Design for �tourist audio guide service� through human-centered design process: generation of the audio guide service platform based on the

position recognition technology

Abstract : In recent years, position recognition technology has

made it easy to present information according to the position of

the user, and that can create new experiences for travelers.

In this project, the industrial design department participated and

led the HCD process to create ideal service, after the base

technology has been developed.

Through a series of HCD activities, we pointed out key features

of the service, and realized the touristic audio guide service

platform. In this paper, we describe findings from HCD

activities, and key features of the service and design, and then

report the process that generated new commercial service.

Key Word : Service Design, Human-Centered Design, User Experience

BULLETIN OF JSSD 2015　日本デザイン学会　デザイン学研究

日本デザイン学会　デザイン学研究　BULLETIN OF JSSD 2015