needs. needs.
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What is Marketing ProcessWhat is Marketing Process’’s s Primary Purpose?Primary Purpose?
The purpose of marketing The purpose of marketing (1) find and engage qualified (1) find and engage qualified
prospects prospects (2) develop them into leads for the (2) develop them into leads for the
sales forcesales force
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Companies or the marketing Companies or the marketing departmentdepartment
Who are the user of the Who are the user of the process ?process ?
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MarketinMarketing g
ProcessProcess
Maintain the marketing
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Marketing 4P
Maintain the marketing
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Get Customer static state information
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Customer dynamic state information
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Example : McDonald'sExample : McDonald's
Marketing point :PlacePromotionAdvertisement
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Example:7-11Example:7-11
Marketing point:ProductPlace
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Example:CarrefourExample:Carrefour
Marketing point:PricePlace
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Example : SouthWest AirlineExample : SouthWest Airline
Marketing point:Price
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Example : AppleExample : Apple
Marketing point:Product
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AccountingAccounting<< 會計會計 >>
961613961613 郭紓芸郭紓芸
123123
DefinitionDefinition Accounting Accounting is used to record and is used to record and
analyze different economical analyze different economical activities (Ex. activities (Ex. purchasepurchase 、、 produceproduce 、、 salarysalary……) ) output accounting reports.output accounting reports.
General Ledger: General Ledger:
Other systemsOther systems’’ transaction entries transaction entries would input into general ledger.would input into general ledger.
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The relations between general ledger and other The relations between general ledger and other processprocess
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ManagerManager （（ Decide a policy with accounting reportDecide a policy with accounting reportss ））
AuditorAuditor （（ Check accountsCheck accounts ）） AccountantAccountant （（ Deal with funds and edit accounting Deal with funds and edit accounting
reportsreports ）） BankBank (Contrast reports between company and (Contrast reports between company and
bank)bank)
Who are the user of the Who are the user of the process ?process ?
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Flow Flow chart chart
From: From: http://www.smartdraw.com/http://www.smartdraw.com/
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Daily Daily Work Work
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FinancFinance work e work
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BalancBalancee
AccouAccountnt
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ClosinClosingg
EntrieEntriess
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ItIt’’s an organization in Taiwan for s an organization in Taiwan for airfreight companies. airfreight companies.
It recruits members and serves them.It recruits members and serves them. (Ex. Educational training , conciliate quarrels (Ex. Educational training , conciliate quarrels ……etc )etc )
It should adjust their finance. It should adjust their finance. The association uses accounting The association uses accounting
process to manage their general ledger process to manage their general ledger ..
The Airfreight ForwarderThe Airfreight Forwarder’’s s
AssociationAssociation
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Customer Service:Customer Service: http://www.e-bus.taipei.gov.tw/http://www.e-bus.taipei.gov.tw/ http://en.wikipedia.org/http://en.wikipedia.org/
Technical Support Process:Technical Support Process: Wikipedia: Business process, Technical support Wikipedia: Business process, Technical support
(http://en.wikipedia.org/wiki/Business_process(http://en.wikipedia.org/wiki/Business_process& http://en.wikipedia.org/wiki/Technical_support )& http://en.wikipedia.org/wiki/Technical_support )
Galaxy Software Services Corporation Galaxy Software Services Corporation (http://www.gss.com.tw/index_new.htm)(http://www.gss.com.tw/index_new.htm)
SourceSource
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Procedure of Emergency:Procedure of Emergency: http://www.tzuchi.com.tw/tzuchi_en/International_Medicine/http://www.tzuchi.com.tw/tzuchi_en/International_Medicine/
images/04Emergency.pdfimages/04Emergency.pdf www.lshosp.com.tw/direct/new_49.htmwww.lshosp.com.tw/direct/new_49.htm http://en.wikipedia.org/wiki/Triagehttp://en.wikipedia.org/wiki/Triage en.wikipedia.org/wiki/Emergencyen.wikipedia.org/wiki/Emergency 140.116.58.126:8050/menu1/menu1-2.asp140.116.58.126:8050/menu1/menu1-2.asp http://elc.skh.org.tw/elc/er119/sked/95lecture/0729.pdfhttp://elc.skh.org.tw/elc/er119/sked/95lecture/0729.pdf tw.myblog.yahoo.com/shiraya-clinic/article?tw.myblog.yahoo.com/shiraya-clinic/article?
mid=556&next=555&l=a&fid=1mid=556&next=555&l=a&fid=1 Sales Process:Sales Process:
CORE CONCEPT OF ACCOUNTING INFORMATION SYSTEM STEPHEN CORE CONCEPT OF ACCOUNTING INFORMATION SYSTEM STEPHEN MOSCOVE , MARK SIMKIN , NANCY BAGRANOFF EIGHTH EDITION MOSCOVE , MARK SIMKIN , NANCY BAGRANOFF EIGHTH EDITION
http://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Sales
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Recruitment:Recruitment: Human resource management By R.Wayne and Robert M. NoeHuman resource management By R.Wayne and Robert M. Noe 人力資源管理人力資源管理 By By 周瑛琦周瑛琦 http://www.indiarecruiter.net/wfrmHomePage.aspx http://www.indiarecruiter.net/wfrmHomePage.aspx
Audit:Audit: http://www.Epa.gov.tw/FileDownload/FileHandler.ashx?FLID=11380http://www.Epa.gov.tw/FileDownload/FileHandler.ashx?FLID=11380 http://www.bsigroup.tw/upload/Training/2010_web_doucment/http://www.bsigroup.tw/upload/Training/2010_web_doucment/
PA2010.pdfPA2010.pdf http://www.informationsecurity.com.tw/article/article_detail.aspx?http://www.informationsecurity.com.tw/article/article_detail.aspx?
aid=5531aid=5531 Outsourcing:Outsourcing:
http://www.rdec.gov.tw/http://www.rdec.gov.tw/ http://en.wikipedia.org/http://en.wikipedia.org/ http://www.cs.nchu.edu.tw/~fileman/notepad/dm01.htmhttp://www.cs.nchu.edu.tw/~fileman/notepad/dm01.htm
Purchasing process:Purchasing process: http://en.wikipedia.org/http://en.wikipedia.org/ http://www.simprocess.com/solutions/purchasing_process.htmlhttp://www.simprocess.com/solutions/purchasing_process.html
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Quality Control:Quality Control: http://www.tengwei.com.tw/http://www.tengwei.com.tw/ http://wiki.answers.com/http://wiki.answers.com/ http://tw.knowledge.yahoo.com/http://tw.knowledge.yahoo.com/
Marketing Process:Marketing Process: www.tutor2.netwww.tutor2.net www.cybermediamarketing.comwww.cybermediamarketing.com www.emeraldinsight.comwww.emeraldinsight.com
Accounting:Accounting: Smart Draw (http://www.smartdraw.com)Smart Draw (http://www.smartdraw.com) TAFA-R (www.tafa-r.org.tw)TAFA-R (www.tafa-r.org.tw) ERPERP 會計資訊系統與實務 （滄海書局）會計資訊系統與實務 （滄海書局）
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Thank You For Your Listening!Thank You For Your Listening!
Group 2Group 2
