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Smart Village – Citizen Experience & Transformation Agent 3 Citizen Experience Ease of services and resources (education, healthcare, financial and citizen services) Access to information anywhere and everywhere Transparent and efficient governance Improved health standards Improved standard of living Ease of access to government schemes and services Transformation Agents Leveraging Technology CSC Implementation of Government Scheme Financial Literacy Centre Citizen Centric Portals

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Dark Light Dark Light Accent Accent Accent Accent Accent Accent Hyperlink Followed Hyperlink Tata Blue 50% Tata Blue 25% Purple 50 % Purple 25 % Yellow 50 % Yellow 25 % Brown 50 % Brown 25 % Green 50 % Green 25 % Light Green 50% Light Green 25% Title and Content Smart Village Initiative SAGY Sansad Adarsh Gram Yojana A Programme with a difference Towards an Adarsh Gaon Smart Village Citizen Experience & Transformation Agents Focus Areas Sector Specific Citizen Experience iCITY A CTO Product (Demo) Next Step Agenda Smart Village Citizen Experience & Transformation Agent 3 Citizen Experience Ease of services and resources (education, healthcare, financial and citizen services) Access to information anywhere and everywhere Transparent and efficient governance Improved health standards Improved standard of living Ease of access to government schemes and services Transformation Agents Leveraging Technology CSC Implementation of Government Scheme Financial Literacy Centre Citizen Centric Portals Focus Areas SMART VILLAGE Citizen Services Good Governance Financial Inclusion EducationHealthcare Leverage on existing domain experience and assets optimize time and effort investments. Smart Village Education Experience 5 SMART Village - Education Enabling InfrastructureEffective Management e Resources SMART Boards Computers Learning Mgmt. System Student Teacher Communities e Reading Rooms Web/Computer Based teacher training Connectivity Monitoring & Tracking (including attendance) Sensors, Card readers etc. Drivers of Education Experience 6 Quality Resources (Content & teachers) Effective Management (Optimized resource utilization) Enabling Infrastructure (Learning & teaching aids) Education Experience Reimagined 7 Experience DriverBusiness as - Usual ExperienceTransformed ExperienceTransformation Enabler Resource Quality (Content) Limited to curriculum (recommended textbooks, readings) Universal access to searchable and catalogued resources e Resources Resource Quality (Teaching) Basic teaching skills trained in traditional teaching methods. Advanced teaching skills trained in modern teaching methods. Training Knowledge base Teaching Infrastructure Traditional teaching aids blackboard, charts etc. Manual class planning and management. Lessons delivered using modern teaching aids such as digital boards. Smart planning and management. In-class IT hardware Learning management systems Learning Infrastructure Limited opportunities for self learning, peer based learning, expert advise. Access to multiple learning channels, learning modes. Student community portals Effective Management Manual tracking and reporting of KPIS No analysis based decisions. Automated tracking & reporting KPIs Data & analysis based decision making. Campus management systems Smart Village Financial Inclusion Experience 8 SMART Village Financial Literacy Centers Banking Facilities Cooperative Societies Cashless Transactions Online and Mobile Banking CSC-Kiosks Awareness of Insurance and Pension schemes Drivers of Financial Inclusion Experience 9 Financial LiteracyBanking AccessInsurance and Pension Financial Inclusion Experience Reimagined 10 Experience DriverBusiness as - Usual ExperienceTransformed ExperienceTransformation Enabler Banking Access Limited access to banking facilities through bank or post offices in near by village Online and mobile banking providing cashless transaction facility for all day-to-day transactions and government subsidy transfer like DBT, fertilizer subsidy etc. CSC Kiosks Business Correspondence Agents Financial Literacy Centre Digitization of Cooperatives Financial Literacy Limited or no understanding of benefits of saving money, credit facility, electronic remittances, wealth creation etc. Villagers able to manage their financials and proactively asking for information on investment opportunities Financial Literacy Centre NGOs CSC - Kiosks Insurance and Pension Scheme Not aware of need of insurance and pension products and how they can benefit them Health and life insurance and pension schemes availed by all citizens with access to information on comparing various products offered by different companies CSC - Kiosks Smart Village Healthcare Experience 11 SMART Village Mobile Apps for basic healthcare Delivery of drugs at HOME for NCD cases Connect with health workers & know your ASHA Inter linkage with State / National Schemes Health Smart Card to all Verify sub standard drugs & Access to generic drugs Digitization of health records (EMR Creation) Health Kiosks Pull & push of health Info. Use of sensors Telemedicine All channels will be connected Drivers of Healthcare Experience 12 Quality Healthcare services (Availability medicines, vaccines, doctors, IP care) Ease of access to healthcare services (Villagers, Gram Panchayat, PHC, Private clinics, Health dept.) Resource utilization & performance (Digitization of health records, Health cards, Push mechanism) Healthcare Experience Reimagined 13 Experience DriverBusiness as - Usual ExperienceTransformed ExperienceTransformation Enabler Quality healthcare services Limited availability of drugs & other diagnostic services Limited staff and services at PHC and sub centres No specialised healthcare services Manual tracking of patients Villagers can directly connect to generic drug depots. Specialised healthcare services through Telemedicine Digitised patient records Mobile apps Telemedicine Health kiosks Sensors Generic drugs Digitized health record (EMR) Ease of access to healthcare services Limited access to health related information Unaware about actual process and benefits of Govt. schemes Villagers receive the drugs & certificates at home Easy to seek information using kiosks Alerts and notifications guiding villagers about Govt. schemes Delivery at home (NCD cases & birth certificates) Health Kiosks Inter linkage with State & National health schemes Resource utilization & performance Difficulty in tracking the performance & efficiency Villagers can connect directly to ASHA Villagers can educate themselves about common Dos and Donts Health Kiosks Know your ASHA Smart Village Citizen Services Experience 14 Kiosks Push Notification Online availability Smart Village Governance Experience 15 Digitization of Citizen and household info for Panchayat. E governance for process flow and decision making Incorporation of all Govt Policy Panchayat - Planning and Budgeting. Mass communication through mobile and webcast Expert guidance Drivers of Citizen Services & Good Governance Experience 16 Push Mechanism (Citizen Services & Govt Schemes) Good Governance (Effective, Efficient and Transparent Administration) Connected Infrastructure (Network and Cloud based Services accessible through Smart Devices) Citizen Services & Good Governance Experience Reimagined 17 Experience DriverBusiness as - Usual ExperienceTransformed ExperienceTransformation Enabler Push Mechanism (Citizen Services) Citizens have to visit the concerned centres to avail the services (Aadhar Card, Ration Card, Voter ID Card, etc.) Proactive approach to provide all these services at Citizens door step Collaboration with different stakeholders Citizen Services Portal Push Mechanism (Govt Schemes) Citizens have limited knowledge on the benefits that can be availed through Govt Schemes and programs. (MGNREGA, Beti Vadhao, PMJDY, AABY etc.) Proactive approach to intimate regarding the details and eligibility to avail the benefits of the Govt schemes Citizen Services Portal Back office System Network Infrastructure There is no or only basic infrastructure available Citizen services available manually. Wifi Enabled Village with all the required infrastructure Citizens can avail all the services from their door step Wifi Internet Connectivity Smart Devices Cloud based Services Citizens have to go and visit various offices or CSCs to avail various services Access to all the citizen services on cloud over internet and through Smart devices Cloud based hosting Infrastructure Citizen Services Portal Good Governance Manual tracking and registering for various services Ineffective and Time Consuming Decision Making System Automated tracking and reporting for various services Effective, Efficient and Transparent Administration. Back office System i.e. DigiGOV Frameworks Transformed Citizen Experience 18 BAU ExperienceTransformed Experience ReactiveProactive Single ChannelOmni Channel Information PullInformation Push Department focusedOne Stop Shop Event basedIndividual based Low segmentationHigh segmentation Low personalizationHigh personalization TCS iCity Citizen Engagement Platform Chronic Diseases Home Healthcare Wellness More Healthcare and Chronic Disease Livelihoode GovernanceFinancial Inclusion Education and life-long learning EmployabilityCitizen services Services mashed up by the TCS iCity platform PoliciesProgramsServices Citizen Centric Outcomes Domain Solutions (External to platform) Health Transportation Education Environment Social Services Utilities Public Safety Commerce Lightweight integration Platform Common Services - IoT Dashboards Process Orchestration Human Workflows Data Hub Broadcasting Calendar Integration Collaboration Avatar Privacy Business Rules Personalization Citizen Life Journal Recommender GIS Notification Mobile TCUP TCS Connected Universe Platform TCUP - A high performance, scalable platform for Internet of Things API RESTful Smart Village Drivers of Transformation Focus Areas Sector Specific Citizen Experience iCITY A CTO Product (Demo) Next Step Agenda Next Step Identify Sector Specific Solutions WIP Prepare a questionnaire for as-is analysis WIP Village Shortlisting WIP Field Visit Workout technical details for integration of sector specific solution Plan implementation timelines and cost analysis for smart village Identify Partners SAGY A TRIBUTE TO INDIA