18/05/2014 Riyadh

Eng. Suhail Al-AlmaeeDirector Strategic Planning and Supporting Initiatives

Smart Government

Agenda:

Saudi e-Government Facts.

What is smart government?

Smart Government in the Kingdom Of Saudi Arabia.

2

The Kingdom ranked 41st out of 193 UN member countries :

12th – Online Service Index

9th – e-Participation

Continued Progress in UN Survey

41

E-Government development index (Rank)

(193countries)

Online service index(Rank)

(193countries)

E-participation index(Rank)

(193 countries)

Emerging leadersin e-Government

development (Top 25 countries)

E-Government leaders in Asia

(Top 10 countries)

Whole of government top

performers(41 countries)

41From193

12From193

9From193

21 From

25KSA KSA

Saudi e-Government Facts

3

Saudi e-Government Facts

Accenture January 2014A comparative study of digital government performance across 10 countries

4

Saudi e-Government Facts

Government Agencies Covered By the 5th Qiyas Number of Government Agencies

Government Agencies Covered By the 5th Qiyas 155

Government Agencies Responded To the 5th Qiyas 152

Government Agencies Did NOT Responded To the 5th Qiyas 3

Response Percentage To the 5th Qiyas 98%

Information About 5th Qiyas

Government Agencies Received Answer

150 e-Government Committee Formed

2 e-Government Committee NOT Formed Yet

5

Saudi e-Government Facts

Number of Government Agencies Received Answer

88 Yes, & Plan was Approved By the Head of the Agency5 Yes, & Plan was Approved By the e-Government Committee

33 Not Approved but it is under implementation25 No Plan Yet

Related to the Approval of the Government Agency e-Government Transformation Plan, to make their Services Available Online.

Number of Government Agencies Received Answer

57 Higher Than %70

22 Between %70 - %50

12 Less than %50

Related to the Overall Percentage of Achievement of the e-Government Transformation Plan Against the Forecasted Percentage (Planned).

Information About 5th Qiyas

6

What is smart government?

Smart E-Government is designed as new model for government in smart society.

Not only highly personalized and citizen-friendly service delivery, but also allowing citizens and civil society to co-create with Government

Social

SUsing Big Data Analytics to drive policy action and to individualise communications and transactions

Analytics

AMobile

M“Open by Default” transforms Accountability and Transparency and engages citizens in co-creation, as well as enable businesses to use data to innovative new services

Radical-openness

REffective Cyber security so that services are resilient, available and protect privacy

TrustT

Using the latest mobile technologies to deliver information and services, and get contributions from citizens, wherever and whenever they want – by Apps, SMS, Social Media, and Web-on-the-move – using mobile networks and cloud computing at the back-end

What is smart government?*

*The World Bank 8

2nd National e-Government Action Plan for Saudi Arabia

9

Social@KSA

Accenture January 2014Use of social media in interactions with government departments

We asked: Would you personally like to use social media in the future when interacting with government departments offering public services?

Social Smart Government in the Kingdom

11

Social Smart Government in the Kingdome-Participation Initiatives in 2NAP

EP02Implement e-participation facility for government agencies, enablingpublic feedback on e-government

EP01Increase the use of social media and establish a supporting community of practice

12

Social Smart Government in the KingdomSaudi Forums

13

Smart Government in the Kingdom Social Ministry of Communications and Information Technology Public Opinion

14

Social Smart Government in the KingdomMinistry of Foreign affairs Ideation

15

Social Smart Government in the KingdomMinistry of Foreign Affairs Opinion

16

Social Smart Government in the KingdomMinistry of Labor Social Activities

17

Social Smart Government in the KingdomMinistry of Culture and Information Social Activities

18

Smart Government in the Kingdom SocialMa3an Portal

19

Social Smart Government in the Kingdom

20

Social Smart Government in the Kingdom

21

Social Smart Government in the Kingdom

22

Mobile@KSA

Accenture January 2014Use of mobility in interactions with government departments

We asked: Would you personally like to use mobile devices in the future when interacting with government departments offering public services?

MobileSmart Government in the Kingdom

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- High Accessibility.- Enhanced Functionality.- Unmatched user-experience.- Popular Channel.- Ease of dual communication- Location Based Functionalities- Push Notification Functionalities

MobileSmart Government in the KingdomSmart Devices Advantages

Mobile Penetration 189.24%25

Mobile AuthenticationMobile Payment

Mobile ApplicationMobile Portal

IN13

Smart Government in the Kingdom

Implement Mobile Government (m-government) infrastructure

mGovernment Initiative in 2NAP

Mobile

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Smart Government in the Kingdom

Award Program

Mobile Application Catalog

Mobile Initiatives Funding

Mobile Development Guideline

Mobile Application Framework

MobilemGovernment Initiative in 2NAP

27

MobileSmart Government in the KingdomSample Government Applications

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Analytic (BigData)@KSA

Big DataSmart Government in the KingdomPlanning System

30

Big DataSmart Government in the KingdomNational Statistics Data Bank

Implemented by Central Department of Statistics and Information

31

Open Data@KSA

Open DataSmart Government in the KingdomSaudi Portal Open Data

15 Categories

33

Open DataSmart Government in the KingdomMinistry of Health Open Data

34

Trusted Infrastructure@KSA

Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia

5000 ) )G-CSample 500 ) )G-B

Male & Females Citizens and Residents between 18 - 80 years old

CoverageBase: All those who have used N=1521

G2B G2C

2 Rounds

Smart Government in the KingdomIndicators of Transformation

36

37

Smart Government in the Kingdom TrustInfrastructure Initiatives in 2NAP

IN09

IN02 Accelerate GSB on-boarding

IN11 Implement Single Sign-on

IN12Extend GSN availability to all government agencies

Implement GSN product enhancements - voice and video

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