APRESENTATION

ON

LISTENING SKILLS

Presented by ABHISHEK MAHESHWARI

AMRITA KUMARI PGDM 2011-2013

Under the Guidance ofMrs. Muskaan

BASIC COMMUNICATION SKILLS PROFILE

Communication Order Learned Extent Used Extent Taught

Listening First Second Fourth

Speaking Second First Third

Reading Third Third Second

Writing Fourth Fourth First

LISTENING SKILLS

Half of oral communication

Needs to be practiced Aim to climb the ladder of

success Not carefully listening is

the disaster

SENDREINFORCEMENTS. WE ARE

GOING TO ADVANCE

SEND THREE OR FOUR MEN WE

ARE GOING TO A DANCE.

LISTENING PROCESS Receiving

Interpreting

Remembering

Evaluating

Responding

Acting

FALLACIES ABOUT THE LISTENING

Listening is not my problem! Listening and hearing are the same Good readers are good listeners Smarter people are better listeners Listening improves with age Listening skills are difficult to learn

TYPES OF LISTENING

Positive Listening Intolerant Listening Subconscious Listening Non-Listening Active Listening

EFFECTIVE LISTENINGFace the speakerMaintain eye contactMinimize external distractionsRespond appropriately Focus solely on what the speaker is sayingMinimize internal distractions

(CONT.)Keep an open mindAvoid letting the speaker know how you handled a similar situationEven if the speaker is launching a complaint against you, wait until they finish to defend yourself.Engage yourself

BARRIERS TO ACTIVE LISTENING

Environmental barriers

Physiological barriersSelective Listening

Pre- judgmentSelfishness

HOW TO BE AN EFFECTIVE LISTENER

What You Think about Listening ?What You Feel about Listening ?What You Do about Listening ?

Reference Business communication by Shirley

taylor Powertochange.com/students/

people/listen www.hss.iitb.ac.in/courses/HS

%20699/M.Gupta.ppt www.infoplease.com/homework/

listeningskills1.htm Careerplanning.about.com/cs/

miscskills/a/listening_skill.htm www.elmhurst.edu/library/.../

Listening/effective_listening_skills.htm 

www.youtube.com/watch?v=ENkwUBPhMJw

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