() ..2553

2

1: 3

2: 7

3: 2552 24

4: 28

5: SEPA 107

3

1

4

50 ( , 2509) 1

2538 (.)

2547 6 2550 (Self Assessment) (Thailand Quality Award: TQA) (State Enterprise Performance Appraisal: SEPA) SEPA

5

SEPA SEPA SEPA (Systemic Thinking) SEPA (SEPA Core Values) (Organizational Profile) (7 Criteria)

SEPA 7 ( 1) (2) ( 3) ( 5) ( 6) ( 7) ( 4)

SEPA (Strengths) (Opportunities for Improvement)

6

. SEPA

7

. .

. 2

8

12

1)

2)

9

3)

10

4)

1) 2) 3) 4) 5)

(Benchmarking)

1) 2) 3) 4) 5) 6)

11

1) 2) 3) 4)

5)

1) 2) 3)

12

4)

5) 6)

6)

-

13

( Concurrent Engineering)

7)

-

14

8)

9)

15

10)

16

11)

(Leading & Lagging)

12)

7

17

18

- - - - - -

2.

SEPA

2.1 (SEPA Framework)

7

1.

2.

3.

4.

5.

6.

7.

19

6 ( 1) (2) ( 3)

( 5) ( 6) ( 7)

( 1) ( 7) 2

( 4)

20

7 19

18

29

1.

2.

21

3. (Systemic Thinking)

(SEPA Core Values)

22

4

4.

2 1) 2) 1. ()

23

3 2552

.

24

(SEPA) 2553 Thailand Quality Award: TQA Malcolm Baldrige National Quality Award (MBNQA) 2 . SEPA TQA 2551, 2552, 2553-2554 MBNQA 2008 2009 -2010 SEPA TQA/MBNQA SEPA 2552 SEPA SEPA 2553

2552

SEPA TQA

TQA

25

1.

6.1 (1) . (2)

TQA 2553-2554

2.

. (3)

5 TQA 2553-2554

3. (How MBNQA)

(

110)

4. 1 [1.2 (1)]

TQA 2553-2554

5. 6

26

1. SEPA

110

2. (*)

3.

[1.1. (1)] 1

1.1

4.

-

-

-

( :

)

27

4: 2553

28

1.

2. 1 120 1.1 70 1.2 50 2 80 2.1 40 2.2 40 3 110 3.1 50 3.2 60 4 80 4.1 40 4.2 40 5 100 5.1 55 5.2 45 6 110 6.1 50 6.2 60 7 400 7.1 70 7.2 70 7.3 65 7.4 65 7.5 65 7.6 65

1000

29

1. 2.

.

- - Core Competency- - -

- - - supply chain-

- - - - /

-

- -

SEPA

30

2553

31

1. :

. (1)

(2)

(3)

(4) (5)

32

.

(1) (*)

(2) (*)

(3)

33

: 1 [1 (1)]

2 [1 (2)]

3 ( ) [1 (3)]

4 [1. (2)]

5 [1. (2)]

6 [1 (3)]

34

2. :

. (1)

(2)

)*(

(3) ()

.

.

35

: 1 [2. (2)]

2 (2..)

3 (2 ) EVM, Lean Enterprise System, Six Sigma, ISO 9000:2000

36

1.1

1.2

.

SEPA

37

1 (120 )

1.1 (70 ) :

. (1)

(

)

(2)

(3)

38

. (1)

(2)

39

40

; 1

2 [1.1 (1)]

2.1 2.2

3 [1.1 (3)]

4 [1.1 (2)] (Hard Assets) EVM, BSC, Six Sigma, Lean

5 7.1 - 7.6

41

1.1

1.1

1 (2) 1 (3)

1 (4) 1 (2) 1 (3) 2 1.2 (2)

1.2

2.1 2.2 3.1 4.1

5.1 5.1

42

1.2 (50 ) :

. (1)

(*)

(*)

(2)

(*)

(*)

43

. (1)

(*)

(2)

. (1)

44

(2)

45

1 [1.2 (2)]

2 [1.2 (1)]

3 [1.2 (2)] (5.1..)

4 [1.2 (2)]

5 [1.2 (1)] 7.6

6 ( 2.1) ( 6) Green Technology ( 7.6)

7 [1.2 (2)]

8 1.2 5.2

46

1.2

1.2

1 (1) 1 (2),

1.1 (1) 1 (3) 1 (4) 1 (5) 1 (1) 1 (2) 1.1 1.1 (1) 1.1 (2) 2.1

5.1 (2)

6.1 6.1 6.2 (1) 7.6

47

2.1 2.2

/

: SWOT,

/

2

48

2 (80 )

2.1 (40 ) :

.

2

49

(2)

Statement of Direction

. (1)

(2)

50

: 1 " " ()

( 4.2 )

2 ""

3 [2.1 (2)] (*)

51

4 [2.1 (2)]

5 [2.1 (2)] Virtual Manufacturing ISO9000:2000 2.1

6 2.1 6.1

52

2.1

2.1

(4) 1 (2),1.1 (1)

1 (3)

1 (2) 2 2 1.1 (3) 1.1 (2) 1.1 (2)

1.2

2.2

4.1 4.1

4.1 4.1 5.1 5.2 6.1 7.6

53

2.2 (40 ) :

. (1)

(2)

(3)

54

(4)

(5)

(6)

.

2.2 .(6)

(*)

55

56

1

1.1 3

4

5

6

7.6 2 [2.2 (1)]

3 (2.2 )

57

2.2

2.2 1 (1) 1 (3) 1 (2) 1 (3) 2 (1) 1.1 (1) 1.1 (2) 2.1 (1) 2.1 (2) 2.1 3.1

4.1

5.1 5.1 5.2 5.2 6.2 7.6

58

.

3.1 3.2

3

SEPA

59

3 (110 )

3.1 (50 ) :

. (1)

(2)

(

)

60

(3)

(4)

61

1

1 (2) 2

( ) [3.1 (1)]

3 [3.1 (2)]

4 [3.1 (2)] [3.1 (2)] 7.1 () 7.2

62

3.1

3.1 1 (2) 2 (1) 2

2.1 (2)

2.1 (2)

2.2 (4)

3.2 (2) 3.2 (3) 6.1 () 7.1 7.3 (2)

63

3.2 (60 ) :

.

(1)

(2)

(3)

64

)*(

(4)

(1)

)*(

(2)

(3)

65

/ (Industry

Benchmarks)

(4)

66

1 (3.2 ) 2 (3.2 )

3 [3.2 (2)]

4 [3.2 (2)]

5 7.2

67

3.2

3.2 1 (2) 2

1.1 (1)

1 (2), 3.1 4 5.1

5.2 (3)

6.2 6.2 7.2

68

Best practices

4

4.2

4.1

SEPA

69

4 (80 )

4.1 (40 ) :

. (1)

70

(2)

(3)

.

71

(2)

(*)

(3)

72

: 1 (4.1 )

2 [4.1 (2)] [Benchmarking)

3 [4.1 (1)] [1.1 (2)] 2.1 2.2

4 [4.1 (1)] (Cause-Effect Relationships)

5 2

6 7.1 - 7.6

73

4.1

4.1 1 (3) 2 (1) 2 1.1 (3) 1.1 (2) 2.1

2.1

2.2 2.2 4.2 4.2 (2)

5.1 (2)

6.2 , 6.2 6.2 7.1 7.6

74

4.2 (40 ) :

. (1)

(*)

(2)

(3)

(4)

75

. (1)

(2)

76

: 1

1. (IT Master Plan) 2.

2 [4.2 (1)]

77

4.2

4.2 1 (1) 1 (3) 1 (2) 1 (3) 2 1.1 (3) 2.1

4.1 (1), (2)

5.1 5.1

6.1 6.2 6.2 7.5

78

Core competencies

.

5.1

Core Competencies

.

5.2

SEPA

79

5 (100 )

5.1 (55 ) :

. (1)

(2)

80

(

)

(3)

. (1)

81

)*(

(2)

)*(

(3)

(4)

82

. (1)

(2)

7

83

1

6

2 (Commitment)

3 [5.1 (3) ]

4 5.1

5 [5.1 (2)] 7.4 7

84

5.1

5.1 1 (2)

(3)

2

1.1 (1) 1.1 (2)

2.1 (3)

2.2 (5)

2.2 (5)

4.1 4.2 (2) 4.2 (2)

5.1 (1)

5.1 (3) 5.1 5.2 5.2 7.4 7.4

85

5.2 (45 ) :

. (1)

(2)

(*)

(3)

86

(4)

(5)

. (1)

(2)

87

1

2 2

3 [5.2 (4)]

88

5.2

5.2 1 (3) 1 (4) 1 (5) 2 2 2.2 (2) 2.2 (5) 5.1 5.1 (3) 5.1 6.1 (1) 7.4

89

6

6.1 6.2

Core Com-petencies

Core Com-petencies

.

.

.

. (Core Competencies)

.

SEPA

90

6 (110 )

6.1 (50 ) :

. (1)

(2)

( )

)

91

(1)

(2)

)*(

(3)

.

92

1

2

3

4 4.2

93

6.1

6.1 1 (2) 1 (4) 1 (3) 2 2

1.2 (1)

2.1 (2) 2.2

2.2 (4)

3.1 (2) 4.2 (2) 5.1 (1), (2) 5.2 6.1 (1)

6.1 (2)

6.2 7.1 (

)

7.5

94

6.2 (60 ) :

. (1)

(*)

(In- process measures)

(2)

(*)

(*)

95

.

96

1 (6.2 (

Lean Enterprise Six Sigma ISO9000:2000 Plan-Do-Check-Act

2 7.1 7.5

97

6.2

6.2 1 (3) 2 2 1.2 (1) 2.2 , 3.1 (2) 3.2 (3) 3.2 (1), (2) 4.1 (1), (1), (2) 4.2 (2) 6.1 6.2 7.1 , 7.5

98

7

7 3 7

7 2

7 5

7 4

7 6

CSR

SEPA

99

7 (400 )

7.1 (70 ) :

(*)

.

1

[1 (2)] 3.1 3.2 1 3.1

100

7.2 (70 ) :

(*)

. (1)

(2)

(*)

1

[1 (2)] 3.1 3.2

2 [7.2 (1)]

101

7.3 (65 ) :

(*)

. (1)

(Financial Viability)

(Budgetary Performance) (*)

(2)

(*)

1 7.3 (1)

(ROI) (Operating Margin) (Liquidity) (Debt to Equity Ratio) (Days Cash on Hand) 4.1 (1) 2.2

102

7.4 (65 ) :

(*)

. (1)

(2)

(3)

(*)

1 5

6 2.2

2 7.4 (1) 5.1 (1)

103

7.5 (65 ) :

(*)

. (1)

(2)

1 7.5

6.1 6.2 7.1-7.4 2 7.5

( 4.1) ( 7.1) ( 7.2) ( 7.3)

3 [7.5 (1)]

104

105

7.6 (65 ) :

(*)

. (1)

(2)

(3)

(*)

(4)

(5)

106

(6)

1 [7.6 (1) ]

2 [7.6 (1) ]

2.1 (1) 2.2 (6) 2.2

3 [7.6 (2)] 1.2 4

4 7.6 (3)

5 [7.6 (4)] 1.2 ( ) 7.4 (3)

6 [7.6 (6)] 1.2

107

1.1 ( 70 ) : . (1)

()

(2)

(3)

. (1)

(2)

; 1 2 [1.1 (1)]

2.1 2.2

1.

2. 3.

4.1 ( 1)

108

2

(1) (2)

1 - 6 4 " (Approach A) (Deployment D) (Learning L) (Integration I)

( )

109

7.1 7.6 4

( ) (

) /

( )

1 - 6

110

2 2

1. 2.

1 - 6 (A) (D) - (L) (I) - --

7

2

111

( 50 65) 1 - 6 (- --) 7

1 - 6 50

7 50 / /

112

( 1 - 6) 0%

5% (A)

(D)

(L)

(I)

10%, 15%,

20% 25%

(A)

(D)

(L)

(I)

30%, 35%,

40% 45%

(A)

(D)

(L)

(I)

113

1-6 50%, 55%,

60% 65%

(A)

(D)

(L)

(I)

70%, 75%,

80% 85%

(A)

(D)

(L)

(I)

90%, 95%

100%

(A)

(D)

(L)

(I)

114

( 7) 0%

5%

10%, 15%,

20% 25%

/

30%, 35%,

40% 45%

/

50%, 55%,

60% 65%

/

/ /

115

5 SEPA

( )

116

117

( )

118

119

(Glossary)

(Process)

(Process) ()

SEPA 4

108

120

(Performance Projections)

(Deployment)

1 - 6 108 (High-Performance Work)

121

(Flattened Organizational Structure)

(Integration)

124

1 - 6 108 (Learning)

SEPA

122

121

1 - 6 108

(Analysis)

(Empowerment)

(Overall Requirement)

( 107)

123

(Multiple Requirement)

( 107)

(Basic Requirement)

( 2.1) ( 107) (Workforce Capability) (Competency)

(Strategic Challenges)

124

(Workforce Engagement) (Sustainability)

(Alignment)

125

3 121

(Core Competency)

(Diversity)

(Values)

126

(Value)

(Collaborators)

126

(Partners) ( 126 ) (Purpose)

127

(Measures and Indicators)

()

(1) ( ) (2) ( - Leading Indicator) ( )

(Systematic)

112

(Key)

SEPA

(Governance)

128

(Corporate Charters) (By-laws)

(1) (2) (3)

(Innovation)

129

(Approach)

1 - 6 108 (Trends)

( )

(Workforce) ( ) ( ) (Effective)

130

(Goals)

(Stretch Goals)

(Out-of-the-box)

(Performance)

SEPA 4 (1) (2) (3) (4)

131

(Performance Excellence)

(1)

(2) (3)

SEPA

(Results)

SEPA

132

108 (Productivity)

() (Senior Leaders)

(Stakeholders)

136

(Action Plans)

133

136 (Ethical Behavior)

(Mission)

134

(Anecdotal)

/ /

(Cycle Time)

(Levels)

(Leadership System)

135

2

(Benchmark)

() (Work System)

136

(Customer)

SEPA

132 (Strategic Objectives)

()

132 (Vision)

137

(Segment)

7

(Knowledge Assets)

(Know How) (Workforce Capacity)

138

(How)

1 - 6 ()