ahmad hussain

Ahmad abed alrazeq shehadeh hussain

Curriculum Vitae

E-mail: [email protected]

0799316116

Dear Sir:

I am keen to begin my career life in your organization. I have a good verbal and written

communication skills and the ability to relate to a wide range of people.

Capable of achieving my personal objectives, as demonstrated by successful completion of my

degree course where I have shown myself to be- ambitious and goal oriented.

Quick thinking individual, offering a flexible approach to work and the ability to produce

innovative solutions; Reliable and with the confidence to make “on the spot” decisions.

I believe that part of the added value that I am able to give to any organization is my ability to

work successfully both independently or as a part of a team.

Please find my CV enclosed with the letter. I would be delighted to further discuss these matters

with you at your convenience; in the meantime I look forward to hearing from you shortly.

Yours faithfully,

Ahmad abd alrazeq shehadeh hussain

Ahmad abd alrazeq hussain

Ahmad abd alrazeq shehadeh hussain

Curriculum Vitae

O B J E C T I V E S :

To play an essential and effective role in an organization to enhance the performance of products, systems and processes by having a position that fits my qualifications.

P E R S O N A L I N F O R M A T I O N

- Date of Birth : 21th November1991

- Place of Birth : Jordan /Amman

- Marital Status : Single

- Nationality : Jordanian

E D U C A T I O N :

D ip loma Deg ree

augu s t 2013

Arab Community College:

Degree diploma in Graphic Design / Arab Community College:

High S choo l

J u l y 2 0 09

Hunain Comprehensive School (2009)


Experience:

- Experience in CRYSTEL Company FOR 1 Year and 5 months as service advisor for Orange

1777-1214 and (top agent in the Company).

- Starting work with BCI company as a call center (Technical Services & Customer Care

- Division) 2/9/2015 until now.

- Multi cell started in 1-12-2016 (Technical Services & Customer Care Division) Huawei and iPhone for Palestine as a call center agent (BCI Company).

Training & other courses :

Customer Care

Communication skills at work

Soft Skill training by SAMSUNG

conversation English

Orange skills:

• Responds to incoming calls and respond to emails .

• handle customer inquiries both telephonically and by email

• Solves the customer’s complaints .

• Directs requests and unresolved issues to the designated resource .

• Records details of the customers’ inquiries, comments and complaints .

• Handles and resolves the customer’s complaints .


• Records details of taken action .

• Provides customers with product and service information .

• Fills the complaint sheet (complaint types and taken action .

• Routes calls to the appropriate resource .

BCI skills:

Communication and interpersonal skills, strong analytic and problem solving skills

Customer service and technical support & social media

Responds promptly to the customers inquiries.

Directs requests and unresolved issues to the designated

Resource.

Keeps records of customer interactions and transactions.

Records details of inquiries, comments and complaints.

Highlights and reports the cases with the 75 % satisfaction

And below.

Handles and resolves customer complaints.

Records details of taken actions.

Follows up on customers interactions.

Completes call logs and reports

Follows up on customers inquiries that are not immediately

Resolved.

Provides customers with product and service information.

responds to customer inquiries


Fills out the data of the feedback form on the Happy Calls

System.

Makes Happy Calls to the customers who complained

Through the feedback form filled through the customers in Any of BCI branches.

Receives complaints from SELV Office and keeps them posted

That the case has been solved.

Contacts the customers if their device will be delayed getting Fixed.

C O M P U T E R S K I L L S

- Well-developed computer skills in windows –based programs :

- MS Office.

- Microsoft Desktop Applications

- Internal Usage.

- Photoshop

- Illustrator

- 3DMAX

- Adobe flash

O T H E R S K I L L S :


- Self-motivated, reliable and confident.

- Time management skills.

- Ability to show initiative.

- Excellent ability to deal effectively with pressure and stress.

- Technical report writing skills.

LANGUAGES SKILLS :

- Arabic : Mother language

- English: Very Good in writing, reading, & conversation

C A P A B I L I T I E S :

- Excellent Interpersonal Skills

- Reliable, and able to work under pressure

- A Team Player and able to take leadership appropriately

Reference

Available Upon Request

Best Regards;

Ahmad hussain

0799316116


Documents

ahmad hussain