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Oil & Gas DTS BI/Analytics Solutions

Pinky HajraGE Oil & Gas, DTS

Simplification|| CoQ || NPS || CCM

Sep 21st , 2016

O& G DTS BI/Analytics Solutions

• CUSTOMER FOCUS||BE STRATEGIC||START SIMPLE||THINK FAST

PROVIDING DTS BI & ANALYTICS BUSINESS

SOLUTIONS

MANAGE OP RHYTHM, REDUCING RISKS & MAKING

OPPORTUNITIES HAPPEN

POWERED BY IN -MEMORY DB & REAL-T IME DATA REPL ICAT ION

SIMPLIFICATION

COST OF QUALITY

EXECUTIVE VIEW, KPI TRACKING, PROCESS METRICS, VERBATIM

ANALYSIS

CUSTOMER SOLUTION AWARENESS TOOL,

VISIBILITY TO POTENTIAL CONCESSIONS

DTS SIMPLICATION BI/ANALYTICS LANDSCAPE

REDUCTION OF COQ YOY-50% FROM 2014 TO

2015

DECOMMISSION OF LEGACY

TOOL SAVING $1

MM/YR

16+ PROJECTS 60+

DASHBOARDS

800+ USERSNET PROMOTER

SCORECUSTOMER CASE

MGMT

INCREASE OF NPS RESPONSE

RATE FROM 16% TO 50%

CONCESSION $320K

BENEFITS

BENEFITS

ACTIONS

O& G DTS BI/Analytics Solutions

COST OF QUALITY NET PROMOTER SCORE

CUSTOMER CASE MANAGEMENT

• Summary• Actual/Op Variance• Trend OP vs Actual• Analysis Dashboard• By Category

• Executive Summary • Survey Count• Customer NPS

Segmentation• NPS Historical Trend• NPS Details• Verbatim Analysis• Follow-Up Notes• Trends and Questions• QMS Reporting• Report By Survey Status

• Open Case Detail• Prod Stopped Units• Managed Downtime

Detailed Report• Customer Analysis• Failure Mode-Major

Component Affected & By Product Type

• No Resolution• Score Card• Aging

LONG-TERM OUTLOOK

A robust platform to handle any acquisition or change in business aligned with O&G EDW landscape and architecture and drive business outcomes as highlighted below

2 3 41SIMPLIFICATION OF BI &ANALYTICS LANDSCAPE & ARCHITECTURE• Leverage the Oracle

Exalytics In-Memory machine market-leading BI s/w

• In-memory database technology that allows for the optimum use of massive amounts of compute and high speed memory.

18 Metrics & KPIs

18 Metrics & KPIs

6 Metrics & KPIs

16 Projects & 60 Dashboards

ACTI

ON S

Some ScreenshotsNET PROMOTER SCORE

COST OF QUALITY

CUSTOMER CASE MANAGEMENT

Oil & Gas DTS BI/Analytics Solutions