Embed Size (px)
Citation preview
copy 2016 IHG 1
Loyalty Champion Learning JournalMotivating your TeamFebruary 2017
copy 2016 IHG
REMINDERMake sure your profile is
complete and accurate and yoursquove accepted the Terms amp
Conditions in Source
Champions Corner Create your Champion profile
2
Notes
copy 2016 IHG
Champions Corner
3
How to participatebull Ask questions get updates
share ideas
bull Yoursquoll receive an email when
someone responds to your post
bull Use Hashtags and categories
bull Participate and understand the
Rules of Engagement
Complete your profile and accept Terms amp Conditions to
participate and make sure we can contact you
copy 2016 IHG
REMINDER IHG Rewards Club Bin and Recommended Offerings ndash Holiday Inn Express StaybridgeSuites Candlewood Suites PAL
4
bull Hotels will receive a branded bin to place drink and snack items in
bull Drink and snack items
bull Recognized brand items only
bull Should be purchased from existing distributors (ie Sysco) as part of the current procurement process
bull List of recommended options are listed in the training materials
bull Examples
bull 10 oz bag of potato chips
bull 15 oz chocolate bar
bull 15 oz power bar or granola bar
bull 12 oz water or soda
copy 2016 IHG
Welcome Amenity Resources
Merlin Initiatives IHG Rewards Club Hot Topics
Welcome Amenity OR Welcome Amenity - InterContinental
bull Reference the December Share amp Learn on Source for more details
bull Continue the conversation on Champions Corner using WelcomeAmenity5
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
REMINDERMake sure your profile is
complete and accurate and yoursquove accepted the Terms amp
Conditions in Source
Champions Corner Create your Champion profile
2
Notes
copy 2016 IHG
Champions Corner
3
How to participatebull Ask questions get updates
share ideas
bull Yoursquoll receive an email when
someone responds to your post
bull Use Hashtags and categories
bull Participate and understand the
Rules of Engagement
Complete your profile and accept Terms amp Conditions to
participate and make sure we can contact you
copy 2016 IHG
REMINDER IHG Rewards Club Bin and Recommended Offerings ndash Holiday Inn Express StaybridgeSuites Candlewood Suites PAL
4
bull Hotels will receive a branded bin to place drink and snack items in
bull Drink and snack items
bull Recognized brand items only
bull Should be purchased from existing distributors (ie Sysco) as part of the current procurement process
bull List of recommended options are listed in the training materials
bull Examples
bull 10 oz bag of potato chips
bull 15 oz chocolate bar
bull 15 oz power bar or granola bar
bull 12 oz water or soda
copy 2016 IHG
Welcome Amenity Resources
Merlin Initiatives IHG Rewards Club Hot Topics
Welcome Amenity OR Welcome Amenity - InterContinental
bull Reference the December Share amp Learn on Source for more details
bull Continue the conversation on Champions Corner using WelcomeAmenity5
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Champions Corner
3
How to participatebull Ask questions get updates
share ideas
bull Yoursquoll receive an email when
someone responds to your post
bull Use Hashtags and categories
bull Participate and understand the
Rules of Engagement
Complete your profile and accept Terms amp Conditions to
participate and make sure we can contact you
copy 2016 IHG
REMINDER IHG Rewards Club Bin and Recommended Offerings ndash Holiday Inn Express StaybridgeSuites Candlewood Suites PAL
4
bull Hotels will receive a branded bin to place drink and snack items in
bull Drink and snack items
bull Recognized brand items only
bull Should be purchased from existing distributors (ie Sysco) as part of the current procurement process
bull List of recommended options are listed in the training materials
bull Examples
bull 10 oz bag of potato chips
bull 15 oz chocolate bar
bull 15 oz power bar or granola bar
bull 12 oz water or soda
copy 2016 IHG
Welcome Amenity Resources
Merlin Initiatives IHG Rewards Club Hot Topics
Welcome Amenity OR Welcome Amenity - InterContinental
bull Reference the December Share amp Learn on Source for more details
bull Continue the conversation on Champions Corner using WelcomeAmenity5
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
REMINDER IHG Rewards Club Bin and Recommended Offerings ndash Holiday Inn Express StaybridgeSuites Candlewood Suites PAL
4
bull Hotels will receive a branded bin to place drink and snack items in
bull Drink and snack items
bull Recognized brand items only
bull Should be purchased from existing distributors (ie Sysco) as part of the current procurement process
bull List of recommended options are listed in the training materials
bull Examples
bull 10 oz bag of potato chips
bull 15 oz chocolate bar
bull 15 oz power bar or granola bar
bull 12 oz water or soda
copy 2016 IHG
Welcome Amenity Resources
Merlin Initiatives IHG Rewards Club Hot Topics
Welcome Amenity OR Welcome Amenity - InterContinental
bull Reference the December Share amp Learn on Source for more details
bull Continue the conversation on Champions Corner using WelcomeAmenity5
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Welcome Amenity Resources
Merlin Initiatives IHG Rewards Club Hot Topics
Welcome Amenity OR Welcome Amenity - InterContinental
bull Reference the December Share amp Learn on Source for more details
bull Continue the conversation on Champions Corner using WelcomeAmenity5
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Canadarsquos 150th Anniversary Hidden Gems Contest
bull Launched Feb 1 to hotels
bull Will launch to Canadians March 1
bull In June 2017 the microsite will turn into a Map of Canada
to reveal the top 150 hidden gems selected by IHG
6
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Hotel Involvement
bull ACT NOW Log into the microsite before it opens to the public here using password 150Canada to enter in details around your hidden gems near your hotel
bull ACT LATER After March 1 help promote the contest to guests
Note IHG employees both corporate and at hotel are NOT eligible to win the prizeshellip
Guests will be eligible for 3
Prizes selected at random1 1 person will get 50000
points after 30 days
2 1 person will get 50000
points after 60 days
3 1 grand prize winner will get
1000000 points at the end
of the contest (90 days)
7
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Loyalty Champion Development
bull Platinum status will require four consecutive quarters of
passing standards
bull Update to Loyalty Champion levels in Q1
bull Grace period for Champions
bull Levels were reassessed on January 20
bull Champions will be reassessed again on April 20
8
Action Review the Champion Toolkit found on Champions Corner
Champions Corner gtgt Downloads Section
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Done in Q1
Master 3 Hurdles to Win
1 Your hotel must have a CLUB Champion for the quarter to
enter
2 Hotel must pass ALL standards
for the quarter1 Training
2 Welcome Amenity
3 Recognition
4 Enrollments
5 Reward Nights
3 Hotel gets 80 on Welcome Amenity and pass both
Winning Metrics for Recognition and Enrollments for Q19
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 10
1 Simplify the Target
2 Embrace Your Inner Artist
3 Get Personal
4 Think Like a Game Show Host
5 Surprise and Delight
6 Donrsquot be Afraid to Brag
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Tips for motivating your team
11
Notes
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 12
bull Break down your overall target into smaller individual targets
bull Make meeting and exceeding goals more manageable
bull How many enrollments would each team member need per week
Create a Fun Environment Motivate Team Members Build Team Unity
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 13
1 My hotelrsquos monthly EFR goal
2 Front desk agents at my hotel
3 Monthly Enrollments with emails per person
4 Enrollments per week per person
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 14
Playlist
Done in Q1
Details
Guest Arrivals Reports Directions
Source Champions Corner
Downloads Front Office Scoreboard
Training Tracker
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 15
bull Create back-of-house posters
bull Choose a theme based on the month team interests current events
bull Be creative
Build Competitive Spirit Recognize Deserving Team MembersMotivate Your Team
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 09 February 2017 Private and confidential 16
bull Track everything in one place
bull Get your team involved in tracking
bull Find those people who like being creative on your team and ask for volunteers
Tell us on Champions Corner How are getting your team involved in making boards
and tracking your hotelrsquos progress
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 17
3 ideas for tracking boards
1 _________________________________________________
2 _________________________________________________
3 _________________________________________________
Metrics I will track
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 18
How are your team members motivated differently
Ask Them
Build Competitive Spirit Recognize Deserving Team MembersBring Rewards to Life
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 19
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 20
Source gtgt Champions Corner gtgt Downloads
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 21
Tell Us on Champions Corner What are some other free or inexpensive ways to motivate
your team beyond the Employee Catalog
bull Recognition at a team meeting bull Time off
bull Gift cards bull Post Trip Advisor and Guest love
surveys when a team memberrsquos
name is mentioned
bull Coffee or lunch with your hotelrsquos
GM
bull Professional development
bull A special parking space bull First dibs at shift
choicescheduling privileges
bull Post name and photo back of
house
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Unique ideas for motivating your team
22
Notes
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 23
bull Have fun with this
bull Enroll someone from every state
bull Recognize guest names that start with every letter in the alphabet
bull See how this improves Recognition and Enrollments
Create a Fun Environment Build Competitive SpiritMotivate Your Team
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 24
Which of these is the biggest challenge to Thinking Like a Game Show Host
1 Finding games to create excitement around enrollments
2 Creating rules for games
3 Involving your GM in gamescontests
4 Securing small ldquoprizesrdquo to give winners
5 Creating appropriate challenges to add enrollments beyond goals
What tips did you find helpful on Champions Talk
________________________________________________________________________________
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 25
bull Get your GM involved
bull How can your GM provide prizes or extra recognition to your team members
______________________________________________________________________________________________________________________________________________________
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 26
bull Offer your team special incentives
bull Talk with your General Manager
bull Gift cards can be purchased at a discount from the IHG Employee Catalogue
Motivate your team Reward deserving team members Bring rewards to life
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 27
Name of
Team
Member
Why do they deserve a
Surprise amp Delight
bull Hand written note from your GM
bull Pick up their favorite coffee on your way in
bull Stop at a local chocolate shop or grocery store and grab
something sweet
bull Post a picture of the person back of house
bull Make an announcement at a team meeting
bull Giveaway a book on leadership or motivation
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 28
1 My preferred coffee order
2 My favorite breakfast items
3 My lunch of choice
4 Where I shop the most
5 My family consists of (kids pets)
6 Where I usually fill up my car
7 My guilty pleasure of snacks is
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 29
bull Find interesting ways to recognize top performers ndash beyond the front desk
bull Recognition goes a long way
bull Create ldquoCertificates of Awesomenessrdquo and write thank you notes
Reward deserving team members Motivate team members Inspire through example
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG 30
Goal _______ brags this
month
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Habits of Highly Successful Champions
31
bull Time is running out Distribute your teamrsquos monthly points
bull Points will be cleared out after February 15
bull Check your hotelrsquos current point balance and distribute points at
ndash Merlin Applications IHG Rewards Club Source My Hotel Distribute Points
EFR Points Guide
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Motivation Guide and Enrollment Materials
32
bull To download the Motivation Guide and Certificate go to ldquoEnrollment Basicsrdquo on Source
12
3
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
copy 2016 IHG
Take Action
33
What to do in February
bull Complete Compliance Training by March 31 2017
bull Distribute hotelrsquos source account points by February 15 2017
bull Ensure team is in compliance with the enhanced Welcome
Amenity
bull Download the Motivation Guide on Source and use it to
motivate your team
bull Set your sights on the Done in Q1 Challenge
bull CANADA Add Hidden Gems to the microsite
Attendance Must be completed whether you attend live or recorded
