222
導導導導導導導 講講 講講講

導遊實務考照版

  • Upload
    lora

  • View
    132

  • Download
    12

Embed Size (px)

DESCRIPTION

導遊實務考照版. 講師:戴溫謹. 導遊應考科目內容. 導遊實務一:導覽解說.旅遊安全與緊急事件處理.         觀光心理與行為.航空票務.急救常識.國際禮儀  導遊實務二:觀光行政與法規.台灣地區人民關係條例.        兩岸現況認識  觀光資源概要:台灣歷史.台灣地理.觀光資源維護  外 國 語:英語.日語.法語.德語.西班牙語.韓語.泰語        阿拉伯語等八種,任選一種   華語導遊於導遊實務二加考香港澳門關係條例. 第一章.壹:導遊的定義. - PowerPoint PPT Presentation

Citation preview

  • TOUR GUIDEcourier1841

  • Full Time GuidePart Time GuideCotracted GuideAssistant GuideDrive GuideThrough out GuideVolunteer Guide , DocentAdventure Guide

  • Preparation Works Before Group Arrival)Meeting Service at Airport)(Transfer in Procedures)(Hotel Check in Procedures)(City Sightseeing Tour Conducting)(Dinner Transfer and Night Tour Conducting)(Hotel Check-Out Procedures)(Airline Check in Procedures and Departure Formalities)(Tour Reports After Service Completed)

  • T/C

  • 1845Circular Ticket:Cook CouponCircular NoteTimetable1850:.

  • 250060030015010075100015060303015

  • 2003.,6000,4002000,400800,200.

  • (Outbound Tour Business)1.T/C2.Key Agent,3.(Visa Center):4.:(Hotel Reservation Center)5.:(Local Agent)6..

  • (Inbound Tour Business)(General Sales Agent)G.S.A.(Domestic Travel Business)BrokerIncentive TourVolume IncentiveOptional TourMICEMeeting Incentive Conference Exhibition

  • PassportDiplomatic PassportOfficial PassportOrdinary Passport16001200.

  • 16361231

  • Diplomatic VisaCourtesy Visa

  • Visitor VisaResident Visa

  • Immigration VisaNon-Immigration VisaSingle Entry VisaMultiple Entry VisaVisa FreeVisa Granted Upon ArrivalTransit VisaTransit Without VisaTWOVO.K.Board

  • (TICKETING)

  • (IATA)INTERNATIONAL AIR TRANSPORT ASSOCIATION

    130268(Active member)(Associatemember)

  • IATA

    BSP()

  • BILLING and SETTLEMENT PLANBankSettlement PlanBSP19927BSP38BSP344BSP

  • (Eastern Hemisphere EH)TC2TC3 (Western Hemisphere WH)TC1

  • IATAArea 1Area 2Area 3Area 1Traffic Conference1TC1

  • Area 2Traffic Conference 2TC2Azores

    Area 3Traffic Conference 3TC3

  • (IATA Geography)(IATA Traffic Conference Area 1 TC1)

    (North America)

    (Central America)

    (South America) (Caribbean Islands)

  • (IATA Traffic Conference Area 2 TC2)

    (Europe) (Middle East)

    (Africa)

  • (IATA Traffic Conference Area 3 TC3)

    (South East Asia)

    (North East Asia) (South Asian Subcontinent)

    (South West Pacific)

  • Airline Designator Codes

    ()

    : China Airlines CIEVA Airway BRAirline Code Numbers

    ()

    : China Airlines 297EVA Airway 695

  • (CITY CODE)New York CityNYC (AIRPORT CODE)NARITA AIRPORTNRT

  • (International TimeCalculator)(Greenwich Mean TimeGMT)

  • / 1130/1515GMT8GMT9

    11:30 GMT 03:30

    15:15 GMT 06:15

    245

  • AIRLINEBRCI

    Scheduled Airlines

    Charter Air Carrier

    Air Taxis Charter CarrierGSAGENERAL SALES AGENT

  • ON-LINE AIRLINESAA ACAZBI B7AE AO

    BR BLCI CV CODL EF EGEKCXELGA GPGE G6QF KA KEKLMH MP NW NXNZ OZPR SQ TG5X UPS FXUA VN

  • OFF-LINE AIRLINESAF AR ASBAFI FJ LHLA OA RA

    RG RJ SA SK LXIC UL USTA QR OS

  • ()

  • INTERLINEINTERLINECONNECTIONINTERLINE AGREEMENT

  • (Minimum Connecting Time) (Code Sharing)

  • (Manual Ticket)(Transitional AutomatedTicket - TAT)

    (AutomatedTicket and Boarding Pass - ATB)(Electronic Ticket - ET)

  • Auditor`s couponAgent couponFlight coupon24 couponPassenger coupon

  • -1

  • -2

  • -3

  • -4

  • 1 234 5678910 111213 14151617

  • YQWN - - Q1

    Q1 - TW300 TWD300 Q55246 ,3.6XT641 XTQ55MO86MOP20555 MOP130

  • 330 - TW300 TWD300 Q55YQ

    CN476 ,3.6

    369 CNY90

    Q7.49

    Q7.497.49

    7.49MO

    WN84 MOP10

    MOP20 Q55

  • 1M3MYRTJRT

    1

    3

    1

    3

  • IATA200515()ABACUSTFRISIFare CalculationSITISOTOSITOSOTI

  • () ( 365) (180) ,902-14(2214)

  • ()(),

  • HKBH

  • (NAME OF PASSENGER)() (FROM/TO)X 24(CARRIER)2

  • /(FLIGHT/CLASS)(DATE)()(): 6505JUN (TIME)24A, P, N, MAAM, P PM, N noon, M midnight0715715A, 120012N, 1915715P, 240012M

  • -1 (FARE BASIS)(Prime code)F, C, Y, U, I,D, M, B, HHKBH

  • -2(Seasonal code),H()L()/(Part of week code),W()X()(Part of day code)NNight(Fare and Passenger type code)(Fare level identifier)FARE BASIS MXEE21, M21M = X = ()EE = 21= 21

  • FARE BASISPRIME CODECLASSSEASONAL CODEH OK.J.F.T.QLWEEK CODEWWEEKEND/XWEEKDAYDAY CODE NFARE AND PASSENGER TYPE CODEFARE LEVEL IDENTIFIER123

  • FARE BASIS -1YEE30YHE90YGV10Y/CH3330%OFFYHGV25YKPX6MKYEE3M/CH5050%OFFYLEE21/AD7575%OFFYAP1M/CH3333%OFF

  • (NOT VALID BEFORE) (NOT VALID AFTER)A. (Normal Fare)20 AUG0220AUG0330 AUG0230AUG'03B. (Special Fare)

  • (Allow)PIECE SYSTEM (PC SYS) USACANADA32(KGS)158(62 )269(106)158(62)115(45)7(CI)115

  • USACANADA40KG(88)

    30KG(66)

    20KG(44)10KG

  • "Allow"ITTA1.5%

  • (TOUR CODE)IT5CI3GT61H483IT - Inclusive Tour

    5 -2005CI -(Sponsor Carrier)

    3 -TC3

    GT61H483 -

  • (FARE CALCULATION BOX)(FARE BOX)(EQUIVALENT FARE PAID)

  • OK --- (Space confirmed)

    RQ --- (On request)SA --- (Subject to load)

    NS --- (Infant notoccupying a seat)OPEN --- ,(Noreservation)

  • (TAX BOX)(TOTAL)(FORM OF PAYMENT)CASH -

    CHECK - CC -

  • ISIInternational Sale Indicators SITI:Sold inside ticketed inside thecountry of origin()

    SITO:Sold inside ticketed outside thecountry of origin ()

    SOTI:Sold outside ticketed inside thecountry of origin ()

    SOTO:Sold outside ticketed outsidethe country of origin ()

  • (CONJUNCTION TICKET)4(ISSUE IN EXCHANGE FOR)

  • (ORIGINAL ISSUE)(ENDORSEMENTS/RESTRICTIONS) (NONENDORSABLE - NONENDO) (NONREFUNDABLE - NONRFND) (EMBARGO PERIOD ---) (NONREROUTABLE - NONRERTE) (RES. MAY NOT BE CHANGED)(DATE AND PLACE OF ISSUE)

  • (Airlines Data)(Ticket Number)297 4403802195 2(1) 297 - (2) 4 - (3) 4 - (4) 03802195 - (5) 2 -

  • NAME OF PASSENGER/INITIALMR. MRS.

    MSMSTR

    MISS

  • FROM/TOVOIDCITY CODE

    /XSTOPOVER CITY

  • FARE/TAXFAREISOIATAEQUIV.FARE PD. EQUIVALENCE AMOUNT FAREPAIDTAXDEPARTURE TAXARRIVAL TAXTRANSPORTATIONTAXSECURITY TAX

  • immediate family1.2.3.

  • CRSComputer Reservation System(CRS)CRSNON-AIRCRSNON-AIR

  • GDS1980CRS(SABREAPOLLO)CRSCRSCRSCRS(AMADEUSGALILEOFANTASIAABACUS)CRSCRSGLOBALDISTRIBUTION SYSTEM(GDS)

  • PNRPASSENGER NAME RECORD

    PRINTP-PHONE R-RECEIVED

    I-ITINERARY

    N-NAME

    T-TICKET

  • Lost TicketForm6

  • MOMLHNMLKSMLVLMLVGMLSPML/AVML ORIENTAL

  • DBMLFPMLLFMLHFMLLCMLSPML/NO PORKSPML/NO BEEFSPML/NO SEAFOOD

  • CHML2~12

    BBML10~24SPML/BBML INFANT FOOD0~10

  • UM661218YP121215

  • 1.2.3.1.2.3.

  • 1.122.63.

  • 36

    1.2.

    3.4.5.7

  • WCHRWCHSWCHC

  • soft drinksnackmealsightseeing tour

  • Lost & Foundbaggagetag

  • ONE WAYO/WROUND TRIPR/TROUND-THE-WORLDRTWTARIFF Ticket Wholesale CenterT/CKey AgentINVOICE XO9%

  • MILEAGE MAXIMUM PERMITTED MILEAGEMPMSHORTEST OPERATED MILLEAGESOEMNON-STOP MILEAGEEXTRA MILEAGE ALLOWANCEEMA

  • SUBJECT TO LOAD TICKETSUB-LO TICKETNOT SUBJECT TO LOAD TICKETNO SUBTICKETFIRST CLASSF CLASS

    EXECUTIVE CLASS

    BUSINESS CLASSDYNASTY CLASSC CLASS

    ECONOMIC CLASSY CLASS

  • NORMAL FARE FULL FAREADULT FAREHALF FARECHILDREN FARE2/3INFANT FARE NORMAL FARE

  • AD FAREAGENTS DISCOUNT FAREIATANORMALEXCURSION FARE GIT FAREGV-GROUP INCLUSIVE TOUR FARE DEPORTEEDEQUARTER FARE FREE OF CHARGEFOC

  • SEAMAN FARESCSHIP`S CREWGSTOUR GUIDE TICKET TOUR CONDUCTOR TICKETTGAIR INDUSTRY DISCOUNTIDNEUTRAL UNIT OF CONSTRUCTIONNUC19897FARE CALCULATION UNITFCU19897

  • OAG OFFICIAL AIRLINES GUIDE ABC ABC WORLD AIRWAYS GUIDE TWOVTRANSIT WITHOUT VISA

    OK BOARD

    VOIDOKOPEN

  • RQ-REQUESTWAITING LISTRECONFIRMLOCAL CONTACT

    COMPUTER CODEPASSENGER NAME RECORDPNR

  • BOARDING PASS BAGGAGE TAGXOEXCHANGE ORDERIATAMCOMISCELLANEOUS CHARGES ORDERMCO

  • PREPAID TICKETPTAGREENWICH MEAN TIMEGMT

    UNIVERSAL TIME COORDINATEDUTCGMTGMT

    DAYLIGHT SAVING TIME

    INTERNATIONAL DATE LINE

  • CITY CODEAIRPORT CODEAIRLINE CODE

    CONNECTIONMINIMUM CONNECTING TIMES

    FLIGHT NUMBER

  • SCHEDULED FLIGHTCHARTER FLIGHTSHUTTLE FLIGHTFLYING HOURSSCHEDULEINTINERARYREISSUEENDORSEENDORSABLEGENERAL SALES AGENTGSAOVERRIDING INCENTIVEGSA3%

  • ON SEASONHIGH SEASON

    OFF SEASONLOW SEASONMEALS COUPONSTPC-MEANS LAY OVER AT CARRIER COSTSTOPOVER ACCOUNT

  • FREE BAGGAGE ALLOWANCEIATA-INTERNATIONAL AIR TRANSPORT ASSOCIATIONORIGINDESTINATIONSTOPOVERVALIDITYSTATUSFREQUENCY CODE

  • BSP- BILLING and SETTLEMENT PLANIATAABACUSMARNETMULTI ACCESS RESERVATION NET-WORKCRSCOMPUTER RESERVATION SYSTEM

  • C.I.Q.CUSTMOSIMMIGRATIONQUARANTINEETA-ESTIMATED TIME OF ARRIVAL ETD-ESTIMATED TIME OF DEPARTURE TRANSITSTOP-OVER TRANSFER STAND-BY NO-SHOW OFF LOAD

  • TRAFFIC RIGHT

  • FIRST FREEDOMACBB

  • SECOND FREEDOMACBBEx.CI

  • THIRD FREEDOMABBBA

  • FOURTH FREEDOM

  • FIFTH FREEDOM

    ABBCDEX SQSIN/TPE/TYO/LAX

  • SIXTH FREEDOM

    EX CITYO/TPE/HKG

  • SEVENTH FREEDOM

    CABEX CITPE/HKG/BKK/HKG/TPE

  • SEVENTH FREEDOMcabotageEX EGTYO/TPE/KHH

  • NO SHOW

  • 4 - 6 123

  • ()()()()

  • - - - - -

  • ()1

    23

  • 5

  • 5

  • 5

  • 5

  • 5

  • 5

  • 5 4-6

  • 51119

    210

  • 532

    4 10

  • 55 100/(4-5) 152

  • 56( 152) CPR

  • 5CPR

  • 5CPR

  • 5

  • 5

  • 5

  • 5

  • 5 10

  • 55

  • 56 CPR

    7

  • 5.

    (4) 119

  • 5

  • 5

  • 5

  • 5

  • 51.41 2.3.4.

  • 5

    1.

    2.3810038o C40 3.4.1. 2. 3.

  • 51.2.3.4.

  • 51.2.3.

  • 5 119

  • 51. 2.

    3.5 119

  • 51

    2.5

  • 5

    75% 25%

  • 5

    1. 2.

  • 5, 72%

  • 5

  • 5

    119

  • 51.2.3.4. CPR 5.6.

    7. 10

  • 5

  • 5-

    -

  • 5

  • 5

  • 5

  • 5

    1.2.20~303.

    4.119

  • 5 20~30

  • 5

  • 5 1.2. 3. 4.

  • 5119

  • 5

  • 5

  • 5 CPR

    119

  • 5

  • 515%( 10%)30%

  • 5

  • 5

  • 53B3C

    B (Burning Stopped) (Breathing Maintained) (Body ExaminedC (Cool) (Cover) (Carry)

  • 5

  • 5-

    1. 2.3.

  • 5

  • 5

  • 5

  • 5

    119

  • 5

  • 5

  • 5

  • 5 36008-24 20-503-7

  • 5100024008000

  • 5 3048 24 (Bolivia) 4058 (La Paz) 3700 ) 3000 300 2-3 (900)

  • 5 300

  • 5 4-5 70%

  • 5 300 : Acetazolamide

  • 5 35~60%; epinephrine kit.

  • 5:: : 15

  • 5

  • 5

  • 51.2.3.

  • MASLOW.Robert