Abn Policy

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Policy Refresher Credit Cards

POLICY REFRESHER

October - 06

Version- 22.1

Dated 03/10/06

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Table of Contents:

1.0 OVERVIEW OF CARD FEATURES ....................................................................................................................................................

1.1 Product Credit Standards: ...................................................................................................................................................................

1.2 Verified Income Programme Income Multipliers ...........................................................................................................................

2.0 UNDERWRITING STANDARDS .......................................................................................................................................................

2.1 Classic Cards ......................................................................................................................................................................................

2.2 Gold Cards ..........................................................................................................................................................................................

3.0 MULTIPLE CARD POLICY .................................................................................................................................................................4.0 List of Credit Card Product Programs ........................................................................................................................................... .........

5.0 Documentation and Verification ............................................................................................................................................................

6.0 Non Target / HRP Profiles .....................................................................................................................................................................

7.0 Negative areas .........................................................................................................................................................................................

8.0 City Limits ................................................................................................................................................................................... ...... .....

9.0 Specific Guidelines for Processing Select Sectors ............................................................................................................................ .....

9.1 Software/IT Professionals ...................................................................................................................................................................

9.2 Insurance Professionals in Sales/Agency Management related functions ..........................................................................................9.3 Government Organizations (Not Including PSU's) ............................................................................................................................

9.4 Educational Institutions ........................................................................................................................................................... ...... .....10.0 Relationship Rewards Pre-qualified Income program ..........................................................................................................................

11.0 Pre-approved Programs .........................................................................................................................................................................

12.0 Staff Personal Credit Card Program ................................................................................................................................................ .....

13.0 Staff Corporate Credit Card Program ........................................................................................................................................ ...... .....

14.0 Card for Card Policy Surrogate Program ..............................................................................................................................................

15.0 Visiting Card Policy Surrogate credit card program ............................................................................................................................

16.0 Club Membership Policy Surrogate Program .......................................................................................................................................

17.0 Life Insurance Program ........................................................................................................................................................................18.0 Doctors Policy Surrogate Program .......................................................................................................................................................

19.0 Loan Repayment Track Record Policy Surrogate Program ..................................................................................................................

20.0 Charge Slip Income Surrogate Program ...............................................................................................................................................21.0 Corporate Card Program .......................................................................................................................................................................

22.0 Secured Credit Card Program ...............................................................................................................................................................

23.0 CEDP Card program .............................................................................................................................................................................

24.0 Co-origination Programmes .................................................................................................................................................................

25.0 Co- Branded Cards ...............................................................................................................................................................................

1.0 OVERVIEW OF CARD FEATURES

1.1 Product Credit Standards:

. APPLICANT For Individuals who are:

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CATEGORIES Salaried (employees of CAT A, CAT B & CAT C companies). Classic cards applications

not be sourced from employees of CAT C companies under the Verified Income Program.

Self Employed Professionals (SEP).

Self Employed Businessmen (SEB) will not be sourced through the Verified Inco

Program.

Students / Retired Individuals / Housewives (Secured Credit Cards only)

Applicants may be individuals who are resident Indians, foreign nationals resident in Ind

Non-Resident Indians (Secured Cards).

. SELF EMPLOYED

PROFESSIONALS:

ACCEPTABLE

QUALIFICATIONS

Individuals having the following educational qualifications would be eligible for Credit Cards

Doctors : Qualified Doctors MBBS or Higher

Dentists : Qualified Dentists BDS or Higher

Chartered Accountants : ACA/FCA with Certificate of practice

Architects : Qualified Architects : B.Arch or Higher

. CREDIT LIMITS Classic Card Rs.15,000 to Rs.150,000

Gold Card Rs. 40,000 to Rs.300,000

Maximum of Rs.500,000 for corporate cards, employee corporate cards, private clients, charte

member & VGPB.

Exceptions may be approved upto Rs.1,000,000 for Gold cards and Rs.200,000 for Classic ca

with approval of Head - Consumer Risk Management or Head - Unsecured Policy.

Note:

Add-on card credit limits are within the overall personal card limit

Credit limits are being assigned only in multiples of Rs.000s and rounded off to

nearest upper thousand figures.

. ADD-ON CARDS Add-on cards may be issued in the name of the primary cardholder and to immediate fa

members such as:

Spouse

Children (age 15 years and above)

Siblings (brothers / sisters)

Parents

The primary card must be valid and current for add on cards to be issued. The maximum num

of add on cards per primary card is five.

. MAXIMUM EXPOSUREPER CARD MEMBER

AND MUE

Each card member is allowed to have a maximum of two personal primary card accounts(excluding personal loan on card). Card member can additionally have one corporate card.

Overall, a card member may have a maximum of three card accounts. The aggregated credit

limits are subject to income multiplier norms relevant to the specific product and borrower

category.The maximum unsecured exposure (MUE) on a customer would be as follows

Verified Income Program Salaried Cat A Rs.1,000,000

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Verified Income Program Salaried Cat B Rs.750,000

Verified Income Program Salaried Cat C Rs.300,000

Verified Income Program Self Employed Businessmen Rs.500,000

Verified Income Program Professionals Rs.1,000,000

Surrogate Programs Rs.850,000

Relationship Reward Program Rs.850,000

Combined card exposure of Rs.500,000 for all customers except customers from

approved and Invite Programs.

MUE across personal cards (combined card limit) & personal loans (term or overdraft) would

restricted as per above.

Note: MUE across cards shall apply to personal cards and not for corporate cards.

. TARGET MARKET At present ABN AMRO Bank Card acquisition is permitted in 22 cities. This maybe expande

2006

Salaried and self-employed individuals residing in any of the following locations:

North: Delhi, Chandigarh, Ludhiana, Jaipur, Lucknow, Kanpur, Jalandhar

South: Chennai, Hyderabad, Bangalore, Coimbatore, Cochin, Vizag, Mangalore.West : Mumbai, Pune, Baroda, Ahmedabad, Surat, Nasik, Nagpur.

East : Kolkata

Note: These are the existing 22 cities where ABN AMRO Bank card acquisition is permitted.

may be expanded to 30 cities with the approval of Head Consumer Risk Management and He

Card Business.

. EXCEPTIONS &

OVERRIDES

Approvals deviating from the parameters specified on the Product Program and Credit Bulleti

would be treated as exceptions and overrides, respectively.

Such deviations would be capped as a percentage of the total approvals as given below and w

be tracked on a monthly basis.

Exceptions: 10% of approvals

Overrides: 10% of approvals. Listed CAT A/B Cos Every company has to be separately listed Subsidiaries / sister concernunder parent name are not acceptable .

Units / Divisions of listed cos are acceptable subject to -If the salary slipclearly mentions unit / division and this unit / division is not a separate legentity (Pvt ltd / ltd), we should be able to process such applications under tParent co name

In case a co is listed for a specific City Can be accepted on PAN INDIA bas

1.2 Verified Income Programme Income Multipliers

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1. VERIFIED

INCOME PROGRAM

The credit limit multiplier by gross monthly Income for different type of credit cards is

follows:

Classic credit cards

Gross Monthly Income (Rs.) CAT A & B

>10,000 to 25,000 2.00

> 25,000 2.50

Classic credit cards

Gross Monthly Income (Rs.) Self Employed Professional

10,000 to 15,000 1.50

>15,000 to 25,000 2.00

Over 25,000 2.50

Gold credit cards

Gross Monthly Income (Rs.) Salaried

CAT A

Salaried

CAT B

15,000 to 30,000 3.0 2.5

Over 30,000 3.5 3.0

Gold credit cards

Gross Monthly

Income (Rs.)

CAT C Self Employed

Professional

16,667 to 20,000 Not applicable 2.50

>20,000 to 30,000 2.00 2.75

Over 30,000 3.00 3.00

No limit or card type change under CAT C and Self employed Professional Open market Programmes

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2.0 UNDERWRITING STANDARDS

2.1 Classic Cards

Credit Criteria Salaried Individuals Self Employed Professionals Self Employ

Business

Cat A Cat B

Age - Minimum 25 years (21 years for

acquisition under

Relationship Rewards,CEDP and Card for Card

Program and 18 years for

Secured Card)

25 years (21 years for

acquisition under

Relationship Rewards,CEDP and Card for

Card Program and 18

years for Secured Card)

25 years (21 years for acquisition

under Relationship Rewards and

Card for Card Program and 18years for Secured Card)

25 years (21 yea

acquisition unde

Relationship Rewand Card for Car

Program and 18

for Secured Card

Age - Maximum 70 years 70 years 70 years 70 years

Current Residence

bility in same city /

ation

1 year * in same city

(*) If the length of current

employment exceeds 2

years, then this criterionis deemed as met.

2 years * in same city

(*) If the length of

current employment

exceeds 3 years, thenthis criterion is deemed

as met.

2 years in same city of residence,

of which 1 year must be at the

same place of residence.

2 years in same c

residence, of wh

year must be at t

same place ofresidence.

Current Business /

ofession or Employmentme company)

perience [minimum]

OR

Total Employment

Experience [minimum]

OR

INCOME

1 year

2 years

Rs.240,000 per annum

1 year

3 years

Rs.240,000 per annum

3 years in the same profession 3 Years in the sa

business

Telephone

quirements

Residence or Office Residence or Office Residence and Office Residence and O

Negative File check /

Credit Bureau check

No adverse status No adverse status No adverse status No adverse status

Minimum Income

s.)

120,000 per annum 120,000 per annum 120,000 per annum NA Not eligib

under Verified In

Program

Income definition Gross Taxable income of

the applicant

Gross Taxable income

of the applicant

Gross Taxable income of the

applicant

NA Not eligib

under Verified In

Program

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2.2 Gold Cards

Credit Criteria Salaried Individuals Self EmployedProfessionals

Self EmployBusiness

Cat A Cat B Cat C

Age - Minimum 23 years (21 years

for acquisitionunder Relationship

Rewards, CEDPand Card for Card

Program and 18

years for Secured

Card)

23 years (21 years

for acquisitionunder Relationship

Rewards, CEDP andCard for Card

Program and 18

years for Secured

Card)


acquisition underRelationship

Rewards, CEDP andCard for Card

Program and 18 years

for Secured Card)


acquisition underRelationship Rewards

and Card for CardProgram and 18 years

for Secured Card)

25 years (21 ye

for acquisitionunder Relation

Rewards and Cfor Card Progra

and 18 years fo

Secured Card)

Age - Maximum 70 years 70 years 70 years 70 years 70 years

Current Residence

bility in same city /

ation

2 years * in same

city


current

employment

exceeds 3 years,

then this criterion isdeemed as met.

3 years * in same

city


current employment

exceeds 3 years,

then this criterion is

deemed as met.

3 years in same city 3 years in same city of

residence, of which 1

year must be at the same

place of residence.

3 years in same

of residence, o

which 1 year m

be at the same

of residence.

Current Business /ofession or

mployment (same

mpany) experience

inimum]

OR

Total EmploymentExperience

inimum)

OR

INCOME

2 years

3 years

Rs300,000 per

annum

2 years

3 years

Rs.300,000 per

annum

2 years

3 years

NA

3 years in the sameprofession

3 years in the sprofession

Telephone

quirements

Residence and

Office

Residence and

Office

Residence and Office Residence and Office Residence and

Office

Negative File

eck / Credit Bureau

eck

No adverse status No adverse status No adverse status No adverse status No adverse stat

Minimum

come(Rs.)

180,000 per

annum

180,000 per annum 240,000 per annum 200,000 per annum NA not eligib

under Verified

Income Progra

Income definition Gross Taxable

income of the

applicant

Gross Taxable

income of the

applicant


of the applicant


of the applicant

NA not eligib

under Verified

Income Progra

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3.0 MULTIPLE CARD POLICY

A cardholder may apply for another primary card or the business may, based on the performance of the existing accoun

either issue another card at the same level or upgrade the existing card. When a cardholder applies for another primary car

the cardholder must meet the following criteria over and above the other criterias as mentioned in the eligibility criteria.

1. Month on books (MOB) for the existing card should be nine months payment record.The existing card should b

current (in case in X days / P Block , average limit utilization to be less than 50% and Average Payment to Outstandinratio to be more than 50%) and open & within limit at the time of application of a new card.

2. The existing card should not have been >= 30 days past due on more than one occasion and never 60 dpd during th

last nine months and never in 30 dpd in the past six months

3. The maximum (sum) amount of Credit limit across cards will be as defined in this policy document. The amount

credit limit will be defined based on the income and the product type.

4. The application for the second card can be through only one of the programs mentioned below:

Verified Income Program.

Relationship Reward program (Pre-qualified)

Card for Card Program.( Card number to be different ) Repayment Track based program.

5. For pro-active second card issuance (where the bank issues a second card to the customer based on his performance

the new card would be issued with a credit limit equivalent to 50% of the limit on the existing credit card and the cash limwould be equivalent of 50% of the credit limit on the second card.

A customer who is offered and accepts a second card through this proactive route would not be eligible for a Proactiv

Limit Enhancement at that stage of performance based eligibility.

6. Applicants who have availed of Limit enhancement through the limit enhancement program or have availed of

Personal loan on credit card in the previous 6 months will not be eligible for a multiple card.

7. In instances where the customer applies for a second card, credit limits would be assigned based on the document giv

by the customer along with the application form and would be independent of the limits on the first / existing card.

8. The second card would be treated as a separate account and would be eligible for post account set-up engagemen

(such as limit enhancements, cash limit enhancements, balance transfers, payment holidays, etc.) independent of the fir

card

Note: A card member can have a maximum of 2 primary personal cards and 1 Corporate card from ABN AMRO Bank.

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4.0 List of Credit Card Product Programs

o. 1 2 3 4 5 6 7

Verified

Income

Programs

Relationship

Reward

Program

Pre-approved

Programs

Policy Surrogate

Programs

Income

Surrogate

Programs

Co-

origination

Program

Special

programs

1 CAT A

RR - Savings

Accounts

Relationship

Luxury / Super

premium Auto

Loan Customers

Card For Card

Program

Charge Slip

Income

Surrogate

Program

Verified

income

Program

Charter

Members,Preferred &

Diamond

Banking

Customers

2 CAT B

RR - CurrentAccounts

Relationship

Pre-approved

program for loan

repayment trackrecord customers

of personal loans

Visiting CardPolicy Surrogate

Program

Card for

Card

Corpo

Card Progr

3

SelfEmployed

professional

RR - TCD

Relationship

Pre-ApprovedProgram For Home

Loan Customers

Premium Club

MembershipPolicy Surrogate

Program

RelationshipRewards -

Auto

Corporate

Employee

Deposit Pr(Cedp) Ca

Program

4

CAT C

Only Gold

cards

RR - LAS

Relationship

Life Insurance

Premium Policy

Surrogate

Program

Relationship

Rewards

Deposit

Max Co-B

Credit Car

5

RR - Autoloan

Relationship

Program For

Doctors Employed

/ Consulting In

Hospitals /

Nursing Homes

Pre-

Approved

Program For

Home Loan

Customers

Personal L

On Credit

6

RR - Personal

Loan

Relationship

Credit Card ForLoan Repayment

Track Record

Policy Surrogate

Program

Multiple

Card Policy

Secured Cr

Card

7

RR - Personal

Revolving Line

& Auto

Overdraft

Relationship

Pre-

approved

program for

loan

repayment

track record

customers of

personalloans

8 RR - Wealth

9 RR - Insurance

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5.0 Documentation and Verification

Salaried

CAT A CAT B CAT C

Self Employe

Professional

ype of Data

Income

(Any one

of)

- Latest Income Tax Return

copy acknowledged by

ITO

- ITO Assessment Order- Photocopy of Form 16

- Photocopy of Form 16 AA

- Promotion Letter with

Salary details

- Appointment Letter with

Salary details

- Monthly Payslip (certified

by Authorised Signatory

under office seal or stamp)

- Computerised pay slip with

Company logo.

- Annual / Monthly SalaryCertificate (on the

company letter-head

certified by the authorised

signatory under office

seal/stamp)

- Latest Income Tax Return

copy acknowledged by ITO

- ITO Assessment Order

- Photocopy of Form 16- Photocopy of Form 16 AA

- Promotion Letter with

Salary details

- Appointment Letter with

Salary details

- Monthly Payslip (certified

by Authorised Signatory

under office seal or stamp)

- Computerised pay slip with

Company logo

- Annual / Monthly Salary

Certificate (on the companyletter-head certified by the

authorised signatory under

office seal/stamp)

Latest ITR (or

ITO)- Latest Income T

Return

- ITO Assessmen

Order

Residenceaddress

Agency Visit Verification Agency Visit Verification Agency VisitVerification

Agency Visit Verifi

Employer

/ Office

add.

Not Required Agency Visit Verification Agency Visit

Verification

Agency Visit Verifi

Telephon

e at

Residence

and

Office

Telephone Verification

(WLL or Mobile is

acceptable for residence

phone)

Telephone Verification

(WLL or Mobile is acceptable

for residence phone)

Telephone

Verification

(WLL or Mobile

is acceptable for

residence phone)

Telephone Verifica

(WLL or Mobile is

acceptable for resi

phone)

Financial statement / IT Returns Acceptability - AY 2005-2006 and above orFinancial Year 2004-2005 and above

Promotion Letter with Salary details ( Not more than 60 days old )

Appointment Letter with Salary details ( Not more than 60 days old )

Monthly Payslip (certified by Authorised Signatory under office seal or stamp) -( Not more than 60 days old )

Computerised pay slip with Company logo. ( Not more than 60 days old )

Annual / Monthly Salary Certificate (on the company letter-head certified by the authorised signatory under office

seal/stamp) ( Not more than 60 days old ) For service providing companies like Reliance, Hutch, Touchtel etc, it is natural that they use

their own services.-We accept telephone numbers of landline/WLL/Fixed wireless connectionsfor office numbers.

Notes : Offer letter can be accepted for CAT A /B cos on exception basis

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Only under GOLD PFC Channel- Two months payslip along with three months bank statement can

accepted for CAT C on exception basis

Income Types & Components

Eligible income types / components

SALARIED

Eligible income types / components

SELF EMPLOYED

. Income from Salary 100%

2. Income from Property / Rentals 33%

3. Income from Other Sources 33%

4. Incentives/Commissions 33%

1. Income from Profession 100%

2. Income from Salary 100%

3. Income from Property / Rentals 33%

4. Income from Other Sources 33%

Ineligible income types / components

SALARIED

Ineligible income types / components

SELF EMPLOYED

. Agricultural Income

2. Speculative Income

3. Capital Gains - both long and short term

4. Arrears/Ex-gratia/Bonus

5. Overtime/Retirals

6. Medical reimbursements

7. Travel/Conveyance reimbursements

1. Agricultural Income

2. Speculative Income

3. Capital Gains - both long and short term

Verification Matrix Specific to Programs

Program / Occupation Category Office Verification Residence Verification Telephone Verification

Verified Income Programs Yes (Except Cat A companies) Yes Yes

ncome Surrogate Programs Yes Yes Yes

Policy Surrogate Programs Yes Yes Yes

Pre-qualified Cross Sell Programs No No No

Charter Member Programs No No No

Card for Card Program No Yes Yes

VGPB Card Programs No No No

Corporate Program No No Yes

CEDP Card Programs No Yes Yes

Document attached in Vernacular language

Income document attached in vernacular language will be accepted only if the same can be translated and understoo

by the underwriting team else it will be declined.

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If the customers signature on the application form is in a vernacular language, he must attach a Vernacula

indemnity form along with application. The same needs to be complete with respect to Applicants signature, witne

signatures, name and address. Witness must not to sign in Vernacular. A Sales executive cannot sign as a witness.

Client Identification, Documentation and Verification Process

All applications processed should have photo-ids which have been 'original seen and verified' by the sourcing team. This i

not applicable for Pre-qualified and Co-origination cases.

Following documents are acceptable IDs :

a ) PAN Card photocopyb) Passport

c) Driving License

d) Voters ID Card

e) Ration card with photoe) Any id card provided by a statutory / government body, i.e., an id card provided by Post Office / any other

government department like

a. Armed forces ID card

b. CBI / Ministry

c. Central Govt. Health Scheme cards

The applicant's current address may not match with the address on the ID proof.

The above requirement is not applicable to Pre-qualified program and Co-origination programs.

6.0 Non Target / HRP Profiles

The segments that the business considers are non-targeted for card sourcing and issuance. The segments have bee

categorised as Category A and Category B profiles.

An applicant in Category A would be declined with the exception of applications under the Card for Card progra

and Pre-qualified programs. An applicant in Category B would be processed based on the overall profile of t

applicant.

Category A Profiles

Salaried Self-Employed

. Police Officials / Politicians

. Employees of Collection & Repossession Agencies, Sales & Marketing

agencies of financial services, verification agencies

. Employees of small courier companies and private security agencies

1. Artists from film industry / film producers / film finan

2. Owners of Collection & Repossession Agencies, Sale

Marketing agencies of financial services, verification agen

Owners of associates of ABN AMRO Bank may be issued

on a selective basis. Such issuance would be restricted to o

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. Employees of plantation companies & aqua culture companies

. Employees of Local cable operators (excluding national players like Siti

Cable etc) and STD/PCO booth operators

. Employees of Chit fund / Nidhis / Credit Societies / Financial Co-

operatives / Money Lenders

. NBFCs / Financial securities firms outside the list of Cat A & Cat B

companies.

. Journalists / Advocates / Lawyers, excluding legal personnel working

with non-legal firms/companies

. Employees of Government enforcement agencies, investigation agencies

& bureaus (like CBI, RAW, CB CID excluding customs & excise)

0. Govt. employees in the non-management / non-officer levels including

non-commissioned defence services officers.

1. Employees of partnerships and proprietorships

2. Employees of transport companies (outside the list of Cat A & Cat B

companies)

3. Employees of building and construction companies.

4. Employees of Jewellers, except corporates involved in branded jewellery

like Tanishq, Oyzter Bay, De Beers etc

5. Employees of Beauty Parlours, Saloons, Fitness Centers

6. Employees of overseas and small manpower consultants.

7. Sales Executives/Field Officers/PFCs working in Banks/Financial

Institutions.

owner / partner per associate

3. Owners of proprietary courier companies and private

security firms.

4. Owners of Bars & permit rooms & Wine shops, Beau

Parlors, Saloons, Fitness Centers

5. Plantation companies, Chit fund / Nidhi companies / C

Societies / co-operatives/small NBFC's / money lenders/

financiers

6. Journalist/Advocates/Lawyers

7. Lottery Agencies, Tour and cab operators/small Trave

agents

8. STD / PCO booth operators, Cable Operators

9. Real estate agencies/agents/brokers

10. Owners of transport companies

11. Builders, Government / Civil Contractors

12. Auto spare parts & accessories dealers

13. Financial securities brokers/Insurance agents / Financ

Investment Consultants/ Financial Planning Advisors

14. Jewellers

15. Self employed businessmen operating from same prem

as residence.

16. Waste & Scrap Merchants and Owners of Iron & stee

workshops , grills and welding shops

17. Owners of overseas and small manpower consultants.

18. Owners of cyber cafes.

Category B Profiles


. Employees of companies related to film industry None presently

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2. Employees of small dot-coms and software companies and small call center co

3. Employees of companies engaged in granite / tannery leather / marine products

4. Employees of small time-sharing companies

5. Employees of small private limited companies

6. Financial Planning Advisors

7. Junior Resident Doctors of small hospitals

7.0 Negative areas

Negative areas are areas/localities in cities where a trend of default has been noticed /experienced due to the demography

the population. The population will be residents of these areas.

A list of negative areas is provided. For all applicants, negative areas would apply only for residence. Applicants residin

in Cat A negative areas would be declined while applicants residing in Cat B negative areas would be processed on a

override basis the profile of the applicant

8.0 City Limits

City limits are specified for each city as the outer-most areas/localities from where sourcing of card applications would b

encouraged. The residence and work addresses of the applicants should be in these areas.

A list of acceptable pin codes is being provided. Areas with these pin codes are categorized as being within the city limits

Applicants working in adjoining / peripheral industrial areas of the towns would be considered only if they are residin

within city limits of the sourcing locations currently prevalent.

For Cat 'A' companies (sourced through any program) applications would be accepted if one of the locatio

(residence or office) is within the city limits. Both Telephone numbers should be given (even for Classic Cards). P

numbers would not be acceptable

In Card - For - Card Program, irrespective of category (Salaried/Self-Employed), applications would be accepted

one of the locations (residence or office) is within the city limits. Both Telephone numbers should be given (ev

for Classic Cards). PP numbers would not be acceptable

Applicants residing or working in Positive areas of Ghaziabad or Faridabad would be considered as within ci

limits. List of positive areas is provided.

9.0 Specific Guidelines for Processing Select Sectors

9.1 Software/IT Professionals

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The guidelines apply to the processing of card applications received from BPOs / Software/IT Professionals residing

PG/Bachelor accommodation/Shared accommodation. Applications received from applicants with the above profile wou

be processed subject to the following:

Applicant is employed with a company listed as a CAT A or CAT B Co.

The Income is more than Rs. 240,000 for Classic card applicants and more than Rs. 300,000 for Gold card applicants

The Permanent address of the applicant is stated in the application form.

A copy of the Office ID card is available.

The proof of the permanent address of the applicant is provided.

The application form is complete in terms of information-such as office telephone number, extension numb

department/Project name, mobile number, E Mail Ids etc.

9.2 Insurance Professionals in Sales/Agency Management related functions

The following criteria would be applicable for processing of applications from these applicants:

Fixed Income of the applicant to be greater than Rs. 150,000 in case of Classic cards and greater than Rs. 240,000 f

Gold cards.

Fixed Income would not include any incentives/commission that is reflected in the income document given by t

applicant.

A contact with the customer should be established.

The application form should be complete in terms of information such as telephone number, extension number.

9.3 Government Organizations (Not Including PSU's)

Phone at Office AND Residence Mandatory

Residence verification must be positive

One physical verification and one phone verification must be positive (given the fact that entry to certain governme

departments would be restricted)

9.4 Educational Institutions

Sourcing to be restricted to teaching staff and senior administrative staff only

Residence verification must be positive

One physical verification and one phone verification must be positive

Residence phone mandatory

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10.0 Relationship Rewards Pre-qualified Income program

Credit card may be pre-qualified for existing ABN customers based on period of relationship and or credit history

existing / matured loans with ABN AMRO Bank. The customer must be gainfully employed and must meet the minimu

age criteria for a Credit Card.

Pre-qualified database would be valid for a period of 45 days only. Information on application form would be match

with the internal database. .

Deposit Relationship: Only Savings Accounts

1. Average Daily Balance on the deposit will be calculated basis the most recent 3 month period.

2. Regular credit parameters such as high-risk profiles, occupation and negative areas would not apply to pre-qualifi

customers.

3. Verification requirements may be waived in case name and address details of the applicant match with the name a

address details on the cross-sell Bank database.

4. Further, only applicants meeting the following criteria would be considered ineligible and declined:

Minimum age criteria not met

MUE (Personal Loans and Cards exposure) would be as per parameters defined and approved through

separate credit bulletin.

Applicants are part of any internal or external derogatory bases in the possession of the bank or MCNF

any Credit Bureau. .

Multiple card policy criteria is not met

7. After the extraction of the qualifying database based on criteria 1 and 2, no checks would be done on Finacle f

account behaviour at the time of processing.

Offered to individual customers only

Minimum relationship period: Three months with the ABN AMRO Bank

Minimum Average Daily Balance (ADB) calculated for the latest 3 months, of Rs.10,000 for Classic and Rs.30,000 f

Gold customers.

Maximum credit limits of Rs.50,000 for Classic and Rs.100,000 for Gold.

Computation of Credit Limit: Credit limit to be assigned as per grid below

Average Daily

Balance

Product Type Credit Limit

> = Rs. 10,000 Classic Card 2 X ADB subject to a cap of Rs.50,000

> = Rs. 30,000 Gold Card 2 X ADB subject to a cap of Rs.100,000

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Deposit Relationship: Only Current Accounts

1. Regular credit parameters such as stability, high-risk profiles, occupation and negative areas would not apply to pr

qualified customers.



3. Both Individual and Non Individual Accounts meeting the above criteria are considered eligible. In case of N

Individual Accounts, the selected Sole Proprietor, Partner or Director will be given a card. The number of cards will b

restricted to one per account relationship. In case of Non Individuals, the application from the customer would have

be supported by a declaration from the authorised signatory of the account stating that the applicant is t

Proprietor/Partner or the Director of the Company. The signature of the authorised signatory would be verified befo

processing the application. Signature verification would be mandatory for all applications received from No

Individual accounts.





Applicants are part of any internal or external derogatory bases in the possession of the bank or MCNF

any Credit Bureau.


7. The rest of the applicants would be considered as eligible and would be approved.

8. After the extraction of the qualifying database based on criteria 1 and 2, no checks would be done on Finacle f


Offered to both individual and non-individual relationship customers. Card will be issued in the name of th

individual.

Minimum relationship period: Three months with ABN AMRO Bank

Minimum Average Daily Balance (ADB) for the last 3 months of Rs.25,000 for Classic and Rs.50,000 for Gold.


Average Daily Balance ( Last 6 months) Product Type Credit Limit

> = Rs. 25,000 Classic Card Rs. 50,000

> = Rs. 50,000 Gold Card Rs. 100,000

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Auto Loan Relationship (Term loan or Overdraft Line)

1. Existing loan(s) and loans matured in the last 12 months where the applicant has never been in 30 dpd in the last 8

months and current at the time of loan approval are considered eligible.

2. For Auto loan overdraft accounts, the account must meet the following Credit parameters also:

Overdraft account must be open / live.

Limit utilization must be less than 90% of the assigned overdraft limit. Average limit utilization of last 6 months

would be used for the purpose of calculating payment to outstanding ratio.

Payment to outstanding ratio must be greater than 10%. Average payment to outstanding ratio for the last 6 month

would be used for the purpose of calculating the payment to outstanding ratio.

3. Regular credit parameters such as stability, high-risk profiles, occupation and negative areas would not apply to pr

qualified customers.



5. Both Individual and Non Individual Accounts meeting the above criteria are considered eligible. In case of N

Individual Accounts, the selected Sole Proprietor, Partner or Director will be given a card. The number of cards will

restricted to one per account relationship. In case of Non Individuals, the application from the customer wou

have to be supported by a declaration from the authorised signatory of the account stating that the applicant

the Proprietor/Partner or the Director of the Company. The signature of the authorised signatory would be verifi

before processing the application. Signature verification would be mandatory for all applications received from No

Individual accounts.





Applicants are part of any internal or external derogatory bases in the possession of the bank


7. After the extraction of the qualifying database based on criteria 1 to 2, no checks would be done on Finacle for accou

behaviour at the time of processing.

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Offered to both individual and non-individual customers. Card will be issued in the name of the individual only.

Minimum loan relationship period of eight months

Never 30+ dpd in the last 8 months


Type of Car Product Type Credit Limit

Standard Classic Card Rs.50,000Premium Gold Card Rs.100,000

Super Premium Gold Card Rs.150,000

Luxury Gold Card Rs.200,000

TCD Relationship


customers.








Account must not be over limit.




Minimum relationship period 12 months

TCD current balance >= Rs.100,000 for Classic and TCD current balance >= Rs.300,000 for Gold

Computation of Credit Limit: Credit limit to be assigned as per grid below:

TCD Current Balance Product Type Credit Limit

> = Rs. 100,000 Classic Card Rs. 50,000> = Rs.300,000 Gold Card Rs. 100,000

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Loan against Securities (LAS) Relationship


customers.







Applicants are part of any internal or external derogatory bases in the possession of the bank.


Account must not be over limit.



LAS overdraft limit >= Rs.100,000 for Classic cards and LAS overdraft limit >= Rs. 300,000 for Gold cards

Never 30+ dpd in the last 12 months

Computation of Credit Limit: Credit limit to be assigned as per grid below:

LAS O/D Limit Product Type Credit Limit

> = Rs. 100,000 Classic Card Rs. 50,000

> = Rs.300,000 Gold Card Rs. 100,000

Personal Loan Relationship ( Term and Revolving Lines)

1. Existing loan(s) and loans matured in the last 12 months where the applicant has never been in 30 dpd in the last 8

months.

2. For Personal Loan revolving lines, the account must meet the following Credit parameters also::

Personal Loan revolving line account must be open / live.

Limit utilization must be less than 90% of the assigned overdraft limit. Average limit utilization of last 6 months

would be used for the purpose of calculating payment to outstanding ratio.

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Payment to outstanding ratio must be greater than 10%. Average payment to outstanding ratio for the last 6 month

would be used for the purpose of calculating the payment to outstanding ratio.

3. Regular credit parameters such as stability, high-risk profiles, occupation and negative areas would not apply

pre-qualified customers.

4. Verification requirements may be waived incase name and address details of the applicant match with the name aaddress details on the cross-sell Bank database.






The rest of the applicants would be considered as eligible and would be approved.

6. After the extraction of the qualifying database based on criteria 1 to 2, no checks would be done on Finacle f


7. Minimum EMI for a Classic Card must be Rs. 6,250 and Rs. 5,000 for a Gold Card.

Minimum loan relationship of eight months.

Never 30+ dpd in the last eight months

Computation of Credit Limit: (multiple of EMI)

Loan Amount Product Credit Limit

=Rs.150,000 Gold 8 x EMI subject to a minimum of Rs.40,000

and a maximum of Rs.100,000

Relationship Reward Insurance

The bank has been focusing on selling Life Insurance product through its existing distribution network. The bank has a tup with AVIVA where policies underwritten by them are sold to existing and new customers of the bank. The bank w

now offer Gold Credit cards to such eligible customers.

1. This program will be applicable to new / fresh insurance policy acquisition and existing Policy holders acquired

the previous 6 months. Only customers who have applied for a life insurance policy from AVIVA through the AB

acquisition channel within the previous 6 months of credit card processing will be eligible.

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2. No income document would be required under this program. Income criterion would be deemed to have been m

by virtue of being an insurance policy holder at pre-defined level of annual premium.

3. Credit criteria such as Employment Stability and Residence stability are also deemed to be met by the applicant. A

other credit criteria would have to be met by the applicant.

4. Only salaried individuals, self-employed business and professionals would qualify under this program. Othcategories like retired, housewives, students etc would not qualify.

5. Applicant must be gainfully employed.

6. Minimum age of the applicant must be 21 years.


customers.

8. The name, address and date of birth on the Credit card application form should match with the da

provided by the insurance company.

9. Physical and telephone verification will be conducted at both residence and office.

10. The proposer, insured and credit card applicant must be the same individual.







Negative verification feedback

12. The rest of the applicants would be considered as eligible and would be approved.

13. Only AVIVA Life Insurance issued policy holders acquired through ABN Amro acquisition channel will be eligib

under this program.

14. Credit Cards under this program will be processed only in approved Credit Card locations.

15. De-activated cards would be sent to all Credit card eligible customers who have applied for new AVIVA Li

Insurance policy in the previous 30 days. Activation will be done only on receipt of confirmation of clear funds

the premium amount.

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Activated credit cards would be sent to policy holders who meet the credit standards for Credit Cards and have been

acquired by AVIVA in the previous 6 months and greater than 30 days. In such cases the customer must provide a copy of

the policy.

This program targets customers who have purchased a life insurance policy through the Bank which

underwritten by our insurance business partner (currently Aviva). Insurance customers with monthly premiu

payment plans would not be eligible.

Minimum premium amount paid Rs.20,000

Credit limit would be 2 X premium amount paid subject to a minimum of Rs.40,000 and maximum

Rs.100,000

Card type: Gold

Relationship Reward Wealth

There has been a thrust in the Mutual Fund acquisition business. The bank is one of the largest fund mobilizes of Mutua

Fund. The bank will now offer Credit card to customers who have invested in Mutual Fund through ABN AMRO bank.

1. Only Mutual Fund new / fresh customers acquired by ABN Amro bank will be eligible under this program. Mutu

fund customer acquisition must have happened within a maximum of 30 days prior to the credit card processin

date.

2. The Mutual Fund application approved by the fund must be in the name of the individual Credit Card applicant.

3. Only approved AMC cases would be eligible for a Credit Card. Credit card application would be declined if t

applicants payment to the mutual fund has been dishonoured or the mutual fund application has been rejected f

any other reason.

4. Investment customers who opt for systematic investment plan ( SIP) will not be eligible.

5. The applicant must be gainfully employed


customers.

7. Physical and telephone verification will be conducted at both residence and office.



MUE (Personal Loans and Cards exposure) would be as per parameters defined and approved throug

a separate credit bulletin.



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Negative verification feedback

List of approved Mutual Funds is as follows:

a) ABN Amro Bank Asset Management (India) Limited

b) Reliance Capital Asset Management Ltd.

c) Prudential ICICI mutual Fund

d) HDFC Asset Management Company Ltd

e) Franklin Templeton Asset Management (India ) Private Limited

f) Fidelity Fund Management Private Limited

g) DSP Merrill Lynch Fund Managers Ltd.

h) Sundaram Asset Management Company Limited

i) Kotak Mahindra Asset Management Company Ltd.

j) Standard Chartered Asset Management Company Private Limited

k) HSBC Asset Management (India) Private Limited

This program targets customers who have purchased a mutual fund through the Bank

Minimum investment amount would be Rs.80,000 (systematic investment plans would not be eligible)

Credit limit would be investment amount X 0.5 subject to a maximum of Rs.100,000.

Card type: Gold

11.0 Pre-approved Programs

This bulletin defines the credit parameters for the sourcing and issuance of ABN AMRO Bank Credit Cards under t

following Pre-approved Programs:

Luxury and Super Premium Auto Loan Customers

Offered to both individual and non-individual loan customers of Luxury and Super Premium Cars.

Gold cards would be offered

Credit limit of Rs.100,000 for Super-Premium car customers and Rs.150,000 for Luxury car customers

All derogatory checks would be performed

Pre-Approved Programme For Home Loan Customers

Offered to approved home loan customers

Only the primary / first borrower of the housing loan would be eligible. Co-borrower would not be eligible.


Credit limit would be assigned as per the following grid:

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Computation of Credit Limit:

Sanctioned Loan Amount

(Rs.)

Product Credit Limit

< 1 million Gold Rs.50,000

Rs.1 million up to Rs.2.5million

Gold Rs.100,000

Rs.2.5 million up to Rs.5

million

Gold Rs.200,000

Rs.5.0 million and over Gold Rs.300,000

Pre-Approved Programme For LOAN REPAYMENT TRACK RECORD CUSTOMERS OF PERSONAL LOANS

Offered to customers acquired by personal loan business through the Loan Repayment Track Record Program.


Computation of Credit Limit: (multiple of EMI)Loan Amount Product Credit Limit

< Rs. 150,000 Classic 4 x EMI subject to a minimum of Rs.25,000

and a maximum of Rs.50,000.

>= Rs.150,000 Gold 8 x EMI subject to a minimum of Rs.40,000

and a maximum of Rs.100,000.

12.0 Staff Personal Credit Card Program

Issuance of credit cards to employees of ABN AMRO Bank and its associate companies, ABN AMRO Equities, AB

AMRO Corporate Finance, ABN AMRO Securities and ACES and to senior management staff of Lease Plan.

Two types of credit cards would be issued to employees Staff Personal Card

Staff Corporate Card (Only to ABN AMRO Bank Employees)

Limits to be governed by attached matrix based on the level of the employee in the organisation. Person

Financial Consultants, who are part of ACES would be issued personal Classic Cards with limits of Rs.15,00

only after six months of joining. Clerical staff would also be issued Classic Cards with limits of Rs.15,000.

Gold cards would be issued to employees in Grades J and above in ABN AMRO Bank and the equivalent

levels in the group companies. Classic cards would be issued to employees in Grades I and below in ABN

AMRO Bank and the equivalent levels in the group companies

Contact Point Verification and other verifications/checks (de-dupe, MCNF etc) would be waived for employeand their add-ons

Officer trainees would be categorised under level H and Management Associates would be categorised undelevel J

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AAB Grades AAE Levels AASI Grades AACF Levels ACES Band Credit Limit

(Rs.)

M & Above Director &

above

M & Above Asst. Director, Director, Managing

Director

Band 5 & above 300,000

L Asst. Director L Senior Manager Band 4 150,000

J/K Manager J/K Manager Band 3 100,000

I Asst. Manager I Asst. Manager Band 2 50,000

H / Clericals N.A. H Secretary Band 1 25,000

PFCs * N.A. N.A. N.A. N.A. 15,000

(*) Only confimed PFCs or employees who have completed at least 6 months of tenure.

13.0 Staff Corporate Credit Card Program

One Corporate Credit Card per eligible employee. Gold cards would be issued to employees in Grade L and above and

Classic cards would be issued to employees in Grade K.

Corporate cards would be issued to employees in Grades J and below only upon recommendation/endorsement

the Business Unit Head. This endorsement would have to be sent along with the application form for the corpora

card.

AAB Grades AAE Levels AASI Grades AACF Levels ACES Band Credit Limits

(Rs.)

M & Above Director & above M & Above Asst. Director, Director,Managing Director

Band 5 & above 500,000

L Asst. Director L Senior Manager Band 4 300,000

J/K Manager J/K Manager Band 3 100,000

I Asst. Manager I Asst. Manager Band 2 50,000

H N.A. H Secretary Band1 25,000

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14.0 Card for Card Policy Surrogate Program

Applicants holding cards from the following list of Credit/Charge card issuers would be eligible to apply for an AB

AMRO Bank credit card under this surrogate.Sl.No Issuer

1. Citibank N.A. (Bankcards and Diners Charge)

2. American Express Bank (Credit Cards and Charge Cards)

3. Standard Chartered Bank

4. Hong Kong Bank

5. SBI GE

6. ICICI Ltd. (Visa, MasterCard, Amex)

7. HDFC Bank

1) Credit criteria such as Employment Stability and Residence Stability are also deemed to have been met by t

applicant. All other credit criteria would have to be met by the applicant.

2) The following are specifically excluded from this program

i. Non-management Cadre

ii. Negative Areas Cat A

3) The latest original credit card statement (not more than 60 days old from the date of receipt of the application at t

Operations Processing Unit) and a copy of the front and back of the card are the required documents for th

program. Copies of the statement may be accepted in cases where original statements are not provided.

4) The customer can also provide E Statement as an alternate to original or copy of statement.

E- statement under CFC Programme are acceptable forALL Listed Issuers ( as regard to earlier where the same

was acceptable only for 3 Issuers ) - Take note of following :

E- statement should be complete - All the 4 critical information is available- Complete 16 digit card

number, Customer name, Credit Card limit and address - OK for all LISTED Card issuers .

E- statement is INCOMPLETE - Complete card number ( Only last 4 digits seen ) or Address not stated -Accepted only if an original statement issued in the preceding 12 months is attached with application - Custom

name / Card number ( last 4 digits ) should match .

Address proof is not required with E-statements

5) The credit/charge card would have to be a primary/personal card and must be in the applicants name. This can

evidenced through the copy of front and reverse of the card.

6) Add-on and corporate cards would not be eligible for this program.

7) Not delinquent or overdue Copy of most recent statement required validating the same. In the event, there is a la

charge reflecting in the latest statement, the application may be processed with the following mitigants:

The customer must have an 18 month vintage on the other bank card

The preceding statement should not be reflecting any late payment charges.

8) Not more than 80% of the credit limit utilization on existing card.

9) Minimum credit card relationship of 6 months Copy of the front and back portion is required along with th

application form.

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10) Where the utilization is >80% and 12 MOB)Exception code to be used: MCNF Exception (EMB3)

Underwriting Guidelines :

No declines under HRP Cat A and Overall profile (Judgmental)

ForNOT Interested Cases - If applicant is self met in any ONE VR, Confirms details himself- Needs to be

approved - even if in other VR'S states that he is not interested -No calls to be made to customer

For cases > 80% credit limit usage , If the customer is transactor ( pays the o/s of previous month in

totality) and previous amount spent is > 40% of credit limit - Cases needs to be referred to Manager

Refer Card Checks reverts - 100% mandatory -No application to be actioned

Office Verification - Under CFC programme, Office VR 's will not be conducted - VR grid that will be followed is - RVRPV AND BPV - For any application that is data captured from 25th April '06 onwards .

Following needs to be ensured :

CFC database for card check reverts needs to be checked for every case ( Same as NOW ) .

One landline and residence verification needs to be positive .

VR Scenarios -RV RPV BPV Outcome

Case I Confirmed Confirmed Confirmed Approve

Case II Confirmed Not Confirmed Confirmed Approve

Case III Confirmed Confirmed Not Confirmed Refer to Mgr

Case IV Not Conf Confirmed Confirmed DeclineCase V Confirmed Not Confirmed Not Confirmed Decline

Needs to be extra careful before declining any CFC application - In case of doubt - REFER Mgr

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CFC UW details SnapshotCFC DB understanding:

CFC DB Comments Matrix

Comments Decision

DeclineCode

Override/ ExceptioCode

Currently OK Case ok

Now in X days Case ok CFC - X-DAYS

Card Usage 100% Case ok

Once in 30 dpd but currently OK Case ok CFC - RE-PAYMENT TR

Overlimit But Currently OK* Decline P44 CFC - OVERLIMIT

Card Usage More than 100%/ Overlimit * Decline P44 CFC - OVERLIMIT

Currently in 30 dpd or More Decline V27

Write off case / Chargeoff Decline V27

Case is .( MORE THAN 30 dpd ) but currentlyOK ReferMgr CFC - RE-PAYMENT TR

Name mismatch as per Application and Database Decline F6imit mismatch - Limit Lower in DB vis a vistatement Decline F6imit mismatch - Limit HIGHER in DB vis a vistatement Case ok

Address as per DB not matching with ANYaddressn appln ** Decline P17

Cases where Vintage taken 2 yrs default froexpiry date Declinecode to be used P34

enure Mismatch- Tenure Lower in DB vis a vis

Card Copy Decline F6enure Mismatch- Tenure Higher in DB vis a vis

Card Copy Case ok

* Overlimit But Currently OK or Overlimit - Refer to statement attached - If previous O/S andcurrent O/s in Statement is < 80% - Case is OK

Incase the address column on CFC db states" N " and NEW address is not stated then :Incase new address is stated in DB Not matching with Current Resi / Office address on appln Decline

Limit usage as per Card Statement attached:

For cases> 80% credit limit usage (Card age < 18 MOB), If the customer is transactor( pays the o/s of previous month in totality ) and previous amount spent is > 40% of credit limit -Cases needs to be referred to Manager.

Contactability Cases:

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IF any CFC Application is likely to be declined for VR Non-Contact ability, THEN

Positive Physical Residence Verification + One Landline / Mobile Contact-Approve (under override Application

Verification Req OM06) Phone exceptions also applicable in cases where one phone Wrong no / Doesnt exist etc.)

Positive Physical Residence Verification BUT No landline Contact and No Mobile available Decline

Satyam Exception:

MOB > 12 months Exception code EMB3

Satyam match reported by more than ONE issuer / > ONE Match Refer the case to Manager

Negative DB Match :

External DB matches are processed further using an O/V Code - CFC - DEROG MATCHIndustry Defaulter as per VR Process Further O/V Code CFC DEROG MATCH

CIBIL Match Found Negative History as per criteria defined Decline No exceptions

NMC profiles Relaxation

Re-classification of NMC categories (as per list below) to JMC forCat-A and CFC Prog across all occupation categories

for Non IT/ITES industries.

Sr No

1

2

3

4

5

6

7

8

910

11

12

13

14

15

16

17

18

19

20

JMC 1 Category Designation List for Category A Companies - Non IT/ITES industries

ACCOUNTS ASSISTANT

ASSISTANT

AUDIT CLERK

TECHNICAL ASSISTANT

SENIOR ASSISTANT

SENIOR(SR.) CLERK

SPECIAL ASSISTANT

SUPERVISOR

PERSONAL ASSISTANT

PHOTOGRAPHER

PRIVATE ASSISTANT

PRIVATE SECY (NON EXECUTIVE)

LAB TECHNICIAN / LAB ASSTT

NURSESOFFICE CO-ORDINATOR

PASTOR

CAMERAMAN

JR ACCOUNTANT

JR EXECUTIVE

JUNIOR ASSISTANT

Designation

** Notes to above:

Above listed designations list will now be treated as JMC1 (Jr Mgmt cadre) and processed further till final credit appraisa

stage.

Only white collared NMC's are applicable, Shop floor blue collared staff is excluded.

Exception Code will be used at Policy Referral/Rejects queue stage as JMC - 1 OK TO PROCESS (EU03).

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Above relaxation applies only to applications sourced from Cat-A companies and CFC sourcing.

Does not apply to IT / ITES (Call center/ BPO's) type industry.

15.0 Visiting Card Policy Surrogate credit card program

1. The program is open for salaried employees from an identified list of companies selected from the list of empanell

companies (CAT A) for Credit Cards, subject to a maximum of 750 companies.

2. Only employees in Senior Management cadre of such companies would be offered credit cards under this program.

3. No income document will be required under this program. The visiting card of the applicant would be the on

documentation required under this program.

4. Visiting card attached should match with office details given on the application form by the customer , in case

address or city mismatch the application needs to be declined .

5. Only Senior Management cadre applicants would be eligible for Gold Cards with limits of Rs.100,000.

6. The applicant level in the management hierarchy would be classified based on the list of designations published as p

of the Credit guidelines for Cards

16.0 Club Membership Policy Surrogate Program

1) Applicants should be members of clubs from the identified list of eligible clubs, categorised as Super Premiu

Premium and Regular clubs.

2) Applicants should be gainfully employed.

3) Applicants with primary membership would be eligible under this program. Dependent members would not be

eligible. Salaried applicants with Corporate Membership are also eligible

4) Copies of the membership card ( front & back) and the latest bill/statement (not more than two months old incase

monthly statements) of the club would be the required documentation for the program. The bill should not indicat

any derogatory status, if available, indicated as 30 days or more past due .

5) In absence of latest bill / statement , WE DO NOT accept the club directory page received from sales along

with F&B of club card copy

6) Members of Regular Clubs would be eligible for Classic Cards with assigned limits of Rs.25,000 and members o

Super Premium & Premium Clubs would be eligible for Gold Cards with assigned limits of Rs.50, 000

17.0 Life Insurance Program

Applicants holding a Life Insurance Policy from the following list of Insurance Companies would be eligible to apply f

an ABN AMRO Bank credit card under this surrogate.

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Sr. No. Insurance Company

1. Life Insurance Corporation of India (LIC)

2. HDFC Standard Life

3. Prudential ICICI

4. MetLife India

5. Max New York Life

6. TATA AIG

7. ING VYSYA

8. AVIVA Life Insurance

9. Birla Sun Life

10. OM Kotak Mahindra

11. SBI Life Insurance Co. Ltd.

12. AMP Sanmar

13. Allianz Bajaj

1) Only salaried individuals, self-employed business and professionals would qualify under this program. Oth

categories like retired, housewives, students etc would not qualify.

2) Applicants who are life insurance policy holders would be eligible. All other forms of policies are excluded.

3) The applicant should be a policy-holder for at least 1 year.

4) The latest premium payment receipt needs to be submitted as documentation.

5) Default/delayed payment of the premium as evidenced on the premium receipt or otherwise would be consider

derogatory credit history.- Late payment charges in LIC receipt upto Rs 100 is acceptable

6) The name and address on the application form should match the address given on the latest premium payme

receipt. Address match maybe overridden with a proof of address.

7) The minimum annual premium for qualification is Rs.18,000 for a Classic Card and Rs. 30,000 for a Gold Card. A

applicant may club premiums from multiple life insurance policies to meet this minimum limit. All such clubbe

policies should meet the policy requirements stated above.

8) A standard credit limit of Rs. 25,000 would be offered would be offered on Classic Cards and Rs. 40,000 on Gold

Cards

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18.0 Doctors Policy Surrogate Program

1. The applicant should be a registered and practising medical doctor, either at an established hospital / nursing home. (

per list)

2. The applicant should have been practising for a minimum period of three years after gaining his MBBS degree

should be an MD degree holder.

3. Only salaried or consulting doctors would qualify under this program.

4. The applicant should provide the following documentation

a copy of the degree certificate (this may be waived to consultants in select hospitals)

and

doctors letter head / visiting card evidencing employment / consulting contract with the hospital / nursi

home

5. Eligibility and limits would be as per the following grid

Eligibility Product Limit

MBBS with 3 years practice or MD Classic 50,000

MBBS with 7 years practice or MD with 5 years practice Gold 100,000

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19.0 Loan Repayment Track Record Policy Surrogate Program

Applicants having personal loans, auto loans (only car loans) and home loans from an approved list of financiers would b

eligible to apply for an ABN AMRO Bank credit card under this surrogate. Matured / Closed loans will not qualify for

Credit card under this program.

1. Only salaried individuals, self-employed business and professionals would qualify under this program. Other categori

like retired, housewives, students etc would not qualify.

2. Minimum length of relationship with the financier is 8 months and at least 8 EMIs paid.

3. The applicant should provide the latest statement-of-account of his loan account with the other financier

documentation. In the absence of this, the applicant may provide the letter of loan disbursement issued by the financi

along with a copy of the bank statement of the account used for servicing the loan, showing the last 8 cheque clearances.

4. The applicant should be regular in the repayment of the loan and should never be 30+ dpd delinquent for the latest

months. The same may be evidenced through the documentation.

Personal Loans- Approved list of Financiers

Sl. No. Financier

1. Citibank N.A.

2. American Express Bank

3. HSBC


5. ICICI Bank

6. IDBI Bank

7. ING Vysya Bank

8. HDFC Bank Ltd.

9. Kotak mahindra Primus Ltd.

10. Kotak Mahindra Bank Ltd.

Auto Loans (Car Loans)- Aproved list of Financiers

Sl. No. Financier

1. Citibank N.A.

2. American Express Bank

3. HSBC


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5. ICICI Bank

6. IDBI Bank

7. ING Vysya Bank

8. HDFC Bank Ltd.

9. Kotak mahindra Primus Ltd.

10. Kotak Mahindra Bank Ltd.

Home Loans

Approved list of Financiers

Sl. No. Financier

1. Citibank N.A.

2. HSBC


4. ICICI Bank

5. IDBI Bank

6. ING Vysya Bank

7. LIC Housing Finance Ltd

8. Sundaram Home Finance

9. Tata Finance Limited

10. HDFC Ltd

Personal Loan Customers

Credit limits would be assigned as per the following grid:

Loan Amount Product Credit Limit

< Rs. 250,000 Classic 4 x EMI subject to a minimum of Rs.15,000 and maximum of

Rs.50,000

>=Rs. 250,000 Gold 6 x EMI subject to a minimum of Rs 40,000 and maximum of

Rs.100,000

Auto Loan Customers


Loan Amount Product Credit Limit Rs.400,000 Gold Rs.100,000

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Home Loan Customers


Loan Amount (Rs.) Product Credit Limit

Less than Rs.1 million Classic Rs 25,000

From Rs.1 million to

Rs.5 million

Gold Rs.50,000

Over Rs.5 million Gold Rs.100,000

Clarifications under OFTR- Other Financial Loan track Programme :

* Loan is closed/ paid off with other financier - Decline

* Regular cheque bounces/ charges reflecting- however cheque cleared on some other date - Decline

* Overdue charges reflecting in the statement - Decline* EMI varying on monthly basis - EMI has to be of same amount across months.

* Last EMI repayment not reflecting - Record pertaining for other months- 1 month old EMI clearance acceptable

e.g In the loan account statement - PDC gets cleared 5th of every month . Application is received in the month of Feb

wherein the :

Scenario 1) Last cheque clearance pertains to Dec 2005 ( as evidenced from docs attached) - Not o.k.

Scenario 2) Last cheque clearance pertains to Jan 2006 - o.k.Scenario 3) Last cheque clearance pertains to Feb 2006 - o.k.

20.0 Charge Slip Income Surrogate Program

Self employed business or self employed professional applicants holding credit cards from the following list Credit/Charge card issuers would be eligible to apply for an ABN AMRO Bank credit card under this surrogate.

Sl.No Issuer

1. Citibank N.A. (Bankcards and Diners Charge)

2. American Express Bank (Credit Cards and Charge Cards)


4. Hong Kong Bank

5. SBI GE

6. ICICI Ltd.

7. HDFC Bank

1. The following are specifically excluded from this program

Salaried

High Risk Profiles Category A

Negative Areas Cat A

Negative database match

2. The charge-slip of an approved transaction is the acceptable documentation under this program subject to tfollowing conditions:

The charge-slip should be in original photo-copies would be considered ineligible

Chargeslip swiped outside India will not be acceptable.

The charge-slip should be legible and should be signed by the customer

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Minimum value of the transaction is Rs.500.

The charge-slip should not be more than 30 days old (not more than 30 days old from the date of receipt

the application at the Operations Processing Unit)

For all applications under this program, a mobile phone will be mandatory in addition to existing residence / office

telephone requirements specified in the Product Program. The existence of the mobile phone will be verified by the agenc

3. The applicant will be required to provide evidence of being an existing card member for at least six months in t

books of the card issuer. This can be substantiated in the form of a photocopy or imprint of the credit card whireflects member since information or by providing an alternate proof like copy of an old card statement.

4. Not a derogatory account as per bank or any other credit database

5. The credit limit for an approved card would be set at Rs. 50,000 on Gold Cards of Other Banks. A list of eligib

BINS would be circulated as part of the Guidelines. Classic cards will not be issued under this program.

6. The name on the charge-slip and the application form should be the same.

7. The signature on the charge-slip should match the signature on the application form.

8. Charge Slip swiped outside India is not acceptable.

9. OCL policy is not applicable in Charge slip program.

10. Salaried CAT A/ B / C Cases to be declined under Chg slip programme P41- C-Slip Salary segmentsEven designations like Director / Managing Directors etc - Will be treated as Salaried - Declined

11. CHARGESLIP attached confirms " Merchant Copy - Will be accepted - Confirm that the Card is in applicant's

Name

12. Chargeslip Sign Policy for sign truncation-customer should sign on the face of the charge-slip and this signatur

should match the original signature on the charge-slip / customer should sign behind the charge-slip and this signature

should match the customer's signature on the application form

13.Charge slip swipped at employers/ same business address to be declined14. Charge slip conf Sales offline -To be declined

21.0 Corporate Card Program

Product Description Credit cards

ELIGIBLE APPLICANTS Employees of Select Corporates categorised as A++ and A+ companies.

Broadly the composition of these corporates would be from the following Select Multinationals / Subsidiaries / Joint Ventures of Fortune 500 (US)

Select companies ET 500 (India)

Select companies with WCS Lending Relationships

Select UN Bodies

Select Embassies/Consulates

Select Foreign/Private Banks, Consultancy Companies, Airlines, Hotels, Advertis

Agencies, Educational Institutions, Financial Institutions, FIIs etc

Key Business Partners/Associates of the Bank like Advertising/MarketCompanies, PR Agencies, Technology Service Providers etc.

Select corporates with a Private Banking relationship.

TYPE OF CARD Gold Card and Classic cards

CREDIT LIMIT Credit limits would be determined by the company category and level of the employee in th

organization.

MAXIMUM CARD LIMITS Category Gold Card Classic Card

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Product Description Credit cards

A++ Rs.500,000 Rs.200,000

A+ Rs.300,000 Rs.100,000

CREDIT APPROVALS & SOURCE

OF ACQUISITION

Head Consumer Risk Management or Head Unsecured Policy would approve the

empanelment of companies and limit levels under this program.Employees of such companies may be sourced through normal acquisition channels.

Underwriting Standards for eligible employee would be specified through a credit bulletin.

Income documentation requirements may be waived based on the corporate categorisation. However, incomdocumentation would be substituted by a certification on the application form by the Admin/HR departments validating t

information given in the application form or by a company certification issued by the Admin/HR departments containin

the following fields:

Employee code (if available)

Employee name

Designation

Gross Salary

Number of years with the company

Office telephone number with extension

Confirmation of Management Cadre

Office address

Mobile Number (if available)

E-mail id (if available)

Category A++ Category A+

Incomedocumentation

Certified List in the given format / endorsementby authorised signatory.

Certified List in the given format / endorsemenby authorised signatory.

Residence Stability Nil Nil

Employment Stability Nil 1 year with the employer for Gold Cards

Telephonerequirement

Office and residence Office and residence

Minimum incomerequirement

As per product requirement As per product requirement

Negative file checks To be Checked To be Checked

Verification Office or residence tele-verification only Office or residence tele-verification only

Designation Only management cadre Only management cadre

Age Requirement Classic - 25 70 Years

Gold 23 70 Years

Classic - 25 70 Years

Gold 23 70 Years

22.0 Secured Credit Card Program

This bulletin defines the criteria and parameters for the issuance of Credit Cards under the Secured Credit Card Program.

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1. The applicant need not be gainfully employed for applying for a credit card under this program.

2. Applicants age must be > 18 years at the time of application.

3. The application must meet the multiple card policy criteria.

4. MUE criteria will not be applicable under this program.

5. MCP Policy is applicable

6. Satyam matches NOT to be declined .Satyam exception code to be used- MCNF -Exception EMB3

7. The customer must have a fixed deposit with the Bank. The minimum deposit value is Rs.20,000 for a Classic Card an

Rs.50,000 for a Gold Card.

8. 90% of the value of the Rupee fixed deposit would be assigned as the credit limit on the credit card

9. For FCNR accounts, 85% of the value of the fixed deposit would be assigned as the credit limit on the credit card.

10. A report will be generated on a monthly basis which will provide deposit amount in foreign currency and local curren

at the time of booking deposit and at the time of report generation. Banking PIBI will circulate a report to risk on a

monthly basis. The deposit value in local currency will be on a mark to market basis. Collection will take appropriate

action on the Credit card account if the drop in the deposit value is > 5%.

11. A lien would be marked on the fixed deposit towards any outstanding on the credit card. The lien may be released onl

upon an approval from Cards Risk Management team. There would be a minimum of 15-day waiting period between

the closure of the card account and the release of the lien on the fixed deposits.

12. Non - resident Indians (NRIs) may apply for a credit card under this program, subject to satisfying all of the above

conditions. All payments made by NRIs towards their credit card dues must be from their NRE / FCNR / NRO accoun

held with the Bank. Hence for NRI applicants, auto debit instructions on an NRE / FCNR / NRO accounts with ABNAMRO Bank are mandatory.

23.0 CEDP Card program

1. The applicants employer should be part of the list of CAT A or CAT B CEDP companies.

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2. Any additions to this list ma

Documents

Abn Policy