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導遊實務考照版. 講師:戴溫謹. 導遊應考科目內容. 導遊實務一:導覽解說.旅遊安全與緊急事件處理. 觀光心理與行為.航空票務.急救常識.國際禮儀 導遊實務二:觀光行政與法規.台灣地區人民關係條例. 兩岸現況認識 觀光資源概要:台灣歷史.台灣地理.觀光資源維護 外 國 語:英語.日語.法語.德語.西班牙語.韓語.泰語 阿拉伯語等八種,任選一種 華語導遊於導遊實務二加考香港澳門關係條例. 第一章.壹:導遊的定義. - PowerPoint PPT Presentation
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TOUR GUIDEcourier1841
Full Time GuidePart Time GuideCotracted GuideAssistant GuideDrive GuideThrough out GuideVolunteer Guide , DocentAdventure Guide
Preparation Works Before Group Arrival)Meeting Service at Airport)(Transfer in Procedures)(Hotel Check in Procedures)(City Sightseeing Tour Conducting)(Dinner Transfer and Night Tour Conducting)(Hotel Check-Out Procedures)(Airline Check in Procedures and Departure Formalities)(Tour Reports After Service Completed)
T/C
1845Circular Ticket:Cook CouponCircular NoteTimetable1850:.
250060030015010075100015060303015
2003.,6000,4002000,400800,200.
(Outbound Tour Business)1.T/C2.Key Agent,3.(Visa Center):4.:(Hotel Reservation Center)5.:(Local Agent)6..
(Inbound Tour Business)(General Sales Agent)G.S.A.(Domestic Travel Business)BrokerIncentive TourVolume IncentiveOptional TourMICEMeeting Incentive Conference Exhibition
PassportDiplomatic PassportOfficial PassportOrdinary Passport16001200.
16361231
Diplomatic VisaCourtesy Visa
Visitor VisaResident Visa
Immigration VisaNon-Immigration VisaSingle Entry VisaMultiple Entry VisaVisa FreeVisa Granted Upon ArrivalTransit VisaTransit Without VisaTWOVO.K.Board
(TICKETING)
(IATA)INTERNATIONAL AIR TRANSPORT ASSOCIATION
130268(Active member)(Associatemember)
IATA
BSP()
BILLING and SETTLEMENT PLANBankSettlement PlanBSP19927BSP38BSP344BSP
(Eastern Hemisphere EH)TC2TC3 (Western Hemisphere WH)TC1
IATAArea 1Area 2Area 3Area 1Traffic Conference1TC1
Area 2Traffic Conference 2TC2Azores
Area 3Traffic Conference 3TC3
(IATA Geography)(IATA Traffic Conference Area 1 TC1)
(North America)
(Central America)
(South America) (Caribbean Islands)
(IATA Traffic Conference Area 2 TC2)
(Europe) (Middle East)
(Africa)
(IATA Traffic Conference Area 3 TC3)
(South East Asia)
(North East Asia) (South Asian Subcontinent)
(South West Pacific)
Airline Designator Codes
()
: China Airlines CIEVA Airway BRAirline Code Numbers
()
: China Airlines 297EVA Airway 695
(CITY CODE)New York CityNYC (AIRPORT CODE)NARITA AIRPORTNRT
(International TimeCalculator)(Greenwich Mean TimeGMT)
/ 1130/1515GMT8GMT9
11:30 GMT 03:30
15:15 GMT 06:15
245
AIRLINEBRCI
Scheduled Airlines
Charter Air Carrier
Air Taxis Charter CarrierGSAGENERAL SALES AGENT
ON-LINE AIRLINESAA ACAZBI B7AE AO
BR BLCI CV CODL EF EGEKCXELGA GPGE G6QF KA KEKLMH MP NW NXNZ OZPR SQ TG5X UPS FXUA VN
OFF-LINE AIRLINESAF AR ASBAFI FJ LHLA OA RA
RG RJ SA SK LXIC UL USTA QR OS
()
INTERLINEINTERLINECONNECTIONINTERLINE AGREEMENT
(Minimum Connecting Time) (Code Sharing)
(Manual Ticket)(Transitional AutomatedTicket - TAT)
(AutomatedTicket and Boarding Pass - ATB)(Electronic Ticket - ET)
Auditor`s couponAgent couponFlight coupon24 couponPassenger coupon
-1
-2
-3
-4
1 234 5678910 111213 14151617
YQWN - - Q1
Q1 - TW300 TWD300 Q55246 ,3.6XT641 XTQ55MO86MOP20555 MOP130
330 - TW300 TWD300 Q55YQ
CN476 ,3.6
369 CNY90
Q7.49
Q7.497.49
7.49MO
WN84 MOP10
MOP20 Q55
1M3MYRTJRT
1
3
1
3
IATA200515()ABACUSTFRISIFare CalculationSITISOTOSITOSOTI
() ( 365) (180) ,902-14(2214)
()(),
HKBH
(NAME OF PASSENGER)() (FROM/TO)X 24(CARRIER)2
/(FLIGHT/CLASS)(DATE)()(): 6505JUN (TIME)24A, P, N, MAAM, P PM, N noon, M midnight0715715A, 120012N, 1915715P, 240012M
-1 (FARE BASIS)(Prime code)F, C, Y, U, I,D, M, B, HHKBH
-2(Seasonal code),H()L()/(Part of week code),W()X()(Part of day code)NNight(Fare and Passenger type code)(Fare level identifier)FARE BASIS MXEE21, M21M = X = ()EE = 21= 21
FARE BASISPRIME CODECLASSSEASONAL CODEH OK.J.F.T.QLWEEK CODEWWEEKEND/XWEEKDAYDAY CODE NFARE AND PASSENGER TYPE CODEFARE LEVEL IDENTIFIER123
FARE BASIS -1YEE30YHE90YGV10Y/CH3330%OFFYHGV25YKPX6MKYEE3M/CH5050%OFFYLEE21/AD7575%OFFYAP1M/CH3333%OFF
(NOT VALID BEFORE) (NOT VALID AFTER)A. (Normal Fare)20 AUG0220AUG0330 AUG0230AUG'03B. (Special Fare)
(Allow)PIECE SYSTEM (PC SYS) USACANADA32(KGS)158(62 )269(106)158(62)115(45)7(CI)115
USACANADA40KG(88)
30KG(66)
20KG(44)10KG
"Allow"ITTA1.5%
(TOUR CODE)IT5CI3GT61H483IT - Inclusive Tour
5 -2005CI -(Sponsor Carrier)
3 -TC3
GT61H483 -
(FARE CALCULATION BOX)(FARE BOX)(EQUIVALENT FARE PAID)
OK --- (Space confirmed)
RQ --- (On request)SA --- (Subject to load)
NS --- (Infant notoccupying a seat)OPEN --- ,(Noreservation)
(TAX BOX)(TOTAL)(FORM OF PAYMENT)CASH -
CHECK - CC -
ISIInternational Sale Indicators SITI:Sold inside ticketed inside thecountry of origin()
SITO:Sold inside ticketed outside thecountry of origin ()
SOTI:Sold outside ticketed inside thecountry of origin ()
SOTO:Sold outside ticketed outsidethe country of origin ()
(CONJUNCTION TICKET)4(ISSUE IN EXCHANGE FOR)
(ORIGINAL ISSUE)(ENDORSEMENTS/RESTRICTIONS) (NONENDORSABLE - NONENDO) (NONREFUNDABLE - NONRFND) (EMBARGO PERIOD ---) (NONREROUTABLE - NONRERTE) (RES. MAY NOT BE CHANGED)(DATE AND PLACE OF ISSUE)
(Airlines Data)(Ticket Number)297 4403802195 2(1) 297 - (2) 4 - (3) 4 - (4) 03802195 - (5) 2 -
NAME OF PASSENGER/INITIALMR. MRS.
MSMSTR
MISS
FROM/TOVOIDCITY CODE
/XSTOPOVER CITY
FARE/TAXFAREISOIATAEQUIV.FARE PD. EQUIVALENCE AMOUNT FAREPAIDTAXDEPARTURE TAXARRIVAL TAXTRANSPORTATIONTAXSECURITY TAX
immediate family1.2.3.
CRSComputer Reservation System(CRS)CRSNON-AIRCRSNON-AIR
GDS1980CRS(SABREAPOLLO)CRSCRSCRSCRS(AMADEUSGALILEOFANTASIAABACUS)CRSCRSGLOBALDISTRIBUTION SYSTEM(GDS)
PNRPASSENGER NAME RECORD
PRINTP-PHONE R-RECEIVED
I-ITINERARY
N-NAME
T-TICKET
Lost TicketForm6
MOMLHNMLKSMLVLMLVGMLSPML/AVML ORIENTAL
DBMLFPMLLFMLHFMLLCMLSPML/NO PORKSPML/NO BEEFSPML/NO SEAFOOD
CHML2~12
BBML10~24SPML/BBML INFANT FOOD0~10
UM661218YP121215
1.2.3.1.2.3.
1.122.63.
36
1.2.
3.4.5.7
WCHRWCHSWCHC
soft drinksnackmealsightseeing tour
Lost & Foundbaggagetag
ONE WAYO/WROUND TRIPR/TROUND-THE-WORLDRTWTARIFF Ticket Wholesale CenterT/CKey AgentINVOICE XO9%
MILEAGE MAXIMUM PERMITTED MILEAGEMPMSHORTEST OPERATED MILLEAGESOEMNON-STOP MILEAGEEXTRA MILEAGE ALLOWANCEEMA
SUBJECT TO LOAD TICKETSUB-LO TICKETNOT SUBJECT TO LOAD TICKETNO SUBTICKETFIRST CLASSF CLASS
EXECUTIVE CLASS
BUSINESS CLASSDYNASTY CLASSC CLASS
ECONOMIC CLASSY CLASS
NORMAL FARE FULL FAREADULT FAREHALF FARECHILDREN FARE2/3INFANT FARE NORMAL FARE
AD FAREAGENTS DISCOUNT FAREIATANORMALEXCURSION FARE GIT FAREGV-GROUP INCLUSIVE TOUR FARE DEPORTEEDEQUARTER FARE FREE OF CHARGEFOC
SEAMAN FARESCSHIP`S CREWGSTOUR GUIDE TICKET TOUR CONDUCTOR TICKETTGAIR INDUSTRY DISCOUNTIDNEUTRAL UNIT OF CONSTRUCTIONNUC19897FARE CALCULATION UNITFCU19897
OAG OFFICIAL AIRLINES GUIDE ABC ABC WORLD AIRWAYS GUIDE TWOVTRANSIT WITHOUT VISA
OK BOARD
VOIDOKOPEN
RQ-REQUESTWAITING LISTRECONFIRMLOCAL CONTACT
COMPUTER CODEPASSENGER NAME RECORDPNR
BOARDING PASS BAGGAGE TAGXOEXCHANGE ORDERIATAMCOMISCELLANEOUS CHARGES ORDERMCO
PREPAID TICKETPTAGREENWICH MEAN TIMEGMT
UNIVERSAL TIME COORDINATEDUTCGMTGMT
DAYLIGHT SAVING TIME
INTERNATIONAL DATE LINE
CITY CODEAIRPORT CODEAIRLINE CODE
CONNECTIONMINIMUM CONNECTING TIMES
FLIGHT NUMBER
SCHEDULED FLIGHTCHARTER FLIGHTSHUTTLE FLIGHTFLYING HOURSSCHEDULEINTINERARYREISSUEENDORSEENDORSABLEGENERAL SALES AGENTGSAOVERRIDING INCENTIVEGSA3%
ON SEASONHIGH SEASON
OFF SEASONLOW SEASONMEALS COUPONSTPC-MEANS LAY OVER AT CARRIER COSTSTOPOVER ACCOUNT
FREE BAGGAGE ALLOWANCEIATA-INTERNATIONAL AIR TRANSPORT ASSOCIATIONORIGINDESTINATIONSTOPOVERVALIDITYSTATUSFREQUENCY CODE
BSP- BILLING and SETTLEMENT PLANIATAABACUSMARNETMULTI ACCESS RESERVATION NET-WORKCRSCOMPUTER RESERVATION SYSTEM
C.I.Q.CUSTMOSIMMIGRATIONQUARANTINEETA-ESTIMATED TIME OF ARRIVAL ETD-ESTIMATED TIME OF DEPARTURE TRANSITSTOP-OVER TRANSFER STAND-BY NO-SHOW OFF LOAD
TRAFFIC RIGHT
FIRST FREEDOMACBB
SECOND FREEDOMACBBEx.CI
THIRD FREEDOMABBBA
FOURTH FREEDOM
FIFTH FREEDOM
ABBCDEX SQSIN/TPE/TYO/LAX
SIXTH FREEDOM
EX CITYO/TPE/HKG
SEVENTH FREEDOM
CABEX CITPE/HKG/BKK/HKG/TPE
SEVENTH FREEDOMcabotageEX EGTYO/TPE/KHH
NO SHOW
4 - 6 123
()()()()
- - - - -
()1
23
5
5
5
5
5
5
5 4-6
51119
210
532
4 10
55 100/(4-5) 152
56( 152) CPR
5CPR
5CPR
5
5
5
5
5 10
55
56 CPR
7
5.
(4) 119
5
5
5
5
51.41 2.3.4.
5
1.
2.3810038o C40 3.4.1. 2. 3.
51.2.3.4.
51.2.3.
5 119
51. 2.
3.5 119
51
2.5
5
75% 25%
5
1. 2.
5, 72%
5
5
119
51.2.3.4. CPR 5.6.
7. 10
5
5-
-
5
5
5
5
1.2.20~303.
4.119
5 20~30
5
5 1.2. 3. 4.
5119
5
5
5 CPR
119
5
515%( 10%)30%
5
5
53B3C
B (Burning Stopped) (Breathing Maintained) (Body ExaminedC (Cool) (Cover) (Carry)
5
5-
1. 2.3.
5
5
5
5
119
5
5
5
5 36008-24 20-503-7
5100024008000
5 3048 24 (Bolivia) 4058 (La Paz) 3700 ) 3000 300 2-3 (900)
5 300
5 4-5 70%
5 300 : Acetazolamide
5 35~60%; epinephrine kit.
5:: : 15
5
5
51.2.3.
MASLOW.Robert