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© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2
Mejor Resultados de Negocio con Tecnologías Sociales
•Aumente la velocidad de acceso a los expertos y
al conocimiento (30% de mejora)
•Reduzca comunicaciones, viajes y costes
operacionales (10-20%)
•Incremente la satisfacción del empleado (20%)
•Reduzca el tiempo en llegar al mercado (20%)
•Incremente la innovación (20%)
•Incremente los ingresos (15%)
“Web 2.0 adopters more likely to outperform.”
– McKinsey Study, December 2010
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3
Aprendiendo de las Redes Sociales
CRM
ERP
Su empresa
SAP Cloud
SAP Jam
SHOPPING
NEWS
BLOGS
REVIEWS
BOARDS
SOCIAL WEB
INFLUENCE
SAP
Formación
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4
SAP Social Strategy: Completely integrated across your applications and business processes
Listen
Analyze
Understand Engage &
Collaborate
Solve problems/Make
decisions
SAP Social Portfolio:
SAP Jam
SAP Social Media Analytics by Netbase
SAP HANA Customer Engagement Intelligence
SAP Cloud for Customer (with SAP Jam)
SAP Business Suite (with SAP Jam)
SuccessFactors Suite (with SAP Jam)
SAP BusinessObjects BI Platform (with SAP Jam)
SAP mobile solutions (with SAP Jam)
SAP Fiori (with SAP Jam)
SAP HANA Cloud Platform (with SAP Jam)
…
Employees
Customers
Partners
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5
SAP Jam: SAP’s social foundation
Across your entire business network
R&D Collaborate with
experts anywhere
PR Quickly determine
best response
IT Drive projects and
issue resolution
Operations Shipment updates
HR Engage every
employee
Finance Pricing exceptions
Marketing Improve campaign
planning
Service Catch customer
satisfaction
problems early
Specialist
Sales Improve deal
teams and strategy
Any Employee
Social Collaboration:
Where you work, when you need it
Outcome focused
Secure across the business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 6
SAP Jam Acelera la productividad, incrementa el compromiso y mejora el ROI de formación
Ren
dim
ien
to
Tiempo
Procesos de Gestión del
Talento
(Objetivos, Rendimiento,
Compensación)
Formación Formal
Nuevos
Empleados
Formación Social
(informal)
Comunidades
Gente, Contenidos,
Conversaciones
Móvil
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7
Aprendizaje Social Amplíe la formación presencial, dirigida por profesores y conviértase en un Experto en la materia
Amplíe la formación formal, dirigida por profesores: Los alumnos puede hacer un trabajo previo y una discusión antes, durante y después de la clase.
Beneficios
– Reducir costes de formación
– Acelerar el proceso de aprendizaje con comunidades de empleados para empleados que permiten hacer preguntas, atraer y compartir información
– Aumente la retención del conocimiento y la productividad de sus empleados fomentando su aprendizaje social de forma natural
Características
– Integración con la solución de Gestión de la Formación de SuccessFactor
– Materiales de formación fáciles de encontrar, charlas sobre temas enfocados a la formación, caracterización y recomendación de contenido
– Cree, comparta y descubra contenido y conecte con otros
– Capacidad de compartir documentos y videos. Postee y anote documentos, añada enlaces o comparta información en wikis o blogs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8
SUCCESSFACTORS LEARNING AND SAP JAM
Colaboración Social para RRHH, formación y gestión del conocimiento
” “ A majority of new hires do not complete their first
milestone on time. 39% are not retained at one year. Aberdeen, Onboarding: The missing Link to Productivity, April 2012
” “ It costs on average $1,398 to create one learning hour.
ASTD, State of the Industry Report
OUTCOMES WITH SAP JAM SAP JAM +
• Lower training costs with social learning
SuccessFactors Learning
SAP Learning Solution (LSO)
• Reduce cost of onboarding new or transitioning employees
• Increase employee engagement
• Share best practices and streamline HR processes
• Mentor and grow most talented employees
SuccessFactors Suite and Platform
SAP LEARNING SOLUTION (LSO) AND SAP JAM
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9
Collaboration and Communication Streamline key business processes for every business person
Organize and drive work with business tools, finding experts, create communities, lead discussions, post updates, monitor system notifications
Benefits
– Improve communications and better connect employees across different geographies
– Enable employees to find subject matter experts
– Help teams tame project chaos, build consensus, and drive informed decisions
– Strategize, communicate, and drive progress with customers, vendors, or partners
Features
– Lead discussions, post status updates, monitor notifications, and chat with others to ensure you’re up to date
– Get recommendations on people, content, groups, data, or tasks to follow
– Build dynamic agendas, collect feedback on options, and identify pros and cons
– Prioritize input via group rankings, track approvals on decisions, and create timelines to track key dates
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10
Social Onboarding Reduce time to contribution and increase retention
Reduce time to contribution of new hires by
connecting them with the right people and content
Benefits
New hires instantly get connected with the people and content they need
to know
Community for new hires to ask questions, engage and share information
accelerates the onboarding process
Insights into employee questions and feedback tools help HR to improve
the onboarding experience
Features
Intelligent recommendations for people to follow and groups to join
Automatic assignment of group memberships (‘auto groups’) based on
network and profile
Easy document sharing and video capabilities. Post and annotate
documents, add links, or share information on wikis or blogs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13
Aprendizaje Social de SuccessFactors
Portal Social Comunicaciones
Sociales
Formación Informal Componentes claves
• Autor
• Comunidades
• Descubrimiento
• Informes
• Móvil
• Perfil
• Conexiones
• Feeds
• Autor
• Descubrimiento
• Consumo
• Estructura
• Contenidos
• Comunidades
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 14
Autores
Captura del Conocimiento y la Experiencia
Crear y compartir videos simples
y grabaciones de pantalla de
“Como se hace”
Compartir y colaborar en
documentos, wikis, blogs y fotos
Compartir instantáneamente para
entregar a tiempo
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15
Descubrir los Contenidos y a los Expertos
Encuentre lo que necesite cuando lo necesita
Los contenidos destacados, más vistos,
con mas “me gusta” llevan al primer
puesto a los contenidos de calidad
Continúe con su exploración de
contenidos relacionados
Las Tags transforman la búsqueda por
texto
Histórico de contenidos para encontrar
los ítems más recientes
Búsqueda tipo Google con relevancia,
fechas, facetas y mucho más para
ayudar a localizar lo más importante
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16
Grupos o Comunidades
Cree conexiones
Cree comunidades alrededor
de eventos de formación o
basadas en roles o intereses
Amplíe el valor de la
formación formal proporcione
un refresco del conocimiento
Encuentre y siga grupos para
crear y personalizar el flujo de
contenidos e interacciones
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17
BizX Anywhere
Acceso movil Completo
Visualice Documentos y Videos sin
importar donde este
Enviando notificaciones, se
mantiene al día en actividades
claves
Múltiples opciones de respuesta
mantienen sus proyectos en
movimiento
Encuentre y conecte con las
personas adecuadas a través del
directorio completo de la compañía
y del Organigrama
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18
Informado
Herramientas para mantenerle
al día en el conocimiento
Contenidos y conversaciones
automáticamente direccionadas
basándose en el perfil e intereses
La visibilidad de la comunidad y la
configuración de la moderación
permiten custodiar los contenidos
El enfoque analítico enriquecen la
experiencia del usuario
Ver de forma nativa en web o móvil
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 19
Clientes SuccessFactors Jam
Nuevas Incorporaciones
Alineamiento
Formación Informal
Formación Mixta
Who
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20
Hundreds of companies use SAP JAM
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21
SAP and SuccessFactors customers are investing in SAP Jam
Wins July – December, 2013
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 22
Scale Informal Learning
Across the Enterprise
Anyone can be an Subject Matter Expert
• Create content easily
• Low cost creation
Find what you need, when you need it
• “Social” ways to discover relevant content
• Mobile Access
Analytics determine the best content, contributors and prove the value
Examples:
• How to Update Your Employee Profile
• Why we won this deal
• What’s new with this product
This is the future
of corporate learning
Joe Campbell, Director of talent
development
“ ”
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 23
Increase Performance
with Blended Learning
Jam keeps our students
engaged long after the
instructor led portion is
over. The simple video
record and share has really
accelerated skills
development.
Dirk Beveridge, President
“
”
Increase retention with greater learner
engagement
• Easily assign pre-work
• Facilitate out of class discussions
A class community
• Connections between participants
• Access to materials and discussions long
after the class is over
Examples:
• Leadership training
• Product Training
for Sales Groups
• New Hire Training
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 25
SAP Jam Sales Win: Marriott International
Marriott International
Hospitality, hotels
• $12 billion hospitality corporation
• more than 3,800 properties across 72 locations
• 19 brands
• 325,000 employees and associates worldwide
• 110,000 hotel rooms in development
• Oracle customer
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 33
TRANSFORM PERFORMANCE MANAGEMENT Putting people at the center…
ENGAGE EMPLOYEES Motivate with direct and continuous engagement…
CONNECT AND COLLABORATE Helping get work done…
ACCELERATE RECRUITING Reduce cycles, speeding time to hire…
ONBOARD WITH THE POWER OF SOCIAL Minimize time to productivity…
FACILITATE AGILE LEARNING Accelerating the learning process…
SOCIAL COLLABORATION FOR HR
© 2013 SAP AG. All rights reserved.